6/10 Okay
Martin
Travelled with family
May 27, 2024
Disliked: Staff & service, amenities, property conditions & facilities
Overall, we were disappointed with this property. We had hoped to experience the ambience and beauty of a long time established historic hotel. Yet for whatever reasons, be it poor ownership/management, investment in the hotel or laziness, the property was not well kept with many areas in disrepair. The only employee on duty during our visit was seen lounging in the common areas most of the time.
This Hotel does not appear to know its identity. During our two night stay, we observed an extensive display of modern art (same artist) and “grunge” style music played by the only employee present.
Our room was stark in design, the bed frame was noisy, the shower hot water faucet was installed backwards (leading us to believe there was no hot water), the AC unit thermostat was located down the hallway and controlled the climate for at least six rooms and there was little extra bedding (one pillow w/o case and no blanket).
We know this review sounds harsh yet this Hotel is in need of renovation on all levels. One employee did inform us that a new group of owners have purchased the Hotel and there are plans for complete renovation and updating. We can only hope that is true and will look for it to happen as we will probably visit Black Mountain again in the future.
On a positive note, though our room did not have a private coffee maker, there was fresh brewed in the lobby each morning.
Martin
Stayed 2 nights in May 2024