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Reviews of Quality Inn Center City

2.5 out of 5
Quality Inn Center City
1208 Walnut St, Philadelphia, PA

Reviews

6.8
Rating 10 - Excellent. 234 out of 1014 reviews" "
Rating 8 - Good. 317 out of 1014 reviews" "
Rating 6 - Okay. 206 out of 1014 reviews" "
Rating 4 - Poor. 115 out of 1014 reviews" "
Rating 2 - Terrible. 142 out of 1014 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Claudia

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't even want to give it one star. It was awful , the service was awful when I checked in. The person strived to get me out of there as quick as possible. He threw the room keys at me...didnt hand them to me. barely said anything to me throughout the exchange event when I asked questions. The floor was sticky walking in the bathroom in my room had not been cleaned what so ever. The fridge did not work. some of the outlets didn't work. It was a terrible stay.
Stayed 4 nights in Apr 2024

6/10 Okay

Julia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The woman working the desk was very helpful and friendly, and the location worked for us perfectly. However, there was no thermostat in the room at all, and the windows wouldn't even open ajar for some air. When asked, we were told the building was on a central temp and we asked for it to be lowered a little bit but there was take no shift. It was warm and uncomfortable
Stayed 1 night in Apr 2024

8/10 Good

liang

Stayed 1 night in Apr 2024

2/10 Terrible

gail

Travelled with partner
So disgusting we left after seeing the windowless, dingy room - it look like a prison cell without bars. The entry way was dirty, the furniture old and worn. Unfortunately, we had already checked in and paid before we left so now will have to fight for reimbursement. NOTE the “free” parking garage is across the street. We went there first before checking in and then were told the hotel wouldn’t pay for it. We were supposed to know to check in first. We went to a very nice Holiday Inn Express a block away for the night.
Stayed 1 night in Apr 2024

2/10 Terrible

David

It’s not easy to say this - but this place is filthy. It’s very dirty, and disorganized. The only reason this was acceptable to our party was because this was mostly all that was available in an insanely busy weekend in Philly. Here’s the Cole’s notes: - generally super unclean - room looked like it hadn’t had the bathroom cleaned when we arrived - front desk staff often disappears, or other times there would be 4 people hanging out at the front desk? - got locked out of hotel, and room 3 times - the stairs to floors were OUT OF ORDER?!? So … elevator only. Let me know how that works out if there’s an emergency.. thankfully the stairs were fine (despite having a sign that they were out of order…) - the linen closet/room was always open on our floor and if you looked in, the place was filthy. - no toilet paper in our room when we checked in - when we had our room get turned over - nothing was changed (garbages, sheets, etc) and two new towels were just tossed up on our shelf.. Long story short - if you have another option - take it.
Stayed 5 nights in Apr 2024

6/10 Okay

Tevis, Richmond

Liked: Cleanliness
Disliked: Staff & service
Let's start with the number one problem. Parking absolutely none you have to park across the street and it's an additional $48 a day. They did give me one coupon for $10 off which did help but I was there 3 days I believe. They did upgrade me the first night to a new room they called me and made me move to the room that originally booked that wasn't available but became available but wasn't available. The night staff was absolutely nice and respectful the day staff they were nice and respectful too just a lot of confusion so I'm not going to say anything bad about that and I'm one problem that I had was the parking that was it make sure you add that to your total it was WrestleMania weekend everything was booked out I booked a room with the bathroom and the hall not a big deal didn't care about that just wish I didn't have to move halfway through my stay then they gave me a room when I open the door there was a man sleeping in there at 11:30 at night I can see his feet they gave me somebody else's room and I had to go back down and the night staff gave me the correct room that could have been a big problem if I had been drinking at all. They just became a quality inn was something else before that all in all I had a good experience but there are some things that need to be fixed which I'm sure in time they will be able to get done. As far as staying there again I would probably stay there again but I will definitely not be parking across the street.
Stayed 3 nights in Apr 2024

6/10 Okay

Raymond

Liked: Staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Bridget

Liked: Staff & service
Stayed 2 nights in Mar 2024

2/10 Terrible

Mariam

Stayed 2 nights in Mar 2024

2/10 Terrible

Aimee

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady was very nice. Other than that… the elevator is tiny and scary, hallways very aged and it felt like you were going to fall through the floor. My door did not completely close at the top. It was crazy hot in the rooms and the refrigerator made a non stopping buzzing sound. I do not think I would stay there ever again, same with my friends. Lots of people begging for money around the hotel and waiting to ask for money when you walk out the door.
Stayed 1 night in Mar 2024

2/10 Terrible

Elizabeth, Newton

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Red Lion Inn was filthy. Carpet, floors, etc. I have really bad asthma and could not sleep because all of the smoke and marijuana smoke coming through the vents. The street noise was SO loud. The parking was $48 for 24 hours, really expensive. The property manager gave me a small percent off for my inconvenience.
Stayed 1 night in Feb 2024

10/10 Excellent

Malcolm

The area it was in !!!
Stayed 2 nights in Feb 2024

2/10 Terrible

Tyre

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Would never stay again
Stayed 1 night in Feb 2024
Response from Maryia on Feb 26, 2024
Dear Tyre,Thank you for taking your time and leaving us your review.Please accept my apologies if you stay wasn't up to your expectations.Kind regards,Maryia

2/10 Terrible

Helen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst hotel I have ever been to. I only have been to two horrible hotels in my life, and I travel at least 2-3 a year. This is definitely the second worst hotel I have ever been to. I am okay with simple, cheap hotels but to pay $150 for a night in a place that doesn’t offer BLANKETS in a room that YOU CANT CHANGE THE AIR CONDITIONER settings? I was freezing all night, it’s way too cold. The bathroom was separated from the room, which is fine but the door wouldn’t shut all the way. Dirty place, smelled like marijuana everywhere you go, the walls were falling apart. Just book the holiday inn across the street!
Stayed 1 night in Feb 2024
Response from Maryia on Feb 26, 2024
Dear Helen,Thank you for taking you time and leaving us your review.We are always encouraging our guests to give us a call at the front desk which is available 24/7 and let us know how we can make you stay better or provide you any additional items you might need.When it comes to the separate bathroom, indeed we do have few rooms with the separate bathroom, but it is clearly mentioned on the booking platform.Please accept my sincere apologies for inconveniences you've experienced during your stay.Kind regards,Maryia

4/10 Poor

Ashley

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are cold and the complementary breakfast only last until 7:30am to 9am; it should be longer in my opinion. Location wise is excellent!
Stayed 2 nights in Feb 2024
Response from Maryia on Feb 19, 2024
HI Ashley,Thank you for taking your time and leaving us your review.My sincere apologies if your rooms was cold, we always encouraging our gusts to give us a call at the front desk and we can make sure to adjust the temperature, provide additional blankets or heaters.As per the breakfast is it available from 6AM till 9AM during the weekdays and from 6AM till 10AM during the weekend.Kind regards,Maryia

10/10 Excellent

Geneva

Travelled with partner
Liked: Cleanliness, staff & service
Room was smaller then Expected. The heater was not heating enough. Overall not bad for a over night.
Stayed 1 night in Feb 2024

2/10 Terrible

Selena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So dirty I had to give my refund back
Stayed 1 night in Feb 2024
Response from Maryia on Feb 16, 2024
Dear Selena,Thank you for taking your time and leaving us your review.Im very sorry that you haven't found our hotel up to your expectations, ill make sure that all the issues will be addressed and rectified immediately.Kind regards,Maryia

6/10 Okay

Erica

Business traveller
Disliked: Staff & service
…….
Stayed 4 nights in Feb 2024
Response from Maryia on Feb 16, 2024
Dear Erica,Thank you for taking your time and leaving us your review.Im very sorry that you haven't found our hotel up to your expectations, ill make sure that all the issues will be addressed and rectified immediately.Kind regards,Maryia

8/10 Good

maddy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, convenient location, spacious room, and friendly staff. Only complaint was there was no thermostat located in the room and woke up very very hot with no way to make the room cooler.
Stayed 1 night in Feb 2024

10/10 Excellent

Crimson

Stayed 1 night in Jan 2024

8/10 Good

Jonathan

Liked: Staff & service, amenities, property conditions & facilities
The staff here were lovely and helpful. They went above and beyond to make my stay as comfortable as possible. Rooms were cold with no thermastat, the oil heater knocking kept me up most of the night. Didn't expect breakfast but it was pretty limited.
Stayed 1 night in Jan 2024

6/10 Okay

Rachael

Travelled with group
Stayed 1 night in Jan 2024
Response from Maryia on Jan 14, 2024
Dear Rachel,Thank you very much for taking your time and leaving us you review. Im very sadden that we couldn't make your score with us higher, as rest assure we are aiming for the best customer service, as possible.We hope to host you soon again at the Red Lion Philadelphia.Kind regards,Maryia

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Maryia on Jan 13, 2024
Dear Heather,Thank you very much for taking your time and leaving you kid review which we are highly appreciate.We are looking forward to host you again at the Red Lion Inn Philadelphia.Wishing you a lovely day,Maryia

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, lots of restaurants in walking distance
Stayed 1 night in Jan 2024
Response from Maryia on Jan 10, 2024
Dear Abraham,Thank you very much for taking your time and leaving us you review which we highly appreciate.Looking forward hosting you again at the Red Lion PhiladelphiaKind regards,Maryia

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Spartan
No chair, Bed too high, wife slid off bed, too cramped for 2 - would not recommend x' to single male.
Stayed 1 night in Jan 2024
Response from Maryia on Jan 10, 2024
Dear Anonymous,Thank you for taking your time and leaving us your review.All our beds are queen size and can comfortable fit two adults.It is depending on the room type we do have chairs and arm chairs etc.Wishing you a lovely day,Maryia

2/10 Terrible

Eduardo

Travelled with group
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Maryia on Jan 10, 2024
Dear Eduardo,Thank you for taking your time and leaving us your review on all platforms.You mentioned that uni were surprised by the rooms you got, however when you made the booking via Expedia, you've chosen the room with the bathroom in the hallway, hence you received the room which you've chosen online.There is always an upgrade option available upon request.Wishing you a lovely day,Maryia

8/10 Good

Elizabeth

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Maryia on Jan 10, 2024
Dear Elizabeth,Thank you for taking your time and leaving us your review which we highly appreciate.We are looking forward hosting you again at the Red Lion Inn Philadelphia.Kind regards,Maryia

8/10 Good

Taneen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at the Lions Inn
It’s a clean, decent size room (kind of narrow) but long. Additionally, they have a microwave, fridge/freezer, coffee maker & supplies in my room. Furthermore, they provide a light breakfast in the mornings. There’s a stand up shower that may fit two or three people at one time. Lastly, it’s pretty quiet here.
Stayed 1 night in Jan 2024
Response from Maryia on Jan 10, 2024
Dear Taneen,Thank you for taking your time and leaving us your review, which we highly appreciate.Wishing you a lovely day and hope to host you again at the Red Lion Philadelphia.Maryia

4/10 Poor

Michael

Disliked: Property conditions & facilities
The hotel is affordable, staff is nice enough, but the property needs a clean up. Fresh paint, shower curtains that reach the floor, over all room presentation could be done better. Worse part was we didn’t understand the bathroom was separate from our room. It was private but we’re still not sure how that wasn’t clear when we booked. Hotel does the job, but the frills are limited.
Stayed 1 night in Jan 2024
Response from Maryia on Jan 5, 2024
Dear Michael,Thank you for taking your time and leaving us your review.Based on your booking I can see you booked a room with the bathroom in the hallway, so not quiet sure why there is a surprise as there were clearly mentioned type of the room.Wishing you a lovely day,Maryia

4/10 Poor

Verified traveller

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, staff & service
Disappointed
At check in I was immediately given an attitude and they almost forgot to give back my security deposit that I made in cash during check out (Yes, you have to pay a security deposit to stay here) Ive heard of people making the security deposit with credit card and them not refunding you after. I would probably pay the security deposit in cash so they have to give it back to you at check out. The room smelled of smoke and the drain in the shower had a bunch of hair clogging it up from previous stayers. When trying to open one of the windows for some fresh air there was some hair/food particles sitting on top of the window frame. There is a phone in the room but it doesnt work, not even when you try to call the front desk. Although not the establishments fault, the first night of my stay there was a fire alarm going off at an adjacent building since 1am until about 7 am. You can pretty much hear ANYTHING happening outside no matter where your room is located. If you stay, definitely bring some ear plugs. The cleaning staff were kind however, and there is someone always readily available at the front desk for whatever you may need. Also the location is incredible.
Stayed 2 nights in Dec 2023
Response from Maryia on Jan 5, 2024
Dear Anonymous, Thank you for taking your time and leaving us your review.When it comes to the deposit for any potential incidentals, it's a normal and standard practice in most of the hotels all over the world. It is quite false and untrue to say that we are not returning the deposits, if I may say. All the deposits are returned to the guests ( credit cards taking longer depending on the day of the week and the bank).As per the noice, as you can imagine the location of the hotel in the city centre, an indeed it can be at times loud, hence we do provide the earplugs upon request. My apologies that you phone in the room wasn't working, I've addressed this issue to the maintenance team and its been fixed.Wishing you na lovely day,Maryia

10/10 Excellent

Jasmine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Overall a great stay! The hotel is clean and the room clean either and wide enough for 4 people! Hotel staff is kind and available, we arrived 4 hours earlier than the check in time but they let us get in the room because it was already ready! Breakfast is good and included. The center of the city is 8 minutes by walk. A lot of restaurants and cafe closed!
Stayed 1 night in Dec 2023
Response from Maryia on Jan 4, 2024
Dear Jasmine,Thank you for taking your time and leaving us you kind review which we highly appreciate.Looking forward to host you again at the Red Lion Philadelphia.Maryia

4/10 Poor

Rick

Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Maryia on Dec 29, 2023
Dear Rick,thank you for taking your time and leaving us your review.Perhaps in the future if you can leave a bit more comments so we would know where to improve?Kind regards,Maryia

4/10 Poor

Alexander, New York

Stayed 1 night in Dec 2023
Response from Maryia on Dec 26, 2023
Dear Alexander,Thank you for taking your time and leaving us your review.Perhaps, if you could let us know more details why you didn't enjoyed your stay, which would help us a lot.Kind regards,Maryia

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is not Parking
Stayed 1 night in Dec 2023
Response from Maryia on Dec 26, 2023
Dear Frank, Thank you for taking your time and leaving us your review.Indeed, we do not have a parking, considering the location, but we do have a discount coupons for the parking across the street, to make our gusts stay better.Kind regards,Maryia

4/10 Poor

Pinyada

Travelled with partner
Disliked: Property conditions & facilities
There is no AC controller in a room. And the room gets hot.
Stayed 1 night in Dec 2023
Response from Maryia on Dec 16, 2023
Dear Pinyada,Thank you for taking your time and leaving us your review.Indeed, our AC centralised, however we are always encouraging our guests to give us a call as we can always provide additional heater, blankets and fans.Wishing you a lovely day,Maryia

4/10 Poor

Christopher

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pretty awful hotel, only saving grace was the staff. The hotel is extremely dated and run down. The rooms down have thermostats and there are no comforters or really any blanket on the beds. I was freezing the first night there until they turned the heat up (for the whole floor) which led to me baking the room which was preferable given the lack of blankets. The thing that annoyed me the most is that I paid for a queen size room and the room was a full. I argued a bit with the front desk who were adamant that all rooms had queen sized beds. They didn’t have much to say when I showed them a picture of the tag on the mattress that says “full sized”. I felt like that was a little bit shady.
Stayed 2 nights in Dec 2023
Response from Maryia on Dec 15, 2023
Dea Christopher,Thank you for your details review.It is sadden me greatly that you didn't enjoyed your stay with us.Our hotel is undergoing renovation and everythign and for the matter of fact the floor which you were staying had recent renovation on the all walls.I also aware that you've asked us to change the temperature three times, which we are always happy to accommodate as indeed our heating is centralised. I did checked the mattress you were mentioning and I can assure you that there are not mentioning about any full size on it, as indeed all of our rooms have a queen size beds, all the same as a standard been purchased.We are always encouraging our guests to eat us know how can we mare their stay pleasant and we have extra blankets, heater and fans available upon request. Furthermore, you room had a wall heater which can be adjusted by the guest at any time.Wising you a lovely day,Maryia

2/10 Terrible

Onneshia

Travelled with partner
Disliked: Amenities
lly old elevator is a small closet an very rude room just looks dirty soon as u walk in
Stayed 2 nights in Dec 2023
Response from Maryia on Dec 11, 2023
Dear Onnesia,Our elevator not a brand new, indeed, but fully maintained and operational.Closets are based on the size of a room you are staying, hence some big, some small.Rooms are cleaned and passing rooms inspections and its not quiet right statement.Wishing you a lovely day,Maryia

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, friendly and helpful staff.

8/10 Good

chris

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The accomodations and location were perfect. The room and bathroom were very spacious. The management team was very friendly and addressed all questions promptly. Will be back!
Stayed 3 nights in Nov 2023
Response from Maryia on Dec 15, 2023
Dear Chris,thank you for your kind words and we are looking forward to host you again at the Red Lion Philadelphia

10/10 Excellent

Yong

Stayed 1 night in Dec 2023
Response from Maryia on Dec 29, 2023
Dear Yong,Thank you for your kind review which we are highly appreciate.Maryia

2/10 Terrible

Shamika

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Terrible hotel
The only problem I had was the beds it was uncomfortable & it was cold in the room we told them to turn on the heat & they refuse to turn it on so we were cold all night & we went downstairs again & asked again for them to turn on the heat they did for a little bit & it went right back off it was freezing cold outside
Stayed 1 night in Dec 2023
Response from Maryia on Dec 7, 2023
Dear Shamika,Thank you for taking your time and leaving us your review.Im quiet sadden by the fact that you didn't enjoyed our beds, as we are getting many positive reviews how comfortable they are.When it comes to the temperature in the room, I can see on the hotel logs, on that day, we didn't raised the temperature on your request twice, so now quiet sure why you are saying that you been refused.Wishing you a lovely day,Maryia

2/10 Terrible

Marlee

Stayed 3 nights in Nov 2023
Response from Maryia on Dec 26, 2023
Dear Marlee,Thank you for taking your time and leaving us your review.Perhaps, if you could let us know more details why you didn't enjoyed your stay, which would help us a lot.Kind regards,Maryia

6/10 Okay

John

Liked: Cleanliness
Not great, but I’ve stayed in worse
The room was nice enough, but there was no hot water in the shower. There was in the bathroom sink, oddly enough. Last day I opened the door and one of the bolts holding the latch to the door frame just fell out.
Stayed 4 nights in Nov 2023
Response from Maryia on Dec 7, 2023
Dear John,My sincere apologies for the inconvenience. We always encouraging our guests is there are anything we can do to make their stay better to reach out to us on the front desk and we can make all the necessary changes right away.Maryia

4/10 Poor

Paul

Stayed 3 nights in Nov 2023
Response from Maryia on Dec 26, 2023
Dear Paul,Thank you for taking your time and leaving us your review.Perhaps, if you could let us know more details why you didn't enjoyed your stay, which would help us a lot.Kind regards,Maryia

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous, fabulous bed. Everything else was modest but more than sufficient. And the neighborhood was perfect for my trip.
Stayed 3 nights in Nov 2023
Response from Maryia on Dec 7, 2023
Dear Jon,Thank you for your kind words and we are hoping to host you again at he Red Lion.Kind regards,Maryia

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a scare when I received a txt stating that my reservation was canceled. That was cleared up. Surprised that bathroom is outside room. Ok I can manage. Hotel staff was great, friendly and accommodating. Location is great especially for young folk. I would stay again
Stayed 2 nights in Dec 2023
Response from Maryia on Dec 7, 2023
Dear Trevor,thank you for taking your time and leaving us your review.My apologies for the inconvenience as indeed, we had a problem with our booking system, however we fixed it right away.Hoping to host you again at the Red Lion.Kind regards,Maryia

6/10 Okay

Neil

Liked: Cleanliness
next time i will book a room with bathromm inside room, and a front location, my room was in the back and overlooked an alley way with homeless men camping there were nosiey and set dumpster fires to keep warm, otherwise the area was okay in front many stores/food vendors
Stayed 3 nights in Nov 2023
Response from Maryia on Nov 29, 2023
Dear Neil,We do list our room with a bathroom in a hallway, and indeed it is at the end of the corridor so the guests wont have to walk far to use the bathroom, hence the price.As you can imagine, unfortunately we can't control much the view from the window.Hope to host you soon again at the Red Lion Inn Philadelphia.Maryia

2/10 Terrible

James

Stayed 1 night in Nov 2023
Response from Maryia on Dec 16, 2023
Dear James,Thank you for taking your time and leaving us your review.It would be very helpful to leave us some comments how we can improve.Wishing you a lovely day,Maryia

2/10 Terrible

Joshua

Stayed 1 night in Nov 2023
Response from Maryia on Dec 15, 2023
Dear Joshua,would you be able to give a bit more details for your 1 star review?

10/10 Excellent

Kristyn

Stayed 1 night in Nov 2023
Response from Management on Nov 27, 2023
Hi Kristyn, Thank you for taking the time to rate your review. We are extremely ecstatic that you enjoyed your stay and appreciate the high rating! We look forward to hosting you again.