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Cruise Coronavirus Updates

Last Updated: March 27, 2020

The global impact of coronavirus (COVID-19) is affecting travelers everywhere with canceled flights, route changes, and travel advisories. If you already booked a cruise or are thinking of booking one, it can be overwhelming to navigate through all the news out there. That’s what we’re here for – to give you the travel information you need to make an informed decision.

We will keep this page regularly updated to ensure we are providing the latest guidance, travel suggestions, and links to pertinent coronavirus information so you can rest easy when making your cruise travel plans.

We are currently experiencing high contact volumes. If you are not due to travel within the next two months, we recommend that you wait before contacting us to ensure we have the latest policy information for your travel. You will find useful information below to help guide your next steps.


Quick Links

If your sailing is canceled by the cruise line
Cancel your Cruise
Change your Cruise
Temporary Safety Precautions & Boarding Denial Criteria
Important Links (CLIA, Customer Service Portal, WHO, CDC)

Cruise Line Policies

AmaWaterways
Avalon Waterways
Azamara
Carnival Cruise Lines
Celebrity Cruises
Costa Cruise Lines
Crystal Cruises
Cunard
Disney Cruise Line
Holland America Line
MSC Cruises
Norwegian Cruise Line
Oceania Cruises
Princess Cruises
Regent Seven Seas Cruises
Royal Caribbean International
Seabourn Cruise Line
Uniworld Ocean Cruises
Viking Ocean Cruises
Viking River Cruises
Virgin Voyages

 

If your sailing is canceled by the cruise line

Please do not call us. The cruise line has informed us that your cruise has been canceled. This will be reflected in your My Trips section of our site and on the mobile app

We have worked closely with our cruise line partners to simplify the process for you to select to receive a full refund or a future cruise credit. Please contact us at CruiseGroups@customercare.expedia.com. to explore your options regarding a refund or future cruise credit


 

To cancel your cruise

  1. Be sure to review the cruise line rules and restrictions listed below.
  2. If your cruise line has issued a policy and your travel is within the next 10 days, please call us for cancellations at 1-888-444-1695. We are experiencing high call volumes and long wait times. We apologize for this inconvenience and will do our best to serve you as promptly as possible.
  3. If your travel is more than 10 days away and you wish to request a refund please follow the below steps.
  4. Send an email to CruiseGroups@customercare.expedia.com.
  5. Please ensure that the email is sent from the account holder who made the original cruise booking. We are only able to process cancel requests from the email address of the account holder who made the booking.
  6. To help us most efficiently assist you with processing a refund, please provide the information requested below. Information that is not provided may delay us in being able to process your request.
  7. Email Subject Line: Cruise Cancellation Request
  8. Include the following information in the body of the email
  9. Passenger Name(s)
  10. Itinerary number
  11. Cruise line booking ID
  12. Departure date
  13. Cruise Line
  14. Number of cabins booked
  15. Primary phone number used when booking your cruise
  16. Phone number we can use to contact you
  17. Best time to contact you via phone. Please note our call center hours of operation. Monday – Friday: 5am -10pm PST. Saturday & Sunday: 5am - 9pm PST.
  18. By submitting this email you are allowing Expedia.ca the permission to cancel and refund your booking.
  19. Some cruise lines allow for full waiver of penalties during this event, if your cruise line does not permit a full refund, our customer support team will contact you to advise you of the next best available option. Cancellation policies differ depending upon the cruise line. By sending this email, it does not guarantee you a refund.
  20. We can only take requests for cancelations and refunds when the specific steps outlined above are strictly followed.
  21. Once you have sent the email with the above specifications, our Customer Support team will begin to process your request. We’ll try to minimize any delays. You do not need to call us for a status update. We appreciate your patience as we work through your request.

 

To change your cruise

  1. Be sure to review the cruise line rules and restrictions listed below.
  2. If your cruise line has issued a flexible change of itinerary policy and your travel is within the next 10 days, please call us at 1-888-444-1695. We are experiencing high call volumes and long wait times. We apologize for this inconvenience and will do our best to serve you as promptly as possible.
  3. If your cruise line has issued a flexible change of itinerary policy and final payment has already been made please contact us at cspcustcare-en-us-x-exp@customercare.expedia.ca
  4. If your cruise line has issued a flexible change of itinerary policy and final payment has NOT been made please contact us at cspcustcare-en-us-x-exp@customercare.expedia.ca

 

Temporary Safety Precautions & Boarding Denial Criteria

Travel update: Many cruise lines are implementing temporary safety precautions. You may be denied boarding based on the criteria below.

1 – Age, especially requirements for travelers 70 and older

  • Boarding will be denied to any person age 70 or older, unless the guest provides written verification from a qualified treating physician that certifies the person has no severe, chronic medical condition and is fit to travel. Look for the "Fit to Travel" links beneath the cruise line headings below. Not all cruise lines have these forms readily available.

2 – Existing severe or chronic medical conditions

  • Boarding will be denied to any person with a severe, chronic medical condition, including those specified by the CDC.

3 – Any underlying health issues

  • Guests of all ages will be screened prior to boarding regarding underlying health issues that may prevent them from sailing. Secondary, enhanced health screenings will be performed.

4 – Recent travel to specific countries

  • Any person who has traveled from, to or through mainland China, Hong Kong, Macau, Europe, Iran, or South Korea 15 days prior to embarkation.
  • Any person who has come in contact with anyone with 15-day prior travel to mainland China, Hong Kong, Macau, Europe, Iran, or South Korea. The CDC characterizes contact with an individual as coming within six feet (2M) of a person.
  • Any person who within 15 days prior to embarkation, has had contact with, or helped care for, anyone suspected or diagnosed as having COVID-19, or who are currently subject to health monitoring for possible exposure to COVID-19.
  • For Caribbean Itineraries Only: The above parameters will also include Japan, Singapore and Taiwan, along with travel or contact occurring 21-days prior to embarkation.

Important Links


 

AmaWaterways

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

Avalon Waterways

 

Azamara

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

Carnival Cruise Lines

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

Celebrity Cruises

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

Costa Cruise Lines

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

Crystal Cruises

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

Cunard

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

Disney Cruise Line

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

Holland America Line

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

MSC Cruises

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

Norwegian Cruise Line

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

Oceania Cruises

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

Princess Cruises

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

Regent Seven Seas Cruises

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

Royal Caribbean International

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

Seabourn Cruise Line

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

Uniworld River Cruises

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

Viking Ocean Cruises

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

Viking River Cruises

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

Virgin Voyages