All U.S. ocean-going cruises have voluntarily suspended operations until Oct 31, 2020.

Cruise Coronavirus Updates

Last Updated: September 16, 2020

The global impact of coronavirus (COVID-19) is affecting travelers everywhere with canceled flights, route changes, and travel advisories. If you already booked a cruise or are thinking of booking one, it can be overwhelming to navigate through all the news out there. That’s what we’re here for – to give you the travel information you need to make an informed decision.

We will keep this page regularly updated to ensure we are providing the latest guidance, travel suggestions, and links to pertinent coronavirus information so you can rest easy when making your cruise travel plans.

We are currently experiencing high contact volumes. If you are not due to travel within the next two months, we recommend that you wait before contacting us to ensure we have the latest policy information for your travel. You will find useful information below to help guide your next steps.


Quick Links

Cruise bookings, cancellations, refunds, and future cruise credits
When will I receive my refund?
Change your Cruise
Temporary Safety Precautions & Boarding Denial Criteria
Important Links (CLIA, Customer Service Portal, WHO, CDC)

Cruise Line Policies

AmaWaterways
Avalon Waterways
Azamara
Carnival Cruise Lines
Celebrity Cruises
Costa Cruise Lines
Crystal Cruises
Cunard
Disney Cruise Line
Emerald Waterways
Holland America Line
MSC Cruises
Norwegian Cruise Line
Oceania Cruises
Princess Cruises
Regent Seven Seas Cruises
Royal Caribbean International
Scenic
Seabourn Cruise Line
Silversea Cruises
Uniworld Ocean Cruises
Viking Ocean Cruises
Viking River Cruises
Virgin Voyages


 

Cruise bookings:

  • If you want to cancel, please access your booking from the My Trips page and follow the instructions to cancel.
  • If you are not able to cancel your cruise booking from My Trips, please submit this form.
  • If your cruise was canceled by the cruise line, please do not call us. We are working with the cruise lines to process your cancellation and we will be emailing you shortly with details about your canceled cruise.

For more information on cruise line cancellation policies and cruise related COVID-19 updates, please refer to the content below.


 

When will I receive my refund?

If you have already requested a refund please do not call us. Due to high demand, refunds are taking longer than normal to process and vary depending on the cruise line. It may take up to 90 days to receive your refund. We apologize for this inconvenience and thank you for your patience during these unprecedented times.


 

To change your cruise

  1. Be sure to review the cruise line rules and restrictions listed below.
  2. If your cruise line has issued a flexible change of itinerary policy and final payment has already been made please contact us at cspcustcare-en-us-x-exp@customercare.expedia.com
  3. If your cruise line has issued a flexible change of itinerary policy and final payment has NOT been made please contact us at cspcustcare-en-us-x-exp@customercare.expedia.com

 

Temporary Safety Precautions & Boarding Denial Criteria

Travel update: Many cruise lines are implementing temporary safety precautions. You may be denied boarding based on the criteria below.

1 – Existing severe or chronic medical conditions

  • Boarding will be denied to any person with a severe, chronic medical condition, including those specified by the CDC.

2 – Any underlying health issues

  • Guests of all ages will be screened prior to boarding regarding underlying health issues that may prevent them from sailing. Secondary, enhanced health screenings will be performed.

3 – Recent travel to specific countries

  • Any person who has traveled from, to or through mainland China, Hong Kong, Macau, Europe, Iran, or South Korea 15 days prior to embarkation.
  • Any person who has come in contact with anyone with 15-day prior travel to mainland China, Hong Kong, Macau, Europe, Iran, or South Korea. The CDC characterizes contact with an individual as coming within six feet (2M) of a person.
  • Any person who within 15 days prior to embarkation, has had contact with, or helped care for, anyone suspected or diagnosed as having COVID-19, or who are currently subject to health monitoring for possible exposure to COVID-19.
  • For Caribbean Itineraries Only: The above parameters will also include Japan, Singapore and Taiwan, along with travel or contact occurring 21-days prior to embarkation.

Important Links


 

AmaWaterways

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • All river cruises until November 15th, 2020

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

Avalon Waterways

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • All sailings until November 14th, 2020

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

Azamara

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • All sailings until October 31st, 2020
  • Azamara Quest sailings on November 4 and 14, 2020

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

Carnival Cruise Lines

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • San Francisco sailings through 2020
  • Carnival Splendor sailings through January 7, 2021
  • Carnival Spirit sailings through May 16, 2021
  • Carnival Legend sailings through October 30, 2020
  • Mardi Gras sailings November 14, 2020 through January 30, 2021
  • Carnival Breeze from Ft. Lauderdale sailings November 7, 2020 through March 7, 2021
  • Carnival Imagination and Carnival Inspiration sailings through April 19, 2021
  • Carnival Paradise sailings through Fabruary 22, 2021
  • Carnival Magic:
    • Ft. Lauderdale and Miami sailings through March 6, 2021
    • Transatlantic & Barcelona sailings April 10, 2021 through May 3, 2021
  • Carnival Valor sailings through April 24, 2021
  • Carnival Fascination sailings through January 9, 2022
  • Carnival Sensation sailings March 3, 2022 and March 7, 2022
  • Carnival Sunrise:
    • Sailings through October 19, 2020
    • Miami 7 and 8 day sailings from October 9, 2021 through April 30, 2022, excluding the March 5, 2022 sailing
    • Miami 5 day sailing January 3, 2022
  • Carnival Radiance:
    • Sailings through November 1, 2020
    • 9, 12 and 14 day sailings from May 2, 2021 through April 29, 2022
    • 5 day sailings December 23, 2021 and December 28, 2021
  • All Other Ships sailings through October 31, 2020

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

Celebrity Cruises

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • All sailings until October 31st, 2020
  • All Australia and New Zealand sailings until December 31, 2020
  • Select Silhouette sailings on November 8, 2020 and November 20, 2020
  • Select Infinity sailings on November 16, 2020

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

Costa Cruise Lines

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • All sailings until September 30, 2020

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

Crystal Cruises

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • All September Crystal River cruises sailings aboard Crystal Bach, Crystal Debussy, Crystal Mahler and Crystal Ravel
  • All Crystal Endeavor sailings through January 2021
  • All Crystal Symphony sailings through December 2020
  • All Crystal Esprit sailings through January 9, 2021
  • All Crystal Serenity sailings through December 2020

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

Cunard

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • All Queen Mary 2 sailings until April 18, 2021
  • All Queen Victoria sailings until May 16, 2021
  • All Queen Elizabeth sailings until March 25, 2021

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

Disney Cruise Line

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • All Disney Fantasy sailings through December 6
  • All Disney Dream and Disney Wonder sailings through December 11
  • All Disney Magic sailings through December 12

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

Emerald Waterways

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • All sailings until October 31, 2020

 

Holland America Line

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • All sailings through December 15, 2020
  • All 2020 Alaska, Europe, Canada/New England and Grand Africa sailings for 2020
  • All September - October sailings departing from Vancouver
  • All January & February Circle Hawaii departures from San Diego

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

MSC Cruises

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • All sailings until October 31st, 2020
  • 2021 select cruises (MSC Divina & MSC Armonia) from March - Oct. 2021 have been canceled due to new cruise itineraries

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

Norwegian Cruise Line

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • All sailings until October 31st, 2020
  • All Norwegian Epic sailings from October 31, 2021 through November 10, 2021

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

Oceania Cruises

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • All sailings until October 30, 2020
  • All Insignia sailings until April 26, 2021

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

Princess Cruises

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • All Australia and New Zealand cruises through December 18, 2020
  • All Other Remaining Cruises Sailing through December 15, 2020
  • Island Princess 2021 World Cruise sailing from North America
  • Pacific Princess 2021 Circle South America sailing from Australia, including associated positioning cruises

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

Regent Seven Seas Cruises

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • All sailings until October 31st, 2020
  • All 2020 Canada & New England cruises

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

Royal Caribbean International

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • All sailings until October 31st, 2020
  • All Australia sailings through December 31st, 2020
  • All Odyssey of the Seas sailings through April 17, 2021
  • European & Transatlantic sailings through the end of November
  • Jewel of the Seas sailing on February 14, 2021

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

Scenic

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • All sailings until October 31st, 2020

 

Seabourn Cruise Line

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • All Seabourn Encore sailings through January 6, 2021
  • All Seabourn Ovation sailings through January 3, 2021
  • All Seabourn Sojourn sailings through May 24, 2021
  • All Seabourn Odyssey sailings through December 5, 2020
  • All Seabourn Quest sailings through May 10, 2021

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

Silversea Cruises

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • All sailings until October 31st, 2020

 

Uniworld River Cruises

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • All sailings until September 30th, 2020

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

Viking Ocean Cruises

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • All sailings until December 31st, 2020

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

Viking River Cruises

For the most up-to-date information on suspended sailings click here. Below is a list of known suspended sailings.

  • All sailings until December 31st, 2020

If the recent advisory or relaxed policies do not cover your cruise please refer to these cancelation and booking policies.

 

Virgin Voyages