United Kingdom Spa Vacations

Room was absolutely beautiful, with a beautiful garden view , Breakfast was amazing as always , staff was brilliant as always . We love staying here

I rarely write reviews, but my experience here warrants an exception. I booked a one-night stay after a four-hour drive, arriving around 3:00 PM. The front desk staff was initially welcoming, but their attitude noticeably shifted when I politely declined to provide a credit card for incidental holds, as I had no intention of using the room service or dining facilities. The room itself was clean, though the bathroom fixtures were dated and the shower required 7-8 minutes to reach hot water. The main issue occurred at night. Around 10:00 PM, a persistent running water noise began in the radiator. When I phoned reception, the immediate response was accusatory, asking what I had done. A staff member was sent to inspect the room and again questioned what I had touched. Despite clarifying that I had not altered anything, I was met with clear skepticism. The only offered solution was to turn off the radiator entirely, leaving the room cold for the night. Upon checking out at 6:30 AM, the receptionist took my key card and simply said, 'It's done, you can go"-with no acknowledgment or polite closing. The unprofessional and hostile customer service was unacceptable. I will not be returning.

Good overall stay. Loud buzzing noise throughout the first floor led to interrupted sleep and still havent received my £50.00 security deposit four days after checking out.

Good overall stay. Loud buzzing noise throughout the first floor led to interrupted sleep and still havent received my £50.00 security deposit four days after checking out.

Room was absolutely beautiful, with a beautiful garden view , Breakfast was amazing as always , staff was brilliant as always . We love staying here

I rarely write reviews, but my experience here warrants an exception. I booked a one-night stay after a four-hour drive, arriving around 3:00 PM. The front desk staff was initially welcoming, but their attitude noticeably shifted when I politely declined to provide a credit card for incidental holds, as I had no intention of using the room service or dining facilities. The room itself was clean, though the bathroom fixtures were dated and the shower required 7-8 minutes to reach hot water. The main issue occurred at night. Around 10:00 PM, a persistent running water noise began in the radiator. When I phoned reception, the immediate response was accusatory, asking what I had done. A staff member was sent to inspect the room and again questioned what I had touched. Despite clarifying that I had not altered anything, I was met with clear skepticism. The only offered solution was to turn off the radiator entirely, leaving the room cold for the night. Upon checking out at 6:30 AM, the receptionist took my key card and simply said, 'It's done, you can go"-with no acknowledgment or polite closing. The unprofessional and hostile customer service was unacceptable. I will not be returning.