Laval Vacation Packages

Perfect will be there shortly

This was my second time staying at Hotel Birks in Montreal. I travel regularly to Montreal to visit my son who is in college. This is one of the finest hotels in the city and is conveniently located in the heart of Montreal. The good news is that I found my stay on this visit for the most part exceptional with some unusual caveats. First when we arrived, I was offered an upgrade. Customary for VIP Hotel bookings, however considering I was traveling with my daughter the upgrade that I was offered only had one king bed a pull-out sofa bed and a single vanity, whereas the room I had already booked was larger, had two queen beds and a double vanity and it was on a higher floor with a better view of the cathedral. After seeing both rooms we decided to stay with the original booking, but this extended the check in process by at least 30 minutes. We weren't offered any additional amenities. In addition, once checked in we weren't offered any assistance with our bags which I found to be unusual. Another unusual aspect of our stay was the curt tone of the hosts in the restaurant. On my previous visit I was never questioned when sitting at the bar as to whether or not I was a guest of the hotel. This happened several times to both me and my daughter and quite honestly made us feel uncomfortable. Management should address how employees of the hotel approach patrons. Overall service, room and experience was great. Will come again.

Ease to walk and talk with people.

Our stay was good except there weren't any sidetable and chair in a family room. This was very uncomfortable as we could sit on the beds only.

The hotel is super convenient for a tourist. It is right over the Metro and so you can go places easily. Parking is available under the hotel and not too expensive with validation. Rooms were clean and spacious. Interestingly, the hotel is only 2 floors or so on the 10th floor (where its lobby is). We had to walk up a flight of stairs to our room - this may be tough if you have heavy luggage. No one picks up the phone!!! I tried calling them outside the hotel and inside the hotel and could not get anyone to pick up. They charged for breakfast (which I willingly paid while booking), but apparently this is for the Executive Lounge and not the main breakfast area. This was okay, but I would like to have known this.