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"When checking into the hotel, they don’t tell you that if your room is in the ocean tower you have to take the tram to the tower to check in. That detail should be mentioned when booking. Instead of waiting in the wrong check in lobby for a while just to be told you have to go somewhere else. The tram also takes forever! 2 tram should be running at the same time so th service is better. The AC in my room didn’t work an I was unable to watch TV because no channels worked."

"Super clean, awesome staff who upgraded us to an oceanfront, great restaurant and pool too! "

"Fell in love with this hotel. Small yet charming, with brand-new facilities, stunning views, easy parking, and a great central location close to everywhere. There are also several nice restaurants nearby."

"Excellent service! Breakfast was the Bombshell! "

"Everything was fantastic. Most notable was how accommodating the staff were. "

"Fantastic overall. Beach is perfect for swimming (snorkel elsewhere). The views from the North Tower rooms are incredible. No black out shades in the rooms…that was frustrating. Staff was very attentive and kind and the breakfast and on-site restaurants were great, however. Location is a bit isolated, so this is perfect for couple or a family seeking a quiet but fun trip. "

"My family loved the luau, pools, beach, and balcony off our room. The coffee shop and lanai were great for breakfast. Overall we had an excellent stay."

"Amazing Hotel Perfect for Family Week Kids Day"

"Overall this is nice property 8/10. Clean well manicured botanical grounds with a quiet large patio area with AMAZING SUSNET Views. Soothing crashing waves all day and night however NO immediate ocean swimming or beach access (drive / walk for that) No onsite food / bar NOT GOOD was having to punch in a 6 to10 digit code on a keypad EVERY TIME FOR EVERY pool gate, the 1 elevator and our condo door. With multiple people in our group this became VERY frustrating. Been decades since we have stayed anywhere without a key card / digital entry. First desk staff contact with a male employee 👎 was dismissive and unpleasant to say the least. He was flat out RUDE however the 2 ladies later that afternoon were Fantastic! No parking issues and this location and it is about a 5 minute drive to all the local shops, restaurants / bars and night life. Would stay here again but only after exploring other priorities in the Kona area. "