Title: Hotel Chicago West Loop, SureStay Collection by Best Western - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Chicago West Loop, SureStay Collection by Best Western This West Loop urban retreat combines style with convenience, offering express check-in and easy access to United Center for sports fans and concert-goers. ## Photo gallery for Hotel Chicago West Loop, SureStay Collection by Best Western ![Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave - Hotel Chicago West Loop, SureStay Collection by Best Western (Chicago)](https://images.trvl-media.com/lodging/16000000/15120000/15118300/15118262/w3837h2560x3y0-3ffe01fe.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby - Hotel Chicago West Loop, SureStay Collection by Best Western (Chicago)](https://images.trvl-media.com/lodging/16000000/15120000/15118300/15118262/w3837h2560x3y0-a9ff3f90.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Hotel Chicago West Loop, SureStay Collection by Best Western (Chicago)](https://images.trvl-media.com/lodging/16000000/15120000/15118300/15118262/91d586ef.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - evening/night - Hotel Chicago West Loop, SureStay Collection by Best Western (Chicago)](https://images.trvl-media.com/lodging/16000000/15120000/15118300/15118262/2535dbb9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast area - Hotel Chicago West Loop, SureStay Collection by Best Western (Chicago)](https://images.trvl-media.com/lodging/16000000/15120000/15118300/15118262/28e1f7d6.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Chicago West Loop, in the vibrant West Loop district, offers free WiFi throughout your stay. Maintain routines in the 24-hour gym, and enjoy coffee and tea in the lobby. Guests praise the attentive staff and on-site shopping options. ## Reviews 8.2 Very good ## Popular amenities - Pet friendly - Free WiFi - Air conditioning - Gym - Business services - Housekeeping ## Room options ### Check availability for these dates Tonight [Jan. 16 - Jan. 17](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=15118262&PinnedHotelID=15118262&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=15118262&PinnedHotelID=15118262&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 17 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=15118262&PinnedHotelID=15118262&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=15118262&PinnedHotelID=15118262&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 16 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=15118262&PinnedHotelID=15118262&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=15118262&PinnedHotelID=15118262&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=15118262&PinnedHotelID=15118262&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=15118262&PinnedHotelID=15118262&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed Showing 12 of 12 rooms ### View all photos for Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave ![Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave](https://images.trvl-media.com/lodging/16000000/15120000/15118300/15118262/6a3a7b13.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave 8.0 Very good 11 reviews ### Highlights Air conditioning Refrigerator Flat-screen TV Premium bedding Down duvet Private bathroom Hair dryer Microwave - Sleeps 2 - 1 Double Bed ### View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave ![Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave](https://images.trvl-media.com/lodging/16000000/15120000/15118300/15118262/w3837h2557x3y3-5ce9dc1b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave 7.0 Good 7 reviews ### Highlights Air conditioning Refrigerator Flat-screen TV Premium bedding Down duvet Private bathroom Hair dryer Microwave - Sleeps 2 - 1 Queen Bed ### View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave ![Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave](https://images.trvl-media.com/lodging/16000000/15120000/15118300/15118262/w3837h2556x3y4-9a2e7fad.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave 7.0 Good 2 reviews ### Highlights Air conditioning Refrigerator Flat-screen TV Premium bedding Down duvet Private bathroom Hair dryer Microwave - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking ![Standard Room, 1 King Bed, Accessible, Non Smoking](https://images.trvl-media.com/lodging/16000000/15120000/15118300/15118262/8b573d76.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Accessible, Non Smoking ### Highlights Air conditioning Refrigerator Flat-screen TV Premium bedding Down duvet Private bathroom Hair dryer Microwave - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking ![Standard Room, 1 Double Bed, Accessible, Non Smoking](https://images.trvl-media.com/lodging/16000000/15120000/15118300/15118262/w3840h2556x0y4-4942dd44.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Double Bed, Accessible, Non Smoking ### Highlights Air conditioning Refrigerator Flat-screen TV Premium bedding Down duvet Private bathroom Hair dryer Microwave - Sleeps 2 - 1 Double Bed ### View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room) ![Standard Room, 1 Double Bed, Non Smoking (Small Room)](https://images.trvl-media.com/lodging/16000000/15120000/15118300/15118262/w3837h2560x3y0-82c16092.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Double Bed, Non Smoking (Small Room) ### Highlights Air conditioning Refrigerator Flat-screen TV Premium bedding Down duvet Private bathroom Hair dryer Microwave - Sleeps 2 - 1 Double Bed ### 1 Double Bed, Non-Smoking, Microwave And Refrigerator - Sleeps 2 ### Queen Room With Microwave And Refrigerator-Non-Smoking - Sleeps 2 ### King Room With Microwave And Refrigerator-Non-Smoking - Sleeps 2 ### 1 Double Bed, Non-Smoking, Small Room, Microwave And Mini-Refrigerator - Sleeps 2 ### Accessible-1 Double, Mobility Accessible, Roll In Shower, Microwave And Mini-Refrigerator, Non-Smoking - Sleeps 2 ### Accessible-1 King, Mobility Accessible, Roll In Shower, Microwave And Mini-Refrigerator, Non-Smoking - Sleeps 2 ## You may also like Ad ![Indoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/103000000/102240000/102236700/102236658/cc17dca9_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hampton Inn & Suites Chicago Medical District UIC Near West Side - Pool - Breakfast included - Pet friendly - Free WiFi 9.6 Exceptional 437 reviews CA $158 CA $185 total includes taxes & fees Jan 28 - Jan 29 [](https://www.expedia.ca/Chicago-Hotels-Hampton-Inn-Suites-Chicago-Medical-District-Uic.h102236658.Hotel-Information?chkin=2026-1-28&chkout=2026-1-29&rm1=a2®ionId=178248&destination=Chicago (and vicinity)&destType=MARKET&latLong=41.88078,-87.62813&searchId=73c8ca0a-611b-4d84-bf60-8ac43e2e521e&top_cur=CAD) Ad ![Indoor pool, outdoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/10000/300/281/ad4833b3_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Marriott Chicago O'Hare O'Hare - 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Pool - Parking included - Free WiFi - Restaurant 8.4 Very good 943 reviews CA $123 CA $139 total includes taxes & fees Feb 1 - Feb 2 [](https://www.expedia.ca/Chicago-Hotels-Courtyard-By-Marriott-Chicago-Deerfield.h23731.Hotel-Information?chkin=2026-2-1&chkout=2026-2-2&rm1=a2®ionId=178248&destination=Chicago (and vicinity)&destType=MARKET&latLong=41.88078,-87.62813&searchId=73c8ca0a-611b-4d84-bf60-8ac43e2e521e&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FChicago-Hotels-Hotel-Chicago-West-Loop.h15118262.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FChicago-Hotels-Hotel-Chicago-West-Loop.h15118262.Hotel-Information) ## About the area Located in Near West Side, a neighborhood in Chicago, Hotel Chicago West Loop, SureStay Collection by Best Western is in the entertainment district. Skydeck Ledge is a notable landmark, and the area's natural beauty can be seen at Anna and Frederick Douglass Park and Millennium Park. Looking to enjoy an event or a game? See what's going on at United Center or Credit Union 1 Arena. [Visit our Chicago travel guide](https://www.expedia.ca/Chicago.dx178248) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C41.87777%2C-87.66777&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=ClFPZQb-zT_V_ybMriZoGi0Bs_E=) 1622 W Jackson Blvd, Chicago, IL, 60612 ### What's nearby - Rush University Medical Center \- 5 min walk \- 0.4 km - Union Park \- 8 min walk \- 0.7 km - United Center \- 8 min walk \- 0.7 km - University of Illinois Chicago \- 10 min walk \- 0.9 km - Credit Union 1 Arena \- 13 min walk \- 1.1 km ### Getting around - Chicago Western Avenue Station (BNSF) - 3 min drive - Illinois Medical District Station - 7 min walk - Chicago O'Hare Intl. Airport (ORD) - 36 min drive ### Restaurants - ‪The Barn - Hockey Bar - ‬3 min walk - ‪Starbucks - ‬7 min walk - ‪Queenie's Supper Club & Cocktails - ‬10 min walk - ‪Billy Goat Tavern - ‬6 min walk - ‪Church's Texas Chicken - ‬4 min walk ## About this property ### Hotel Chicago West Loop, SureStay Collection by Best Western Hotel near Rush University Medical Center Located close to United Center and Credit Union 1 Arena, Hotel Chicago West Loop, SureStay Collection by Best Western provides a 24-hour gym and a 24-hour business center. Guests can connect to free in-room WiFi. Other perks at this hotel include: - Express check-out, express check-in, and coffee/tea in the lobby - Luggage storage, ATM/banking services, and tour/ticket assistance - A computer station, a 24-hour front desk, and a water dispenser - Guest reviews say great things about the helpful staff Room features All 115 rooms boast comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like free WiFi and desk chairs. Guest reviews speak positively of the clean rooms at the property. Other conveniences in all rooms include: - Bathrooms with showers and free toiletries - 50-inch flat-screen TVs with premium channels - Wardrobes/closets, refrigerators, and microwaves ## Similar properties ![Lobby](https://images.trvl-media.com/lodging/54000000/53170000/53166000/53165905/3edad5a6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hyatt Place Chicago Medical/University District Near West Side - Breakfast included - Free WiFi - Air conditioning - Gym 9.0 Wonderful 1,448 reviews CA $122 CA $143 total includes taxes & fees Jan 28 - Jan 29 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=53165905&PinnedHotelID=53165905&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/50000000/49320000/49315100/49315022/958fa60b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hyatt House Chicago Medical/University District Near West Side - Breakfast included - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 1,330 reviews CA $140 CA $165 total includes taxes & fees Jan 22 - Jan 23 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=49315022&PinnedHotelID=49315022&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior detail](https://images.trvl-media.com/lodging/34000000/33460000/33450600/33450517/b49b54f1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Chicago Parthenon Hostel Downtown Chicago - Free WiFi - Air conditioning - Microwave - Kitchen 8.2 Very good 447 reviews CA $135 CA $158 total includes taxes & fees Jan 27 - Jan 28 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=33450517&PinnedHotelID=33450517&HadPinnedHotel=true®ionId=-1&adults=2) ![View from room](https://images.trvl-media.com/lodging/14000000/13330000/13320300/13320264/90849841.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Jaslin Hotel Chinatown - Free WiFi - Air conditioning - Gym - 24/7 front desk 8.8 Excellent 1,177 reviews CA $123 CA $145 total includes taxes & fees Jan 24 - Jan 25 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=13320264&PinnedHotelID=13320264&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1300000/1293300/1293276/871940a9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Crowne Plaza Chicago West Loop by IHG Downtown Chicago - Pet friendly - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 1,885 reviews CA $131 CA $154 total includes taxes & fees Feb 1 - Feb 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=1293276&PinnedHotelID=1293276&HadPinnedHotel=true®ionId=-1&adults=2) ![Living area](https://images.trvl-media.com/lodging/23000000/22680000/22671000/22670906/41972c50.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mccormick Place Guest House Bronzeville - Parking included - Free WiFi - Air conditioning - Microwave 8.8 Excellent 46 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=22670906&PinnedHotelID=22670906&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/97000000/96840000/96832200/96832125/8f556219.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### STAY West Town - Free WiFi - Air conditioning - Business services - Laundry 8.0 Very good 184 reviews CA $25 CA $99 total includes taxes & fees Jan 21 - Jan 22 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=96832125&PinnedHotelID=96832125&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/4000000/3970000/3965000/3964916/9bea5a17.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HI Chicago Hostel Downtown Chicago - Free WiFi - Restaurant - Air conditioning - Business services 9.0 Wonderful 1,117 reviews CA $86 CA $101 total includes taxes & fees Jan 27 - Jan 28 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=3964916&PinnedHotelID=3964916&HadPinnedHotel=true®ionId=-1&adults=2) ![Cocktail bar](https://images.trvl-media.com/lodging/10000000/9420000/9418300/9418281/3b3ade3c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Freehand Chicago Downtown Chicago - Pet friendly - Free WiFi - Restaurant - Air conditioning 8.0 Very good 2,710 reviews CA $75 CA $112 total includes taxes & fees Feb 2 - Feb 3 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=9418281&PinnedHotelID=9418281&HadPinnedHotel=true®ionId=-1&adults=2) ![Building design](https://images.trvl-media.com/lodging/16000000/15800000/15799700/15799614/ed2b14c2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Chicago Hotel Collection River North Downtown Chicago - Pet friendly - Free WiFi - Air conditioning - Gym 7.2 Good 597 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=15799614&PinnedHotelID=15799614&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 50+ Mbps - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available ### Food and drink - Coffee and tea in common areas ### Things to do - 24-hour gym ### Family friendly - In-room microwave - In-room refrigerator ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Luggage storage - Vending machine - Water dispenser ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - 24-hour business center - Computer station ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Braille/raised signage - Elevator (48 inch wide door) - Portable shower seat - Stair-free path to entrance - Thin carpet in public areas - Tile flooring in public areas - Visual fire alarm - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible gym - Wheelchair-accessible path of travel - Wheelchair-accessible path to elevator - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk (48 inches high) - Wheelchairs on site ### More - 1 building - 4 floors - Built in 2016 - Designated smoking areas (fines apply) - Traditional architecture ## Room amenities ### Bedroom - Down comforter - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - 50-inch flat-screen TV with premium cable channels ### Food and drink - Coffee/tea maker - Microwave - Refrigerator ### More - Air conditioning (climate-controlled) - Desk - Desk chair - Heating (climate-controlled) - Iron/ironing board - Laptop workspace - Safe ## Policies ### Check-in Check-in start time: 4:00 PM; Check-in end time: 2:00 AM Early check-in subject to availability Early check-in is available for a fee Contactless check-in available Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk, key retrieval ### Pets Pets allowed for an extra charge of USD 50 per pet, per stay Service animals are welcome, and are exempt from fees 1 total (up to 25 lbs per pet) Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: USD 50.00 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Pet fee: USD 50 per pet, per stay - Service animals are exempt from fees - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted Cashless transactions are available Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards Property Registration Number 60612 ### Property is also known as Hotel Illinois Medical District Chicago Illinois Medical District Hotel Chicago Illinois Medical District Hotel Loop Hotel Chicago West Loop ## Frequently asked questions ### Is Hotel Chicago West Loop, SureStay Collection by Best Western pet-friendly? ### How much does it cost to stay at Hotel Chicago West Loop, SureStay Collection by Best Western? ### How much is parking? ### What time is check-in at Hotel Chicago West Loop, SureStay Collection by Best Western? ### What time is check-out at Hotel Chicago West Loop, SureStay Collection by Best Western? ### Where is Hotel Chicago West Loop, SureStay Collection by Best Western located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Chicago West Loop, SureStay Collection by Best Western Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.4 Cleanliness ### 7.4 Amenities ### 8.8 Staff & service ### 8.0 Property conditions & facilities 10 - Excellent 502 8 - Good 250 6 - Okay 151 4 - Poor 74 2 - Terrible 63 ## Reviews ### 10/10 Excellent #### angelique Jan 11, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good customer service room very nice and good house keeping service ##### angelique Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### angelique Dec 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great customer service as well as the room was clean and comfortable ##### angelique Stayed 1 night in Dec 2025 ### 6/10 Okay #### Briana Nov 19, 2025 staff was nice and room was clean ##### Briana Stayed 1 night in Oct 2025 ### 10/10 Excellent #### angelique Dec 19, 2025 Liked: Cleanliness, staff & service, amenities Good customer service everything was good ##### angelique Stayed 2 nights in Dec 2025 ### 6/10 Okay #### Anthony Jan 5, 2026 Liked: Amenities, property conditions & facilities Room was nice no problems checking in or out, staff was pretty friendly only problem was my sheets had urine stains on them ##### Anthony Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Colin Nov 14, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Very nice and clean option for anyone working in the area. Very nice host! Thank you for a simple and enjoyable stay! ##### Colin Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Cathy Sep 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We really enjoyed our stay here! Nice park nearby, walkable to Union Square and staff was wonderful!!! ##### Cathy Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Sarahi Oct 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was very nice! ##### Sarahi Stayed 3 nights in Oct 2025 ### 6/10 Okay #### Edwin Dec 29, 2025 Liked: Cleanliness, property conditions & facilities nice renovated building near the United Center. walking was convenient to watch basketball game. There were 2 Mexican restaurants nearby and that was it for dining options. The nearby bar was closed by 9:30 p.m. Not much to do in the area. Parking was a bit confusing. ##### Edwin Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Thuy Nov 14, 2025 Liked: Cleanliness, amenities, property conditions & facilities Small, perfect rooms for the night! Good staff! Very helpful for trying to get around. ##### Thuy Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Jen Oct 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great staff and within walking distance of our concert! Highly recommend! ##### Jen Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Rezan Nov 10, 2025 Liked: Cleanliness, property conditions & facilities Room was clean and had everything i needed. Cheap early check in fee and accessible parking ##### Rezan Stayed 3 nights in Oct 2025 ### 8/10 Good #### Steven Nov 11, 2025 Liked: Cleanliness, property conditions & facilities Good friendly customer service ##### Steven Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Thomas Oct 3, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Staff very helpful. ##### Thomas Stayed 1 night in Sep 2025 ### 6/10 Okay #### Amy Dec 15, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The staff was helpful. The room was very small and had only the bare necessities but the cleanliness of the room was great. The bed was awful! It was like sleeping on a brick. We were so uncomfortable we barely slept. There's no star rating for comfort, maybe there should be one. ![](https://a.travel-assets.com/ugc/hotel-reviews/89c3d457-568e-44b2-ae83-d8b93192dd9d-1765811285704.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b513bfc1-ee69-4683-a8b7-0c4504786908-1765811305164.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Amy Stayed 1 night in Dec 2025 ### 8/10 Good #### DANIEL Oct 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The hotel was in a convenient location close to the United Center where we attended a concert. Not a fancy hotel,but it was a pleasant stay and there are restaurants within walking distance. ##### DANIEL Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Verified traveller Aug 26, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel The room was very nice and comfortable, all the staff we interacted with were very nice and helpful! ##### Verified traveller Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### tracey Sep 29, 2025 Liked: Cleanliness, amenities, property conditions & facilities Nice clean property ##### tracey Stayed 3 nights in Sep 2025 ### 8/10 Good #### Madeleine Oct 15, 2025 Liked: Cleanliness, staff & service, amenities Disliked: Property conditions & facilities The lobby area could use a deep cleaning and better lighting. The staff was very kind and helpful! ##### Madeleine Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Norma Sep 25, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Hotel was near downtown and i had no issues parking on the street. Staff was so helpful and provided great recommendations. ##### Norma Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Jacqueline Sep 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was clean and ideal for solo travelers. I liked the area and the proximity to the United Center. ##### Jacqueline Stayed 2 nights in Sep 2025 ### 8/10 Good #### Robyn Nov 30, 2025 Liked: Cleanliness, property conditions & facilities The 4 stars was for my needs. It was close to the United Center. There was a nice bar & grill down the street and a great Mexican cafe around the corner. The staff was kind, the bed comfortable, and the room clean. If you're picky, this is an old building. The floor was uneven. Some bathroom corners were old and in not great shape. I had a full mattress which probably wasn't an adult size so my toes could hang over the end. But I will stay there again. ##### Robyn Stayed 2 nights in Nov 2025 ### 6/10 Okay #### Chelsie Sep 10, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The service was great! The room was very nice and clean. The bed and the pillows were not comfortable. ##### Chelsie Stayed 2 nights in Sep 2025 ### 8/10 Good #### William Oct 25, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities Proximity to the United Center is the best thing this hotel has going for it. No parking. No valet. Loud inside the rooms. Fairly priced though. Probably wouldn’t stay again but it wasn’t terrible. Very whelmed from the experience. ##### William Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Christian Sep 9, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Very clean and modern. Staff let us check in early. ##### Christian Stayed 1 night in Sep 2025 ## Expedia's Latest Trends ### Hotels > [Congress Plaza Hotel](https://www.expedia.ca/Chicago-Hotels-Congress-Plaza-Hotel.h6452.Hotel-Information) > > [Sports Illustrated Resorts Chicago](https://www.expedia.ca/Chicago-Hotels-Virgin-Hotels-Chicago.h9119528.Hotel-Information) > > [Fairmont Chicago at Millennium Park](https://www.expedia.ca/Chicago-Hotels-Fairmont-Chicago-At-Millennium-Park.h15937.Hotel-Information) > > [Hotel 55](https://www.expedia.ca/Chicago-Hotels-Hotel-55.h26728.Hotel-Information) > > [Palmer House a Hilton Hotel](https://www.expedia.ca/Chicago-Hotels-Palmer-House-A-Hilton-Hotel.h8079.Hotel-Information) > > [Renaissance Chicago Downtown Hotel](https://www.expedia.ca/Chicago-Hotels-Renaissance-Chicago-Downtown-Hotel.h19215.Hotel-Information) > > [Pendry Chicago](https://www.expedia.ca/Chicago-Hotels-Pendry-Chicago.h982552.Hotel-Information) > > [LondonHouse Chicago, Curio Collection by Hilton](https://www.expedia.ca/Chicago-Hotels-LondonHouse-Chicago.h12786616.Hotel-Information) > > [Sofitel Chicago Magnificent Mile](https://www.expedia.ca/Chicago-Hotels-Sofitel-Chicago-Magnificent-Mile.h864219.Hotel-Information) > > [Chicago Marriott Downtown Magnificent Mile](https://www.expedia.ca/Chicago-Hotels-Chicago-Marriott-Downtown-Magnificent-Mile.h18035.Hotel-Information) > > [Aloft Chicago Downtown River North](https://www.expedia.ca/Chicago-Hotels-Aloft-Chicago-Downtown-River-North.h5461400.Hotel-Information) > > [DoubleTree by Hilton Chicago - Magnificent Mile](https://www.expedia.ca/Chicago-Hotels-DoubleTree-By-Hilton-Chicago-Magnificent-Mile.h21152.Hotel-Information) > > [Warwick Allerton - Chicago](https://www.expedia.ca/Chicago-Hotels-Warwick-Allerton-Chicago.h25452.Hotel-Information) > > [Freehand Chicago](https://www.expedia.ca/Chicago-Hotels-Freehand-Chicago.h9418281.Hotel-Information) > > [citizenM Chicago Downtown](https://www.expedia.ca/Chicago-Hotels-CitizenM-Chicago-Downtown.h82652306.Hotel-Information) > > [Trump International Hotel & Tower Chicago](https://www.expedia.ca/Chicago-Hotels-Trump-International-Hotel-Tower-Chicago.h1723215.Hotel-Information) > > [The Westin Michigan Avenue Chicago](https://www.expedia.ca/Chicago-Hotels-The-Westin-Michigan-Avenue-Chicago.h21055.Hotel-Information) > > [Aloft Chicago Mag Mile](https://www.expedia.ca/Chicago-Hotels-Aloft-Chicago-Mag-Mile.h26998765.Hotel-Information) > > [Residence Inn Chicago Downtown/Loop](https://www.expedia.ca/Chicago-Hotels-Residence-Inn-Chicago-DowntownLoop.h11544584.Hotel-Information) > > [Bluegreen Vacations Hotel Blake, an Ascend Collection Hotel](https://www.expedia.ca/Chicago-Hotels-Hotel-Blake.h21142.Hotel-Information) > > [Sheraton Grand Chicago Riverwalk](https://www.expedia.ca/Chicago-Hotels-Sheraton-Grand-Chicago.h12167.Hotel-Information) > > [Millennium Knickerbocker Chicago](https://www.expedia.ca/Chicago-Hotels-Millennium-Knickerbocker-Chicago.h15087.Hotel-Information) > > [Courtyard by Marriott Chicago Magnificent Mile](https://www.expedia.ca/Chicago-Hotels-Courtyard-By-Marriott-Chicago-Magnificent-Mile.h982517.Hotel-Information) > > [Embassy Suites by Hilton Chicago Downtown Magnificent Mile](https://www.expedia.ca/Chicago-Hotels-Embassy-Suites-Chicago-Downtown-Magnificent-Mile.h570329.Hotel-Information) > > [InterContinental Chicago Magnificent Mile by IHG](https://www.expedia.ca/Chicago-Hotels-InterContinental-Chicago-Magnificent-Mile.h20205.Hotel-Information) > > [The Drake](https://www.expedia.ca/Chicago-Hotels-The-Drake.h15092.Hotel-Information) > > [The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago](https://www.expedia.ca/Chicago-Hotels-The-Gwen.h558027.Hotel-Information) > > [The Westin Chicago River North](https://www.expedia.ca/Chicago-Hotels-The-Westin-Chicago-River-North.h41800.Hotel-Information) > > [The Wade](https://www.expedia.ca/Chicago-Hotels-W-Chicago-Lakeshore.h1346.Hotel-Information)