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Hotel Chicago West Loop, SureStay Collection by Best Western

2.5 star property
Hotel with a 24-hour fitness center, a quick walk to United Center

Choose dates to view prices

Photo gallery for Hotel Chicago West Loop, SureStay Collection by Best Western

Front of property - evening/night
Breakfast area
Reception
Standard Room, 1 King Bed, Accessible, Non Smoking
Lobby
VIP Access

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Gym
  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Free WiFi

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Down duvet
Premium bedding
Hair dryer
Private bathroom
Microwave
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Down duvet
Premium bedding
Hair dryer
Private bathroom
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Down duvet
Premium bedding
Hair dryer
Private bathroom
Microwave
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(7 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Down duvet
Premium bedding
Hair dryer
Private bathroom
Microwave
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Down duvet
Premium bedding
Hair dryer
Private bathroom
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(7 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Down duvet
Premium bedding
Hair dryer
Private bathroom
Microwave
  • Sleeps 2
  • 1 Double Bed

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Exterior

The Emily Hotel

Downtown Chicago
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
9.2 out of 10, Wonderful, 1,179 reviews
The price is CA $254
CA $298 total
includes taxes & fees
Sep 1 - Sep 2
The Emily Hotel
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About the area

Map
1622 W Jackson Blvd, Chicago, IL, 60612

What's nearby

  • Rush University Medical Center - 5 min walk - 0.4 km
  • United Center - 8 min walk - 0.7 km
  • University of Illinois Chicago - 10 min walk - 0.9 km
  • Millennium Park - 4 min drive - 4.3 km
  • McCormick Place - 6 min drive - 6.7 km

Getting around

  • Chicago Western Avenue Station (BNSF) - 3 min drive
  • Illinois Medical District Station - 7 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 36 min drive

Restaurants

  • ‪Starbucks - ‬7 min walk
  • ‪Billy Goat Tavern - ‬6 min walk
  • ‪Dunkin' - ‬7 min walk
  • ‪Church's Texas Chicken - ‬4 min walk
  • ‪Dr Murphy's Food Hall - ‬9 min walk

About this property

Hotel Chicago West Loop, SureStay Collection by Best Western

Hotel near Rush University Medical Center
Located close to United Center and Credit Union 1 Arena, Hotel Chicago West Loop, SureStay Collection by Best Western provides a 24-hour gym and a 24-hour business center. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Self parking (surcharge), express check-out, and express check-in
  • An elevator, coffee/tea in the lobby, and ATM/banking services
  • A water dispenser, a vending machine, and multilingual staff
  • Guest reviews say great things about the helpful staff
Room features
All 115 rooms boast comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like free WiFi and desk chairs. Guest reviews speak positively of the clean rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 50-inch flat-screen TVs with premium channels
  • Wardrobes/closets, refrigerators, and microwaves

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (USD 35 per night; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Portable shower seat
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Built in 2016
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, key retrieval

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 25 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Secured self parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Property Registration Number 60612

Property is also known as

Hotel Illinois Medical District
Chicago Illinois Medical District
Hotel Chicago Illinois Medical District
Hotel Loop
Hotel Chicago West Loop

Frequently asked questions

Is Hotel Chicago West Loop, SureStay Collection by Best Western pet-friendly?

Yes, Hotel Chicago West Loop, SureStay Collection by Best Western allows pets (limit 1 total) with a maximum weight of up to 25 lbs per pet. There's a fee of USD 50 per pet, per stay. Service animals are exempt from fees.

How much does it cost to stay at Hotel Chicago West Loop, SureStay Collection by Best Western?

As of Aug 15, 2025, prices found for a 1-night stay for 2 adults at Hotel Chicago West Loop, SureStay Collection by Best Western on Sept 1, 2025 start from CA $178.59, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Chicago West Loop, SureStay Collection by Best Western?

Self parking is available for USD 35 per night. Limited spots are available.

What time is check-in at Hotel Chicago West Loop, SureStay Collection by Best Western?

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM. A fee applies for early check-in (subject to availability).

What time is check-out at Hotel Chicago West Loop, SureStay Collection by Best Western?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Chicago West Loop, SureStay Collection by Best Western located?

Located in Near West Side, this hotel is within a 10-minute walk of Rush University Medical Center and United Center. University of Illinois Chicago and Credit Union 1 Arena are also within 15 minutes. Illinois Medical District Station is 7 minutes by foot and Polk Station (Pink Line) is 10 minutes.

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Hotel Chicago West Loop, SureStay Collection by Best Western Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 476 out of 1006 reviews
Rating 8 - Good. 261 out of 1006 reviews
Rating 6 - Okay. 138 out of 1006 reviews
Rating 4 - Poor. 69 out of 1006 reviews
Rating 2 - Terrible. 62 out of 1006 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, parking was included and very convenient
Stayed 2 nights in Jul 2025

10/10 Excellent

Gabriele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a great boutique hotel, very clean, staff us amazing
Stayed 2 nights in Jul 2025

8/10 Good

Amethyst

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and comfortable. The staff was nice too.
Stayed 2 nights in Aug 2025

10/10 Excellent

Zach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are charming. Great for one or two people with a lot of storage you don't see in most hotels. The 24-hour coffee machine was also a boon!
Stayed 2 nights in Jul 2025

8/10 Good

Gabrielle

Liked: Cleanliness, staff & service
Hotel needed some updating and rooms were small for the price but the staff was accommodating, answered my questions were consistent throughout my trip.
Stayed 2 nights in Jul 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Short walk to United center
Stayed 2 nights in Aug 2025

6/10 Okay

William

Disliked: Amenities
Nice staff, great location and good parking but no amenities.
Stayed 1 night in Aug 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, accessible to other places, friendly staff
Stayed 4 nights in Jun 2025

10/10 Excellent

Jared

Liked: Cleanliness, amenities, property conditions & facilities
I was pleasantly surprised by this hotel.
Stayed 1 night in Jun 2025

8/10 Good

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay!
Stayed 1 night in May 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Jul 2025

6/10 Okay

Steve

Liked: Cleanliness
Staff was courteous but they charged two days parking for a one night stay. Next time I'll use public parking.
Stayed 1 night in Jul 2025

8/10 Good

Amber

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Rooms are very small but have everything you could need, fridge, microwave, spacious shower. The room wasn’t particularly clean (floors, baseboards, surfaces) but the value for the money is good.
Stayed 1 night in Jul 2025

8/10 Good

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Chicago West Loop was super convenient since it is walking distance to the United Center. The hotel was clean and the staff were extremely pleasant, helpful and knowledgeable. The parking lot is kind of small but the parking garage next door is available so not a terrible option at only 12$ more than the 25$ for the hotel lot. All in All an excellent stay and I hope to recreate again for any future events at the United Center.
Stayed 4 nights in Jul 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 1 night in Aug 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
If you know, you know
Stayed 3 nights in Jul 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, friendly service
Stayed 1 night in May 2025

10/10 Excellent

Tkyzha

Liked: Amenities, property conditions & facilities
Loved all the mirrors in the hallway of each floor !
Stayed 3 nights in Jun 2025

6/10 Okay

Brianna

Liked: Cleanliness, staff & service
The employees were nice but I would not recommend staying at this hotel. They should renovate the entire space and add fresheners to the building. There's potential at this hotel, but I guess for the price it works out well for others.
Stayed 4 nights in Jul 2025

10/10 Excellent

Heather

Liked: Cleanliness, amenities, property conditions & facilities
This was a very comfortable stay. It was very quiet, clean and the staff were very friendly. It felt very safe here as well with the security features.
Stayed 2 nights in May 2025

6/10 Okay

Kevin

Liked: Cleanliness
small rooms. Staff was unavailable when I got there and you can't get in without a keycard making it difficult to check in. Otherwise, staff was fine. Wifi was terrible.
Stayed 3 nights in Jul 2025

6/10 Okay

JT

Disliked: Cleanliness
Truly just the definition of okay. The staff was friendly, but the facilities are just poor, dirty, and old. There were bugs in my room, trash in the shower train, and the baseboards were covered in dirt. So, I would only stay here if you need a cheap accomodation!
Stayed 2 nights in Jul 2025

6/10 Okay

Emmanuel

Liked: Cleanliness, staff & service
Room was nice. Everything was clean, and the bed was comfortable. Staff were responsive but not super informative - initial Wi-Fi password they gave was wrong. Breakfast was very limited. Parking wasn’t free and quite expensive - paid $37 to park in the garage next to hotel.
Stayed 1 night in Jul 2025

6/10 Okay

Darilyn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not provide much for comfort.
Stayed 2 nights in Aug 2025

4/10 Poor

Teri

Liked: Cleanliness, staff & service
The internet did not work the Wi-Fi password never did work the floors inside the room were extremely slippery the bed linens were damp almost to the point where they were wet and uncomfortable would not recommend
Stayed 1 night in Aug 2025