Forfaits vacances – Chelem

We were 4 peoples but they offert only two small water bottles. The desk at the room was in bad shape. Only towel were at the bathroom. The wifi was so unstable and slow!.The AC was really noisy, it was hard to sleep because this situation. The hotel is beautiful at outside but that it s all i will not return there.

The condo was across the street from the beach. The beach was not as depicted in the pictures. No private beach access. We had to go up several blocks to the boardwalk for public beach access. Instructions on how to access the WiFi and TV could have been communicated better. TV was reported not working but was not corrected during our 7 day stay. The electricity went off for 1 morning and management did respond quickly but was instructed to only use one burner on the stove. Washer was very loud and no dryer. The sewer did smell from the bathroom sink, no toilet seat on second bathroom. Only a pair of towels for each bathroom. Too much light coming through the blinds at night. The master AC would freeze up at night. Not enough hot water. Good for one hot shower. I was disappointed with the condo.

La peor experiencia posible. Por error reservè en fechas equivocadas, entiendo perfectamente tengan politica de no reembolso, sin embargo solicitè a soporte pudieran ayudarme a gestionar la posibilidad de que hicieran una excepcion, o en todo caso un cambio en las fechas... Solo sabian decirle a soporte que "Estoy llegando a la oficina, en un momento respondo el correo". Y asi durante semanas, ya con la fecha encima ahora si me respondieron que no se podian cambiar las fechas de la reserva porque estaba proximo a suceder jaja. Para esto tardaban evidentemente en responder y la comunicacion era pesima. Decidi de ultimo momento ir al segundo dia, de los tres que tenia reservado y dije bueno los contactarè para hacer uso de algo que ya esta pagado y que no me pudieron cambiar... y la sorpresa fue que como no les respondi en un lapso de 24 hrs, pues ya habia sido dada mi estancia al parecer a alguien mas, osea que jamas pude hacer check in, en resumen.... Ni pudieron reembolsar (totalmente entendible) Ni pudieron comunicarse efectivamente y gestionar un cambio de fechas Y cuando decido viajar para gozar aunque sea 2 dias de los 3 que tenia disponibles, resulta que ya no era mia la reserva, basicamente la dieron por perdida y asignaron a alguien mas en el sitio.