Westend Vacation Packages

The front desk staff was polite and friendly when checking in and helped sort out my room situation. Housekeeping staff were rude when asked for towels because there were no towels in the room (they were down to one washer & one dryer) and when front desk arrived with the requested towels, only 1 bath towel was provided with two adults in the room (it appeared that she didn’t believe me when I said there were no bath towels and told her she could look herself). The other requested towels arrived shortly after. Floors were dirty and not vacuumed. No coffee or tea in the breakfast room ( I was told by the morning front desk staff member “that’s why there are coffee pots in the rooms”). Unfortunately, due to the way the rooms were not cleaned properly and dealing with some unfriendly & rude staff, we will NOT be staying at this hotel again.

It was a quiet and cozy stay with a great location with plenty of shops and restaurants nearby within walking distance. Miles and John we're very helpful with the sign-in process. Will definitely stay again when we're back to Edmonton

Very nice hotel. Close to train line. Amazing staff!

My wife got insect bites from the bed. I also trying to turn on the A/C but filter fell down with lots of dust

It was excellenteh