Chalets in Town of Chautauqua

"We booked here for the weekend to attend a cheer competition with some other cheer families. Several families had extremely dirty rooms….one even requested a refund and went somewhere else. Our room was luckily clean which was the only decent part of our stay. I purposely chose this place because of the sauna and was looking forward to it all week. Upon arrival, I was told the sauna was broken and they had no clue when it would be fixed. I had booked a suite and it was right across the elevator. The walls are so thin they might as well be plastic. I heard people coming and going 24/7. The people in the room next to me sounded like a bunch of elephants doing aerobics. Kids yelling and screaming up and down the halls when it’s supposed to be “quiet time”. It’s not enforced at all. I got maybe 3 hours of sleep the whole weekend. Ice machine on our floor was also broken. When I went to check out I wasn’t even asked how my stay was. The girl at the front desk just said I was all set and walked away. Extremely disappointed."

"Room was clean, staff friendly and helpful, breakfast buffet excellent. "

"The Breakfast was very good and the Attendant was a very friendly and happy woman who always helped start the day off in a good way. The Curtains need to be replaced and the mini fridge in the room was removed and the ice maker was broken. The Bar closed early, wish it was open at least 1 hour longer. The Bed was very comfortable and pillows were very comfortable. Towels very soft and smelled good. Was disappointed the local Hockey Broadcast was not on the tv. Rooms need a little general maintenance like fixing the peeling wall paper. Maybe a USB outlet or 2 would be nice. "

"The room was clean, staff was friendly and helpful and plenty of amenities for my kids and I to enjoy, particularly the swimming pool, hot tub, and indoor gym."

"Very nice "

"thay forgot to replace washcloth"

"Well stocked kitchen. Gorgeous view."

"It was great 😊 "

"The bed was too soft and too low to the ground."