Studio, Bay View

Reviews of Hyatt Regency San Francisco

4 out of 5
Hyatt Regency San Francisco
5 Embarcadero Center, San Francisco, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1260 out of 1851 reviews" "
Rating 8 - Good. 337 out of 1851 reviews" "
Rating 6 - Okay. 127 out of 1851 reviews" "
Rating 4 - Poor. 62 out of 1851 reviews" "
Rating 2 - Terrible. 65 out of 1851 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome room! Very clean and comfortable. The bathroom is very spacious and had a large walk in shower. Has mini fridge, but no microwave. Bed and bedding very comfortable. Daily housekeeping. Loved the view of the bay, it wasn't a full on view though. Great location, few city blocks from pier 1 area. You could walk it if spry, otherwise an Uber will get you to the pier 39 area for about 12-15 dollars. Safe area. We did not feel unsafe at all or nervous. And the trolley is right outside!!! Recommend Ziggy's Burgers for awesome burgers and they are across the street from the hotel. However, check in was hard to find, not well marked. The walk to the room was so long! The floors are really super long, so those with a walking disability make sure they give you a room closer to the elevator. You cannot get a luggage cart, you have to have luggage service. So frustrating not to have a cart available. We had to schlep all our things down the LONG hall. DO NOT get the breakfast buffet! It was awful and was 36.00 a person. Very shameful for a Hyatt to put out this poor quality of food. I am still upset about that. I've had really good free Breakfast at numerous hotels, this was worse than a bad free breakfast. No pool or hot tub Overall, I recommend this hotel as the room itself was very nice!
Stayed 3 nights in Apr 2024
Response from Hyatt Regency San Francisco on Apr 24, 2024
Dear Renee, Thank you for choosing Hyatt Regency San Francisco and for your nice rating. We are pleased to read that you loved our location was convenient for your needs combined with the spacious and relaxing accommodations with amazing views and thoughtful in-room amenities we provide. However, we are sorry for not meeting some of your expectations and that you did not thoroughly enjoy our breakfast. We will certainly follow up with our food and beverage team to see where we can do better. We have also taken additional note of your comments regarding the trolley as we are always looking for ways to enhance our guest satisfaction. We hope to have another opportunity to welcome you back to our hotel.-Hyatt Regency San Francisco

6/10 Okay

Umar

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I DID NOT GET THE ROOM I BOOKED. IT WAS A CLUB ROOM WHEN I HAD BOOKED A DIFFERENT ROOM. RECEPTIONIST KEPT ON TRYING TO UP SELL ME A SUITE FOR MORE MONEY....
Stayed 2 nights in Apr 2024
Response from Hyatt Regency San Francisco on Apr 24, 2024
Dear Umar, Thank you for your review. We sincerely apologize for the frustrations you encountered due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We are also sorry for the concern you had with one of our front desk associates. We will take appropriate action where necessary to serve you better in the future. We are grateful for your patience and hope you will stay with us again for a more gratifying experience. -Hyatt Regency San Francisco

8/10 Good

Sonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They have hidden fees
Stayed 1 night in Apr 2024
Response from Hyatt Regency San Francisco on Apr 23, 2024
Dear Sonia, Thank you for choosing Hyatt Regency San Francisco and for your kind rating. We are glad you enjoyed many aspects of your time and had a comfortable stay. However, we regret the disappointment you had with the extra cost associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. We understand your frustrations if these costs came as a surprise to you. We are grateful for your feedback and hope to see you again soon.-Hyatt Regency San Francisco

2/10 Terrible

Zakaria

Travelled with family
Disliked: Cleanliness
Room service did not come. I also called for room service to come and clean the room. I stayed there for two nights. I waited one hour for the belt to come help me with my luggage nobody came so I have to take my own luggage down. Valet is just insane will not be coming back
Stayed 2 nights in Apr 2024
Response from Hyatt Regency San Francisco on Apr 23, 2024
Dear Zakaria, Thank you for choosing our hotel for your accommodation needs. We sincerely apologize for not meeting your expectations and for the inconvenience caused due to the oversight in responding to your request. We are reviewing these concerns with our associates to make sure we are promptly and appropriately replying to every guest. We have also taken additional note of your comments regarding the valet as we are always looking for ways to enhance our guest satisfaction. We are grateful for your patience and hope you will change your mind and give us another opportunity so we can provide you with a much-improved visit.-Hyatt Regency San Francisco

10/10 Excellent

Shaikh, Milpitas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location with great amenities. Walking distance from lot of transportation options and the famous Wharf.
Stayed 2 nights in Apr 2024
Response from Hyatt Regency San Francisco on Apr 23, 2024
Dear Shaikh, Thank you for the outstanding review. We are glad to know that you loved our location was convenient to everything you wanted to do on this visit and the amenities. Thank you once more for choosing Hyatt Regency San Francisco, and we look forward to your next stay.-Hyatt Regency San Francisco

8/10 Good

Bobette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hyatt Regency San Francisco on Apr 23, 2024
Dear Bobette, Thank you for the wonderful rating for Hyatt Regency San Francisco! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.-Hyatt Regency San Francisco

10/10 Excellent

Luay

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice staff and easy check in
Stayed 1 night in Apr 2024
Response from Management on Apr 21, 2024
Dear Luay, Thank you for the excellent rating! It is fantastic to hear you enjoyed everything about your stay at Hyatt Regency San Francisco. We are delighted we could accommodate you during your time in our area and that we left you with such a wonderful impression. Your praise for our check-in service is much appreciated! Thank you for taking the time to share. We look forward to hosting you again soon.-Hyatt Regency San Francisco

10/10 Excellent

Arthi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a great location, easy to access many parts of the city via public transit. Excellent place to stay for a week long visit!
Stayed 7 nights in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Arthi, Thank you for choosing us and for the outstanding review. We are glad our location added to the enjoyment of your visit. We hope to welcome you to the Hyatt Regency San Francisco again soon!-Hyatt Regency San Francisco

4/10 Poor

Beaumont, Haleiwa

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from GENERAL MANAGER on Apr 18, 2024
Dear Beaumont, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.-Hyatt Regency San Francisco

10/10 Excellent

Ivy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy access to public transit.
Stayed 2 nights in Apr 2024
Response from Management on Apr 16, 2024
Dear Ivy, Thank you for choosing us and for the outstanding review. We are glad our location added to the enjoyment of your visit. We hope to welcome you to the Hyatt Regency San Francisco again soon!-Hyatt Regency San Francisco

8/10 Good

Bryan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on Apr 17, 2024
Dear Bryan, We are glad you enjoyed your time at Hyatt Regency San Francisco. Thank you for your nice rating, and we look forward to your next visit.-Hyatt Regency San Francisco

2/10 Terrible

Ying

Travelled with family
Disliked: Cleanliness, amenities
We asked for a quiet room, turned out whole night, there is some loud humming sound comes into window from outside, we can not sleep. Inside room, there is some weird electric noises as well. This totally didn't match our expectation. The valet parking is oddly expensive, higher than Rize, and The Palace hotel. This is seriously not the comparable hotels. Lobby was ok, room ok.
Stayed 1 night in Apr 2024
Response from Management on Apr 16, 2024
Dear Ying, Thank you for being our guest and for the feedback. Please accept our sincere apologies for the noise issues during your stay. We are devoted to giving each guest a brilliant travel experience; therefore, we are disappointed if we did not meet these expectations. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We also regret the disappointment with the parking fee. We hope you will revisit us as we would welcome another opportunity to make your next stay exceptional.-Hyatt Regency San Francisco

10/10 Excellent

Nargi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Apr 2024
Response from Management on Apr 14, 2024
Dear Nargi, It was a pleasure reading your review of Hyatt Regency San Francisco. We have an exceptional team whose top priority is ensuring every guest is comfortable and has a fulfilling stay, so we look forward to sharing your compliments with them! We look forward to your next return.-Hyatt Regency San Francisco

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Apr 2024
Response from Management on Apr 14, 2024
Dear Jeff, Thank you for the great review for choosing us during your visit to San Francisco. It is always exciting to know that we exceeded our guest's expectations. It was a pleasure hosting you at Hyatt Regency San Francisco, and we hope to see you again soon. -Hyatt Regency San Francisco

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a wonderful location. Breathtaking atrium, the largest in the country. Would book again whenever we’re in the Bay again.
Stayed 1 night in Apr 2024
Response from GENERAL MANAGER on Apr 10, 2024
Dear Kevin, Thank you for the great review of Hyatt Regency San Francisco. We appreciate the kind comments about our atrium and ideal location. We value hearing from our guests and love knowing how much you enjoyed our property. We are excited to welcome you again soon.-Hyatt Regency San Francisco

10/10 Excellent

Luis, Bloomington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Director of Operations on Apr 8, 2024
Dear Luis, Thank you for the great review for choosing us during your visit to San Francisco. It is always exciting to know that we exceeded our guest's expectations. It was a pleasure hosting you at Hyatt Regency San Francisco, and we hope to see you again soon. -Hyatt Regency San Francisco

10/10 Excellent

Seema

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely experience, a very helpful staff.
Stayed 3 nights in Mar 2024
Response from Managing Director on Apr 7, 2024
Dear Seema, Thank you for the great review for choosing us during your visit to San Francisco. It is always exciting to know that we exceeded our guest's expectations; we love knowing how much you enjoyed our service. It was a pleasure hosting you at Hyatt Regency San Francisco, and we hope to see you again soon. -Hyatt Regency San Francisco

10/10 Excellent

Alexandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, spacious room, friendly staff, awesome valet and luggage service, easy check in.
Stayed 2 nights in Mar 2024
Response from Managing Director on Apr 7, 2024
Dear Alexandra, Thank you for being our guest and for taking the time to review your experience at Hyatt Regency San Francisco. It's nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!-Hyatt Regency San Francisco

10/10 Excellent

Akiyo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Managing Director on Apr 7, 2024
Dear Akiyo, We are delighted you had an outstanding stay at Hyatt Regency San Francisco and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.-Hyatt Regency San Francisco

2/10 Terrible

Jorgelina

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got in pretty late; the staff was rude, and the parking attendant was inches away from my face threatening me with violence having their finger in my face. Im never ever ever staying here again
Stayed 1 night in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Jorgelina, Thank you for taking the time to share your experience and concerns about your recent stay. Providing the highest level of hospitality is our number one priority; therefore, we sincerely apologize for not meeting your expectations in all areas. Our leadership team has ensured this has been addressed to prevent similar issues from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area so we may ensure your next stay is the outstanding one you deserve.-Hyatt Regency San Francisco

10/10 Excellent

Georgi

Stayed 2 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Georgi, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Hyatt Regency San Francisco, and we look forward to welcoming you again soon.-Hyatt Regency San Francisco

10/10 Excellent

Mario

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Mario, Thank you for your fantastic rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Hyatt Regency San Francisco.-Hyatt Regency San Francisco

10/10 Excellent

Stuart, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Great view of the Bay.
Stayed 2 nights in Mar 2024
Response from -Hyatt Regency San Francisco on Apr 2, 2024
Dear Stuart, Thank you for sharing about your stay at Hyatt Regency San Francisco. We appreciate the flattering remarks and are glad you enjoyed everything about your visit. We love providing a seamless travel experience with our well-kept property and breathtaking views of the city or San Francisco Bay. Thank you again for choosing us, and we look forward to your return!-Hyatt Regency San Francisco

8/10 Good

Hua

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from -Hyatt Regency San Francisco on Apr 2, 2024
Dear Hua, Thank you for the kind rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hyatt Regency San Francisco; we look forward to seeing you again soon. -Hyatt Regency San Francisco

10/10 Excellent

Wei

Stayed 3 nights in Mar 2024
Response from General Manager on Apr 21, 2024
Dear Wei, Thank you for your fabulous rating and letting us know your stay at Hyatt Regency San Francisco was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.-Hyatt Regency San Francisco

10/10 Excellent

Oksana

Liked: Cleanliness, staff & service, property conditions & facilities
Cleaning person left used washcloth on the shower rack. Other then that place is very beautiful and convenient.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Oksana, Thank you for sharing that your stay at Hyatt Regency San Francisco was perfect for your trip. We are pleased our location and amenities helped make your stay comfortable and productive. However, we sincerely apologize for not meeting your expectations, especially with regard to the lack of housekeeping service. We have discussed your feedback appropriately to ensure a better guest experience going forwardThank you again for the fantastic feedback, and we hope to see you soon.-Hyatt Regency San Francisco

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Super close to BART. Walking distance to Embarcadero. An Oasis.
Stayed 1 night in Mar 2024
Response from Managing Director on Mar 31, 2024
Dear Ivan. Thank you for the great review for choosing us during your visit to San Francisco. It is always exciting to know that we exceeded our guest's expectations; we love knowing how much you enjoyed our location. It was a pleasure hosting you at Hyatt Regency San Francisco, and we hope to see you again soon. -Hyatt Regency San Francisco

10/10 Excellent

Laura

Stayed 1 night in Mar 2024
Response from Management on Apr 21, 2024
Dear Laura, Thank you for letting us know your visit to Hyatt Regency San Francisco was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.-Hyatt Regency San Francisco

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel within walking of embarcadero piers
Stayed 1 night in Mar 2024
Response from Managing Director on Mar 31, 2024
Dear John, Thank you for the great review of Hyatt Regency San Francisco. We appreciate the kind comments about our hotel design and that our location was perfect for your needs. We value hearing from our guests and love knowing how much you enjoyed our property. We hope to welcome you again soon.-Hyatt Regency San Francisco

10/10 Excellent

Donald, Park Ridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
walkable
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 31, 2024
Dear Donald, Thank you for choosing us and for the outstanding review. We are glad our location added to the enjoyment of your visit. We hope to welcome you to the Hyatt Regency San Francisco again soon!-Hyatt Regency San Francisco

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. My daughter wanted to come here for her birthday. The views are great, and it’s nice to have the cool shops at the Ferry Building so close. We enjoyed our dinner at The Eclipse in the atrium.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Victoria, It was a pleasure reading your review of Hyatt Regency San Francisco. We're delighted to hear that you and your daughter enjoyed celebrating her birthday with us and that you appreciated the beautiful views and convenient location. We're also glad to hear that you had a great dining experience at Eclipse Kitchen & Bar, our on-site restaurant. It was a pleasure hosting your visit, and we look forward to your next return.-Hyatt Regency San Francisco

8/10 Good

Jesus

Stayed 1 night in Mar 2024
Response from General Manager on Apr 19, 2024
Dear Jesus, We are glad you enjoyed your time at Hyatt Regency San Francisco. Thank you for your nice rating, and we look forward to your next visit.-Hyatt Regency San Francisco

10/10 Excellent

Davinder

Stayed 1 night in Mar 2024
Response from General Manager on Apr 19, 2024
Dear Davinder, Thank you for being our guest at Hyatt Regency San Francisco. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.-Hyatt Regency San Francisco

10/10 Excellent

margarita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel
Stayed 1 night in Mar 2024
Response from General Manager on Mar 30, 2024
Dear Margarita, Thank you for the great review for choosing us during your visit to San Francisco. It is always exciting to know that we exceeded our guest's expectations. It was a pleasure hosting you at Hyatt Regency San Francisco, and we hope to see you again soon. -Hyatt Regency San Francisco

10/10 Excellent

Gladys

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was good from the room all the way to where the hotel location.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Gladys, Thank you for sharing about your stay at Hyatt Regency San Francisco. We appreciate the flattering remarks and are glad you enjoyed everything about your visit. We love providing a seamless travel experience with our outstanding location, service, and amenities. Thank you for choosing us, and we look forward to your return!-Hyatt Regency San Francisco

10/10 Excellent

Nestor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this Hotel. It is clean, walking distance to restaurants, coffee shops, malls, etc. 🤗We are definitely coming back soon.
Stayed 3 nights in Mar 2024
Response from -Hyatt Regency San Francisco on Mar 27, 2024
Dear Nestor, Thank you for choosing Hyatt Regency San Francisco and for your nice review. We are glad you liked our well-maintained hotel and that our location near restaurants, coffee shops, shopping, added to the enjoyment of your visit. It is always a joy to see our guests are excited about returning; we look forward to it!-Hyatt Regency San Francisco

10/10 Excellent

Demin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Managing Director on Mar 28, 2024
Dear Demin, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Hyatt Regency San Francisco.-Hyatt Regency San Francisco

10/10 Excellent

Reina

Liked: Cleanliness, staff & service, property conditions & facilities
Well Maintained and spacious
Stayed 1 night in Mar 2024
Response from -Hyatt Regency San Francisco on Mar 27, 2024
Dear Reina, Thank you for choosing Hyatt Regency San Francisco and sharing your experience. We are thrilled to know we exceeded your expectations and that you liked our spacious and well-kept hotel. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. -Hyatt Regency San Francisco

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel experience was beautiful a stay for our anniversary
Stayed 1 night in Mar 2024
Response from Hyatt Regency San Francisco on Mar 26, 2024
Dear Martin, Happy Anniversary! Thank you for the excellent review of your stay at Hyatt Regency San Francisco. It was a pleasure to be a part of your special occasion and that you had a fantastic stay. It was a pleasure accommodating you, and we look forward to your next visit to the area.-Hyatt Regency San Francisco

10/10 Excellent

Judith, San francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from -Hyatt Regency San Francisco on Mar 27, 2024
Dear Judith, Thank you for rating your stay at Hyatt Regency San Francisco. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.-Hyatt Regency San Francisco

8/10 Good

Donald

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Hyatt Regency San Francisco on Mar 26, 2024
Dear Donald, Thank you for your kind rating. We are so glad you enjoyed your stay with us at Hyatt Regency San Francisco. We look forward to seeing you again for another great experience. -Hyatt Regency San Francisco

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hyatt Regency San Francisco on Mar 26, 2024
Dear Troy, Thank you for the great rating! We are glad you enjoyed your time here at Hyatt Regency San Francisco. We look forward to making many more great memories with you anytime your travels bring you to the area.-Hyatt Regency San Francisco

10/10 Excellent

Monceis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🔥🔥🔥
Stayed 1 night in Mar 2024
Response from Hyatt Regency San Francisco on Mar 26, 2024
Dear Monceis, Your generous rating made our day! We are dedicated to providing every guest with a great experience at Hyatt Regency San Francisco, and we appreciate you taking the time to leave your feedback. We hope to see you soon. -Hyatt Regency San Francisco

10/10 Excellent

Yuet

Stayed 1 night in Mar 2024
Response from Management on Apr 14, 2024
Dear Yuet, Thank you for your fantastic rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Hyatt Regency San Francisco.-Hyatt Regency San Francisco

10/10 Excellent

??

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel that I recommend to every one who love to have great view and enjoy beach with sunshine
Stayed 2 nights in Mar 2024
Response from Hyatt Regency San Francisco on Mar 24, 2024
Dear Guest, Thank you for choosing Hyatt Regency San Francisco and for your excellent rating. We are thrilled to read that you loved our beach location and the breathtaking views. Thank you once more for your recommendation to future travelers, and we look forward to your next return.-Hyatt Regency San Francisco

6/10 Okay

Sarah

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hyatt Regency San Francisco on Mar 24, 2024
Dear Sarah, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.-Hyatt Regency San Francisco

10/10 Excellent

Mykola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good, the only shortcoming is that the mattress was a little too soft for me, but this is probably just me.
Stayed 1 night in Mar 2024
Response from Hyatt Regency San Francisco on Mar 23, 2024
Dear Mykola, Thank you for choosing Hyatt Regency San Francisco and for your excellent rating. We are delighted to know that you enjoyed many aspects of your time and had a pleasant stay. Having said that, we have taken note of your comments regarding the mattress as we always want to hear how we can enhance our guest experience. We hope we have the chance to welcome you back in the near future!-Hyatt Regency San Francisco

10/10 Excellent

GUILLERMO

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really nice property close the pier
Stayed 1 night in Mar 2024
Response from Hyatt Regency San Francisco on Mar 22, 2024
Dear Guillermo, Thank you for choosing us and for the outstanding review. We are glad that you loved our property and our location near the pier added to the enjoyment of your visit. We hope to welcome you to the Hyatt Regency San Francisco again soon!-Hyatt Regency San Francisco

10/10 Excellent

Kim

Travelled with family
Liked: Staff & service, property conditions & facilities
This is a beautiful hotel! Love the lobby and the rooms are gorgeous. Great coffee maker by the way! The service was fantastic from the front desk to the lounge. And the food was delicious and high end. One of the best burgers in town for sure. And the fries! I would come back here for dinner alone! I am a very satisfied customer with The Hyatt Regency 💕
Stayed 1 night in Mar 2024
Response from Hyatt Regency San Francisco on Mar 22, 2024
Dear Kim, Thank you for the outstanding review of your stay at Hyatt Regency San Francisco. We are thrilled to read that you thoroughly enjoyed the lobby and our well-kept accommodations in addition to the exceptional service from our devoted associates. We appreciate you mentioning the delicious food, particularly the burger and fries we served at our on-site restaurant. We look forward to your return.-Hyatt Regency San Francisco

10/10 Excellent

Lai-Ming

.
Stayed 4 nights in Mar 2024
Response from -Hyatt Regency San Francisco on Mar 19, 2024
Dear Lai-Ming, Thank you for the high rating and for choosing us during your visit to San Francisco. It is always exciting to know that we exceeded our guest's expectations. It was a pleasure hosting you at Hyatt Regency San Francisco, and we look forward to seeing you again soon. -Hyatt Regency San Francisco