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JW Marriott San Francisco Union Square

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Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe

Overview of JW Marriott San Francisco Union Square

JW Marriott San Francisco Union Square

4.5 star property

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Map
515 Mason Street, San Francisco, CA, 94102

Explore the area

  • Popular Location555 California Street12 min walk
  • Popular LocationSan Francisco Museum of Modern Art13 min walk
  • Popular LocationMoscone Convention Center15 min walk
  • AirportSan Francisco, CA (SFO-San Francisco Intl.)19 min drive

Choose dates to view prices

About this area

San Francisco

JW Marriott San Francisco Union Square is located in Union Square, a neighborhood in San Francisco, and is in a shopping district and near the beach. Shoppers can check out Pier 39, while everyone can enjoy the natural beauty of Golden Gate Park and Alcatraz Island. Ready for a night out? Consider SF Masonic Auditorium and Great American Music Hall. Sailing and surfing/body boarding offer great chances to get out on the surrounding water, or you can seek out an adventure with horse riding nearby.
Visit our San Francisco travel guideOpens in a new window
Map

What's nearby

  • Grace Cathedral - 7 min walk
  • 555 California Street - 12 min walk
  • San Francisco Museum of Modern Art - 13 min walk
  • Moscone Convention Center - 15 min walk
  • TransAmerica Pyramid - 17 min walk

Getting around

  • San Francisco Station - 2 min drive
  • Powell St & Post St Stop - 2 min walk
  • San Francisco Intl. Airport (SFO) - 19 min drive

Restaurants

  • Katana-Ya - 2 min walk
  • The Owl Tree - 2 min walk
  • The Oak Room Restaurant - 2 min walk
  • Aliment - 2 min walk
  • L'Ottavo Ristorante - 2 min walk

About this property

JW Marriott San Francisco Union Square

4.5-star luxury hotel in the heart of Union Square
At JW Marriott San Francisco Union Square, you can look forward to a grocery/convenience store, a terrace, and a hair salon. The onsite restaurant, Level III Restaurant, features Californian cuisine. Stay connected with free WiFi in public areas, and guests can find other amenities such as dry cleaning/laundry services and a fireplace in the lobby.
Other perks at this hotel include:
  • Valet parking (surcharge), an electric car charging station, and express check-out
  • An elevator, a gift shop, and a ballroom
  • 15 meeting rooms, tour/ticket assistance, and smoke-free premises
  • Guest reviews speak well of the helpful staff and walkable location
Room features
All 344 rooms feature comforts such as premium bedding and pillow menus, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces. Guest reviews speak well of the clean, spacious rooms at the property.
More conveniences in all rooms include:
  • Hypo-allergenic bedding, pillowtop mattresses, and down comforters
  • Bathrooms with designer toiletries and showers
  • 55-inch flat-screen TVs with Netflix, streaming services, and premium channels
  • Coffee/tea makers, heating, and daily housekeeping

Languages

Chinese (Mandarin), English, Farsi, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC), Ecolab (3rd party expert - Global), and GBAC STAR Facility Accreditation (global expert)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 83.22 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Level III Restaurant
  • Level III Bar

Things to do

  • 24-hour fitness center

Family friendly

  • Grocery/convenience store
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space (4352 square feet)
  • Meeting rooms - 15

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Transfer shower
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Down comforter
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathroom (partially open)
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch Smart TV
  • Cable channels
  • Netflix
  • Premium channels
  • Streaming services

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Soundproofing
  • Turndown service

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Policies

Check-in

Check-in from 4 PM - midnight
Late check-in subject to availability
Express check-in

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay, plus a deposit of USD 75.00 per stay
Service animals are welcome, and are exempt from fees
Up to 25 lbs

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Destination fee: USD 25 per accommodation, per night. This fee does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 17.95 per day (rates may vary)
  • Valet parking fee: USD 83.22 per night (in/out privileges)
  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

JW Marriott Hotel San Francisco Union Square
JW Marriott San Francisco Union Square
Jw Marriott San Francisco Union Square Hotel San Francisco
Marriott San Francisco
Pan Pacific Hotel San Francisco
San Francisco Jw Marriott
JW Marriott San Francisco Union Square Hotel
JW Marriott San Francisco Union Square Hotel
JW Marriott San Francisco Union Square San Francisco
JW Marriott San Francisco Union Square Hotel San Francisco

Frequently asked questions

Is JW Marriott San Francisco Union Square pet-friendly?

Yes, JW Marriott San Francisco Union Square allows pets with a maximum weight of up to 25 lbs per pet. There's a deposit of USD 75.00 per stay and a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

How much does it cost to stay at JW Marriott San Francisco Union Square?

As of Aug 19, 2022, prices found for a 1-night stay for 2 adults at JW Marriott San Francisco Union Square on Sept 1, 2022 start from CA $266.84, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at JW Marriott San Francisco Union Square?

Valet parking is available for USD 83.22 per night.

What time is check-in at JW Marriott San Francisco Union Square?

Check-in is from 4 PM - midnight. Late check-in is available during limited hours.

What time is check-out at JW Marriott San Francisco Union Square?

Check-out is at 11 AM.

Where is JW Marriott San Francisco Union Square located?

Located in Union Square, this luxury hotel is within 2 mi (3 km) of Union Square, Pier 39, and Moscone Convention Center. Lombard Street and Oracle Park are also within 2 mi (3 km). Powell St & Post St Stop and Powell St & Sutter St Stop are within a 5-minute walk.

Can I cancel my reservation for free at JW Marriott San Francisco Union Square and receive a full refund?

Yes, JW Marriott San Francisco Union Square offers free cancellation on select room rates, because flexibility matters! Please refer to JW Marriott San Francisco Union Square cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 562 out of 1001 reviews
5 - Excellent 56%
Rating 4 - Good. 260 out of 1001 reviews
4 - Good 26%
Rating 3 - Okay. 97 out of 1001 reviews
3 - Okay 10%
Rating 2 - Poor. 52 out of 1001 reviews
2 - Poor 5%
Rating 1 - Terrible. 30 out of 1001 reviews
1 - Terrible 3%

4.5/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.4/5

Property conditions & facilities

4.4/5

Eco-friendliness
Write a review

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is obviously a top choice for business hotels, but we were pleased that it was friendly to families on vacation, too. The staff were very nice and responsive. The room was clean and spacious.
Stayed 3 nights in Jul 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Jul 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, luxurious bathroom, and a comfy bed.
Stayed 2 nights in Jul 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really impressed with this hotel and our room!
Stayed 2 nights in Jun 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service
it was very nice
Stayed 2 nights in Jun 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were very friendly and polite. It’s a beautiful hotel, nice bathroom and room. We were just disappointed in the city. During our 3 days, we saw homeless people everywhere, several fights, stealing in stores and there were no police anywhere to help control these situations. To top it off, we woke up during our last night to gun shots, one and then several. It’s so sad because the city is pretty and unique, but it’s not safe.
Stayed 3 nights in May 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I grew up in SF, I have not been back in 15 years and the city has gone to crap, its just sad, Union square sidewalks smell like piss, the roads have not been redone in a long time. roads that can damage your car. The homeless population is out of control.
Stayed 4 nights in May 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were modern and clean, but below JW levels I’ve seen elsewhere. Location to downtown and tour pick-up points are very convenient. Elevator access could be more secure. Entrance and lobby need updating. Satisfied but not “wowed”.
Stayed 5 nights in May 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is situated within walking distance to Union Square. The room is clean with good house keeping service. The only point disappointed me is that a package sent to me had been misplaced, though I checked with the front desk every day.
Stayed 5 nights in May 2022

3/5 Okay

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Although we checked in late, staff was less than accommodating.
Stayed 1 night in May 2022