Punta Arena Lighthouse Tours and Activities

The property was very nice. When we got to our room there was a leak from the A\C therefore there was a big puddle of water in the master bathroom. Some of the lights in our room didn’t turn on. When I wanted to blow dry my hair the outlets didn’t work. The jacuzzi would overflow and water would get all over the balcony. The rooms were great comfortable. Once the problems were resolved. Room was cleaned every day, fridge stocked. That part was great! What I didn’t like was that they sold the package as all inclusive but we couldn’t get service in the room that was an additional cost. We didn’t have a concierge to help with bookings for dinners, he didn’t tell us where restaurants were located etc. we had to ask or figure out our selves. When it came to our transportation to the airport we had to do all that our selves. The staff is friendly and ready to help. However, when it came to the some waiters we had to wait 30min for our check. They catered to the whites not us that we are Mexican. You can see that they were treated way better! For these reasons I only give 3 stars.

From the moment we arrived, the host went above and beyond to make sure we were comfortable and had everything we needed. So friendly, responsive, and truly accommodating . The property itself was breathtaking and beach club was an extra plus.

We have booked with BelAir and ended up at Krystal Grand..don't know why but I guess its okay. Either way we won't go back. Our rooms were Very,very noisy.not only because the highway was very close but because of all the noise people-staff from hotel were making while doing their chores. Food was ok. I got sick from my stomach. Lots of flies around the food area. Only once we were able to eat at the Italian restaurant and it was a joke. Missing a lot of plates from menu. Almost all of the staff was nice. The one who got our trust was this youg guy from the pool named Urias, Daniel and Cecilia from the Buffet O were really really kind too. Urias was very friendly and he even recognized us from the distance and always wave at us. I didn't like the area because there was construction on the highway. And everything was very far away. So we wont go back soon. We have stayed at better hotels.