La Ribera Vacation Packages

Krystal Grand's service was disappointing. During my stay, students from Lucerna school caused disruption, including inappropriate behavior in the pool and unprofessional attitudes from staff and students. Communication issues and neglect of guest concerns, including an assault, worsened the experience. The lobby staff's poor communication also made the final days unpleasant. Avoid this hotel. The food is repetitive, low quality, and seems aimed only at international guests. This is the first time I've found all-inclusive food in Mexico to be tasteless and lackluster. To the wonderful employees who made me feel like family, Antonio, Lili, Alexia, Vanessa, Urias, Manuel, and Victor, thank you so much for your treatment and for making me happy during my stay. Your efficiency and customer service were beyond expectations. Krystal Grand Management, I have reviewed the reviews. To be clear: your apologies won't alter the reality that your poor communication, coordination, and inefficiency have failed to resolve the issue.

This resort could be an absolute gem! The staff has my greatest appreciation for their tireless efforts. They work really hard and I’m sure they’re underpaid. The ocean views is simply outstanding. Keep in mind this is a no swim beach, otherwise enjoy the sights and sounds of the beautiful ocean. The buffet food was okay. Don’t come expecting a dazzling buffet, it’s accommodating! The other restaurants offer a bit better variety. The pools were crystal clear, however the outside showers, there are 4 of them and only 1 functioned. Activities honestly they are lacking. A lot of that may have been a language barrier but a professional planner is very much needed to get the people active and involved. There can be no bad day in this area whatsoever! My oh no moment can when our phone in the room didn’t work. So scheduling anything from the comfort of the room was out. Room service out, spa schedule out, any amenity that I paid for out. Next the valances in the ad photos were not in our room. The rods were but no valances. The furniture was outdated and the materials were grossly fades. Our dining table legs were fractured to the point we were afraid to use it. Who do you call, we couldn’t! Why did we stay, it was booked months in advance and paid for. The resort offers some value, just don’t buy into the ad photos, they’re extremely enhanced.

You get a beautiful view from almost all locations. The staff were super friendly and accommodating. I didn't eat at all of the restaurants but the pizza at Il Forno was good. As were the drinks! I would have liked to see a few Mexican options on the menu, but, I could have ventured around the property to a different restaurant if it was really an issue. It was low season, but they seemed fully staffed and everything was open. The only comment I have is that I waited over an hour for help with my luggage on check out, despite making several calls. I had given myself plenty of time for the airport, but that could have been an issue for someone on a tighter schedule.

This resort is amazing that celebrates the beauty of Mexico. The hospitality is 5 stars and an amazing ocean views from every restaurant. I