Grand Matlali Hills Resort & Spa Natural Experiences - All Inclusive

Photo gallery for Grand Matlali Hills Resort & Spa Natural Experiences - All Inclusive

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Beach nearby, free beach shuttle, sun loungers, beach umbrellas
Beach nearby, free beach shuttle, sun loungers, beach umbrellas
Beach nearby, free beach shuttle, sun loungers, beach umbrellas
Outdoor pool, open 8:00 AM to 9:00 AM, free cabanas, pool umbrellas

Overview of Grand Matlali Hills Resort & Spa Natural Experiences - All Inclusive

Grand Matlali Hills Resort & Spa Natural Experiences - All Inclusive

4.5 star property

3.5/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Map
Carretera Punta Mita km 0.2, La Cruz de Huanacaxtle, NAY, 63734

Explore the area

  • Popular LocationPlaya Bucerias4 min drive
  • Popular LocationFlamingos Golf Club8 min drive
  • Popular LocationDestiladeras Beach16 min drive
  • AirportPuerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)32 min drive

Choose dates to view prices

About this area

La Cruz de Huanacaxtle

Located in La Cruz de Huanacaxtle, Grand Matlali Hills Resort & Spa Natural Experiences - All Inclusive is in the mountains and near the beach. Shoppers can check out San Pancho Nayarit Market, while everyone can enjoy the natural beauty of Playa Bucerias and Nuevo Vallarta Beach. Splash Water Park Vallarta and Rancho Mi Chaparrita are also worth visiting. Discover the area's water adventures with scuba diving and water skiing nearby, or enjoy the great outdoors with rock climbing and ziplining. Guests appreciate the property's location for the nightlife.

What's nearby

  • Playa Bucerias - 4 min drive
  • Flamingos Golf Club - 8 min drive
  • Plaza Lago Real Shopping Center - 12 min drive
  • Destiladeras Beach - 16 min drive
  • Paradise Plaza Shopping Center - 28 min drive

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 32 min drive

About this property

Grand Matlali Hills Resort & Spa Natural Experiences - All Inclusive

4.5-star property near the beach
Guests of this beach property will appreciate convenient onsite amenities such as a spa tub and a fitness center.
Grand Matlali Hills Resort & Spa Natural Experiences - All Inclusive offers 90 air-conditioned accommodations with minibars and safes. Beds feature down comforters. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals and snacks included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 1-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Free beach shuttle

Food and drink

  • 1 restaurant
  • 1 beach bar, 1 poolside bar and 1 bar

Restaurants on site

  • Restaruant Rodizzio
  • Restaurant Raixes
  • Beach Club Eva Mandarina

Things to do

  • Children's pool
  • Fitness center
  • Outdoor pool
  • Spa tub

Family friendly

  • Children's pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Picnic area
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Iron/ironing board
  • Phone
  • Safe

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Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Pool access available from 8:00 AM to 9:00 AM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Free in-room WiFi has a 1-device limit; WiFi in public areas is also free and has a 1-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Grand Matlali Hills Spa
Grand Matlali Hills Spa All Inclusive
Grand Matlali Hills Resort Spa Natural Experiences
Grand Matlali Hills Resort Spa Natural Experiences All Inclusive

Frequently asked questions

Overall score and ratings

3.5

Good

Rating 5 - Excellent. 90 out of 328 reviews
5 - Excellent 27%
Rating 4 - Good. 96 out of 328 reviews
4 - Good 29%
Rating 3 - Okay. 61 out of 328 reviews
3 - Okay 19%
Rating 2 - Poor. 44 out of 328 reviews
2 - Poor 13%
Rating 1 - Terrible. 37 out of 328 reviews
1 - Terrible 11%

4.0/5

Cleanliness

3.7/5

Staff & service

3.0/5

Amenities

3.7/5

Property conditions & facilities

3.7/5

Eco-friendliness

4/5 Good

Travelled with family
Liked: Cleanliness
We liked some of the staff. Nestor, Jaime, Ivan, Karem, Omar and All the staff at Delta. The language barrier at the front desk check in was not good for us. They overcharged us in our exchange rate and the medical. I have to own some of that for not pushing back on it though. All in all a nice peaceful hotel that isn’t at the resort level when we stayed. The room was great but in need of some maintenance.
Stayed 7 nights in May 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely LOVED my room! It was a huge two bedroom with a pool on the balcony. The food was great, although due to occupancy only certain restaurants were open while we stayed. The property was beautiful, I felt very safe and I really would love to go back!
Stayed 4 nights in May 2022

3/5 Okay

Travelled with family, Travelled with partner
Liked: Property conditions & facilities
Stayed in a beautiful all inclusive villa that did not offer room service or alcohol in the room. Kitchen was dirty. 1 fork and no paper towels. The staff at check in were not friendly or helpful. Not what I’m use to while on vacation, it was almost an inconvenience to ask them for assistance. The food was ok, and only one restaurant was open and available for dinner. The bar closest to our villa was closed. The walk to the open bar was a little far. Maybe golf carts for villas might be nice.
Stayed 3 nights in May 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time at Matlali and it definitely will not be our last! From the amazing staff, fantastic service, and beautiful hotel, we were very happy to return. Thank you Naomi for your attention to detail that made our stay very memorable. You truly love your job and it shows in the service you presented to us. Muchas Gracias and we see you again soon.
Stayed 7 nights in Mar 2022

2/5 Poor

Travelled with family
Ya no es lo que era hace 5 años, muy decepcionante el servicio, el staff, la comida. Algunos meseros hacen posible que todo sea ameno pero no.
Stayed 3 nights in Apr 2022