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Outrigger Laguna Phuket Beach Resort - Choeng Thale Hotels
Rating: 5.0 Stars

Outrigger Laguna Phuket Beach Resort

Laguna Village, 323 Moo 2, Choeng Thale - Map
"Comfort in a tropical paradise"
The best thing about the hotel is the super friendly staff. Every member of staff smiles and greets when they see you, making you feel very welcome. That said, most things at the hotel were excellent. An early check in was provided at no additional cost, which was very welcome after a long international flight. The room was spacious and comfortable, with great views of the beach and pool area. The only detracting points of the room were the small size of the balcony, the fact that the WC hadn't been properly cleaned in slightly hard to reach areas, and the build up of grime on the outside of the windows that obscured enjoyment of the view. Otherwise, the room was excellent. Housekeeping was fantastic, checking the room several times a day and replenishing supplies. They did a great job. The beach immediately to the rear of the hotel is fantastic, with soft golden sand and no washed up debris. Loungers are not permitted on the sand and although the hotel has loungers on the grass area in its grounds right next to the beach, these are insufficient in number and quickly 'reserved' by people from as early as 7am! The hotel needs to do more to implement its stated policy of removing towels from unused loungers after 30 minutes to ensure that selfish people do not hog them. The pools are excellent, there being 3 of them adjacent to the beach.... whoops, it seems Expedia has a restricted word limit preventing me from completing this review, which is a pity. Great hotel.
A Traveller
This Laguna resort is on the beach, 1.5 mi (2.5 km) from Laguna Phuket Golf Club, and within 6 mi (10 km) of Surin Beach and …More
Outrigger Laguna Phuket Resort & Villas - Choeng Thale Hotels
Rating: 4.5 Stars

Outrigger Laguna Phuket Resort & Villas

Laguna Village, 142/3 Moo 6, Choeng Thale - Map
"Overall, seems to be very nice place but.."
The problem I had/have is how the place is advertised on both Expedia and its own official site. Take extra special care when booking your room. Unlike every other holiday I've booked where rooms are styled in very much the same way, each room can be totally different. Before I go in to a sob story I have my hands up, this was my mistake which is why I paid the two night penalty having stayed at the resort for just under an hour. At first, and second, glance I made the fatal error of assuming a two bedroom, two story residence was the wonderful picture they have plastered everywhere. The classic Thai style duplex pool villa. As it turned out when we got there, they put us in an apartment block resembling that of a typical City break rather than a paradise island. There is not one external photo of this building on either site. The General Manager understood our concerns and kindly offered to move us to what we did see in the picture but due to the Chinese New Year it was very busy and it was their last room which smelt of heavy smoke. Indeed, this is not the hotel's fault and both rooms were very well equipped. My only gripe was that if we took that room, the people who had originally booked it would have been put in our previously allocated room. Just made me wonder if that was what happened to us. Its that kind of shady dealing that drove me away from the Financial Sector. Completely legal but borderline immoral, and designed for profit from honest hard working fol
Traveller from London
Located near the airport, this family-friendly resort is within 6 mi (10 km) of Layan Beach, Nai Thon Beach, and Ton Sai …More

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