Standard Room, 1 King Bed, Non Smoking, Kitchenette (Shower Only) | Private kitchenette
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Reviews of Best Western Plus Orangeville Inn & Suites

2.5 out of 5
Best Western Plus Orangeville Inn & Suites
7 Buena Vista Drive, Orangeville, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 352 out of 658 reviews" "
Rating 8 - Good. 216 out of 658 reviews" "
Rating 6 - Okay. 44 out of 658 reviews" "
Rating 4 - Poor. 25 out of 658 reviews" "
Rating 2 - Terrible. 21 out of 658 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service
My family lives in Orangeville. I stay at this hotel every time I visit. We usually get a good, quiet room with a nice view. This particular trip our room is noisy (right next to the elevator and ice machine) and our view is a view of the roof. The towels look used and refolded. We are extremely disappointed.
Stayed 1 night in May 2024

8/10 Good

Yvette

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Orangeville is a delightful place to visit. Loved all the great cafes and restaurants. The breakfast at the hotel is a bit lacking.
Stayed 4 nights in Apr 2024
Response from Guest Services on May 11, 2024
Dear Yvette,We are happy to hear you enjoyed your time in Orangeville. Our breakfast buffet truly is one of a kind, we are sorry you did not find it to be of good value.We hope to see you back again so we can provide you with a better breakfast experience.

8/10 Good

Tyson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the walkability of this location!!! The room servuce was fine nothing extraordinary. The only negative was the breakfast potatoes...they tasted like they had been reheated over and over. Everything else tasted good.
Stayed 6 nights in Apr 2024

2/10 Terrible

Brad

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 26, 2024
Dear Brad,We are sorry to hear your experience with us was not satisfactory. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Denise

Travelled with partner
Liked: Amenities, property conditions & facilities
Would definitely recommend to stay
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 26, 2024
Dear Denise,Thank you for your 5 star review. We hope to see you again soon.

6/10 Okay

Jim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 26, 2024
Dear Jim,We are happy to hear our location was suitable to your needs. We look forward to your next visit.

10/10 Excellent

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. The staff were very friendly and accommodating. The hotel was very clean, and the breakfast area was quite pleasant.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 26, 2024
Dear Melissa,We appreciate your kind review. We are happy to hear you enjoyed our friendly service and hotel amenitiesWe look forward to seeing you in the future.

10/10 Excellent

Marcin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 26, 2024
Dear Marcin,We are glad to hear your stay with us was an enjoyable one. We hope to see you soon.

10/10 Excellent

Crystal

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only hotel in Orangeville as far as I can tell. I would choose it again.
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 26, 2024
Dear Crystal,Thank you for choosing us! We look forward to your next stay with us.

10/10 Excellent

Stacey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great hotel with lots of food and shopping options close by.
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 25, 2024
Dear Stacey,We are happy to hear you enjoyed your stay with us. We look forward to seeing you again soon.

8/10 Good

Claudette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been using this hotel for several years. Always been safe and clean. However the bedrooms start to show their age with peeled or patched wallpaper and the desk chair had a large tear on it. But still a friendly, quiet and conveniently located hotel.
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 26, 2024
Dear Claudette,Thank you for taking the time to leave us a review and for being a loyal guest of ours. We are sorry to hear your stay with us was not up to our standards. We have plans to renovate in the near future. We look forward to providing you with a superior experience on your next stay.

6/10 Okay

Alice

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 25, 2024
Dear Alice,Thank you for your review. We hope to see you again where we can provide you with a 5 star experience.

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, property conditions & facilities
Close to my meeting very convient.
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 25, 2024
Dear Faye,Thank you for your 5 star rating! We are glad to hear our location was convenient for you. We hope to see you again.

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, amenities
Nice sized room and very clean.
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 25, 2024
Dear Tina,Thank you for your kind review. We are happy to hear your stay was enjoyable. We hope to see you again!

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service
I regularly come to this Best Western when I come to visit my son. Normally we are pretty satisfied with the hotel and staff. This trip was different in the condition of the toilet, finding lady bugs in the room, poor assistance with replacing room amenities (ie cutlery)
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 25, 2024
Dear Donna,Thank you for your loyalty to the Best Western Orangeville. We deeply apologize for your experience as this is definitely not up to our standards. Your comments have been reviewed with our team to ensure this does not happen again.Thank you for staying with us.

4/10 Poor

Sarah

Stayed 1 night in Feb 2024
Response from Guest Services on Mar 25, 2024
Dear Sarah,I’m sorry that you did not find us to be a good value. Your feedback is welcomed as it allows us to monitor and improve. We hope to see you again so we can provide you with a superior experience.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was a great size.
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 25, 2024
Dear Michelle,Thank you for your 4 star rating. We are happy to hear the size of our room was accommodating to your needs.Hope to see you again!

10/10 Excellent

Luke

Travelled with family, Business traveller
Needs renovation. Hotel is in poor condition
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 25, 2024
Dear Luke,Thank you for your review. We appreciate your feedback. Please note we do have renovations in mind for the near future. We hope to see you back again.

10/10 Excellent

Darren

Travelled with family and small children
Liked: Amenities
Great staff, great room great visit!
Stayed 1 night in Feb 2024
Response from Management on Feb 12, 2024
Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

10/10 Excellent

Teresa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at check-in was excellent. She was very professional and courteous.
Stayed 2 nights in Feb 2024
Response from Guest Service on Feb 12, 2024
Thank You for taking the time to review your stay with us. Your feedback is extremely valuable to us.

10/10 Excellent

Courtney, Port Elgin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Service on Feb 12, 2024
Thank You for your review of your stay at our hotel, your feedback is extremely valuable to us.

4/10 Poor

Denis

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
old place
Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 27, 2024
Dear Denis,I’m sorry that you did not find us to be a good value. We aim to impress, so I'm sorry your stay was not satisfactory. Guest satisfaction is our highest priority and I regret that we left you underwhelmed.

8/10 Good

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Jan 2024
Response from Guest Service on Feb 12, 2024
Thank You for your review of your stay at our hotel. Your feedback is extremely valuable to us.

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Breakfast should be open later… stayed New Years Eve and not up at the crack of dawn to make it to breakfast. Disappointed to arrive for breakfast at 10am and not able to have anything to eat.
Stayed 1 night in Dec 2023

8/10 Good

Tania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Jan 2024
Response from Guest Service on Feb 12, 2024
Thank You for your review of your stay at our hotel, Your feedback is extremely valuable to us.

8/10 Good

matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Donald J.

Stayed 1 night in Dec 2023

10/10 Excellent

troy

Stayed 1 night in Jan 2024

10/10 Excellent

Carla

Stayed 1 night in Jan 2024

2/10 Terrible

angela, Wasaga beach

Travelled with partner
Disliked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 3, 2024
Dear angela,On behalf of our entire team, I would like to apologize for not exceeding your expectations. We hope you will visit us again so we can provide you with a better experience.

8/10 Good

John, McDougall

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our room had a musty odour and some of the wallpaper was peeling.
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 3, 2024
Dear John,This is definitely not up to our standards. I have taken note and wish to thank you for all your valuable comments regarding the cleanliness and maintenance of the room. Your feedback is of great importance to us and allows us to monitor and improve our service continually. Thank you for staying with us.

10/10 Excellent

Graham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Service on Feb 12, 2024
Thank You very much for your review of your recent stayat our hotel. Your feedback is extremely valuable to us.

6/10 Okay

Tanya

Stayed 1 night in Dec 2023

10/10 Excellent

Courtney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff was extremely nice! Pleasant, breakfast was great! Maintenance gentleman was so friendly, cleaning staff was also friendly! Definitely a great place to stay well done.
Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Stayed 1 night in Dec 2023

10/10 Excellent

Lauren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jeremy

Travelled with partner
Great stay!
Stayed 1 night in Dec 2023

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Breakfast. The hotel was able to accommodated our whole family. The staff was friendly. Thank-you
Stayed 1 night in Dec 2023

10/10 Excellent

Carolin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Dec 2023

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hiking Bruce Trail
Stayed here while hiking the Bruce Trail. Hotel was warm and inviting and close to where we needed to be.
Stayed 1 night in Dec 2023

10/10 Excellent

WILLIAM

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Only 1 dinner option within Walking Distance Boston Pizza in same parking lot, other than that great place to stay.
Stayed 5 nights in Nov 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Liisa

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Heejin

Stayed 1 night in Nov 2023

8/10 Good

Carol

Stayed 1 night in Nov 2023

6/10 Okay

Albert

Travelled with family
Not pleasant
Check in was good but found the room and much of the hotel needing repairs and updating. Awls in the room had stains and wallpaper coming off. The shower was dirty and the grout was starting to grow mold. My son and I spent time at the pool and found much of the same. While talking with other guests found the noticed the same issues. For the price of the stay it was not pleasant. But I have stayed a worse.
Stayed 1 night in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
beautiful hotel
Stayed 1 night in Nov 2023

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful both in person and on the phone. Staff are easily available to make your stay as best as possible.
Stayed 1 night in Nov 2023

10/10 Excellent

Rudolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023