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Crowne Plaza Niagara Falls Fallsview

Star Rating
3.5 out of 5

Photo gallery

Featured image
Indoor pool
Indoor pool
Indoor pool
In-room safe, blackout curtains, iron/ironing board

Guest reviews

1,570 reviews
Guests rated this property 3.7/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Air conditioning
Spa
Restaurant
Gym

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
24-hour vacancy between guest room stays

Map

5685 Falls Avenue, Niagara Falls, ON

Explore the area

Popular LocationOakes Garden Theatre2 min walk
Popular LocationCasino Niagara2 min walk
Popular LocationFallsview Indoor Waterpark7 min walk
AirportBuffalo, NY (BUF-Buffalo Niagara Intl.)36 min drive

Choose dates to view prices

  • Room, 2 Queen Beds, Non Smoking, View (Upper Falls View)

    Photos of Room, 2 Queen Beds, Non Smoking, View (Upper Falls View)

    Room amenities

    • Water view
    • Sleeps 4
    More detailsRoom, 2 Queen Beds, Non Smoking, View (Upper Falls View)

  • Room, 2 Queen Beds, Non Smoking, View (Falls View)

    Photos of Room, 2 Queen Beds, Non Smoking, View (Falls View)

    Room amenities

    • Water view
    • Sleeps 4
    More detailsRoom, 2 Queen Beds, Non Smoking, View (Falls View)

  • Room, 2 Double Beds, Non Smoking, Bathtub

    Photos of Room, 2 Double Beds, Non Smoking, Bathtub

    Room amenities

    • Sleeps 4
    More detailsRoom, 2 Double Beds, Non Smoking, Bathtub

  • Standard Room, Non Smoking

    Photos of Standard Room, Non Smoking

    Room amenities

    • Sleeps 2
    More detailsStandard Room, Non Smoking

  • Room, 1 King Bed, Non Smoking, View (Upper Falls View)

    Photos of Room, 1 King Bed, Non Smoking, View (Upper Falls View)

    3.6/5 guest room rating

    Room amenities

    • Water view
    • Sleeps 2
    More detailsRoom, 1 King Bed, Non Smoking, View (Upper Falls View)

  • Room, 1 Queen Bed, Non Smoking

    Photos of Room, 1 Queen Bed, Non Smoking

    Room amenities

    • Sleeps 2
    More detailsRoom, 1 Queen Bed, Non Smoking

  • Traditional Room, 2 Double Beds, Non Smoking

    Photos of Traditional Room, 2 Double Beds, Non Smoking

    Room amenities

    • Sleeps 4
    More detailsTraditional Room, 2 Double Beds, Non Smoking

  • Room, 2 Queen Beds, Non Smoking, View (Partial Falls View)

    Photos of Room, 2 Queen Beds, Non Smoking, View (Partial Falls View)

    Room amenities

    • Water view
    • Sleeps 4
    More detailsRoom, 2 Queen Beds, Non Smoking, View (Partial Falls View)

  • Room, 1 King Bed, Non Smoking, View (Whirlpool)

    Photos of Room, 1 King Bed, Non Smoking, View (Whirlpool)

    3.8/5 guest room rating

    Room amenities

    • Water view
    • Sleeps 2
    More detailsRoom, 1 King Bed, Non Smoking, View (Whirlpool)

  • Room, 1 King Bed, Balcony, View (Falls View)

    Photos of Room, 1 King Bed, Balcony, View (Falls View)

    Room amenities

    • Water view
    • Sleeps 2
    More detailsRoom, 1 King Bed, Balcony, View (Falls View)

About this area

Niagara Falls

In the business district and near theme parks, Crowne Plaza Niagara Falls Fallsview is in an area with good shopping. The area's natural beauty can be seen at Oakes Garden Theatre and Horseshoe Falls, while Great Canadian Midway and Fallsview Indoor Waterpark are popular local attractions. Travelling with kids? Don't miss Niagara SkyWheel and Maid of the Mist. Take some time off to enjoy the winery tours and health/beauty spas in the area, or get some fresh air with adventures like hiking/biking trails nearby. Our guests appreciate the hotel's location for the sightseeing.

Visit our Niagara Falls travel guide
Map
Popular Location

What's nearby

  • Oakes Garden Theatre - 2 min walk
  • Casino Niagara - 2 min walk
  • Rainbow Tower - 2 min walk
  • Brick City - 3 min walk
  • Fallsview Indoor Waterpark - 7 min walk

Getting around

  • Niagara Falls Station - 3 min drive
  • Buffalo, NY (BUF-Buffalo Niagara Intl.) - 36 min drive

Restaurants

  • The Rainbow Room — 1 min walk
  • Prime Steakhouse — 1 min walk
  • Fallsview buffet - 2 min walk
  • Taki - 6 min walk
  • Mama Mia's - 6 min walk

About this property

Crowne Plaza Niagara Falls Fallsview

3.5-star, family-friendly hotel, walk to Casino Niagara
This smoke-free hotel features 2 restaurants, a full-service spa and a casino. Free WiFi in public areas and a free casino shuttle are also provided. Additionally, a water park (surcharge), an indoor pool and a fitness centre are on-site. All 234 rooms offer free WiFi, room service (during limited hours) and flat-screen TVs with cable channels. Guests will also find coffee/tea makers, free newspapers and hairdryers.
Crowne Plaza Niagara Falls Fallsview offers 234 forms of accommodation with a safe and free newspapers. 32-inch Flat-screen televisions come with premium cable channels and pay-per-view films.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Niagara Falls hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and fridges can be requested.

An indoor pool and a spa tub are on site. Other recreational amenities include a water park (surcharge), a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of Clean Promise (IHG)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking: CAD 35 per night
  • Free casino shuttle

Food and drink

  • Continental breakfast available for a fee daily 7 AM–10:30 AM: CAD 24.95 for adults and CAD 12.50 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Arcade/games room
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Mini golf
  • Sauna
  • Shopping
  • Hot tub
  • Water park access (surcharge)

Family friendly

  • Arcade/game room
  • Dry-cleaning service
  • Free cots/infant beds
  • Indoor pool
  • Mini golf
  • Fridge (on request)
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Hindi

Business services

  • Business centre
  • Meeting rooms
  • Conference space (7578 square feet)

Spa

  • Aromatherapy
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Handrails in stairwells
  • In-room accessibility
  • Roll-in shower
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 40 casino gaming tables
  • 1700 casino slot machines
  • Casino (95000 square feet of space)
  • Casino VIP room
  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Fridge (on request)

More

  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 20.0 per night.
Free cots (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CAD 150 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: CAD 24.95 for adults and CAD 12.50 for children (approximately)
  • Self-parking fee: CAD 35 per night (in/out privileges)
  • Rollaway bed fee: CAD 20.0 per night
  • Facilities fee: CAD 34.95 per person, per day and includes use of: water park

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser
Contactless check-in and contactless check-out are available
Each guestroom is kept vacant for a minimum of 24 hours between bookings
The property affirms that it follows sanitisation practices of Clean Promise (IHG) guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9 AM to 9 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Crowne Plaza Niagara Falls Fallsview Hotel
Crowne Plaza Niagara Falls Fallsview
Niagara Falls Crowne Plaza
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Crowne Plaza Niagara Falls Fallsview Hotel
Crowne Plaza Niagara Falls Fallsview Niagara Falls
Crowne Plaza Niagara Falls Fallsview Hotel Niagara Falls

Frequently asked questions

Can I cancel my reservation for free at Crowne Plaza Niagara Falls Fallsview and receive a full refund?
Yes, Crowne Plaza Niagara Falls Fallsview offers free cancellation on select room rates, because flexibility matters! Please refer to Crowne Plaza Niagara Falls Fallsview cancellation policy on our site for more details about any exclusions or requirements.
Does Crowne Plaza Niagara Falls Fallsview have a pool?
Yes, this property has an indoor pool. Pool access is from 9 AM to 9 PM.
Is Crowne Plaza Niagara Falls Fallsview pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Crowne Plaza Niagara Falls Fallsview?
Self-parking is available for CAD 35 per night.
What time is check-in at Crowne Plaza Niagara Falls Fallsview?
Check-in begins at 4 PM.
What time is check-out at Crowne Plaza Niagara Falls Fallsview?
Checkout is at 11 AM.
Where is Crowne Plaza Niagara Falls Fallsview located?
This family-friendly Niagara Falls hotel is located in the entertainment district, steps away from Oakes Garden Theatre, Casino Niagara and Fallsview Indoor Waterpark. Rainbow Tower and Great Canadian Midway are also within 5 minutes. Niagara Falls Station is 28 minutes by foot.

Guest reviews

Overall score and ratings for Crowne Plaza Niagara Falls Fallsview

3.4
Guest rating
1,570 reviews
5 - Excellent
310
4 - Good
523
3 - Okay
334
2 - Mediocre
246
1 - Poor
157
3.7
Cleanliness
3.9
Service and Staff
3.4
Amenities
3.2
Property condition
5.0 out of 5 Excellent
Neil, Mississauga
Travelled with family
Aug 13, 2020
  • Liked: Cleanliness, staff & service

great service, pool area needs work, broken hot tub, kiddy pool and sauna

Stayed 1 night in Aug 2020
4.0 out of 5 Good
Verified traveller
Aug 11, 2020
    This traveller didn’t leave comments with their review
    Stayed 3 nights in Aug 2020
    3.0 out of 5 Okay
    Verified traveller
    Aug 10, 2020
      This traveller didn’t leave comments with their review
      Stayed 2 nights in Aug 2020
      4.0 out of 5 Good
      Cla, Ottawa
      Travelled with family
      Aug 9, 2020
      • Liked: Cleanliness, amenities, property conditions & facilities

      Cleanliness was a good point at this hotel. Some noise at night didn’t let us rest well.

      Stayed 3 nights in Aug 2020
      4.0 out of 5 Good
      Rafik, Montreal
      Travelled with family and small children
      Aug 9, 2020
      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      Hoyel is nice and make us free upgrade to Falls view but windowa were not so big

      Stayed 1 night in Aug 2020

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