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Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

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Pool
Pool
Blackout drapes, iron/ironing board, free WiFi, bed sheets
Blackout drapes, iron/ironing board, free WiFi, bed sheets

Overview of Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

3.5 star property
Guests rated this property 3.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Map
5685 Falls Avenue, Niagara Falls, ON, L2E6W7

Explore the area

  • Popular LocationClifton Hill2 min walk
  • Popular LocationNiagara Falls State Park15 min walk
  • Popular LocationFallsview Casino19 min walk
  • AirportBuffalo, NY (BUF-Buffalo Niagara Intl.)36 min drive

Choose dates to view prices

About this area

Niagara Falls

In the business district and near theme parks, Crowne Plaza Niagara Falls Fallsview, an IHG Hotel is in an area with good shopping. While the natural beauty of Oakes Garden Theatre and Queen Victoria Park can be enjoyed by anyone, those looking for an activity can check out Peller Estates Winery. Traveling with kids? Don't miss Fallsview Indoor Waterpark. Take time off to check out the winery tours and health/beauty spa in the area, or get some fresh air with adventures like hiking/biking trails nearby. Guests appreciate the hotel's location for the sightseeing.
Visit our Niagara Falls travel guideOpens in a new window
Map

What's nearby

  • Fallsview Indoor Waterpark - 1 min walk
  • Clifton Hill - 2 min walk
  • Oakes Garden Theatre - 2 min walk
  • Niagara Falls State Park - 15 min walk
  • Fallsview Casino - 19 min walk

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 3 min drive
  • Buffalo Niagara Intl. Airport (BUF) - 36 min drive

Restaurants

  • Curry Queen - 5 min walk
  • Beavertails - 5 min walk
  • Taki japanese restaurant - 6 min walk
  • Tim Hortons - 7 min walk
  • Spicy Olive - 7 min walk

About this property

Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

3.5-star family-friendly hotel, walk to Fallsview Indoor Waterpark
This smoke-free hotel features 2 restaurants, a full-service spa, and a casino. Free WiFi in public areas and a free casino shuttle are also provided. Other amenities include a water park (surcharge), a fitness center, and a bar/lounge.
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel offers 234 accommodations with complimentary newspapers and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and refrigerators can be requested.

Recreational amenities at the hotel include a water park (surcharge), a sauna, a fitness center, and a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Christienne Fallsview Spa. Services include deep-tissue massages, hot stone massages, facials, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily.

Languages spoken

Chinese (Mandarin), English, Hindi

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CAD 35 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Free casino shuttle

Food and drink

  • Buffet breakfast available for a fee daily 8:00 AM–10:30 AM: CAD 24.95 for adults and CAD 14.95 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar

Restaurants on site

  • The Rainbow Room
  • Prime Steakhouse
  • Starbucks

Things to do

  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness center
  • Full-service spa
  • Sauna
  • Shopping
  • Swimming pool
  • Water park access (surcharge)

Family friendly

  • Arcade/game room
  • Children's pool
  • Refrigerator (on request)

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space (7578 square feet)
  • Meeting rooms

Spa

  • Aromatherapy
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 40 casino gaming tables
  • 1700 casino slot machines
  • Casino (95000 square feet of space)
  • Casino VIP room
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Refrigerator (on request)

More

  • Free newspapers
  • Iron/ironing board
  • Phone

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Policies

Check-in

Check-in time starts at 4 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CAD 150 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: CAD 24.95 for adults and CAD 14.95 for children (approximately)
  • Self parking fee: CAD 35 per night (in/out privileges)
  • An in-room refrigerator is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9 AM to 9 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Crowne Plaza Hotel Niagara Falls Fallsview
Crowne Plaza Niagara Falls Fallsview
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza
Crowne Plaza Niagara Falls Fallsview Hotel
Crowne Plaza Niagara Falls Fallsview
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Hotel
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Niagara Falls

Frequently asked questions

Overall score and ratings

3.4
Rating 5 - Excellent. 330 out of 1296 reviews
5 - Excellent 25%
Rating 4 - Good. 384 out of 1296 reviews
4 - Good 30%
Rating 3 - Okay. 247 out of 1296 reviews
3 - Okay 19%
Rating 2 - Poor. 183 out of 1296 reviews
2 - Poor 14%
Rating 1 - Terrible. 152 out of 1296 reviews
1 - Terrible 12%

3.6/5

Cleanliness

3.9/5

Staff & service

3.4/5

Amenities

3.2/5

Property conditions & facilities

3.5/5

Eco-friendliness
Write a review

2/5 Poor

Travelled with family
Liked: Staff & service
Queens listed are doubles. Very small rooms compared to surrounding hotels. Very old style. Not much of views. No microwave or fridges. Unless one available.
Stayed 2 nights in Jun 2022

2/5 Poor

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The air quality was terrible. We woke up every morning stuffed up and coughing. The air conditioning did not work well either. We were hot, sweaty and uncomfortable the entire stay.
Stayed 2 nights in Jun 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities
The air conditioner was broken. It was being fixed, told that I should be all set that day. I had to go back to gf desk the following night and they were nice enough to change my room because it should’ve been fixed. The staff was nice. Room was clean. The hot tub was out of service but the pool was nice. Beautiful view of the Niagara Falls
Stayed 3 nights in Jun 2022

2/5 Poor

Travelled with family
Liked: Cleanliness
Matchbox room, booked a falls view room, didn’t know I had to break my neck to see the falls through a tiny window. Bed was nice, room was clean, washroom very tiny. For the price, very disappointing.
Stayed 1 night in Jun 2022

2/5 Poor

Travelled with family and small children
Disliked: Cleanliness, amenities
My bed had crumbs and dirt/sand on it not from me, but I only realized after I slept on it. Mentioned this to the staff at the lobby but they casually dismissed me. Whole lobby had weird fishy humid smell atmosphere, maybe from falls, it wasn't pleasant.
Stayed 1 night in Jun 2022