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Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

Photo gallery for Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

Exterior
Pool
Pool
Standard Room, 1 King Bed, Jetted Tub | Blackout drapes, iron/ironing board, bed sheets
Blackout drapes, iron/ironing board, bed sheets

Overview of Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

3.5 star property

Popular amenities

  • Pool
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
  • Breakfast available
Map
5685 Falls Avenue, Niagara Falls, ON, L2E6W7

Explore the area

  • Popular LocationClifton Hill2 min walk
  • Popular LocationSkylon Tower15 min walk
  • Popular LocationFallsview Casino19 min walk
  • AirportBuffalo, NY (BUF-Buffalo Niagara Intl.)36 min drive

Room options

About this area

Niagara Falls

In the business district and near theme parks, Crowne Plaza Niagara Falls Fallsview, an IHG Hotel is in an area with good shopping. While the natural beauty of Queen Victoria Park and Oakes Garden Theatre can be enjoyed by anyone, those looking for an activity can check out Peller Estates Winery. Don't miss out on a visit to Fallsview Indoor Waterpark. Take time off to check out the winery tours and health/beauty spa in the area, or get some fresh air with adventures like hiking/biking trails nearby. Guests appreciate the hotel's location for the sightseeing.
Visit our Niagara Falls travel guideOpens in a new window
Map

What's nearby

  • Fallsview Indoor Waterpark - 1 min walk
  • Clifton Hill - 2 min walk
  • Oakes Garden Theatre - 2 min walk
  • Skylon Tower - 15 min walk
  • Fallsview Casino - 19 min walk

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 3 min drive
  • Buffalo Niagara Intl. Airport (BUF) - 36 min drive

Restaurants

  • Curry Queen - 5 min walk
  • Beavertails - 5 min walk
  • Taki japanese restaurant - 6 min walk
  • Tim Hortons - 7 min walk
  • Spicy Olive - 7 min walk

About this property

Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

3.5-star hotel in the business district
Located close to Fallsview Indoor Waterpark and Oakes Garden Theatre, Crowne Plaza Niagara Falls Fallsview, an IHG Hotel provides a casino, water-park access, and shopping on site. Hit the jackpot at this hotel with amenities such as 1700 slot machines, a casino VIP room, and 40 casino gaming tables. Indulge in a hot stone massage, a facial, and aromatherapy at Christienne Fallsview Spa, the onsite spa. Enjoy a meal at the two onsite restaurants. Guests can also expect to find a coffee shop/cafe, an arcade/game room and dry cleaning/laundry services.
Other perks include:
  • Swimming pool
  • Buffet breakfast (surcharge), a free casino shuttle, and self parking (surcharge)
  • Smoke-free premises, wedding services, and tour/ticket assistance
  • Evening entertainment, a front desk safe, and free newspapers
  • Guest reviews say good things about the helpful staff and proximity to shopping
Room features
All 234 rooms feature comforts such as air conditioning, in addition to amenities like free newspapers. Guests reviews speak well of the clean rooms at the property.
Other amenities include:
  • Bathrooms with free toiletries and hair dryers
  • 32-inch flat-screen TVs with premium channels
  • Coffee/tea makers, heating, and housekeeping

Languages

Chinese (Mandarin), English, Hindi

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Parking and transportation

  • Self parking on site (CAD 39 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Free casino shuttle

Food and drink

  • Daily buffet breakfast available for a fee: CAD 24.95 for adults and CAD 14.95 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Prime Steakhouse
  • Starbucks
  • The Rainbow Room

Things to do

  • 1,700 slot machines
  • 40 gaming tables
  • Arcade/game room
  • Casino (95,000 square feet of space)
  • Evening entertainment
  • Full-service spa
  • Gym
  • Pool
  • Sauna
  • Shopping
  • Water park

Family friendly

  • Arcade/game room
  • Refrigerator on request
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7,578 square feet of conference space
  • Business center
  • Meeting rooms

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Ballroom
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Phone

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Policies

Check-in

Check-in time starts at 4 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CAD 150 per night
  • 7.9 percent destination fee will be charged
  • Service fee: CAD 15.95 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: CAD 24.95 for adults and CAD 14.95 for children (approximately)
  • Self parking fee: CAD 39 per night (in/out privileges)
  • An in-room refrigerator is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9 AM to 9 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Crowne Plaza Hotel Niagara Falls Fallsview
Crowne Plaza Niagara Falls Fallsview
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza
Crowne Plaza Niagara Falls Fallsview Hotel
Crowne Plaza Niagara Falls Fallsview
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Hotel
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Niagara Falls

Frequently asked questions

Does Crowne Plaza Niagara Falls Fallsview, an IHG Hotel have a pool?

Yes, this property has a pool. Pool access is from 9 AM–9 PM.

How much does it cost to stay at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel?

As of Feb 3, 2023, prices found for a 1-night stay for 2 adults at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel on Feb 27, 2023 start from CA $91.08, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Crowne Plaza Niagara Falls Fallsview, an IHG Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel?

Self parking is available for CAD 39 per night.

What time is check-in at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel?

Check-in begins at 4 PM.

What time is check-out at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel?

Check-out is at 11 AM.

Where is Crowne Plaza Niagara Falls Fallsview, an IHG Hotel located?

Situated in the entertainment district, this spa hotel is steps from Fallsview Indoor Waterpark, Oakes Garden Theatre, and Casino Niagara. Queen Victoria Park and Fallsview Casino are also within 1 mi (2 km). Niagara Falls Station is 27 minutes by foot and Niagara Falls, ON (XLV-Niagara Falls Train Station) is 28 minutes.

Can I cancel my reservation for free at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel and receive a full refund?

Yes, Crowne Plaza Niagara Falls Fallsview, an IHG Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Crowne Plaza Niagara Falls Fallsview, an IHG Hotel cancellation policy on our site for more details about any exclusions or requirements.

Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Reviews

Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 380 out of 1408 reviews" "
" "10 - Excellent 27%
Rating 8 - Good. 362 out of 1408 reviews" "
" "8 - Good 26%
Rating 6 - Okay. 273 out of 1408 reviews" "
" "6 - Okay 19%
Rating 4 - Poor. 207 out of 1408 reviews" "
" "4 - Poor 15%
Rating 2 - Terrible. 186 out of 1408 reviews" "
" "2 - Terrible 13%

7.3/10

Cleanliness

7.7/10

Staff & service

6.7/10

Amenities

6.3/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Olga

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Jan 2023

4/10 Poor

Jade

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very disappointing. I booked a room that advertised queen beds and received a room with a double bed.
Stayed 1 night in Jan 2023

2/10 Terrible

Crystal

Travelled with partner
Disliked: Amenities
When you book though Expedia .They don’t give you the same price . If you are using debit for the deposit it’s more then what Expedia say . They don’t have fridge in the room . The bathroom are very small. Parking is ridiculous..
Stayed 1 night in Jan 2023

10/10 Excellent

Melisa

Travelled with family
Liked: Cleanliness, staff & service
My family and I loved everything about the hotel. We did not have one bad experience. It is definitely a prime location. Close to everything. Will definitely stay here again!
Stayed 1 night in Jan 2023

8/10 Good

Raj

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. 2 fire alarms at night was something we could have done without

2/10 Terrible

Cass

Travelled with partner
Liked: Amenities
Disliked: Staff & service
Paid for a certain room for $300 dollars, get to the hotel and it’s not the correct wrong. No one would help get it fixed or switch us to the correct room. No one wanted to ease our stay or make anything better for us. Customer service and hotel staff were not there to help us with anything we need.. nothing made our stay better especially when no one would help us get the right now we paid for.. we paid for a room with a view and balcony.. we get there and it’s a boxed room with a tiny window and view of the dirty parking garage… never will I stay at this hotel again. Worst service we have every had!!

10/10 Excellent

Ted

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the view from the falls. I didn't like how expensive parking was.

10/10 Excellent

Shardae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient, the staff were helpful and friendly

6/10 Okay

Melina

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room needs upgrading esp the washroom.

2/10 Terrible

Mike

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms are really small. Second room we were switched to, the heater/AC did not function at all. Elevators slow and too small for the amount of traffic. Stay somewhere else.