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Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

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Pool
Pool
Standard Room, 1 King Bed, Jetted Tub | Blackout drapes, iron/ironing board, free WiFi, bed sheets
Blackout drapes, iron/ironing board, free WiFi, bed sheets

Overview of Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

3.5 star property

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
5685 Falls Avenue, Niagara Falls, ON, L2E6W7

Explore the area

  • Popular LocationClifton Hill2 min walk
  • Popular LocationRainbow Bridge8 min walk
  • Popular LocationSkylon Tower15 min walk
  • AirportBuffalo, NY (BUF-Buffalo Niagara Intl.)36 min drive

Room options

About this area

Niagara Falls

In the business district and near theme parks, Crowne Plaza Niagara Falls Fallsview, an IHG Hotel is in an area with good shopping. While the natural beauty of Oakes Garden Theatre and Queen Victoria Park can be enjoyed by anyone, those looking for an activity can check out Peller Estates Winery. Traveling with kids? Don't miss Fallsview Indoor Waterpark. Take time off to check out the winery tours and health/beauty spa in the area, or get some fresh air with adventures like hiking/biking trails nearby. Guests appreciate the hotel's location for the sightseeing.
Visit our Niagara Falls travel guideOpens in a new window
Map

What's nearby

  • Fallsview Indoor Waterpark - 1 min walk
  • Clifton Hill - 2 min walk
  • Oakes Garden Theatre - 2 min walk
  • Rainbow Bridge - 8 min walk
  • Skylon Tower - 15 min walk

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 3 min drive
  • Buffalo Niagara Intl. Airport (BUF) - 36 min drive

Restaurants

  • Curry Queen - 5 min walk
  • Beavertails - 5 min walk
  • Taki japanese restaurant - 6 min walk
  • Tim Hortons - 7 min walk
  • Spicy Olive - 7 min walk

About this property

Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

3.5-star family-friendly hotel in the business district
Close to Clifton Hill and Seneca Niagara Resort & Casino, Crowne Plaza Niagara Falls Fallsview, an IHG Hotel provides a casino, water-park access, and shopping on site. Hit the jackpot at this hotel with amenities such as 1700 slot machines, a casino VIP room, and 40 casino gaming tables. Indulge in hydrotherapy, a massage, and a manicure/pedicure at Christienne Fallsview Spa, the onsite spa. Enjoy a meal at the two onsite restaurants. In addition to a coffee shop/cafe and an arcade/game room, guests can connect to free in-room WiFi.
Other perks include:
  • A children's pool
  • Buffet breakfast (surcharge), a free casino shuttle, and self parking (surcharge)
  • Wedding services, free newspapers, and ATM/banking services
  • Concierge services, an elevator, and a 24-hour front desk
  • Guest reviews say good things about the helpful staff and proximity to shopping
Room features
All guestrooms at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel offer comforts such as air conditioning, as well as amenities like free WiFi and free newspapers. Guests reviews speak well of the clean rooms at the property.
Other amenities include:
  • Bathrooms with free toiletries and hair dryers
  • 32-inch flat-screen TVs with premium channels
  • Coffee/tea makers, heating, and housekeeping

Languages

Chinese (Mandarin), English, Hindi

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CAD 39 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Free casino shuttle

Food and drink

  • Buffet breakfast available for a fee daily 8:00 AM–10:30 AM: CAD 24.95 for adults and CAD 14.95 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar

Restaurants on site

  • The Rainbow Room
  • Prime Steakhouse
  • Starbucks

Things to do

  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness center
  • Full-service spa
  • Sauna
  • Shopping
  • Swimming pool
  • Water park access (surcharge)

Family friendly

  • Arcade/game room
  • Children's pool
  • Refrigerator (on request)

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space (7578 square feet)
  • Meeting rooms

Spa

  • Aromatherapy
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 40 casino gaming tables
  • 1700 casino slot machines
  • Casino (95000 square feet of space)
  • Casino VIP room
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Refrigerator (on request)

More

  • Free newspapers
  • Iron/ironing board
  • Phone

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Policies

Check-in

Check-in time starts at 4 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CAD 150 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: CAD 24.95 for adults and CAD 14.95 for children (approximately)
  • Self parking fee: CAD 39 per night (in/out privileges)
  • An in-room refrigerator is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9 AM to 9 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Crowne Plaza Hotel Niagara Falls Fallsview
Crowne Plaza Niagara Falls Fallsview
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza
Crowne Plaza Niagara Falls Fallsview Hotel
Crowne Plaza Niagara Falls Fallsview
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Hotel
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Niagara Falls

Frequently asked questions

Does Crowne Plaza Niagara Falls Fallsview, an IHG Hotel have a pool?

Yes, this property has a children's pool. Pool access is from 9 AM–9 PM.

How much does it cost to stay at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel?

As of Sept 26, 2022, prices found for a 1-night stay for 2 adults at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel on Oct 18, 2022 start from CA $101.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Crowne Plaza Niagara Falls Fallsview, an IHG Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel?

Self parking is available for CAD 39 per night.

What time is check-in at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel?

Check-in begins at 4 PM.

What time is check-out at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel?

Check-out is at 11 AM.

Where is Crowne Plaza Niagara Falls Fallsview, an IHG Hotel located?

This family-friendly Niagara Falls hotel is located in the entertainment district, steps from Fallsview Indoor Waterpark, Oakes Garden Theatre, and Casino Niagara. Queen Victoria Park and Fallsview Casino are also within 1 mi (2 km). Niagara Falls Station is 27 minutes by foot and Niagara Falls, ON (XLV-Niagara Falls Train Station) is 28 minutes.

Can I cancel my reservation for free at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel and receive a full refund?

Yes, Crowne Plaza Niagara Falls Fallsview, an IHG Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Crowne Plaza Niagara Falls Fallsview, an IHG Hotel cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

3.4
Rating 5 - Excellent. 337 out of 1296 reviews
5 - Excellent 26%
Rating 4 - Good. 348 out of 1296 reviews
4 - Good 27%
Rating 3 - Okay. 248 out of 1296 reviews
3 - Okay 19%
Rating 2 - Poor. 199 out of 1296 reviews
2 - Poor 15%
Rating 1 - Terrible. 164 out of 1296 reviews
1 - Terrible 13%

3.6/5

Cleanliness

3.9/5

Staff & service

3.4/5

Amenities

3.2/5

Property conditions & facilities

3.5/5

Eco-friendliness
Write a review

4/5 Good

Kristine
Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great location, nice hotel. Rooms need a THOROUGH upgrade. Old bathrooms, mold throughout. It would be very charming to have the decades old fixtures if they had been maintained properly
Stayed 1 night in Sep 2022

1/5 Terrible

Cherry
Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointed. We have to move room 3x.
Stayed 3 nights in Sep 2022

5/5 Excellent

Rajinder
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very good experience. Quiet and convenient. Walking distance to Clifton hill, falls. We could see the fire works right from our room window. Parking seems to be quiet expensive. Overall it was a good experience.
Stayed 2 nights in Sep 2022

4/5 Good

Katie
Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful, historic building with very friendly and helpful staff. There is some improvement to be made in terms of maintenance of the rooms, and housekeeping of the standard rooms, but overall, it is a beautiful old, opulent hotel with very friendly and helpful staff.
Stayed 2 nights in Sep 2022

5/5 Excellent

Irasely
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was definitely a plus near all tourist places. Restaurant view was worth it. Rooms are on the small side, but room service was excellent, called for water and extra towels and sheets and the Nick on my door was less then 10 minutes. I would highly recommend you don’t try to get away with additional people per room.
Stayed 3 nights in Sep 2022

4/5 Good

Mei Yee
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is in a convenient location for traveling to Niagara Falls .
Stayed 2 nights in Aug 2022

3/5 Okay

Sandra
Travelled with partner
Liked: Cleanliness
Disliked: Amenities
It was a great location and clean for the most part. I did not like that not everyone was welcoming especially housekeeping, they would by by me and not even say hello. We stayed for 7 days and I asked housekeeping to clean my room with note on door and they didn't even come to clean that day. I did not even see any information in the room when I arrived of the hotel or where to find anything in the hotel. The pool was EXTREMELY disappointing, there should be a nice pool for the guest to enjoy, that is indoor, it looked extremely outdated and the jacuzzi was not even working when we were there.
Stayed 7 nights in Aug 2022

1/5 Terrible

Shahram
Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was so noisy and not clean.
Stayed 1 night in Sep 2022

2/5 Poor

Ramon
Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room were outdated. I paid for an upgrade but the room looks like an old apartment. The washroom was terrible. Will not go back for sure.
Stayed 1 night in Sep 2022

5/5 Excellent

Dona
Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicholas Plummer, was so helpful and extremely professional. He addressed all our needs and recommendated nice tips in the area. Other staff members were friendly as well. Property is great overall. It was a memorable stay for my husband and I.
Stayed 1 night in Sep 2022