Nuevo Mazatlan Vacation Packages

Beautiful property and grounds with excellent services and welcoming staff. Some of the restaurant food was so-so but the events were excellent. All pools and outdoor areas were well maintained and clean. There was nothing that we needed that wasn't accomodated with grace and humor.

What a luxurious and beautiful place this is. We were here for 2 nights at the beginning of our Mazatlan stay and were so happy here that we changed our plans to return after several nights at another more touristy location. This is truly a boutique hotel with exceptional service, tasteful decor and everything high quality and very comfortable. The staff (manager Martin, front desk Ana, house keeping Micelia, and everyone else) are exceptionally well trained and made us feel right at home, if our home were this luxurious! We loved the small tranquil pool, and the gym, while smallish, features a beautiful view, and even has a Peloton bike! The restaurant is also excellent. Highly recommend and only hope it isn’t booked up the next time we return to Mazatlan!

We stayed there 4 days to attend a destination wedding of some our friends. It was my first time at a Pueblo Bonito and at an all-inclusive resort. I was pleasantly surprised at how convenient having everything available was and how accommodating the staff were. The place is huge. It can be exhausting walking from one end of the facility to the other, but they do have carts driving around constantly. Picking people up.. the food was good and the 3 pools were clean. I appreciated 24 hour room service, especially after a late night and coming back hungry. We had our hair done at the Spa on site and got a massage. The Spa was a nice treat to have on site. On the weekends the main restaurant can be a bit crowded so be patient and plan accordingly.

The staff was hard to find, and very slow at restaurants. When our room was ready at 3 pm, I told the bell staff our room number, and Daniel said he could put our luggage in our room without us needing to be there. Two hours later, when we arrived in our room, it was not there. Took another 30 minutes to get and found out that they had come to our room, but since we were not there, they did not just put the bags in our room. Since we were dripping wet from spending the afternoon at the pool, it was a bit frustrating that there was a miscommunication about leaving our bags.