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I'm a frequent visitor for this hotel, but the room was terrible. It was too old and maintenance was not good, such as burned table, discontinued light power cable, unstopped water in the toilet, dropped part of the shower, dirty withdrawer and so on.
The bed was extremely comfortable! The room was spacious and comfortable. The kitchen wasn't very well equipped with pans or cooking utensils though.
JEANNINE
Stayed 2 nights in Apr 2024
6/10 Okay
Michaela
Travelled with family and small children
Apr 18, 2024
Disliked: Staff & service
This is not a normal hotel as it doubles as a low income housing facility, which I found quite strange for a Marriot. There were a significant amount of people living there vs hotel guests.
I always stay at the residence inn marriott in New Rochelle for many reasons, the rooms are set up like an apartment, with kitchens and living spaces. The hotel rooms are usually clean, but this time the bathroom floor was not. Even with that, I would stay again. The staff at the front desk is always cheerful and accommodating.
I enjoyed my stay at this hotel so much we are coming again in a few months.
Glenda
Stayed 1 night in Mar 2024
10/10 Excellent
Ivy
Mar 23, 2024
Clean, large rooms, free breakfast (not continental!) and close to many restaurants. If staying in New Rochelle it’s a good choice.
Ivy
Stayed 1 night in Mar 2024
6/10 Okay
Robert
Mar 17, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Staff nice, attentive. The room stank like someone had cooked anchovies in room and spilled the juice on the floor. Was pretty bad odor. The couch was lumpy. A dump for the price.
I like the hotel location and the room size. I did not like the design of the room. There is no decoration, no color, and only bare and cheap furniture so it could be replaced easily when damaged by guests and their children. There isn't even counter space for our toiletry in the bathroom.
The breakfast is as cold as the room. This is my first time in Marriott Residence, very disappointing.
The staff was very friendly and welcoming. However, the room was minimally appointed and needed supplies were not available. Considering the price point of the hotel, I expected more.
Jennifer
Stayed 1 night in Dec 2023
10/10 Excellent
James V.
Dec 25, 2023
James V.
Stayed 2 nights in Dec 2023
8/10 Good
David
Business traveller
Dec 21, 2023
Liked: Cleanliness, staff & service, amenities
The staff was excellent. My stay was good. While the property claims to have been “renovated” it was just a paint and carpet makeover. The drywall had poorly patched holes and the door between the living and bedroom had been kicked in and poorly repaired, but the knob was backwards and didn’t latch. The post office facility next door starts work noisily at 4:30 am. Otherwise quiet. Convenient to the MTA train. 40 mins to NYC.
I use to live at 5 Anderson St. But moved to VA. I am glad I chose this hotel to stay. I will recommend it to anyone coming to New Rochelle. And if I have to use it again, I will with no hesitation. Thank you all for a pleasant stay.