Terrace/patio

Reviews of Hotel Pacific

3.5 out of 5
Hotel Pacific
300 Pacific St, Monterey, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 509 out of 1112 reviews" "
Rating 8 - Good. 271 out of 1112 reviews" "
Rating 6 - Okay. 163 out of 1112 reviews" "
Rating 4 - Poor. 98 out of 1112 reviews" "
Rating 2 - Terrible. 71 out of 1112 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Gio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Nara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks very much to the wonderful staff at the front desk that waited for us until 3am or more !!, she was excellent and very polite and warm. Just that makes me want to go back again! The hotel is nice the breakfast is outside, but is ok go in pjs :) , we enjoyed our stay! Very nice spot!
Stayed 1 night in Mar 2024
Response from Brandon on Apr 16, 2024
Thank you so much for your glowing review! We're thrilled to hear that our dedicated front desk staff made such a positive impression on your stay. Providing exceptional service, even in the early hours of the morning, is always our priority.We're delighted that you enjoyed our hotel and the breakfast experience, even in your pajamas! Your kind words mean a lot to us, and we can't wait to welcome you back for another wonderful stay.

8/10 Good

Steven

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
First the staff were great, but is seems they are trying hard to make up for a very old property with difficult parking, & a hot tub that’s been broken for a while.
Stayed 2 nights in Mar 2024
Response from Brandon on Apr 16, 2024
Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience with our staff. However, we apologize for any inconvenience caused by our older property, parking challenges, and the current status of our hot tub.Please know that we take your comments seriously and are continuously working to improve our facilities and amenities to enhance our guests' experience. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better stay in the future.

6/10 Okay

Connie

Travelled with family
Liked: Staff & service, amenities
Conveniently located to attractions and great complimentary breakfast. This is a pet friendly hotel, however pets can become noisy at times. There was a lot of noise from the floor above us ! I would strongly recommend requesting the fourth floor. Grounds and hallways could be kept a bit cleaner.
Stayed 2 nights in Apr 2024
Response from Brandon on Apr 16, 2024
Thank you for taking the time to share your feedback with us. We appreciate your positive comments regarding our convenient location and complimentary breakfast.We apologize for any inconvenience caused by noise disturbances from both pets and other guests during your stay. We understand the importance of providing a peaceful environment for all our guests, and we will take your recommendation into consideration to improve future experiences.Regarding cleanliness, we have shared your feedback with our housekeeping team to ensure that our grounds and hallways are maintained to the highest standards.We value your input as it helps us to enhance the guest experience, and we hope to have the opportunity to welcome you back in the future for an improved stay.If you have any further comments or concerns, please don't hesitate to reach out to us directly.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brandon on Apr 14, 2024
Thank you so much for the perfect score! We're delighted to hear that you had such a wonderful experience with us. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 Excellent

Enma, Livermore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really love this place, it’s so close to many beautiful places, very clean
Stayed 1 night in Mar 2024
Response from Brandon on Apr 13, 2024
hank you for your kind words! We're thrilled to hear that you love our location and found our hotel to be clean. We strive to provide a comfortable and enjoyable stay for all our guests. We appreciate your feedback and look forward to welcoming you back again soon!

8/10 Good

Baltazar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in good location. The property’s garage needs some maintenance.
Stayed 1 night in Apr 2024
Response from Brandon on Apr 8, 2024
Thank you for taking the time to share your thoughts with us! We're pleased to hear that you appreciated our hotel's location.Regarding your feedback about our property's garage, we sincerely apologize for any inconvenience you may have experienced. Rest assured, we'll address this promptly with our maintenance team to ensure that our facilities meet the highest standards for our guests' comfort and convenience.Your input is invaluable to us as we continuously strive to enhance our guests' experience. If you have any further suggestions or concerns, please feel free to reach out to us directly.We appreciate your patronage and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.

10/10 Excellent

Cathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable. It was pleasant sitting next to the fire during the storm.
Stayed 1 night in Apr 2024
Response from Brandon on Apr 7, 2024
Thank you for taking the time to leave us a review! We're delighted to hear that you found your room comfortable and that you enjoyed sitting next to the fire during the storm.Providing a cozy and welcoming atmosphere for our guests, especially during inclement weather, is one of our top priorities. We're thrilled that we could contribute to making your stay enjoyable.If there's anything else we can do to further enhance your experience or if you need any assistance during your stay, please don't hesitate to let us know.Thank you for choosing to stay with us, and we look forward to welcoming you back again soon!

4/10 Poor

Leslie

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Disappointing… Nice layout of hotel room except it was dirty from the floors to the shower to hair on the bedsheets. Upon arrival called front desk to have the floor cleaned the floor was filthy.They dust mopped floor. Our socks were black by the end of the night. Upon taking a shower the floor was slimy and wet. I have never stayed in such a dirty room.
Stayed 1 night in Apr 2024
Response from Brandon on Apr 6, 2024
Thank you for sharing your feedback with us, and please accept our sincerest apologies for the disappointing experience you've had during your stay. Your comfort and satisfaction are of utmost importance to us, and we're truly sorry that we fell short of meeting your expectations.We take cleanliness very seriously, and it's unacceptable that your room was not up to our usual standards. Rest assured, we have addressed your concerns with our housekeeping team to ensure that such issues are not repeated in the future.We understand the frustration this must have caused, and we're committed to making things right for you. If there's anything we can do to improve your current stay or to regain your trust, please don't hesitate to contact our front desk staff immediately.We sincerely appreciate your feedback, as it helps us identify areas for improvement. We hope for the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.

6/10 Okay

Rosa

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It was a rainy day, the hallway was flooded for the water leaking through the ceiling. Three buckets next to my door room did not help to catch all the water. My kids shoes were soaked in water. Other than that the room was clean big and specious you can always use the fire place to dry some shoes ! right ¡
Stayed 1 night in Apr 2024
Response from Brandon on Apr 6, 2024
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the leak in the hallway during your stay. Ensuring the safety and comfort of our guests is our top priority, and we regret that we fell short in this regard.Our maintenance team has been notified to address the leak promptly to prevent any future occurrences. We appreciate your understanding and patience during this unforeseen situation.We're glad to hear that you found your room clean, spacious, and comfortable. If there's anything else we can do to improve your stay or assist you further, please don't hesitate to reach out to our front desk staff.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place.
Stayed 1 night in Feb 2024
Response from Brandon on Apr 6, 2024
Thank you so much for your wonderful review and perfect rating! We're delighted to hear that you're enjoying your stay with us.If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We're here to ensure you have a fantastic experience with us.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future!

8/10 Good

Courtney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: We really liked the location and property layout. We were able to walk to the aquarium via the trail. The wharf is nearby and lots of food options downtown. The junior suite was a really nice space for our family Cons: nothing to complain about :)
Stayed 2 nights in Apr 2024
Response from Brandon on Apr 6, 2024
Thank you for taking the time to leave us such a positive review! We're thrilled to hear that you're enjoying your stay with us and that our location and property layout have met your expectations. It's wonderful to know that you were able to explore nearby attractions such as the aquarium and wharf conveniently.We're glad to hear that you found our junior suite to be a comfortable space for your family. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and a nice quant place to stay.
Stayed 1 night in Apr 2024
Response from Brandon on Apr 6, 2024
Thank you so much for your wonderful review and perfect rating! We're thrilled to hear that you're enjoying your stay with us and that you've found our customer service to be excellent.Creating a memorable and comfortable experience for our guests is our top priority, and we're delighted that you appreciate the efforts of our team.If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We're here to ensure you have a fantastic experience with us.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future!

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was prefect for my family on our trip, we stayed in one of their suites. We enjoyed the lay out of the room and hotel. Their complimentary breakfast has to be one of the best ones yet. Loved how it was clean and they were always checking on you and stocking the food. There was only 2 things I would say that need to be updated but nothing from rating them down. We loved that we were only 5 minutes from old town Monterey and fisherman wharf. We will be staying here again.
Stayed 1 night in Mar 2024
Response from Brandon on Apr 3, 2024
Thank you so much for your wonderful review and perfect rating! We're thrilled to hear that our hotel was perfect for your family trip and that you enjoyed your stay in one of our suites. It's fantastic to know that you appreciated the layout of the room and the hotel, as well as our complimentary breakfast. Your feedback about the need for updates is duly noted, and we'll certainly take it into consideration as we strive to continuously improve.We're delighted that our convenient location near Old Town Monterey and the Fisherman's Wharf added to your enjoyment, and we can't wait to welcome you back again in the future! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

6/10 Okay

Nichole

Stayed 4 nights in Mar 2024
Response from Brandon on Apr 6, 2024
Thank you for taking the time to share your feedback with us. We value all feedback from our guests, as it helps us continuously improve our services and facilities.If there are any specific areas where we can enhance your experience and earn a higher rating from you, please don't hesitate to let us know. Your satisfaction is our priority, and we're committed to addressing any concerns you may have.We appreciate your support and hope to have the opportunity to better serve you in the future.

6/10 Okay

Linda

Travelled with family and small children
Liked: Amenities
Excellent breakfast options
Stayed 3 nights in Mar 2024
Response from Brandon on Apr 3, 2024
Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed our breakfast options. If there are any other aspects of your stay that we can improve to make it more enjoyable, please don't hesitate to let us know. We value your input and strive to ensure that all our guests have a positive experience.

10/10 Excellent

Ray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Apr 2024
Response from Brandon on Apr 3, 2024
Thank you for your perfect rating and kind words! We're thrilled to hear that you're having a great experience during your stay with us. If there's anything specific, we can do to make your stay even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and hope you continue to have a wonderful time with us.

8/10 Good

SHA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brandon on Apr 3, 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you're having a positive experience overall. If there are any areas where we can improve and earn that extra star from you, please feel free to let us know. We appreciate your input and hope you continue to enjoy your stay with us.

10/10 Excellent

Miyako

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brandon on Apr 3, 2024
Thank you so much for your perfect rating! We're thrilled to hear that you're enjoying your stay with us. If there's anything we can do to make your experience even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and hope you continue to have a wonderful time with us.

6/10 Okay

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that was not ok was that there was brown water from the tap and shower. I inquired and was told it was being corrected. I wish we had been told and offered bottled water when we checked in and not used the water for coffee in the dim of the moening
Stayed 2 nights in Mar 2024
Response from Murphy on Mar 31, 2024
We sincerely apologize for the inconvenience you experienced during your stay. We strive to provide a comfortable and enjoyable experience for all our guests, and it is disappointing to hear that we fell short in this instance. Rest assured, we have addressed the issue with the brown water and have taken steps to ensure that it is being corrected. We understand the importance of communication in these situations and will work to improve our processes to better inform guests of any issues and offer suitable alternatives. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for a more positive experience in the future. Thank you for bringing this to our attention.

10/10 Excellent

Sangram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property needs more maintenance staff - elevator was not working. Steps needs to be updated. Room and service was excellent.
Stayed 1 night in Mar 2024
Response from Brandon on Mar 31, 2024
Thank you for your excellent review. We really do strive to ensure each guest has a positive stay and it is always great when we receive notification from our guests that we have succeeded. Thank you for your business with us. Have a wonderful day and we hope to see you again in the future

4/10 Poor

Dorianna

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Brandon on Apr 6, 2024
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience fell short of expectations and that we did not meet your satisfaction during your stay.Your feedback is important to us, and we would appreciate it if you could provide us with more details about your concerns so that we can address them promptly and ensure that future guests have a better experience.Please feel free to reach out to our front desk staff or contact us directly with any specific issues or suggestions you may have. We're committed to making improvements based on your feedback and hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.

8/10 Good

Michael

Stayed 2 nights in Mar 2024

4/10 Poor

Jordan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brandon on Apr 3, 2024
Thank you for sharing your thoughts regarding your recent stay with us. Your feedback is truly valuable to us, and we sincerely apologize if your experience fell short of your expectations.At Hotel Pacific, our utmost priority is to ensure every guest has a memorable and enjoyable stay. Your comfort and satisfaction are of the utmost importance to us, and we regret any aspects of your stay that did not meet your expectations.We are committed to addressing your concerns promptly and effectively. If there are specific areas where we can improve or if there is anything we can do to enhance your current stay, please don't hesitate to reach out to us. Your feedback is instrumental in helping us provide exceptional hospitality experiences for all our guests.Once again, we appreciate your valuable feedback and hope for the opportunity to make your experience with us a truly outstanding one.

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, unique, and centrally located!
Stayed 6 nights in Mar 2024
Response from Brandon on Mar 31, 2024
Takk for din utmerkede anmeldelse. Vi streber virkelig etter å sikre at hver gjest får et positivt opphold, og det er alltid flott når vi får melding fra gjestene våre om at vi har lykkes.Takk for at du handler hos oss. Ha en fantastisk dag, og vi håper å se deg igjen i fremtiden

4/10 Poor

Brittany, Visalia

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Brandon on Mar 31, 2024
I would like to thank you for taking the time to complete the survey. We pride ourselves in providing great customer service for our guests. Your review clearly indicates that we have failed to do so. I apologize that you had anything less than the experience we expect to provide our guests while here.I would hope that if you are in the area at some point in the future, that you will consider giving us another opportunity to offer you the great hotel experience we are capable of providing.

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute place gives you the feeling that you are in the country, loved our room, will definitely stay there again
Stayed 1 night in Mar 2024
Response from Brandon on Apr 3, 2024
Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the ambiance of our hotel and loved your room. We appreciate your positive comments and are thrilled to hear that you would consider staying with us again.If there are any areas where we can improve and earn a higher rating from you in the future, please don't hesitate to let us know. Your satisfaction is our top priority, and we value your feedback as it helps us enhance our guests' experiences.We look forward to welcoming you back on your next visit!

10/10 Excellent

Mairen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is convenient and walkable to toursitc atractions. Property is clean, comfortable, and the place is charming.
Stayed 1 night in Mar 2024
Response from Brandon on Mar 31, 2024
Thank you for your excellent review. We really do strive to ensure each guest has a positive stay and it is always great when we receive notification from our guests that we have succeeded. Thank you for your business with us. Have a wonderful day and we hope to see you again in the future

8/10 Good

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Comfortable rooms. A tad run down in outdoor areas.
Stayed 2 nights in Mar 2024
Response from Brandon on Mar 31, 2024
Thank you for your excellent review. We really do strive to ensure each guest has a positive stay and it is always great when we receive notification from our guests that we have succeeded. Thank you for your business with us. Have a wonderful day and we hope to see you again in the future

8/10 Good

NANCY

Travelled with family, Travelled with pets
Liked: Cleanliness
Liked that it was large enough for our family. It’s an older property, so fully understand that it will not be perfectly clean. Loved the beds and fluffy pillows. Didn’t encounter the staffs too much since we didn’t need much. Only extra towels during our 4nights 5day stay. Threw out our own trash. Just a not noisy only when other people would pass by with their carriers and/or when the staff would pass by with their carts.
Stayed 4 nights in Mar 2024
Response from Brandon on Mar 31, 2024
Thank you for your excellent review. We really do strive to ensure each guest has a positive stay and it is always great when we receive notification from our guests that we have succeeded. Thank you for your business with us. Have a wonderful day and we hope to see you again in the future

10/10 Excellent

Daisy

Stayed 1 night in Mar 2024
Response from Brandon on Apr 13, 2024
Thank you for the wonderful review! We're delighted to hear that you had a 5-star experience during your stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

6/10 Okay

Manoj

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Brandon on Mar 31, 2024
I would like to thank you for taking the time to complete the survey. We pride ourselves in providing great customer service for our guests. Your review clearly indicates that we have failed to do so. I apologize that you had anything less than the experience we expect to provide our guests while here.I would hope that if you are in the area at some point in the future, that you will consider giving us another opportunity to offer you the great hotel experience we are capable of providing.

4/10 Poor

pam

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This old hotel is in a great location. Back in the day, I am sure it was beautiful. The grounds, the rooms, and it still could be with a lot of remodeling! the bathroom was gross, lights out, dirty. New furniture, but everything a hard a as rock in including the "New" mattresses in the rooms. the doors need to be sealed, so there would be less noise and cold air coming in from outside, I feel bad for the front desk people, they were very nice and I am sure they get a lot of complaints. I booked this hotel because it was a decent price, for now a days! and it had a hot tub listed! But the hot tub wasn't working, and it looked like it hasn't been for years, very disappointing, as my husband using one every day for his back issues.
Stayed 3 nights in Mar 2024
Response from Brandon on Mar 19, 2024
Thank you for sharing your feedback with us. We appreciate your kind words about our hotel's location and the efforts of our front desk team. However, we sincerely apologize for the disappointments you encountered during your stay. Your comments regarding the condition of the rooms, bathroom cleanliness, and the hot tub not being operational have been duly noted, and we are committed to addressing these issues promptly. Our aim is to provide our guests with a comfortable and enjoyable stay, and we regret that we fell short of meeting your expectations on this occasion. We value your feedback and will use it to make necessary improvements. If there's anything we can do to make your current stay more pleasant, please don't hesitate to reach out to us.

10/10 Excellent

Katherine

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Brandon on Mar 19, 2024
Thank you so much for your perfect rating! We're thrilled to see that you're having an excellent stay with us. If there's anything we can do to make your experience even better, please don't hesitate to reach out. We appreciate your feedback and hope you continue to enjoy your time with us.

10/10 Excellent

Oscar

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet will be back again!
Stayed 1 night in Mar 2024
Response from Brandon on Mar 19, 2024
Thank you for your perfect rating and positive feedback about the cleanliness and quiet atmosphere of our hotel. We're delighted to hear that you had a great experience and that you plan to return. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We appreciate your kind words and look forward to welcoming you back again soon!

8/10 Good

Said

Our room was updated and remodeled. Very nice!
Stayed 6 nights in Mar 2024
Response from Murphy on Mar 15, 2024
Thank you for your excellent review. We really do strive to ensure each guest has a positive stay and it is always great when we receive notification from our guests that we have succeeded. Thank you for your business with us. Have a wonderful day and we hope to see you again in the future

6/10 Okay

Kathleen

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property could be amazing but needs some TLC and each room should be inspected - for instance our sink faucet was installed backwards. Lots of little things that could be done to improve the property!
Stayed 2 nights in Mar 2024
Response from Murphy on Mar 15, 2024
Thank you for taking time out of your day to complete our online survey. Your feedback is very much appreciated and is invaluable to our efforts at making continual progress and improvements to our hotel, guest rooms, amenities, and service. We are always interested in ways that we can make a better experience for all our guests. In the coming year, we will be continuing with further renovations and improvements in all aspects of the guest experience. Thank you again for your time, feedback, and business.

6/10 Okay

Kimberly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
It was a really nice stay for me & my family, but for me personally i would love for housekeeping to come into our room & clean/bring in new towels like how other hotels are like that I’ve been to & a kitchen. Overall i would definitely come back again it was great!
Stayed 2 nights in Mar 2024
Response from Murphy on Mar 15, 2024
Thank you for taking time out of your day to complete our online survey. Your feedback is very much appreciated and is invaluable to our efforts at making continual progress and improvements to our hotel, guest rooms, amenities, and service. We are always interested in ways that we can make a better experience for all our guests. In the coming year, we will be continuing with further renovations and improvements in all aspects of the guest experience. Thank you again for your time, feedback, and business.

8/10 Good

Saul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Murphy on Mar 15, 2024
Thank you for your excellent review. We really do strive to ensure each guest has a positive stay and it is always great when we receive notification from our guests that we have succeeded. Thank you for your business with us. Have a wonderful day and we hope to see you again in the future

10/10 Excellent

Steve

Stayed 2 nights in Mar 2024
Response from Brandon on Mar 31, 2024
Thank you for your excellent review. We really do strive to ensure each guest has a positive stay and it is always great when we receive notification from our guests that we have succeeded. Thank you for your business with us. Have a wonderful day and we hope to see you again in the future

4/10 Poor

Keith

Disliked: Cleanliness, amenities, property conditions & facilities
The property is very tired and not being kept up. In a good location and has potential to be a wonderful getaway spot but not under the current conditions. Rooms were very noisy as you could hear people walking around on the floor above. Needs some soundproofing. Breakfast area needs to be improved and updated. Very cold with no personality.
Stayed 2 nights in Mar 2024
Response from Murphy on Mar 15, 2024
Thank you for taking time out of your day to complete our online survey. Your feedback is very much appreciated and is invaluable to our efforts at making continual progress and improvements to our hotel, guest rooms, amenities, and service. We are always interested in ways that we can make a better experience for all our guests. In the coming year, we will be continuing with further renovations and improvements in all aspects of the guest experience. Thank you again for your time, feedback, and business.

2/10 Terrible

Lorine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Murphy on Mar 15, 2024
Thank you for taking time out of your day to complete our online survey. Your feedback is very much appreciated and is invaluable to our efforts at making continual progress and improvements to our hotel, guest rooms, amenities, and service. We are always interested in ways that we can make a better experience for all our guests. In the coming year, we will be continuing with further renovations and improvements in all aspects of the guest experience. Thank you again for your time, feedback, and business.

10/10 Excellent

Duc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Murphy on Mar 15, 2024
Thank you for your excellent review. We really do strive to ensure each guest has a positive stay and it is always great when we receive notification from our guests that we have succeeded. Thank you for your business with us. Have a wonderful day and we hope to see you again in the future

10/10 Excellent

jesse

Stayed 2 nights in Mar 2024
Response from Brandon on Mar 31, 2024
Thank you for your excellent review. We really do strive to ensure each guest has a positive stay and it is always great when we receive notification from our guests that we have succeeded. Thank you for your business with us. Have a wonderful day and we hope to see you again in the future

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Parking is a little tight with bigger cars
Stayed 1 night in Mar 2024
Response from Murphy on Mar 15, 2024
Thank you for your excellent review. We really do strive to ensure each guest has a positive stay and it is always great when we receive notification from our guests that we have succeeded. Thank you for your business with us. Have a wonderful day and we hope to see you again in the future

8/10 Good

Anh duy

Stayed 1 night in Mar 2024
Response from Brandon on Mar 31, 2024
Thank you for your excellent review. We really do strive to ensure each guest has a positive stay and it is always great when we receive notification from our guests that we have succeeded. Thank you for your business with us. Have a wonderful day and we hope to see you again in the future

10/10 Excellent

Alayna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, will definitely be back!
Stayed 1 night in Feb 2024
Response from Brandon on Mar 5, 2024
Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you had a 5 out of 5 stay.It's our pleasure to know that we were able to meet your expectations, and we appreciate your feedback. If there are specific aspects of your stay that you particularly enjoyed or if there's anything you think we can further improve upon, we would love to hear more about it.We sincerely value your patronage and look forward to welcoming you back for another exceptional experience in the future.

8/10 Good

Jacob, APO

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Brandon on Mar 5, 2024
Thank you for taking the time to share your feedback and for choosing to stay with us. We appreciate your rating of 4 out of 5. We're interested in learning more about your experience to ensure we continue to improve our services.If there are specific areas where we excelled or areas where you believe we can make enhancements, please feel free to provide more details. Your insights are valuable, and we are committed to delivering the best possible experience for our guests.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay.

8/10 Good

Kellee, Ukiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Only a few minor things. Hot tub wasn’t up and running but that was expected due to the weather. One of our rooms kitchen cabinet door came off the hinge. The other room’s bathroom toilet overflowed during the night. Otherwise, the place was very cozy and quiet. Also, clean! Staff were helpful.
Stayed 3 nights in Feb 2024
Response from Brandon on Mar 2, 2024
Thank you for sharing your experience, and we appreciate your positive feedback. We apologize for the inconveniences with the hot tub, kitchen cabinet, and bathroom. Your comments are invaluable as we address these issues promptly. We're delighted to hear you found our place cozy, quiet, and clean. Our team is grateful for your kind words. We hope to welcome you back for an even better stay in the future.

2/10 Terrible

Brian

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old and run down: the staff is rude, they charge 22 dollars just to park and don’t tell you till you arrive. The breakfast is bad coffee and dry muffins a little fruit and hard boiled eggs this place has went down hill. The noise is bad lots of street traffic
Response from Brandon on Mar 2, 2024
We appreciate your feedback, and we're truly sorry to hear about your disappointing experience. Your concerns regarding the property's condition, parking charges, breakfast quality, and staff behavior are taken seriously. We apologize for any oversight and assure you that we're addressing these issues. Your feedback helps us improve, and we hope to have another chance to provide you with a better experience in the future.