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Reviews of Stay Suites of America

2 out of 5
Stay Suites of America
1656 Wells Road, Orange Park, FL

Reviews

4.6
Rating 10 - Excellent. 112 out of 1000 reviews" "
Rating 8 - Good. 121 out of 1000 reviews" "
Rating 6 - Okay. 137 out of 1000 reviews" "
Rating 4 - Poor. 171 out of 1000 reviews" "
Rating 2 - Terrible. 459 out of 1000 reviews" "

4.6/10

Cleanliness

5.6/10

Staff & service

4.0/10

Amenities

4.4/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

Susan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare
This is the filthiest most run down place I have ever seen. There was a hole in the wall, filthy sticky smelly carpet, and roaches in the bathroom.
Stayed 4 nights in Apr 2023

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
I arrived at 1:00 pm and they said it was too early to check in. When i came back at 5:30 they said they had called me a "no show" and that i had already been checked out! I had left my bags in the office when i was there earlier so this proved i was not a no show. They gave me the keys to try 4 different rooms. Every single room was either dirty or had no TV or both. The rooms were old and ratty and they smelled. I finally left to go elsewhere.
Stayed 2 nights in Apr 2023
Response from Susanne on Apr 18, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good bed on a road trip.
Stayed 7 nights in Mar 2023
Response from Susanne on Apr 14, 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Roger F Burns

Disliked: Cleanliness, amenities, property conditions & facilities
Only good thing was price. Room was small, dirty, i.e., rust spots in sink and mold/grunge at intersection of two-piece tub. One towel for two nights. Need I say more?
Stayed 2 nights in Apr 2023
Response from Susanne on Apr 11, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Clint

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff not very friendly place kind of run down tried to do an early check-in because I had to be to my place of appointment for the allowance of check-in time very unreasonable about giving me an early check-in time leave me late to my appointments
Stayed 1 night in Apr 2023
Response from Susanne on Apr 8, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Marquise

Stayed 2 nights in Mar 2023
Response from Susanne on Apr 7, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

sneaky

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Susanne on Apr 7, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

AKIRA, Atlanta

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A squished roach on the wall. The fridge humming all night. The bathroom sink clogged. The kitchen ranges not heating. One of the faucet not working. The coffee maker broken. Someone shouting outside at midnight. Wet slippery floor because of floor detergent. A dented mattress. Rolled tissue on the floor. ...
Response from Susanne on Apr 4, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

sheryl

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst ever
first off no pillows tv inop a/c smelled cabinets falling apart.
Stayed 1 night in Apr 2023
Response from Susanne on Apr 4, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

AXUMZACHARY, atlanta

Stayed 2 nights in Mar 2023

6/10 Okay

Matthew

Liked: Cleanliness, staff & service, room comfort
We had to switch rooms three times the first time because they smell like a dead rat was in the wall the second time because the AC unit didn't work in the third time because somebody next to us got raided see key cards assigned to room do not work for more than an hour and must continually reassign them to room in order to Open doors
Stayed 1 night in Apr 2023
Response from Susanne on Apr 4, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Antonio

Stayed 1 night in Mar 2023
Response from Susanne on Apr 4, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

wally

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches/Only Cold water for Shower
Stayed 2 nights in Mar 2023
Response from Susanne on Mar 31, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Jamie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Susanne on Mar 31, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Colleen

Disliked: Staff & service
Stayed 5 nights in Mar 2023
Response from Susanne on Apr 14, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Mike, Berkeley

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible place.
Stayed 1 night in Mar 2023
Response from Susanne on Mar 21, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

amy

Stayed 1 night in Mar 2023
Response from Susanne on Apr 8, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Roman

Stayed 1 night in Mar 2023
Response from Vicky on Mar 19, 2023
I am sorry that your visit was not pleasant we are working hard to correct these things.

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
These rooms were atrocious the biggest issue was no heat in the room I had and the temperature was in the 30’s the night I stayed the cop’s were there constantly because of the known prostitution this hotel housed. I’ll never recommend nor will I stay at this location again I truly hated it
Stayed 1 night in Mar 2023
Response from Susanne on Mar 17, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Jevon

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It had holes in the wall not sure if it was for drugs or bugs. The microwave was covered in rust. Weed smell all through the property.
Stayed 6 nights in Mar 2023
Response from Susanne on Mar 17, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Bryant

Disliked: Property conditions & facilities
I have stayed here before i stayed in a remodeled room which was real nice, this time the room was a little outdated an door was tore up
Stayed 1 night in Mar 2023
Response from Vicky on Mar 15, 2023
I'm sorry you were not happy with room this stay, we are working hard at fixing all the rooms hope your next stay with us is the best!!

2/10 Terrible

Brandie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
lots of drug activity, numerous stray cats around the door. large holes in the walls carpet dirty pillows and comforters dirty tub dirty microwave dirty. smell was awful and the water did not work. this is by far the worse hotel i have ever seen. i immediately returned to my vehicle and checked out. these should be shut down. not safe for a family
Stayed 1 night in Mar 2023
Response from Susanne on Mar 14, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Amber

Stayed 1 night in Mar 2023
Response from Susanne on Mar 14, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Jaz

Stayed 7 nights in Mar 2023
Response from Susanne on Apr 7, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Moussa

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old and dirty
Old and dirty
Stayed 1 night in Mar 2023
Response from Susanne on Mar 14, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Sonia

Disliked: Cleanliness, amenities, property conditions & facilities
This is the dirtiest place I have ever rented. The carpet was nasty, roaches, spider webs, people are fighting outside the rooms. Trash was everyplace, the maintenance of the grounds did not exist. The rooms and the hotel was unacceptable. The place should be shut down.
Stayed 1 night in Mar 2023
Response from Susanne on Mar 14, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

samuel

Stayed 1 night in Mar 2023
Response from Susanne on Apr 7, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Ken

Stayed 1 night in Mar 2023
Response from Susanne on Apr 7, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Joyce

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Susanne on Apr 7, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Jason

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We immediately checked back out. Everything was stained, ac didn't work and the door handle fell off when we entered the room.
Stayed 3 nights in Mar 2023
Response from Susanne on Mar 7, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Daniel

Stayed 1 night in Mar 2023
Response from Susanne on Mar 8, 2023
Thank you for your feed back .We appreciate your business.

2/10 Terrible

Payne

Stayed 1 night in Mar 2023
Response from Susanne on Apr 7, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Susanne on Mar 3, 2023
Thank you for your feed back. We appreciate it.

2/10 Terrible

Hunndit

Disliked: Cleanliness, amenities, property conditions & facilities
The first room was moldy and mildew...some ones clothes were still there..and It hadn't been cleaned at all... cigarette ash and butts on the bed sheets.....the replacement room was mildewy but clean. But once I was inside, the door handle fell off and I was locked in my room for two hours...ended up leaving frustrated after finding a way of unlocking the door
Stayed 1 night in Mar 2023
Response from Susanne on Mar 2, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Subash, Lancaster

Stayed 1 night in Feb 2023
Response from Susanne on Mar 16, 2023
Thank you for your feed back .We appreciate your business

4/10 Poor

Lee

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
All I can say good is price was good
Stayed 1 night in Feb 2023
Response from Susanne on Feb 23, 2023
thank you for your feedback.

2/10 Terrible

Julia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room wasn’t all that great. Left over food in microwave, water damage underneath sink.. room smelled terrible. Not worth $70 for a night. Need better cleaners :)
Stayed 1 night in Feb 2023
Response from Susanne on Feb 21, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

LAWRENCE, Glenville

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
It looked wonderful on the website, but the guests for whom I made the reservation showed me pictures of the filthiness of the entire room, especially the bathroom, and the sheets with holes burned from cigarettes. I was SO embarrassed that I sent these friends to this "dump." It's the worst motel I have EVER seen!
Stayed 1 night in Feb 2023
Response from Susanne on Feb 20, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Jacquelyn

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is not a place to stay other than if you need low income housing on an extended basis. Very rough condition of walls, carpeting, bedding, kitchenette, and door other tenant arrest while visiting.
Response from Susanne on Feb 14, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Keith

Disliked: Staff & service, property conditions & facilities
Cheap price.
Stayed 1 night in Feb 2023
Response from Susanne on Feb 6, 2023
Thanks for your feed back

4/10 Poor

Leah

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Run down bad. Had to switch rooms ( no tv, no refrigerator in some rooms)
Stayed 1 night in Feb 2023
Response from Susanne on Feb 6, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

2/10 Terrible

Austin

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
Literally a crack house with spiders roaches and no sheets or pillows on beds and moldy beds in the outdoor hallways
Stayed 1 night in Dec 2022
Response from Susanne on Feb 3, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible conditions room conditions,other guests fighting and having loud music all night. It was so bad that I had to check out after the first night. They said I will get reinbursed for the other nights and gave me a fake bill for one night but still charged me for the whole stay. What is worst, I bought that stay from Orbitz, a site that I have been using for years and they could not help me in getting my money back. Sadly I made another reservation for the same nights thru Orbitz again, so I ended up paying for two stays at the same time.
Stayed 4 nights in Jan 2023
Response from Susanne on Feb 3, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

2/10 Terrible

Ken

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
The absolute worst place I've ever stayed in. I killed a few bugs but when I left there was still a couple running around. There was only 1 set of towels in the unit and when I asked for a fresh set I was told I had to go back to my room and bring the soiled set so they could log them in. And the room needs to be completely re-modeled. Never go back !!!!
Stayed 4 nights in Jan 2023
Response from VICKY on Jan 29, 2023
I am truely sorry that you were disappointed with your stay we are working hard to get things right.

4/10 Poor

K B

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Susanne on Jan 26, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Jamal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Places listed on hotel.com should not have these p
There were roaches Microwave did not work The bed was not comfortable at all My lady was very upset
Stayed 3 nights in Jan 2023
Response from Susanne on Jan 24, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Lisa, MCDONOUGH

Stayed 9 nights in Jan 2023
Response from Susanne on Mar 7, 2023
thank you for your feeback

2/10 Terrible

Glen

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We had to be in 3 different rooms in 2 days because (1) the water in sink didn't go down (2) the key to the door didn't work after 1 day & maintenance had to come to try to figure it out so they sent us to a3rd room. All 3 had stained carpets on floors, no bathtubs, only showers, one room had no dishes, but was supposed to be a kitchenette. Not a safe area- cops came one night
Stayed 2 nights in Jan 2023
Response from Susanne on Jan 24, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Felicia

Travelled with family and small children, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
They put me in two filthy rooms and wouldn’t give me my money back and told me I had to talk to the manager and the manager did not show up at all for work. And they put me in a non-smoking room the room have blunts and everything all over the floor holes in the wall rats and roaches
Stayed 1 night in Jan 2023
Response from Susanne on Jan 23, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Shavita

Great staff
Stayed 1 night in Jan 2023
Response from Susanne on Jan 20, 2023
Thanks for staying with us. We appreciate your feedback!