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Overview of Gaylord Palms Resort & Convention Center

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2 outdoor pools, cabanas (surcharge), pool umbrellas
2 outdoor pools, cabanas (surcharge), pool umbrellas
2 outdoor pools, cabanas (surcharge), pool umbrellas
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

    Popular LocationOld Town3 min drive
    Popular LocationDisney Springs® Area8 min drive
    Popular LocationDisney Springs®12 min drive
    AirportOrlando, FL (MCO-Orlando Intl.)24 min drive
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About this area

Kissimmee

Located in Kissimmee, Gaylord Palms Resort & Convention Center is in the suburbs and near theme parks. Disney Springs® is worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Disney's Animal Kingdom® Theme Park and Epcot®. Traveling with kids? Don't miss Gatorland® and Universal’s Islands of Adventure. Spend some time exploring the area's activities, including golfing.
Visit our Kissimmee travel guide
Popular Location

What's nearby

  • Old Town - 3 min drive
  • Disney's Typhoon Lagoon Water Park - 7 min drive
  • ESPN Wide World of Sports - 8 min drive
  • Disney Springs® Area - 8 min drive
  • Disney Springs® - 12 min drive

Getting around

  • Kissimmee Station - 21 min drive
  • AirportOrlando Intl. Airport (MCO) - 24 min drive

Restaurants

  • Old Hickory Steakhouse — 1 min walk
  • MOOR — 1 min walk
  • Villa de Flora — 3 min walk
  • Moor — 5 min walk
  • Logan's Roadhouse — 16 min walk

About this property

Gaylord Palms Resort & Convention Center

4-star family-friendly resort near Old Town
This smoke-free resort features 6 restaurants, 2 outdoor pools, and a full-service spa. Free WiFi in public areas and a free theme park shuttle are also provided. Additionally, free water park access, 2 bars/lounges, and a health club are onsite. All 1416 rooms provide conveniences like refrigerators and coffee makers, plus WiFi and Smart TVs with cable channels. Guests will also find wired Internet, Netflix, and room service. Housekeeping is available on request.
Gaylord Palms Resort & Convention Center offers 1416 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Smart televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

2 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a complimentary water park, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Relâche Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard sanitization guidelines of Commitment to Clean (Marriott)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.99 per day), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking: USD 26 per night
  • Valet parking: USD 38 per day
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free theme park shuttle
  • Limo/town car service

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–10:00 AM: USD 10.00-25.50 for adults and USD 10.00-25.50 for children
  • 6 restaurants and 2 coffee shops
  • 2 bars/lounges and 1 poolside bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 2 outdoor pools
  • 2 spa tubs
  • Aerobics classes
  • Arcade/game room
  • Children's pool
  • Fitness center
  • Free water park access
  • Full-service spa
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • Free cribs/infant beds
  • Free theme park shuttle
  • Free water park access
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Waterslide

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Hair salon
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services
  • Change of towels (on request)
  • Change of bedsheets (on request)

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Meeting rooms
  • Conference center (406662 square feet of space)

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Lever door handles
  • Roll-in shower
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Couples dining
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Cable channels
  • Netflix
  • Pay movies
  • Premium channels
  • Smart TV

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in from 4 PM - 4 AM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 34.35 per accommodation, per night
The resort fee includes:
  • Pool access
  • Health club access
  • Fitness center access
  • Internet access
  • Newspaper
  • Phone calls
  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 10.00 and USD 25.50 for adults, USD 10.00 and USD 25.50 for children (approximately)
  • Fee for in-room wireless Internet: USD 14.99 per day (rates may vary)
  • Fee for in-room wired Internet: USD 14.99 per day (rates may vary)
  • Self parking fee: USD 26 per night (in/out privileges)
  • Valet parking fee: USD 38 per day (in/out privileges)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
All taxes and fees are included in the room rate for any reservation where payment is made at time of booking.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Gaylord Palms
Gaylord Palms Kissimmee
Gaylord Palms Resort
Gaylord Palms Resort Kissimmee
Palms Gaylord
Gaylord Palms Hotel Kissimmee
Gaylord Palms Orlando
Gaylord Palms Resort Orlando
Gaylord Resort
Gaylord Palms Resort Orlando
Gaylord Palms Orlando
Gaylord Palms Resort Convention Center
Gaylord Palms Resort & Convention Center Resort
Gaylord Palms Resort & Convention Center Kissimmee
Gaylord Palms Resort & Convention Center Resort Kissimmee

Frequently asked questions

Can I cancel my reservation for free at Gaylord Palms Resort & Convention Center and receive a full refund?
Yes, Gaylord Palms Resort & Convention Center offers free cancellation on select room rates, because flexibility matters! Please refer to Gaylord Palms Resort & Convention Center cancellation policy on our site for more details about any exclusions or requirements.
Does Gaylord Palms Resort & Convention Center have a pool?
Yes, this property has 2 outdoor pools and a children's pool.
Is Gaylord Palms Resort & Convention Center pet-friendly?
No, pets are not allowed at this property.
How much is parking at Gaylord Palms Resort & Convention Center?
Self parking is available for USD 26 per night. Valet parking is available for USD 38 per day.
What time is check-in at Gaylord Palms Resort & Convention Center?
Check-in is from 4 PM - 4 AM.
What time is check-out at Gaylord Palms Resort & Convention Center?
Check-out is at 11 AM.
Does Gaylord Palms Resort & Convention Center provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Gaylord Palms Resort & Convention Center located?
This family-friendly Kissimmee resort is located in the suburbs, 2.6 mi (4.2 km) from Celebration Golf Club, and within 6 mi (10 km) of Disney Springs® and Disney's Animal Kingdom® Theme Park. Epcot® and Gatorland® are also within 12 mi (20 km).
4.3
Excellent
5 - Excellent
908
4 - Good
289
3 - Okay
119
2 - Poor
67
1 - Terrible
74

4.5/5

Cleanliness

4.3/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property, extremely friendly and professional staff and the resort was very clean in general
Stayed 4 nights in Nov 2020

5/5 Excellent

Travelled with family, Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Resort and great customer service. The amenities are super and nice view.
Stayed 2 nights in Oct 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the hotel all together. The staff was very friendly and the food was delicious!
Stayed 1 night in Oct 2020

4/5 Good

Travelled with family, Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean, quiet and awesome. Got a little lost looking for the room. That’s all
Stayed 2 nights in Oct 2020

5/5 Excellent

Travelled with family, Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love this resort! My wife and I visited for the first time 7 years ago and just took our son back! The atrium is amazing and the resort is very clean! The waterpark/pool area is great for kids (and adults).To be expected, Covid has shut some shops/restaurants down inside the resort that make it that much more special. Resort staff is very accommodating. Even though they don’t have housekeeping currently, you can still request towels and have old ones picked up promptly. We can’t wait until we can visit again!!
Stayed 3 nights in Oct 2020