I had a good stay in this hotel for 4 nights. The staff is very friendly and helpful. The room I stayed in has no windows so make sure to check if this is important for you. I was there during winter, so it turned out to be better as room was warm. The BF is simple. The staff helped in getting taxi whenever I needed to go somewhere. There are many restaurants in the area. The hotel is in the Old Quarters of Hanoi.
Like most, we had 2 nights in Hanoi at the beginning and end of Halong Bay tour. First hotel was a disaster - similar star ratings and many recommendations which I now believe were fake. Luckily, we didn't book that hotel for the return. Selected Charming 2 and it absolutely lived up to its positive reviews.
Staff greeted us warmly and helped us with our bags from taxi/shuttle and up to the room. Room was large (2 beds), clean and well lit. Bathroom was also very nice (and clean). WiFi (free) which we have found to be problematic in many hotels in Vietnam was good.
Location of the hotel is great. We decided to do a restaurant crawl of some of the top rated local food (pho, bun bo, bun cha, etc) places in the Old Quarter. We hit 4 highly regarded shops/restaurants all of which were within 5-10 minutes' walk from the hotel.
We had an early flight out of No Bai and the hotel helped arrange an early taxi - which arrived exactly on time. Unfortunately, with early flight did not get to try the breakfast (included). Very pleased with our stay at Charming 2.
They helped us book our trip - which made all the difference in our whole experience. So warm and kind. The food was the best - and plentiful. We love the fresh fruit. The room was clean and lovely. We are going back 2 more times this trip - gleefully! Thank you!
Everything was wonderful except the carpet was very dirty. This was a big turn off. Otherwise I loved the place. Staff wonderful. Breakfast was fantastic. Shower was great. They need to rip up carpet and put tile in.
I do not write many reviews unless I was really impressed, this hotel was great.I felt like I was in a safe quiet clean place at the Serene Hotel . The staff was very knowledgeable and professional. I felt I was visiting friends or relatives instead of being in a hotel. I would stay there again, if I go back to Hanoi. I got 5 star customer service at a bargain 2 star price.
The atmospheric, narrow streets of Hanoi's Hoan Kiem have much to offer travelers, including history museums, temples, and water puppet theatre. Hoan Kiem Lake features its own temple, 8th century Jade Mountain Temple, as well as a small tower, built on an islet to honor the lake's legendary giant tortoise. The lake is also a great spot for people watching or relaxing with a book.