We arrived in Hanoi after a flight from Hong Kong and were greeted by friendly staff at The Golden Silk with a welcoming drink. The room we had was adequate in size with a huge comfortable bed which gave us wonderful sleep at night. The bathroom was well equipped. We had a couple of meals in the hotel which were first class and served by the most helpful and courteous staff. The hotel were happy to look after our suit cases for 36 hours while we went off to Halong Bay. Apart from the fact that the curtains in the room were a little frayed we have nothing but praise for this gem of a hotel.
"good but the elevator did not work during our stay"
The staff very friendly the breakfast very good, perfect location close to all attractions BUT the elevator did not work during our stay and we have to walk up 140 stairs every time we needed to go to the room.
A traditional Vietnamese built hotel, a narrow and tall building. The more comfortable rooms are adequately sized and benefit from having a window. The smaller rooms are boxes with windows that look into the building itself. Rooms were clean and had a comfortable bed. Staff were friendly and the breakfast buffet pleasant and filling. Located in a busy street a short walk from the centre of Hanoi and close enough to walk to a number of museums, attractions and restaurants, hotel is well placed. Would I stay here again. Yes.
However one concern in terms of the hotel construction was a lack of exit routes if a fire were to start. The hotel was I believe 9 floors tall with the rear located rooms on each floor having no apparent fire escapes. A consideration when booking!
Hotel in great location. The staff at our hotel made our stay in Hanoi. They were so kind! our itinerary unexpectedly change due to weather and they helped us change our flights and book accommation in Hoi An. Our friends recommended this hotel and we would also recommend it!
Fantastic staff from the get go- the bellman checked the taxi meter to ensure I got a good price, welcome drink and a cold towel as soon as I walked in the door. Exceptionally helpful and friendly staff, from booking tours to recommendations on how to get around Hanoi. Quiet hotel inspire of location, walking distance to the lake and night market. Exceptional value for the price!
I'm a 34 year old who has traveled widely for business and pleasure, and stayed in more than my fair share of five star establishments, historic hotels, and boutique hotels. This is one of the best hotels I have ever stayed in -- perhaps even the best. The Sofitel Metropole is both historic and peerlessly up to date, stylish and perfectly functional. It's located near the heart of Hanoi but simultaneously provides a beautiful and tranquil oasis from the noise and bustle of the city. The staff is exceptionally helpful, thoughtful, and attentive to detail. The hotel's own offerings -- especially Spice Garden -- are well worthy of a visit on their own. Stop looking for a Hanoi hotel -- this is the one.
"This hotel is the best value for money that we hav"
This hotel is the best Value for money that we have stayed in throughout Europe. Great Britain, Asia and America.
The staff were very welcoming and attentive to us. Each time we were presented with wide smiles and excited questioning of where we had been, that day, and what we thought of the days venture.
This hotel is very clean and attractively painted.
The staff are willing to assist in any way and are very interested with all of their patrons.
EXCELLENT-Could not wish for more. Best value for money by quite a distance. THANKYOU
Judith and Fred Neate
The atmospheric, narrow streets of Hanoi's Hoan Kiem have much to offer travelers, including history museums, temples, and water puppet theatre. Hoan Kiem Lake features its own temple, 8th century Jade Mountain Temple, as well as a small tower, built on an islet to honor the lake's legendary giant tortoise. The lake is also a great spot for people watching or relaxing with a book.