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The West Hotel & Spa
3.0 star property

Upscale spa hotel, walk to Hoan Kiem Lake

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

The West Hotel & Spa

Photo gallery for The West Hotel & Spa

Reception
Junior Room, 1 King Bed, City View
Executive Room | View from room
Free daily buffet breakfast
Shower, hydromassage showerhead, designer toiletries, hair dryer

Overview of The West Hotel & Spa

Reviews
9.0

Wonderful

Popular amenities

  • Breakfast includedBreakfast includedBreakfast included
  • SpaSpaSpa
  • LaundryLaundryLaundry
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • Air conditioningAir conditioningAir conditioning
The price is CA $58
CA $67 total
includes taxes & fees
7 May - 8 May

Check out the area

Map
23 Hang Dao, Hoan Kiem, Hanoi, Hanoi, Hanoi, 100000
  • Popular LocationHanoi Old Town Night Market1 min walk
  • Popular LocationHoan Kiem Lake7 min walk
  • Popular LocationHanoi Opera House18 min walk
  • AirportHanoi (HAN-Noi Bai Intl.)40 min drive
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Room options

View all photos for Deluxe Room

Minibar, desk, laptop workspace, blackout drapes

Deluxe Room

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Fan
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Fan
Separate bedroom
  • 301 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Room, 1 Bedroom, City View

Minibar, desk, laptop workspace, blackout drapes

Deluxe Room, 1 Bedroom, City View

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Fan
Separate bedroom
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Fan
  • 409 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Room, 1 King Bed, City View

Junior Room, 1 King Bed, City View

Junior Room, 1 King Bed, City View

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Fan
Separate bedroom
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Executive Room | View from room

Executive Room

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Fan
Separate bedroom
  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 Large Twin Bed and 1 Queen Bed

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Lobby sitting area

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Breakfast included
Spa
Free WiFi
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9.8 out of 10, Exceptional, (1804)
The price is CA $210
CA $239 total
includes taxes & fees
May 2 - May 3
Hanoi Royal Palace Hotel 2

About the area

Hanoi

The West Hotel & Spa is located in Old Quarter, a neighborhood in Hanoi, and is in a shopping district and near a train station. O Quan Chuong and Ho Chi Minh Mausoleum are notable landmarks, and the area's natural beauty can be seen at Hoan Kiem Lake and West Lake. Looking to enjoy an event or a game while in town? See what's happening at My Dinh National Stadium or Hanoi Indoor Games Gymnasium.
Visit our Hanoi travel guideOpens in a new window

What's nearby

  • Hanoi Old Town Night Market - 1 min walk
  • Dong Xuan Market - 6 min walk
  • Hoan Kiem Lake - 7 min walk
  • O Quan Chuong - 7 min walk
  • Hanoi Opera House - 18 min walk

Getting around

  • Hanoi Long Bien Station - 11 min walk
  • Noi Bai Intl. Airport (HAN) - 41 min drive

Restaurants

  • Cai Mam Authentic Vietnamese Cuisine Restaurant in Hanoi - 1 min walk
  • Bami Bread - 1 min walk
  • MẸT Vietnamese Restaurant & Vegetarian Met 2 - 1 min walk
  • Bánh Mì Hôi An - 2 min walk
  • Trứng Đánh Kem Hàng Đào - 1 min walk

About this property

The West Hotel & Spa

Upscale hotel near Hoan Kiem Lake
Hanoi Old Town Night Market and Thang Long Water Puppet Theatre are located near The West Hotel & Spa, which provides a free breakfast buffet, a free daily manager's reception, and dry cleaning/laundry services. Treat yourself to a Thai massage at the onsite spa. Free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and a restaurant are available to all guests.
Other perks include:
  • Airport pick-up service (surcharge), luggage storage, and a front-desk safe
  • A 24-hour front desk, concierge services, and an elevator
  • Smoke-free premises and tour/ticket assistance
Room features
All guestrooms at The West Hotel & Spa have comforts such as fireplaces and laptop-friendly workspaces, as well as thoughtful touches like air conditioning and separate sitting areas.
Extra amenities include:
  • Heating and fans
  • Hydromassage showers, designer toiletries, and bidets
  • 55-inch Smart TVs with digital channels
  • Wardrobes/closets, separate sitting areas, and coffee/tea makers

All-inclusive details

All-inclusive room rates at The West Hotel & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A restaurant
  • Free daily manager's reception

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Full-service spa

  • Hot stone massages
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (25 inch wide door)
  • Hardwood flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (25 inches high)
  • Wheelchair-accessible spa

More

  • 1 building
  • 9 floors
  • Built in 2022
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • 55-inch Smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Fan
  • Fireplace
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 420000 per vehicle (maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

The West Hotel & Spa Hotel
The West Hotel & Spa Hanoi
The West Hotel & Spa Hotel Hanoi

Frequently asked questions

Is The West Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The West Hotel & Spa?

As of Apr 29, 2024, prices found for a 1-night stay for 2 adults at The West Hotel & Spa on May 7, 2024 start from CA $58.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The West Hotel & Spa?

This hotel doesn't offer parking.

What time is check-in at The West Hotel & Spa?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at The West Hotel & Spa?

Check-out is at noon.

Does The West Hotel & Spa provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of VND 420000 per vehicle applies.

Are there all-inclusive benefits at The West Hotel & Spa?

Some rate plans available at this property are all-inclusive.

Where is The West Hotel & Spa located?

Located in Old Quarter, this spa hotel is within a 5-minute walk of Hanoi Old Town Night Market and Thang Long Water Puppet Theatre. Hoan Kiem Lake and Dong Xuan Market are also within 10 minutes. Hanoi Long Bien Station is 11 minutes by foot and Hanoi Railway Station is 20 minutes.

The West Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 24 out of 36 reviews" "
Rating 8 - Good. 9 out of 36 reviews" "
Rating 6 - Okay. 1 out of 36 reviews" "
Rating 4 - Poor. 1 out of 36 reviews" "
Rating 2 - Terrible. 1 out of 36 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! So friendly and helpful! Great breakfast! Great laundry service. The toilet would "girgle" off and on and splash water all over the toilet seat.
Stayed 1 night in Mar 2024

6/10 Okay

Desire

Travelled with family
Liked: Staff & service
Good location, excellent staff (Mike help us a lot), cleaning is ok
Stayed 2 nights in Mar 2024

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the staff very helpful and supportive. They went out of their way to help us when our plane was delayed and to make us feel comfortable during our stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staffs
Stayed 2 nights in Feb 2024

10/10 Excellent

Quynh Hoa, Cary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk customer service is very polite and helpful to assist us finding restaurant.
Stayed 3 nights in Jan 2024

8/10 Good

Bill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First time in Ha Noi it was crazy good. Very busy streets but shopping and dinning was very affortable, Hotel was clean and work well for my family of 4.
Stayed 3 nights in Jan 2024

10/10 Excellent

Brayden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We highly recommend this hotel, everything is just perfect and we enjoy our stay, the staff are so friendly and helpful. Convenient location to everything.

10/10 Excellent

Simon

Liked: Cleanliness, property conditions & facilities, room comfort
HANOI JANUARY 2024
Nice hotel in the old quarter and actually on the street where the night market. Staff were very helpful and friendly. I booked a car with the hotel from and to the airport. Good price and excellent service. And last night I came back to my room to some snacks and a thank you card from the hotel!
Stayed 3 nights in Jan 2024

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice convient location
Stayed 2 nights in Jan 2024