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"Good breakfast and excellent customer care. Love this hotel and will come back"

"OK"

"Wonderful stay ! Perfect location and the staff were incredible including May and Lily from the front desk :)"

"This property is a hidden gem! The staff is excellent and extremely attentive. It was raining out and they accompanied each member in our group with an umbrella to our van. The rooms were very clean. The rooftop bar was the perfect vibe with superb drinks, delicious food, along with a phenomenal view. There is an infinity pool as well. The spa was very relaxing and professional. 1.5 hour massage for USD35. Finally it is a great location in old city. Plenty of bars and restaurants nearby. Highly recommend Hanoi House for drinks. "

"Possibly the best customer service I have ever received at a hotel which made the stay feel incredibly special! Would come back in a heartbeat - especially as the hotel is in the perfect location to experience Hanoi"

"The service and room were both excellent! My sister and I stayed for 4 days and 3 nights, and we truly enjoyed our time there. The room was clean, comfortable, and very pleasant. The staff were friendly, attentive, and always willing to assist whenever we had any questions. We especially appreciated how they took the initiative to remember our names and greet us each day, which made our stay feel even more warm and welcoming. They knew we had an early flight back on our last day so they even prepared breakfast boxes for us :) The breakfast was also not bad. Overall, my sister and I had a wonderful experience and really enjoyed our stay."

"I had an excellent experience with the hotel staff—their courtesy and warm welcome truly stood out. They were always proactive in offering help and went above and beyond to make sure everything was comfortable. What impressed me most was their willingness to suggest great tourist spots and guide us with genuine care. Their support made the entire stay much more enjoyable. I would give 100% credit to the staff for making this experience so memorable. Highly appreciated!"

"Thanks"

"First time staying in this Hotel. Everything is fine. It is a bit dated compare to some major hotel. In terms of prices, this is on the high side compare to other hotel. But, it is good enough for me."