Esmeralda Vacation Packages

Home away from home.

Our stay was absolutely beautiful! The pools, diverse restaurants, and prime location were all fantastic. However, there were a few issues. When we entered our room, we found only two towels, and one of them had makeup on it. Additionally, the spa’s location had been temporarily moved, and the staff was unclear about where we should go.

Fernando,,house of Mosaic was absolutely beautiful he makes.sure you feel at home welcomes i tk his place as if uour family,,definitely recommend staying here absolutely loved it,,big thanks to Fernando!!!!

Check in was a breeze. Theybwere doing construction but it did not impact us. The gift shop was VERY pricey. But that also doesnt make me want to leave a bad review. What i didnt enjoy was property did.not.follow theough with people reserving pool loungers. There arent many to begin with and when entitled guests think they can leave their stuff without a care in the world. We have balcony over looking the pool and enjoyed our loungers up on the balcony but watching all the empty "reserved" chairs with towels on them, was very annoying. There is a no reaerve policy and no one cared. Suxkedwhen we wanted to swim. Also the wave shack was not good and the staff needs.training. the cross contamination made me not want to eat there after ordering our food. No we did not say anything. We just didnt eat there again. Overall, will stay there again once renovations are finished. Our room, the mattress felt like an old school sprin matress on wood slats that creaked everytime we moved, waking us up nightly.