I recently booked a night at the Fairmont in Dallas to attend The Technology Ball on 11/7/15. This reservation was made via Expedia. Upon our arrival we were informed that we did not have a reservation. I found my itinerary and discovered that I had mistakenly booked it for 11/1, not 11/7. The individual checking us in informed me that they had us as a no show for 11/1 and that I would need to call Expedia to get a refund. Given that we was running late for the event I informed them that we would just book a room for the evening and call Expedia later.
On 11/10 I called to discuss with Expedia and they spoke with your reservations department, after which they informed me that The Fairmont was unwilling to refund or provide any credits to me. Needless to say I am very disappointed. This was an honest mistake and I ultimately gave Fairmont my business, with the understanding that I would be able to work something out after the fact. I was also very surprised to see a hotel of this caliber unwilling to assist in some manner.
On 11/10 I tried to appeal to the hotel directly; however, to this date they have not responded to my email. This is a very nice hotel, but again I am very disappointed in the customer service and lack of responsiveness.
Made the trip to Dallas to go see the Eagles take on the Cowboys. Booked Nylo based off of reviews. Hotel is modern and loved the rooms. I recently read reviews about "paper-thin" walls and concerns about music from the rooftop bar, but I did not notice this nor have any issues with noise. We stayed on the 5th floor, one below the rooftop bar. The rooftop bar is a must do, you get an amazing view of Downtown Dallas.
A couple areas to eat and drink. Hotel is used a lot for seminars and conferences. The only bad thing is if they have a huge conference, all the parking is taken. But once they all leave they have plenty of parking.
We stayed only one night at the Magnolia Hotel on the way back to Canada. The hotel has a great look to it.
Our concierge was extremely helpful identifying things to do for our quick stay including the Milk and Cookie social.
The hotel is extremely close to the important landmarks in Dallas (walking distance) which was great.
Our room was great with windows facing 3 of 4 directions (3 out of 4 of North, South, East, and West). It was a great room.
The cookie social was very busy with a lot of people socializing.
The hotel and staff are very unique.
Second stay w/Hotel. It suited my needs for lodging in the downtown area and priced below others in the area. The building is really nice, eclectic and the rooms are quite comfortable. My main feedback in terms of any disappointment with my stay revolves around the fact that there was only one operational elevator in this 14-story building. This made for a very frustrating time when entering and exiting the rooms. There are a total of three elevators with one of the two being marked as a "service" elevator. However, during the three day, two night stay this 'service' elevator was not in service. Depending on the time of day/night, wait times for the one elevator was anywhere from 2 minutes up to eight minutes. When leaving my room on the eight floor, I would first go and press the down button to call the elevator, go back to my room to finish grabbing my things and then come back out two to three minutes later to wait on the elevator a few more minutes. By the second day I was taking the stairs down no matter what. The stairs are fairly steep, but I did use them on the way up a handful of times because of the large gathering of people in the lobby going up. The last thing is that 80% of the time, it was the hotel staff using the elevators. This was frustrating because there was a small army of staff hopping on and off, one floor at a time. I felt like they should be the ones using the 'service elevator', or the stairs. I would stay here again, but ensure ALL elevators work.
Like everything in Texas, downtown Dallas is big. Fortunately, downtown’s zones make it easy to explore. The city’s art museum, symphony, and Dallas World Aquarium reside in the Arts District. West End’s Elm Street marks the spot where President John F. Kennedy was assassinated in 1963. The Sixth Floor Museum chronicles this dark day. Deep Ellum, east of downtown, is Dallas’ main nightlife hub.