Ceviche Square Tours and Activities

The property itself was great. Right on the beach, the room had a private pool. It was a perfect getaway spot if you are looking to be a $20-30 ride away from the big parties. The staff was readily available to help via WhatsApp. The rest of this list is not really the fault of the hotel but something travelers should be aware of: -May through September is peak sargassum (type of seaweed) season so the beach and water are not really accessible. -The constant reminder to tip and “tip is not included” was a bit annoying. It didn’t change my standard 20% tips but the frequency was annoying -The hotel advertises as “LGBTQ+ friendly.” I’ll say they are “admitting” but not “friendly.” The little jokes and laughs each time an attendant would walk by or after taking an order was a bit childish. Granted, I wasn’t expecting PV- or MC-level friendliness in Tulum but this was unwelcome. All that being said: hotel gets a 5; service 4; Tulum as an LGBT+ welcoming place gets a 2.

This is a great resort for families, the service was great, very friendly, nice and helpful staff. The food was very delicious in most places, the property is beautiful. It is also very close to attractions, if you rent a car it’s very easy to park and just drive yourself to places. Safe area to drive in. A few things I think they can do better on is cleanliness in the room, we found clothes from a previous guest’s child in the restroom’s cabinet and water from shower was leaking all over until we told them, but they fixed it super quickly. Also the junior suites are not suites, they are just regular rooms so maybe they should change the name so people don’t think they will be going into a suite when you are not. Last, when checking in, one of their guys was very deceiving and basically lied to is telling us because we were VIP guests we were getting a special breakfast and complimentary massage, turns out it was one of those things where you have to listen to a whole lot of marketing material and they try to sell you stuff, if he would have been honest from the start we would have declined right away since we were on vacation and not on a business trip and much rather spend our time relaxing. Other than that everything was beautiful!!

Holbox at its finest