- Liked: Cleanliness
- Disliked: Staff & service, amenities
My family and I have stayed at Westin Spa Resort about 4-5 times and I have to say this last time was very disappointing that we will most likely won’t be staying there anymore. The staff especially the lifeguard and security were not friendly at all. It was my birthday weekend and even the manager didn’t allow my family to sing nor cut a cake for my birthday. We will definitely be looking at other options for our future Cancun trips.