- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and hotel in general very well maintained and clean, excellent service, AWESOME STAFF!
You can change or cancel this stay if plans change. Because flexibility matters.
Located on the beach, The Westin Resort & Spa Cancun is in Cancun's Zona Hotelera neighbourhood. The area's natural beauty can be seen at Delfines Beach and Tortuga Beach, while Ventura Park Cancun and Aquaworld are popular area attractions. Cancun Interactive Aquarium and Delphinus Dreams are not to be missed. Our guests appreciate the resort's quiet location.
You'll be asked to pay the following charges at the property:
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
I’ll just tell you the facts. This property was not for me but here are the Pros & Cons in my opinion: Pros: very clean hotel and helpful staff. The a/c worked very good, and we didn’t see many bug in a week. Lots of clean and amazing pools with f&b service to them. Everyone spoke English if that’s what you need, including the guests. They exchange dollars for pesos on site but never have change. Close to the R1 touristy hop on hop off bus. Cons: I checked on their website not Expedia’s and called but they don’t actually have washers and dryers on site. Turns out they only have them in villa suites, & dry cleaning services were too pricey. Room service u have to go to the restaurant look at the menu, then walk back to your room and order what you want. They don’t have IRD menus and were out of food items. No authentic Mexican food options (in Mexico) The place has time share salesmen who double as personal concierge. They will call you everyday until you complain to managers. I didn’t get a free promo! I paid for my stay, why would you wake me up in the morning, to bother me?! My fire alarm went off due to steam from the shower and the tech could not shut it off so they uninstalled it. Security said it happens all the time and apologized. Ocean view rooms: Do not Upgrade to these!! The Windows get foggy so it’s better to get a balcony. All property bars are open until 11pm and everything else is far far far from the hotel. These are minor gripes but made