expedia

Overview of The Westin Resort & Spa Cancun

Photo gallery

Guest reviews

4.0 / 5Very Good
4,396 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

AirportCancun, Quintana Roo (CUN-Cancun Intl.)12 min drive

Choose dates to view prices

Free cancellation on all rooms

You can change or cancel this stay if plans change. Because flexibility matters.

  • Studio, 1 King Bed with Sofa bed, Balcony, Lagoon View

    Studio, 1 King Bed with Sofa bed, Balcony, Lagoon View

    Room amenities

    • Lagoon view
    • Sleeps 4
    More details
  • Villa, 2 Bedrooms, Balcony, Lagoon View

    Villa, 2 Bedrooms, Balcony, Lagoon View

    Room amenities

    • Lagoon view
    • Sleeps 6
    More details
  • Studio, 1 King Bed with Sofa bed, Balcony, Ocean View

    Studio, 1 King Bed with Sofa bed, Balcony, Ocean View

    Room amenities

    • Ocean view
    • Sleeps 4
    More details
  • Villa, 2 Bedrooms, Balcony, Ocean View

    Villa, 2 Bedrooms, Balcony, Ocean View

    Room amenities

    • Ocean view
    • Sleeps 6
    More details
  • Room, 1 King Bed, Lagoon View

    Room, 1 King Bed, Lagoon View

    Room amenities

    • Lagoon view
    • Sleeps 2
    More details
  • Room, 2 Double Beds, Lagoon View

    Room, 2 Double Beds, Lagoon View

    Room amenities

    • Lagoon view
    • Sleeps 4
    More details
  • Room, 1 King Bed, Ocean View

    Room, 1 King Bed, Ocean View

    Room amenities

    • Ocean view
    • Sleeps 2
    More details
  • Room, 2 Double Beds, Ocean View

    Room, 2 Double Beds, Ocean View

    Room amenities

    • Ocean view
    • Sleeps 4
    More details
  • Room, 1 King Bed, Balcony, Lagoon View

    Room, 1 King Bed, Balcony, Lagoon View

    Room amenities

    • Lagoon view
    • Sleeps 2
    More details
  • Room, 2 Double Beds, Balcony, Lagoon View

    Room, 2 Double Beds, Balcony, Lagoon View

    Room amenities

    • Lagoon view
    • Sleeps 4
    More details
  • Room, 1 King Bed, Balcony, Ocean View

    Room, 1 King Bed, Balcony, Ocean View

    Room amenities

    • Ocean view
    • Sleeps 2
    More details
  • Room, 2 Double Beds, Balcony, Ocean View

    Room, 2 Double Beds, Balcony, Ocean View

    Room amenities

    • Ocean view
    • Sleeps 4
    More details
  • Royal Room, Business Lounge Access

    Royal Room, Business Lounge Access

    Room amenities

    • Sleeps 2
    More details
  • Royal Room, Business Lounge Access

    Royal Room, Business Lounge Access

    Room amenities

    • Sleeps 4
    More details
  • Royal Room, Business Lounge Access

    Royal Room, Business Lounge Access

    Room amenities

    • Sleeps 2
    More details
  • Royal Room, Business Lounge Access

    Royal Room, Business Lounge Access

    Room amenities

    • Sleeps 4
    More details

About this area

Cancun

Located on the beach, The Westin Resort & Spa Cancun is in Cancun's Zona Hotelera neighbourhood. The area's natural beauty can be seen at Delfines Beach and Tortuga Beach, while Ventura Park Cancun and Aquaworld are popular area attractions. Cancun Interactive Aquarium and Delphinus Dreams are not to be missed. Our guests appreciate the resort's quiet location.

Popular Location

What's nearby

  • Delfines Beach - 2 min drive
  • Iberostar Cancun Golf Course - 3 min drive
  • Maya Cancun Museum - 4 min drive
  • El Rey Ruins - 4 min drive
  • Ventura Park Cancun - 5 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 12 min drive

Restaurants

  • Where to eat
  • Sea & Stones Restaurant – Open daily.
  • Arena Sports Bar – Open daily.
  • Sabor Casual Kitchen – Open daily.
Questions about this property?Find answers

About this property

The Westin Resort & Spa Cancun

Upscale resort on the beach, with 6 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at The Westin Resort & Spa Cancun's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants. All 379 rooms offer free WiFi, pillowtop beds and LED TVs with cable channels. Other amenities available to guests include 24-hour room service, separate bathtubs and showers and coffee/tea makers.
The Westin Resort & Spa Cancun offers 379 forms of accommodation which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottles of water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers.
This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Free valet parking

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–11:30 AM: MXN 346-390 for adults and MXN 176-346 for children
3 restaurants
1 poolside bar and 1 bar
24-hour room service

Things to do

6 outdoor pools
Aerobics classes
Basketball
Children's pool
Fitness centre
Full-service spa
Outdoor tennis court
Pilates classes
Playground
Sauna
Shopping
Hot tub
Steam room
Yoga classes

Family friendly

6 outdoor pools
Children's pool
Dry-cleaning service
Laundry facilities
Playground
Snack bar/deli

Conveniences

ATM/banking services
Ballroom
Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter
Turndown service
Wedding services

Languages spoken

English
Spanish

Business services

Business centre
Computer station
Meeting rooms
Conference space

Outdoors

Beach loungers
Beach umbrellas
Beachfront location
Garden
Pool sunloungers
Pool umbrellas
Terrace

Spa

Aromatherapy
Body treatments
Body wraps
Couples treatment room(s)
Facials
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - prenatal
Massage - sports
Massage - swedish
Reflexology
Spa open daily
Hot tub
Steam room

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Assistive listening devices available
Assistive listening devices in meeting rooms
Braille signage
In-room accessibility
Roll-in shower
Visual alarms in hallways
Wheelchair-accessible business centre
Wheelchair-accessible fitness centre
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

More

Smoke-free property

Room amenities

Bedroom

Climate control (air conditioning)
Pillow-top mattress

Bathroom

Free toiletries
Hairdryer
Separate bathtub and shower

Entertainment

TV channels
LED TV

Food and drink

Coffee/tea maker
Free bottled water

More

Access via exterior corridors
Desk
In-room massage
Iron/ironing board
Laptop-compatible safe
Phone
Turndown service

Policies

Check-in

Check-in time starts at 4 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Express check-out

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.

Payment types accepted at this property

Diners Club
Discover
JCB International
Mastercard
American Express
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between MXN 346 and MXN 390 for adults, and MXN 176 and MXN 346 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Property is also known as

  • Westin Resort Cancun
  • Westin Resort
  • Westin Cancun
  • The Westin Resort Spa Cancun
All reviews

Guest reviews

4.0

Very Good

5 - Excellent
1,714
4 - Good
1,578
3 - Okay
629
2 - Mediocre
267
1 - Poor
208
4.2
Cleanliness
4.3
Service and Staff
4.2
Amenities
3.8
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Rooms and hotel in general very well maintained and clean, excellent service, AWESOME STAFF!

Stayed 3 nights in Mar. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved my stay here and will definitely be back! The location was perfect, the rooms & resort was clean, the beach is beautiful!

Stayed 3 nights in Mar. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 8 nights in Mar. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service

Stayed 6 nights in Mar. 2020

2/5

  • Liked: Cleanliness, staff & service
  • Disliked: Amenities, property conditions & facilities

I’ll just tell you the facts. This property was not for me but here are the Pros & Cons in my opinion: Pros: very clean hotel and helpful staff. The a/c worked very good, and we didn’t see many bug in a week. Lots of clean and amazing pools with f&b service to them. Everyone spoke English if that’s what you need, including the guests. They exchange dollars for pesos on site but never have change. Close to the R1 touristy hop on hop off bus. Cons: I checked on their website not Expedia’s and called but they don’t actually have washers and dryers on site. Turns out they only have them in villa suites, & dry cleaning services were too pricey. Room service u have to go to the restaurant look at the menu, then walk back to your room and order what you want. They don’t have IRD menus and were out of food items. No authentic Mexican food options (in Mexico) The place has time share salesmen who double as personal concierge. They will call you everyday until you complain to managers. I didn’t get a free promo! I paid for my stay, why would you wake me up in the morning, to bother me?! My fire alarm went off due to steam from the shower and the tech could not shut it off so they uninstalled it. Security said it happens all the time and apologized. Ocean view rooms: Do not Upgrade to these!! The Windows get foggy so it’s better to get a balcony. All property bars are open until 11pm and everything else is far far far from the hotel. These are minor gripes but made

Stayed 6 nights in Mar. 2020