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Overview of The Westin Resort & Spa Cancun

Photo gallery

Featured Image
On the beach, sun loungers, beach umbrellas, beach massages
6 outdoor pools, pool umbrellas, sun loungers
6 outdoor pools, pool umbrellas, sun loungers
6 outdoor pools, pool umbrellas, sun loungers

The Westin Resort & Spa Cancun

4 out of 5

4.0/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationCancún Underwater Museum (Punta Nizuc)15 min walk
    Popular LocationDelfines Beach2 min drive
    Popular LocationEl Rey Ruins4 min drive
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)12 min drive

Choose dates to view prices

Room, 1 King Bed, Non Smoking, Lagoon View

3.6/5 guest room rating
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Non Smoking, Lagoon View

4.2/5 guest room rating
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Villa, 2 Bedrooms, Balcony, Ocean View

  • Ocean view
  • Sleeps 6
  • 2 King Beds

Room, 1 King Bed, Balcony, Lagoon View

  • Lagoon view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Balcony, Lagoon View

  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Balcony, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Ocean View

4/5 guest room rating
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Non Smoking, Ocean View

4.3/5 guest room rating
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Studio, 1 King Bed, Balcony, Lagoon View

  • Lagoon view
  • Sleeps 4
  • 1 King Bed

Villa, 2 Bedrooms, Balcony, Lagoon View

  • Lagoon view
  • Sleeps 6
  • 2 King Beds

Studio, 1 King Bed, Balcony, Ocean View

  • Ocean view
  • Sleeps 4
  • 1 King Bed

Royal Room, 1 King Bed, Balcony, Lagoon View

  • Lagoon view
  • Sleeps 2
  • 1 King Bed

Royal Room, 2 Double Beds, Balcony, Lagoon View

  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Royal Room, 1 King Bed, Balcony, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Balcony, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Royal Room, 2 Double Beds, Balcony, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

About this area

Cancun

Located on the beach, The Westin Resort & Spa Cancun is in Cancun's Zona Hotelera neighborhood. The area's natural beauty can be seen at Delfines Beach and Tortuga Beach, while Aquaworld and Cancun Interactive Aquarium are popular area attractions. Looking to enjoy an event or a game while in town? See what's happening at Andres Quintana Roo Stadium or Beto Avila Baseball Stadium. Looking to get your feet wet? Kayaking, scuba diving and snorkeling adventures can be found near the property. Guests appreciate the resort's quiet location.
Popular Location

What's nearby

  • Cancún Underwater Museum (Punta Nizuc) - 15 min walk
  • Delfines Beach - 2 min drive
  • Iberostar Cancun Golf Course - 3 min drive
  • El Rey Ruins - 4 min drive
  • Ventura Park Cancun - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive

Restaurants

  • Sea & Stones Restaurant — 1 min walk
  • Arena Sports Bar — 1 min walk
  • Navios — 7 min walk
  • Benazuza — 19 min walk
  • Captain's Cove — 4 min drive

About this property

The Westin Resort & Spa Cancun

Upscale resort on the beach, with 6 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at The Westin Resort & Spa Cancun's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants. All 379 rooms offer free WiFi, pillowtop beds, and LED TVs with cable channels. Other amenities available to guests include 24-hour room service, separate bathtubs and showers, and coffee makers.
The Westin Resort & Spa Cancun offers 379 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and amenities available on request include in-room massages.

6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Westin Resort & Spa, Cancun has couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub and a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11:30 AM: MXN 346-390 for adults and MXN 176-346 for children
  • 3 restaurants
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 6 outdoor pools
  • Aerobics classes
  • Basketball
  • Children's pool
  • Fitness center
  • Full-service spa
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Reflexology
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • Cable channels
  • LED TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Desk
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Turndown service

Policies

Check-in

Check-in from 4:00 PM - anytime
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property offers health screenings for COVID-19 (rapid antigen screening) onsite for a surcharge. Reservations for health screenings are required.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MXN 346 and MXN 390 for adults, MXN 176 and MXN 346 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Cancun Westin Resort
Westin Cancun
Westin Resort Cancun
Cancun Westin
The Westin Resort Spa Cancun
Westin Hotel Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Resort
The Westin & Spa Cancun Cancun
The Westin Resort & Spa Cancun Resort
The Westin Resort & Spa Cancun Cancun
The Westin Resort & Spa Cancun Resort Cancun

Frequently asked questions

4.0
Very good
Rating 5 - Excellent. 634 out of 1396 reviews
5 - Excellent 45%
Rating 4 - Good. 414 out of 1396 reviews
4 - Good 30%
Rating 3 - Okay. 185 out of 1396 reviews
3 - Okay 13%
Rating 2 - Poor. 77 out of 1396 reviews
2 - Poor 6%
Rating 1 - Terrible. 86 out of 1396 reviews
1 - Terrible 6%

4.2/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

3.9/5

Property conditions & facilities

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Security always there Excellent customer service
Stayed 9 nights in May 2021

4/5 Good

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
the rooms on the first floor were extremely outdated it seemed like if we were inside a jailhouse, the lobby area looked so nice, i taught the rooms were going to look that way! and the rooms needed to have a deep clean there were a couple of hairs which was gross !
Stayed 1 night in Apr 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy my stay but I wish that we can have a working mini fridge in the room. We stay there in two different rooms but the mini fridge didn’t work in either one. Other than that we really enjoy my vacation time over there. The hotel has really good views, is like looking at a beautiful postcard.
Stayed 1 night in May 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beautiful Beach area, Clean pools
Stayed 3 nights in May 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked customer service
Stayed 3 nights in May 2021