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The Westin Resort & Spa, Cancun

Photo gallery for The Westin Resort & Spa, Cancun

View from property
On the beach, sun loungers, beach umbrellas, beach massages
On the beach, sun loungers, beach umbrellas, beach massages
6 outdoor pools, pool umbrellas, sun loungers
6 outdoor pools, pool umbrellas, sun loungers

Overview of The Westin Resort & Spa, Cancun

The Westin Resort & Spa, Cancun

4.0 star property

8.2/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
Boulevard Kukulcan Km 20, Cancun, QROO, 77500

Explore the area

  • Popular LocationIberostar Cancun Golf Course2 min drive
  • Popular LocationDelfines Beach3 min drive
  • Popular LocationEl Rey Ruins5 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)15 min drive

Room options

About this area

Cancun

Located on the beach, The Westin Resort & Spa, Cancun is in Zona Hotelera, a neighborhood in Cancun. While the natural beauty of Delfines Beach and Tortuga Beach can be enjoyed by anyone, those looking for an activity can check out Iberostar Cancun Golf Course. Looking to enjoy an event or a game while in town? See what's happening at Oasis Arena or Tecnologic Stadium. Looking to get your feet wet? Kayaking, scuba diving and snorkeling adventures can be found near the property. Guests appreciate the hotel's quiet location.

What's nearby

  • Iberostar Cancun Golf Course - 2 min drive
  • Delfines Beach - 3 min drive
  • Maya Museum of Cancun - 5 min drive
  • El Rey Ruins - 5 min drive
  • Ventura Park Cancun - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 15 min drive

Restaurants

  • Navios - 7 min walk
  • El Galeon del Caribe - 12 min walk
  • Xkat-ik - 4 min drive
  • Da Vinci - 5 min drive
  • Restaurante Benazuza - 5 min drive

About this property

The Westin Resort & Spa, Cancun

4-star hotel located in Zona Hotelera
Located close to El Rey Ruins and Delfines Beach, The Westin Resort & Spa, Cancun provides a poolside bar, a terrace, and shopping on site. This hotel is a great place to bask in the sun with a beachfront location, beach massages, and sun loungers. Indulge in a Swedish massage, a body treatment, and a facial at the onsite spa. Be sure to enjoy a meal at Sea & Stones Restaurant, the onsite restaurant. Pilates classes and yoga classes are offered at the gym; other things to do include basketball and volleyball. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and a playground.
You'll also enjoy perks such as:
  • 6 outdoor pools and a children's pool, with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), an outdoor tennis court, and express check-out
  • A 24-hour front desk, concierge services, and meeting rooms
  • Guest reviews say great things about the family-friendly amenities and proximity to public transit
Room features
All 379 rooms offer comforts such as 24-hour room service and laptop-compatible safes, in addition to perks like free WiFi and air conditioning. Guests reviews say good things about the clean rooms at the property.
Extra amenities include:
  • Bathrooms with separate tubs/showers and free toiletries
  • LED TVs with cable channels
  • Coffee/tea makers, desks, and phones

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
On-site antigen/rapid COVID-19 testing is available for a fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available for a fee: MXN 346–390 for adults and MXN 176–346 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Arena Sports Bar
  • Sabor Casual Kitchen
  • Sea & Stones Restaurant

Things to do

  • 6 outdoor pools
  • Basketball
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Volleyball
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 72.62 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between MXN 346 and MXN 390 for adults, MXN 176 and MXN 346 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Property is also known as

Cancun Westin Resort
Westin Cancun
Westin Resort Cancun
Cancun Westin
The Westin Resort Spa Cancun
Westin Hotel Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Resort

Frequently asked questions

Does The Westin Resort & Spa, Cancun have a pool?

Yes, this property has 6 outdoor pools and a children's pool.

How much does it cost to stay at The Westin Resort & Spa, Cancun?

As of Feb 5, 2023, prices found for a 1-night stay for 2 adults at The Westin Resort & Spa, Cancun on Feb 18, 2023 start from CA $249.18, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Westin Resort & Spa, Cancun pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Westin Resort & Spa, Cancun?

Self parking and valet parking are free at this property.

What time is check-in at The Westin Resort & Spa, Cancun?

Check-in is from 4:00 PM - anytime.

What time is check-out at The Westin Resort & Spa, Cancun?

Check-out is at 10 AM.

Where is The Westin Resort & Spa, Cancun located?

Nestled on the beach, this Zona Hotelera hotel is within 2 mi (3 km) of Iberostar Cancun Golf Course, El Rey Ruins, and Delfines Beach. Aquaworld and La Isla Shopping Mall are also within 6 mi (10 km).

Can I cancel my reservation for free at The Westin Resort & Spa, Cancun and receive a full refund?

Yes, The Westin Resort & Spa, Cancun offers free cancellation on select room rates, because flexibility matters! Please refer to The Westin Resort & Spa, Cancun cancellation policy on our site for more details about any exclusions or requirements.

Reviews

8.2

Very good

Rating 10 - Excellent. 595 out of 1134 reviews" "
" "10 - Excellent 52%
Rating 8 - Good. 281 out of 1134 reviews" "
" "8 - Good 25%
Rating 6 - Okay. 131 out of 1134 reviews" "
" "6 - Okay 12%
Rating 4 - Poor. 58 out of 1134 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 69 out of 1134 reviews" "
" "2 - Terrible 6%

8.8/10

Cleanliness

8.7/10

Staff & service

8.1/10

Amenities

8.1/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Amit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, peaceful place for stay.
Stayed 2 nights in Jan 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very attentive to my wife and I! It was a great travel experience. Thanks to all!
Stayed 3 nights in Jan 2023

10/10 Excellent

Erik Paul

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Love the Westin Resort and Spa. Staff was super friendly and the beach was beautiful.
Stayed 3 nights in Jan 2023

10/10 Excellent

obelson

Liked: Staff & service, amenities, property conditions & facilities
Not to bad
Stayed 8 nights in Jan 2023

10/10 Excellent

michelle, Galloway

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been taking trips to Cancun 3-4 times a year since 2017. Last week I stayed at The Westin Resort and Spa and I will stay at this hotel every time I go back from here on out! At first the hotel seemed dated but acceptable but after wondering around and seeing the entire place I was thrilled. The one major thing that stood out to me about this hotel was the kindness of everyone that worked there. I trained customer service professionals so I know good people when I see them. They offer room service, the spa services are great and not overpriced, the little store sells Starbucks coffee and the beach and pools were fantastic. 5 stars for sure! I’m looking forward to my next stay there.
Stayed 3 nights in Jan 2023

4/10 Poor

Gabrielle

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I was disappointed at the condition of the rooms. They were a little run down. Long breakfast line with no healthy alternatives in the store.. so sometimes couldnt eat until 11am when all day menu was available. I am up early. A few requests from housekeeping took up to 3 xs to be fulfilled. I will not stay at this property again. Oh did I mention the dead bug in the room frig?

6/10 Okay

Maura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I did not like the checkout time it's too early and did not like the hidden fees example $28 a day tax for environmental fee. Did not like the staff knocking on my door to see if the room was empty before checkout

8/10 Good

Dhriti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is good, clean, friendly staff.

10/10 Excellent

Kyron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is sweet! Right next to the beach and the sports bar has great food and drink.
Stayed 1 night in Dec 2022

8/10 Good

Kert

Travelled with family
Liked: Cleanliness, amenities
The location great. Sports bar service great. The dinner restaurant service was slow, slow and food was just OK, but the view is super