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Lobby
On the beach, sun-loungers, beach umbrellas, beach massages
6 outdoor pools, pool umbrellas, pool loungers
6 outdoor pools, pool umbrellas, pool loungers
6 outdoor pools, pool umbrellas, pool loungers

Guest reviews

3.9/5 Good
1,519 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Spa
Restaurant

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitizer provided
Personal protective equipment

Map

Explore the area

Popular LocationDelfines Beach2 min drive
Popular LocationIberostar Cancun Golf Course3 min drive
Popular LocationEl Rey Ruins4 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)12 min drive

Choose dates to view prices

  • Studio, 1 King Bed, Balcony, Lagoon View

    Room amenities

    • Lagoon view
    • Sleeps 4
    More detailsStudio, 1 King Bed, Balcony, Lagoon View
  • Villa, 2 Bedrooms, Balcony, Lagoon View

    Room amenities

    • Lagoon view
    • Sleeps 6
    More detailsVilla, 2 Bedrooms, Balcony, Lagoon View
  • Studio, 1 King Bed, Balcony, Ocean View

    Room amenities

    • Ocean view
    • Sleeps 4
    More detailsStudio, 1 King Bed, Balcony, Ocean View
  • Villa, 2 Bedrooms, Balcony, Ocean View

    Room amenities

    • Ocean view
    • Sleeps 6
    More detailsVilla, 2 Bedrooms, Balcony, Ocean View
  • Room, 1 King Bed, Non Smoking, Lagoon View

    3.8/5 guest room rating

    Room amenities

    • Lagoon view
    • Sleeps 2
    More detailsRoom, 1 King Bed, Non Smoking, Lagoon View
  • Room, 2 Double Beds, Non Smoking, Lagoon View

    4.3/5 guest room rating

    Room amenities

    • Lagoon view
    • Sleeps 4
    More detailsRoom, 2 Double Beds, Non Smoking, Lagoon View
  • Room, 1 King Bed, Non Smoking, Ocean View

    4.2/5 guest room rating

    Room amenities

    • Ocean view
    • Sleeps 2
    More detailsRoom, 1 King Bed, Non Smoking, Ocean View
  • Room, 2 Double Beds, Non Smoking, Ocean View

    4.3/5 guest room rating

    Room amenities

    • Ocean view
    • Sleeps 4
    More detailsRoom, 2 Double Beds, Non Smoking, Ocean View
  • Room, 1 King Bed, Balcony, Lagoon View

    Room amenities

    • Lagoon view
    • Sleeps 2
    More detailsRoom, 1 King Bed, Balcony, Lagoon View
  • Room, 2 Double Beds, Balcony, Lagoon View

    Room amenities

    • Lagoon view
    • Sleeps 4
    More detailsRoom, 2 Double Beds, Balcony, Lagoon View
  • Room, 1 King Bed, Balcony, Ocean View

    Room amenities

    • Ocean view
    • Sleeps 2
    More detailsRoom, 1 King Bed, Balcony, Ocean View
  • Room, 2 Double Beds, Balcony, Ocean View

    Room amenities

    • Ocean view
    • Sleeps 4
    More detailsRoom, 2 Double Beds, Balcony, Ocean View
  • Royal Room, 1 King Bed, Balcony, Lagoon View

    Room amenities

    • Sleeps 2
    More detailsRoyal Room, 1 King Bed, Balcony, Lagoon View
  • Royal Room, 2 Double Beds, Balcony, Lagoon View

    Room amenities

    • Sleeps 4
    More detailsRoyal Room, 2 Double Beds, Balcony, Lagoon View
  • Royal Room, 1 King Bed, Balcony, Ocean View

    Room amenities

    • Sleeps 2
    More detailsRoyal Room, 1 King Bed, Balcony, Ocean View
  • Royal Room, 2 Double Beds, Balcony, Ocean View

    Room amenities

    • Sleeps 4
    More detailsRoyal Room, 2 Double Beds, Balcony, Ocean View

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Cancun

Located on the beach, The Westin Resort & Spa Cancun is in Cancun's Zona Hotelera neighbourhood. The area's natural beauty can be seen at Delfines Beach and Tortuga Beach, while Aquaworld and Cancun Interactive Aquarium are popular local attractions. Looking to enjoy an event or a game while in town? See what's happening at Andres Quintana Roo Stadium or Beto Avila Baseball Stadium. Looking to get your feet wet? Kayaking, scuba diving and snorkelling adventures can be found near the property. Our guests appreciate the resort's quiet location.

Visit our Cancun travel guide
Map
Popular Location

What's nearby

  • Delfines Beach - 2 min drive
  • Iberostar Cancun Golf Course - 3 min drive
  • Maya Cancun Museum - 4 min drive
  • El Rey Ruins - 4 min drive
  • Ventura Park Cancun - 5 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 12 min drive

Restaurants

  • Sea & Stones Restaurant — 1 min walk
  • Arena Sports Bar — 1 min walk
Questions about this property?Find answers

About this property

The Westin Resort & Spa Cancun

Upscale resort on the beach, with 6 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at The Westin Resort & Spa Cancun's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants. All 379 rooms offer free WiFi, pillowtop beds and LED TVs with cable channels. Other amenities available to guests include 24-hour room service, separate bathtubs and showers and coffee/tea makers.
The Westin Resort & Spa Cancun offers 379 forms of accommodation which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottles of water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers.

This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard sanitisation guidelines of Commitment to Clean (Marriott)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free valet parking

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11:30 AM: MXN 346-390 for adults and MXN 176-346 for children
  • 3 restaurants
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 6 outdoor pools
  • Aerobics classes
  • Basketball
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Hot tub
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Children's pool
  • Dry-cleaning service
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Computer station
  • Meeting rooms
  • Conference space

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - swedish
  • Reflexology
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower

Entertainment

  • TV channels
  • LED TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Desk
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Turndown service

Policies

Check-in

Check-in between 4:00 PM and anytime
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between MXN 346 and MXN 390 for adults, and MXN 176 and MXN 346 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser
Contactless check-out is available
The property affirms that it follows sanitisation practices of Commitment to Clean (Marriott) guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Westin Resort Cancun
Westin Resort
Westin Cancun
The Westin Resort Spa Cancun

Frequently asked questions

Can I cancel my reservation for free at The Westin Resort & Spa Cancun and receive a full refund?
Yes, The Westin Resort & Spa Cancun offers free cancellation on select room rates, because flexibility matters! Please refer to The Westin Resort & Spa Cancun cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has 6 outdoor pools and a children's pool.
Is this resort pet-friendly?
No, only service animals are welcome at the property.
How much is parking at The Westin Resort & Spa Cancun?
Self-parking and valet parking are free at this property.
What time is check-in at this property?
Check-in is from 4:00 PM to anytime.
What time is check-out at this property?
Checkout is at 10 AM.
Where is The Westin Resort & Spa Cancun located?
Nestled on the beach, this Zona Hotelera resort is within 2 mi (3 km) of El Rey Ruins and Delfines Beach. Aquaworld and Cancun Interactive Aquarium are also within 6 mi (10 km).

Guest reviews

Overall score and ratings for The Westin Resort & Spa Cancun

3.9
5 - Excellent
621
4 - Good
475
3 - Okay
225
2 - Mediocre
99
1 - Poor
99
4.2
Cleanliness
4.3
Service and Staff
4.1
Amenities
3.8
Property condition

3/5

  • Liked: Cleanliness
  • Disliked: Staff & service, amenities

My family and I have stayed at Westin Spa Resort about 4-5 times and I have to say this last time was very disappointing that we will most likely won’t be staying there anymore. The staff especially the lifeguard and security were not friendly at all. It was my birthday weekend and even the manager didn’t allow my family to sing nor cut a cake for my birthday. We will definitely be looking at other options for our future Cancun trips.

Stayed 5 nights in Jul 2020

3/5

  • Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Jul 2020

1/5

  • Disliked: Staff & service, amenities

Hotel staff was extremely rude(female manager, lifeguard and waiters) Could not play w/beach ball , could not have music playing outside and could not approach vendors on the beach. The only person who was amazing/took care of us for food & drinks was waiter Fernando!

Stayed 5 nights in Jul 2020

1/5

  • Liked: Property conditions & facilities
  • Disliked: Staff & service

Staff was horrible we have always stayed here and next year we will not book here again . Management was unprofessional they were rude . It was definitely a no no this year

Stayed 5 nights in Jul 2020

4/5 Good

    Very pleasant, super clean and nice place

    Stayed 7 nights in Jul 2020