Title: Hotel NYX Cancun - Near La Isla Shopping Mall - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel NYX Cancun - Near La Isla Shopping Mall A beachside retreat just steps from La Isla Shopping Mall offers the perfect balance of relaxation and excitement with pristine beaches and spa indulgences ## Photo gallery for Hotel NYX Cancun - Near La Isla Shopping Mall ![On the beach, white sand, beach cabanas, sun loungers - Hotel NYX Cancun - Near La Isla Shopping Mall (Cancun)](https://images.trvl-media.com/lodging/1000000/670000/663000/662993/bacdd21d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![4 restaurants, breakfast, lunch, dinner served; international cuisine - Hotel NYX Cancun - Near La Isla Shopping Mall (Cancun)](https://images.trvl-media.com/lodging/1000000/670000/663000/662993/3a9b43c2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, pool umbrellas, sun loungers - Hotel NYX Cancun - Near La Isla Shopping Mall (Cancun)](https://images.trvl-media.com/lodging/1000000/670000/663000/662993/1ff70f56.jpg?impolicy=resizecrop&rw=297&ra=fit) ![4 restaurants, breakfast, lunch, dinner served; international cuisine - Hotel NYX Cancun - Near La Isla Shopping Mall (Cancun)](https://images.trvl-media.com/lodging/1000000/670000/663000/662993/06e9948e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - evening/night - Hotel NYX Cancun - Near La Isla Shopping Mall (Cancun)](https://images.trvl-media.com/lodging/1000000/670000/663000/662993/ec8a5cee.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel NYX Cancun offers a free breakfast buffet, a poolside bar, and a grocery store. Guests can enjoy the steam room, spa treatments, white sand beaches, and two outdoor pools. The staff is known for their attentive service. ## Reviews 7.6 Good ## Popular amenities - Pool - Spa - Parking included - Free WiFi - Restaurant ## Room options ### Check availability for these dates Tonight [Jan. 17 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=662993&PinnedHotelID=662993&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=662993&PinnedHotelID=662993&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 18 - Jan. 19](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=662993&PinnedHotelID=662993&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=662993&PinnedHotelID=662993&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=662993&PinnedHotelID=662993&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=662993&PinnedHotelID=662993&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=662993&PinnedHotelID=662993&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=662993&PinnedHotelID=662993&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed Showing 5 of 5 rooms ### View all photos for Standard Room ![Standard Room](https://images.trvl-media.com/lodging/1000000/670000/663000/662993/26b11a02.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 7.4 Good 6 reviews ### Highlights Air conditioning Flat-screen TV Ceiling fan Blackout drapes/curtains Private bathroom Hair dryer Minibar Coffee/tea maker - 269 sq ft - Resort view - Sleeps 2 - 1 Queen Bed ### View all photos for Junior Suite ![Junior Suite](https://images.trvl-media.com/lodging/1000000/670000/663000/662993/582a4128.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Balcony Air conditioning Free rollaway/extra beds Free cribs/infant beds Flat-screen TV Ceiling fan Blackout drapes/curtains Private bathroom - 452 sq ft - Partial ocean view - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Room ![Deluxe Room](https://images.trvl-media.com/lodging/1000000/670000/663000/662993/e8fdc7f5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 10.0 Exceptional 1 review ### Highlights Balcony Air conditioning Free rollaway/extra beds Free cribs/infant beds Flat-screen TV Ceiling fan Blackout drapes/curtains Private bathroom - 398 sq ft - Lagoon view - Sleeps 3 ### View all photos for Suite (Sunset) ![Suite (Sunset)](https://images.trvl-media.com/lodging/1000000/670000/663000/662993/a1b7b168.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (Sunset) 9.2 Wonderful 5 reviews ### Highlights Balcony Air conditioning Free rollaway/extra beds Free cribs/infant beds Flat-screen TV Ceiling fan Blackout drapes/curtains Private bathroom - 398 sq ft - Lagoon view - Sleeps 3 - 1 King Bed ### View all photos for Master Suite ![Superior Suite](https://images.trvl-media.com/lodging/1000000/670000/663000/662993/7dfd8450.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite 7.0 Good 2 reviews ### Highlights Balcony Air conditioning Free rollaway/extra beds Free cribs/infant beds Flat-screen TV Ceiling fan Blackout drapes/curtains Private bathroom - 624 sq ft - Ocean view - Sleeps 3 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-NYX-Cancun.h662993.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-NYX-Cancun.h662993.Hotel-Information) ## About the area Located in Zona Hotelera, a neighborhood in Cancun, Hotel NYX Cancun - Near La Isla Shopping Mall is in the entertainment district and on the beach. Iberostar Cancun Golf Course and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit La Isla Shopping Mall and Puerto Cancun Marina Town Center. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco are not to be missed. [Visit our Cancun travel guide](https://www.expedia.ca/Cancun.dx179995) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.11451%2C-86.75919&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=xSFRurJU5Doqu3J1XURclckmOWw=) Blvd Kukulcan Km 11.5 Hotel Zone, Cancun, QROO, 77500 ### What's nearby - La Isla Shopping Mall \- 6 min walk \- 0.6 km - Isla Dorada \- 9 min walk \- 0.8 km - Cancun Interactive Aquarium \- 10 min walk \- 0.9 km - Hotel Zone Beaches \- 18 min walk \- 1.5 km - Marlin Beach \- 18 min walk \- 1.5 km ### Getting around - Cancun Intl. Airport (CUN) - 22 min drive ### Restaurants - ‪Park Royal Cancun - ‬7 min walk - ‪Starbucks - ‬6 min walk - ‪Andiamo - ‬7 min walk - ‪Los Chachalacos - ‬7 min walk - ‪Azulinda Cafe & Bar - ‬6 min walk ## About this property ### Hotel NYX Cancun - Near La Isla Shopping Mall Hotel near La Isla Shopping Mall Take advantage of a free breakfast buffet, a poolside bar, and a grocery/convenience store at Hotel NYX Cancun - Near La Isla Shopping Mall. This hotel is a great place to bask in the sun with a beachfront location, beachfront dining, and beach cabanas. For some rest and relaxation, visit the steam room, and indulge in a manicure/pedicure, a body treatment, or a deep-tissue massage. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Yoga classes are offered at the gym; other things to do include beach volleyball. In addition to a terrace and shopping on site, guests can connect to free in-room WiFi. Additional perks include: - An outdoor pool along with sun loungers and pool umbrellas - Free self parking - A TV in the lobby, wedding services, and beach umbrellas - Outdoor furniture, a gift shop, and ATM/banking services - Guest reviews give top marks for the helpful staff Room features All 196 rooms include comforts such as air conditioning, in addition to perks like free WiFi and safes. Extra conveniences in all rooms include: - Bathrooms with showers and free toiletries - Coffee/tea makers, ceiling fans, and daily housekeeping ## Similar properties ![On the beach, white sand, beach cabanas, sun loungers](https://images.trvl-media.com/lodging/20000000/19340000/19336100/19336096/c49c5ce0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel NYX Cancun All Inclusive Zona Hotelera - Pool - All-inclusive - Spa - Parking included 8.6 Excellent 1,672 reviews CA $423 CA $530 total includes taxes & fees Jan 26 - Jan 27 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=19336096&PinnedHotelID=19336096&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/10000000/9460000/9450300/9450296/9a33b065.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ocean Dream Cancun by GuruHotel Zona Hotelera - Pool - Spa - Parking included - Free WiFi 7.4 Good 1,002 reviews CA $188 CA $234 total includes taxes & fees Feb 15 - 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Pool - Parking included - Free WiFi - Restaurant 7.8 Good 42 reviews CA $225 CA $285 total includes taxes & fees Jan 31 - Feb 1 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=44513865&PinnedHotelID=44513865&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach bar](https://images.trvl-media.com/lodging/31000000/30680000/30674800/30674721/a0877614.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Renaissance Cancun Resort & Marina Zona Hotelera - Pool - Hot tub - Restaurant - Air conditioning 9.4 Exceptional 1,005 reviews CA $219 CA $288 total includes taxes & fees Feb 1 - Feb 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=30674721&PinnedHotelID=30674721&HadPinnedHotel=true®ionId=-1&adults=2) ![Poolside bar](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/c525e89b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Krystal Cancun Zona Hotelera - Pool - Hot tub - All-inclusive - Spa 7.6 Good 1,461 reviews CA $251 CA $310 total includes taxes & fees Feb 2 - Feb 3 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) ![Children's activities](https://images.trvl-media.com/lodging/1000000/580000/579800/579797/dda4045a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sunset Marina Resort & Yacht Club Zona Hotelera - Pool - Hot tub - Breakfast included - All-inclusive 7.8 Good 566 reviews CA $265 CA $341 total includes taxes & fees Jan 18 - Jan 19 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=579797&PinnedHotelID=579797&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free covered self parking on site - Limited onsite self parking - Wheelchair-accessible parking available ### Food and drink - Free buffet breakfast available daily 7:00 AM to 11:00 AM - 2 bars/lounges - 4 restaurants - A poolside bar - Snack bar/deli ### Restaurants on site - Balam - Chianti - Deck - Umami ### Things to do - Beach volleyball - Billiards/pool table - Gym - Hot tub - Outdoor pool - Shopping - Steam room - Table tennis - TV in common areas - Yoga classes ### Family friendly - Grocery/convenience store - Laundry facilities - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Grocery/convenience store - Hair salon - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Outdoors - Beach cabanas (surcharge) - Beach loungers - Beach towels - Beach umbrellas - On the beach - Outdoor furniture - Pool loungers - Pool umbrellas - Terrace ### Spa - Aromatherapy - Body scrubs - Deep-tissue massages - Facials - Hot stone massages - Manicures/pedicures ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Tile flooring in room - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 8 buildings - Communal living room - Designated smoking areas (fines apply) - Reception hall ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Food and drink - Coffee/tea maker - Minibar ### More - Air conditioning - Ceiling fan - Iron/ironing board - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival Information provided by the property may be translated using automated translation tools Guests booked in All-Inclusive rate plans for stays of 1 or 2 nights have access to dining at Deck restaurant. For minimum 3-night stays in All-Inclusive rate plans, guests have access to dining at Chianti restaurant once every 3 nights. For minimum 5-night stays in All-Inclusive rates, guests have access to dining at Umami restaurant once every 5 nights. Dining at Deck restaurant is always available to guests booked in All-Inclusive rates. ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: MXN 3000 per accommodation, per stay - A tax is imposed by the city: MXN 85.40 per accommodation, per night We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Cashless transactions are available Noise-free guestrooms cannot be guaranteed Safety features at this property include a smoke detector and outdoor lighting This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property A car is recommended for transportation to and from this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Cancun Hotel NYX Hotel NYX Cancun Hotel NYX Cancun Hotel NYX Cancun Hotel NYX Hotel Hotel NYX Avalon Grand Cancun Hotel Cancun Avalon Grand Resort Avalon Resort Cancun Cancun Avalon Grand Hotel NYX Cancun ## Frequently asked questions ### Does Hotel NYX Cancun - Near La Isla Shopping Mall have a pool? ### How much does it cost to stay at Hotel NYX Cancun - Near La Isla Shopping Mall? ### Is Hotel NYX Cancun - Near La Isla Shopping Mall pet-friendly? ### How much is parking? ### What time is check-in at Hotel NYX Cancun - Near La Isla Shopping Mall? ### What time is check-out at Hotel NYX Cancun - Near La Isla Shopping Mall? ### Where is Hotel NYX Cancun - Near La Isla Shopping Mall located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel NYX Cancun - Near La Isla Shopping Mall Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.2 Cleanliness ### 8.6 Location ### 8.0 Staff & service ### 7.6 Property conditions & facilities 10 - Excellent 362 8 - Good 307 6 - Okay 163 4 - Poor 83 2 - Terrible 87 ## Reviews ### 8/10 Good #### Rocio May 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Room was clean, bed was comfortable, not to many restaurants choices. ##### Rocio Stayed 5 nights in Apr 2025 ### 10/10 Excellent #### Linxue Apr 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The morning yoga and the aqua fitness classes were amazing! ##### Linxue Stayed 4 nights in Apr 2025 ### 8/10 Good #### dwight Oct 14, 2024 Liked: Cleanliness Great food great pool ##### dwight Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Michael May 29, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Gorgeous beach great staff. Very clean comfortable rooms. ##### Michael Stayed 1 night in May 2024 ### 10/10 Excellent #### Katherine Nov 6, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Amazing services and cleanliness! ##### Katherine Stayed 9 nights in Oct 2024 ### 10/10 Excellent #### Steve Aug 2, 2023 Liked: Amenities, property conditions & facilities, communication The staff were very friendly and helpful. We really enjoyed our stay. ##### Steve Stayed 12 nights in Jul 2023 ### 10/10 Excellent #### Vinod Dec 6, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good hotel for the price The hotel was very nice, we got an upgrade, we also got a nice champagne for our anniversary. Live salsa music was entertaining, pool had entertainment. ##### Vinod Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### Elizabeth May 24, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is right where the restaurants and shopping mall is located. Staff is very friendly and felt very safe! ##### Elizabeth Stayed 4 nights in May 2024 ### 10/10 Excellent #### Rahimah Aug 25, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Awesome experience with the hotel staff and management. Room was tidy and clean with room service every morning. ##### Rahimah Stayed 4 nights in Aug 2024 ### 10/10 Excellent #### Mary May 20, 2024 Liked: Cleanliness, staff & service The staff was incredible ##### Mary Stayed 1 night in May 2024 ### 4/10 Poor #### Ariana Jul 18, 2025 Not sure if it was a mistake on Expedia or the hotel, I thought I booked an all inclusive turned out it was breakfast only and neither did the hotel or Expedia tried to help resolve the issue. No one showed us around the property or told us where things were other than our room. Staff wasn’t helpful. The bathroom had a bad smell. Breakfast food was good and plenty of options. I wouldn’t recommend eating his hotel. Very poor customer service. ##### Ariana Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Vahid Dec 7, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel I had a great experience staying in this hotel. From the sunrise, the staff started cleaning the beach, sanitizing the chairs and cleaning the pool. Also, the breakfast was great with a lot of choices. The restaurant food was also great. The staff were nice and kind (could be better, I will give them a 4star). Just a heads up, If you forget tipping they will not be kind😁. ##### Vahid Stayed 3 nights in Dec 2024 ### 8/10 Good #### Dianne Oct 24, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean, good service. Received an upgrade for no apparent reason except we stayed off season so not crowded. I would recommend. ##### Dianne Stayed 2 nights in Oct 2024 ### 8/10 Good #### Brooke Jul 23, 2024 Liked: Cleanliness, staff & service, property conditions & facilities The views of the beach and ocean are gorgeous! We were very happy with the service/staff and the amenities at the facility. The music at night was fairly loud, especially for rooms near the pool. It would usually quiet down around 9:30-10pm. There was also some construction going on over a few days in the lobby that removed bar/pool table, but otherwise the overall experience was great!! ##### Brooke Stayed 3 nights in Jul 2024 ### 10/10 Excellent #### Alberto Oct 19, 2023 Liked: Cleanliness, room comfort, communication #### Quick getaway I stayed for a couple of days at the nyx hotel. I have to say that the hotel is well keep very cleaned and close to the mall and shops. The beach is amazing. Friendly staff and the breakfast buffet is a must. Everything so fresh. The pool bar could use some mixology because the drinks were water down aside from that I really enjoyed my stay. I recommend the hotel if your in Cancun and want to enjoy the beach and be close to the mall restaurants and shops. ![](https://a.travel-assets.com/ugc/hotel-reviews/446FE7A3A14F51CCFF7F9E55238D0DAEC2CFDC671697731278179.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/DEF5C488C5665D3DAC805A6791163A7E16F062991697731278641.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/881E5D9935F842B1792F6987B41BADA181DFE8D51697731278536.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F97E91C3705AF50F21D719D202D3788F4DAA75E51697731277612.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Alberto Stayed 2 nights in Oct 2023 ### 8/10 Good #### Sofia Nov 4, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Our stay was very nice! Only thing is that AC cannot be adjusted (and it was very cold in the room!) however, that would be great for summer stays. They did not provide slippers (much needed with the cold floor) and they also did not have conditioner not even when requested. Parking was free and felt safe. The room with beach view was amazing! ##### Sofia Stayed 8 nights in Oct 2024 ### 8/10 Good #### Julissa Jun 17, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall, amazing staff and location. Very easy to book transportation and it’s a very nice area near a mall. We only had one issue with the hotel since two staff members assured us a free dinner in their downstairs restaurant only for them to tell us last minute that it was not “valid”. This hotel definitely needs to have better communication because this definitely seemed intentional to in a way trap us to eat there. Our server Hugo was extremely kind and made this entire situation so much better. So please be aware of this before booking ##### Julissa Stayed 4 nights in Jun 2024 ### 8/10 Good #### Saralise Jun 3, 2025 Liked: Cleanliness, amenities, property conditions & facilities My experience at NYX was great. The staff are accommodating and friendly. I was delighted that majority of them spoke English. The beach was beautiful and well maintained. The room was clean and extremely comfortable. There are options for dining if you choose to stay within the hotel full time. But I love to go exploring to try different restaurants and dining spots to get a better understanding of the food culture of a different country. The one aspect that made this hotel stand out for me was the option of not choosing the "all inclusive" but still having the flexibility of dining on premises as needed. The breakfast buffet is awesome! It's included for all guests whether or not you choose the "all inclusive" option. Even though I'm not a breakfast person...this was always a delight every morning. This hotel is conveniently located on the shuttle route so it was very easy to go exploring all across the hotel zone. The downsides for me - and the reason I deducted a star - the sales staff specifically felt a bit too pushy. They were constantly trying to sell some sort of membership package. Also, if you're not comfortable with stairs, this hotel will be a challenge. There are stairs and ramps all over the property. The elevator is limited. Be aware of these beforehand and your stay at NYX will be a good one. ##### Saralise Stayed 8 nights in May 2025 ### 6/10 Okay #### Douglas K May 14, 2025 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities Pros- small resort , close to mall, great beach and pool, staff are friendly and helpful, large comfortable rooms with refrigerated that’s stocked daily, quiet and relaxing. Cons- small resort, limited dining options-breakfast is the same everyday, lunch and dinner at the outdoor restaurant is not buffet style but sit down and order from a limited menu and brought to you, 2 other reservation restaurants were nice change but only get to use a few times. No real nightly entertainment other than karaoke and music so you’re in bed by 9 and worse thing about this resort is that it’s not a true all inclusive. At every meal you don’t know what’s included and what is extra so you’re always worried if you’re being charged for something. They do have a non inclusive option at the resort so there’s prices listed on everything from on food and drinks and you’re all inclusive excludes some drink and food options on the menus. I think that the management needs a refresher on what all inclusive means. This is our first and last time at NYX because of this stupidity. We’ve been to Cancun 10+ times and never stayed at a resort that was all inclusive, but wasn’t really all inclusive. ##### Douglas K Stayed 7 nights in May 2025 ### 8/10 Good #### Christine Mar 28, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room was very big and clean and the staff was friendly. The location is very convenient and pretty much perfect. The food was also very good. The only not so great things were that it can be a little loud around the property at times. There was a band/party in the lobby and we were able to hear it loud and clear from where our room was (500 block). There was also construction going on in the next room and there was banging all day long. It didn't start too early and ended early as well so it wasn't too bad. The other thing I have to gripe about is that there are two restaurants on the property and the dress code is FORMAL. What on earth? These resorts need to chill with these dress codes. We are on vacation to relax and I understand looking decent but formal seems a bit excessive. The room service and deck restaurant were great. I would return to this hotel. ##### Christine Stayed 2 nights in Mar 2024 ### 6/10 Okay #### Kuldeepkumar Jul 2, 2024 Liked: Cleanliness, staff & service, amenities Overall, our stay was quite pleasant. The hotel is located near the La Isla mall so it's a quick walk to many restaurants and activities. However, the beds are quite small. We got a queen bed which really turned out to be a double. There are no elevators as far as I saw. The beach area does need some upkeeping but overall it's kept clean. Reception staff depending on who you get can be rude. Breakfast had very little vegan or vegetarian options. It's just beans and plantains fried everyday. Nothing major. Live music every night and it is very loud. AC in room works but not sure you can really adjust the temperature. We did not get all inclusive. It's 3000 pesos per day if get it separately. We did not. Any additional stay will cost 400 USD per night. Literally no consideration given if you want to extend you stay. Convenience shop is excellently stocked but prices are quite high. However, the hotel staff (except for few receptionist) was very friendly. They truly deserve merit. ##### Kuldeepkumar Stayed 9 nights in Jun 2024 ### 2/10 Terrible #### Mark Dec 16, 2024 Disliked: Cleanliness, amenities Because I booked on Expedia and got a great rate, the hotel didn't give me the all inclusive (only breakfast) despite me asking for it. The hotel wanted me to pay an extra 75 dollars a night. They stuck me in between the basement and the pool with loud music and construction blaring through the room from 10am until about 1130 pm. Because I had a yellow wristband and not blue, they wanted to charge 5 dollars for a coke and 7$ for a hot dog. So I just walked across the street and grabbed a hot dog and a two liter for 3 dollars at the circle K. Breakfast was generally leftovers from the restaurants from the night before, and they did have fresh eggs. That being said, it was a pretty lackluster hotel. If I was a drinker, I probably would have paid the extra 75, but I could easily find great food outside the hotel for less. Cancun is beautiful and safe. There is no ice machine, you must get a cup at a time at the bar. Room was musty, but the maid was very nice and accommodating (unlike the rude staff at the concierge). In June I stayed at the Canopy by Hilton. Much better deal and accommodating. If you pay the extra money that they want, perhaps you get treated better, but I certainly know that I'm not alone. I wish I could post the pictures of what I'm talking about. I have pictures of the gap in the upper and lower part of my door (contributing to the noise) as well as the bugs all over the room. Hard pass. ##### Mark Stayed 12 nights in Dec 2024 ### 10/10 Excellent #### Timothy Dec 16, 2025 Liked: Cleanliness, amenities, property conditions & facilities Employees were very nice and professional. We definitely enjoyed Alberto ##### Timothy Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Naveenkumar Nov 30, 2025 Liked: Cleanliness, amenities, property conditions & facilities Excellent ##### Naveenkumar Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Melissa Jun 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Way better experience than the first hotel we stopped by, the lady at checkin upgraded our room. 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