Buskerud Spa Resorts

"Location, the hotel and staff were great however the first night, the temperature in the room was approx 26oC due to fault with the heating, so we had to sleep with the windows open. Reported to reception, but they couldn't do anything until maintenance came in the morning. The following day, there was no hot water for the shower and then this happened every morning until we left. Occasionally it came through, so we had to have a very quick shower."

"The digital check in procedure was very unwelcoming. They are just trying to save money by having the guests do everything. Not happy with the way things are going regarding lack of customer service these days."

"Amazing hotel, very badly let down by the staff. There is absolutely no attention to detail. They are all lovely but they tell you as little as possible unless you ask. No offer of ski lockers, ski passes, spa info etc. Dining room has amazing views but again no attention to detail. Eg.. ordered a dessert for sharing & it arrived with no plates, no cutlery. You have to ask for absolutely everything which I wouldn’t mind if I was in a low budget accommodation which this is not. I would stay...

"Hotel staff very friendly and helpful. Very convenient for skiing and other outdoor activities in a beautiful area. Close walk to stores and restaurants."

"Generally, excellent. Spacious accommodation, great service, unbeatable location, but whilst prices are expected to be higher due to the level of comfort/service, bar prices are excessive and bar food quality is not as good as on previous visits."

"Amazing 5 night family stay at the property with 2 adults and 3 pre teen kids. The hotel is lovely, food is good and the convenience for the skiing is great. "

"Very good and excellent breakfast/ perfect access for the skibus too. Highly recommended. "

"Great room except view was a wall. Had everything we could need along w/icebox & stove. Shower was so small you had to turn sideways to get in! Food was expensive in dining area. $50 for nachos & a club sandwich. Nice stay but expensive"

"Wifi is atrocious and needs to be looked at, apart from that the hotel is very nice, well located a little road and train noise but quiet at night, staff are wonderful "

"Dinner was great and people that worked in the restaurant were very helpful. Check in was fast and easy. The slide at the pool left me with painful bruises. We had booked horseback riding through the providerer recommended by the hotel. We received no confirmation email and no instructions of where to go. We went to the provider's stables which were 45 minutes away. Then, we find out we were supposed to go to the hotel and the riding will have to go on without us. Then we got a call...