Seasonal outdoor pool, open 8:00 AM to 9:00 PM, free cabanas

Reviews of Heidi's Inn

2.5 out of 5
Heidi's Inn
1270 Route 22, Brewster, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 285 out of 572 reviews" "
Rating 8 - Good. 190 out of 572 reviews" "
Rating 6 - Okay. 64 out of 572 reviews" "
Rating 4 - Poor. 20 out of 572 reviews" "
Rating 2 - Terrible. 13 out of 572 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vincent Mc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 4 nights in Apr 2024
Response from Jennifer on Apr 16, 2024
Thank you for the excellent review! Was lovely meeting your family :). I will see you again as this is your place of choice when visiting your family in the States. Again, your daughter has Beautiful Red hair ;)

8/10 Good

Saravanan

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Jennifer on Apr 16, 2024
Thank you for the Great review :)

8/10 Good

Cynthia

Travelled with family
Shower water was cold
Stayed 1 night in Apr 2024
Response from Jennifer on Apr 16, 2024
Thank you for your feedback. We have looked into it and it must have been an isolated experience. Sorry, that had happened. For future, we are open 24 hours for your convenience if you have any issues again, please let us know immediately so we can make sure you have a great stay :)

4/10 Poor

Thomas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I can only speak for the room we stayed in which was roadside, towards the front of the property. The room size was great (2 full beds) with a mini fridge, but the bathroom and shower was like an oversized closet with no shelves or cabinets to place bathroom items. Plus there was no fan of any kind in the bathroom and the steam from the shower lingered for quite awhile. The noise from the highway (Rt 22) and the adjoining rooms (walls have no sound separation) televisions or people talking at normal levels was far from ideal. Cannot recommend this hotel because of these issues with our room.
Stayed 4 nights in Apr 2024
Response from Jennifer on Apr 16, 2024
We are sorry you didn't have a pleasant experience. Please notify the office immediately so we can address your concerns. We could have moved you to another room that you could have had a better experience. The room you had is our original rooms which back in the day were designed that way. We do not what to change the uniqueness of Heidi's as many of our guests love that. We do have other rooms with a more modern bathroom. In future, please ask for the buildings in the back if available.

6/10 Okay

Isaac

Na
Stayed 1 night in Mar 2024
Response from Jennifer on Apr 5, 2024
I am sorry we didn't meet all your expectations. We would have liked to have known what we could have done to make your stay more enjoyable.

10/10 Excellent

Mary, New Fairfield

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was newly remodeled, which we appreciated; however, the bathroom door wouldn’t shut. I went out in the parking lot and got a large stone to use to close it. Our only other inconvenience was with the television. The hotel has it set up to “store” settings. As it was explained to us, this is so that guests can’t alter the TV with their own apps, passwords, games, etc. Perfectly understandable but we were unable to adjust the volume, get the menu to stop popping up on the screen, etc. until someone from the office came with the Roku remote, which is kept in the lobby. Despite these small “problems,” we enjoyed our stay!
Stayed 3 nights in Mar 2024

6/10 Okay

Kathryn

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jennifer on Mar 27, 2024
Thank you for choosing Heidi's. I would love to know how we could make it a 5 stay for you :)

10/10 Excellent

Shulammite

Liked: Cleanliness, staff & service
Very clean, convenient and otherwise quiet. Rooms need some updating . Furniture is old and heating was noisy . However here are the pluses: good sized fridge in spacious room with a microwave and plenty of room. Bathroom functional but needs updating. The breakfast area was quite good with a sun room with bistro wrought iron chairs and a couple of sofas (slightly old) near the hearth with a nice fire going. Very friendly staff. Slightly overpriced for the condition of the motel but the pluses outweigh the minuses. I’ll come back.
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 4, 2024
Thank you for choosing Heidi's for your area stay. We appreciate your feedback! We are in the renovation process of our bathrooms in our king rooms. Half are completed at this time. I would suggest on your next stay to request the back building to see our finished work :)

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place. Clean rooms, friendly staff. Enjoyed stay for work.
Stayed 1 night in Feb 2024
Response from Jennifer on Feb 19, 2024
Thank you for choosing Heidi's for your time away for work. Your feedback is very helpful for those looking for the right accommodations for their similar needs. Maybe you can come back for a little getaway at the pool in the warmer weather for some relaxation :)

8/10 Good

Deva

Stayed 1 night in Feb 2024
Response from Jennifer on Mar 21, 2024
Thank you for taking the time to review us. We are glad you enjoyed your stay. Any suggestions as to what we could do better to make that a 5/5 would be great :)

8/10 Good

Anthony

Stayed 1 night in Feb 2024
Response from Jennifer on Mar 21, 2024
We appreciate you taking the time to send a review. Please let us know anything we can do to make your stay a 5/5 :) Thank you!

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jennifer on Jan 22, 2024
Thank you for choosing Heidi's Inn for your stay. It is great to see you supporting locally owned and operated businesses. We really appreciate the Excellent review :)

10/10 Excellent

Christopher

Stayed 1 night in Jan 2024
Response from Jennifer on Jan 22, 2024
We're glad you enjoyed your stay. Thank you for your Excellent review :)

10/10 Excellent

Denis

Stayed 1 night in Jan 2024
Response from Jennifer on Jan 22, 2024
We really appreciate your feedback. Thank you for your Excellent review :)

10/10 Excellent

Jeanne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a unique and delightful experience. I will stay here exclusively when I am in the area.
Stayed 1 night in Jan 2024
Response from Jennifer on Jan 11, 2024
We're glad you choose Heidi's for your stay while going to Daryl's House. Thank you for your feedback for our future guests who will hopefully maker the same choice as you ;) You should pick a summer show so you can relax by the saltwater pool first or after!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Jennifer on Jan 8, 2024
Thank you for the excellent review :)

2/10 Terrible

jason

Stayed 4 nights in Dec 2023
Response from Jennifer on Jan 23, 2024
Thank you for your review. So everyone knows why the low score, you signed the no smoking section and proceeded to smoke in the room. There is a 200.00 fee if you smoke and you were unhappy we were charging you, BUT your credit card declined! The guests here appreciate the "All Non-Smoking rooms"

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Charming Gem right off Route 22
My first stay at Heidi's Inn was a pleasant one and I would certainly return again. It is brightly lit off Route 22 and has a charming, old-style feel. The check-in was friendly and very efficient. The room I had, with a king bed, was huge, with a comfortable bed and a GREAT shower. Plenty of hot water and nice decor. I was visiting family right off Route 22, so this was also a perfect location.
Stayed 1 night in Dec 2023
Response from Jennifer on Jan 4, 2024
A great way to start the New Year with reviews. We appreciate all your positive feedback. This is the experience we wish for all our guests supporting our family owned ad operated business. If you come up in the summer you should check out our saltwater pool. Hope to see you soon :)

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The room was fine and the staff was very friendly and helpful in a nice, quiet setting.
Stayed 1 night in Dec 2023
Response from Jennifer on Dec 27, 2023
Thank you for your feedback. We are very glad you enjoyed your stay. Have a Happy, Healthy and Safe New Year :)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jennifer on Dec 19, 2023
Thank you your much for your excellent review. Have a Happy and Safe Holiday :)

10/10 Excellent

Denis

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Jennifer on Dec 18, 2023
Thank you for your review. We appreciate the excellent score :)

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jennifer on Dec 15, 2023
Thank you for your feedback. We appreciate your excellent review :)

10/10 Excellent

Elaine S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great home away from home!
We always love our stay at Heidi's Inn ... our daughter, son-in-law and grandchildren live nearby and this is our favorite place to stay when we are visiting them! Heidi's has a vintage look to it which we love, is always clean and cozy - we love the private entrance - and our car parked right outside our door... always have a great view of their lovely grounds ..
Stayed 1 night in Dec 2023
Response from Jennifer on Dec 14, 2023
We appreciate your positive feedback. We love that Heidi's feels like your home away from home. That is exactly how we want our guests to feel. Have a great Holiday Season :)

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jennifer on Dec 6, 2023
We really do appreciate you taking your time to send this review :) Hope to see you soon !

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jennifer on Dec 5, 2023
Thank you leaving an excellent review. It was so nice meeting you and your wife and chatting by the fireplace and getting acquainted with the other guests. That was the true vibe of what it's like to stay at Heidi's Inn. I look forward to seeing you both again when in the area :)

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Jennifer on Dec 1, 2023
Thank you for taking the time and giving an excellent review :)

10/10 Excellent

Anna Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking, safe, and thoughtful breakfast.
Stayed 1 night in Nov 2023
Response from Jennifer on Nov 20, 2023
Thank you for your feedback. We do try and make a very diverse breakfast for all staying. Hope you have Wonderful Holiday :)

4/10 Poor

Melissa

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were two mice running back and forth in the hotel room overnight.
Stayed 1 night in Nov 2023
Response from Jennifer on Nov 20, 2023
We do apologize for the extra critters in your room. This is the season where they try and take shelter and we do our best to avoid this. We are set on 30 acres and are pet friendly so we have to be mindful of the animals on the property as far as pest control. Hope you have a great Thanksgiving and rest of your holidays :)

10/10 Excellent

Rosemary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, spacious room, adorable, comfy setting!
Stayed 2 nights in Nov 2023
Response from Jennifer on Nov 13, 2023
Thank you to you and your family for staying at Heidi's while in the area for your special event. We are glad you enjoyed your stay and hope you come back in the summer to enjoy our salt water pool for a mini get away:)

10/10 Excellent

PETER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little place
The location for us was perfect. The rooms were basic but clean and comfortable and the breakfast continental but always alot and being refreshed. The breakfast room had a lovely fire going each morning . The lady on reception with blond hair (sorry forgot her name) was really helpful and looked after us extremely well and was a source of local knowledge. Would definitely come again. Thankyou
Stayed 5 nights in Nov 2023
Response from Jennifer on Nov 10, 2023
I really enjoyed all your family. So glad you chose Heidi's for your trip. In front of the fire is the place to be but you have to watch out as it will "spit" at you :) That was hysterical. I am using that from now on. If I ever get to England, I will look you guys up :) Thank you so much for your feedback!

10/10 Excellent

Grace

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are big, kinda retro, still uses keys. Feels like a family owned place. Very easy going . Very beautiful during the Fall
Stayed 1 night in Nov 2023
Response from Jennifer on Nov 8, 2023
Thank you for your feedback. Yes we are family owned and operated with a homey kind of feeling. We are glad you picked Heidi's for your stay. Hope to see you for the other seasons as they all offer something special here :)

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heidi's is OUTSTANDING!!
Stayed 1 night in Nov 2023
Response from Jennifer on Nov 6, 2023
Thank you, Thank you ! We love your enthusiasm :) Hope to see you soon.

10/10 Excellent

Constance, Liverpool

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was neat and attractive. Convenient to the venue we werr going to.
Stayed 1 night in Nov 2023
Response from Jennifer on Nov 3, 2023
Thank you for your positive feedback. Happy to hear you enjoyed your stay. If I am not mistaken, that would be Daryl's House. We do offer a shuttle service so you can enjoy your evening for a small fee of 20.00/person for round trip:)

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint motel that has been nicely updated.
Stayed 1 night in Oct 2023
Response from Jennifer on Oct 31, 2023
Thank you for your feedback on your stay. We are glad you enjoyed our Inn :)

6/10 Okay

Dan

Travelled with family
Stayed 1 night in Oct 2023
Response from Jennifer on Oct 30, 2023
Thank you for your review.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Jennifer on Oct 25, 2023
Thank you for the Excellent review. We are glad you enjoyed your stay :)

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great value!
Stayed here for 2 nights while visiting family in the area. Have stayed prior and they have made room improvements since then. It is a very functional, clean and "no nonsense" hotel. Great location. Great value. The BEST hot shower I have had in a hotel. A bit dated furniture. Would have loved a bedside table lamp instead of only overhead lights so I could read in bed without bothering my sleeping husband. Towels are thin and scratchy. The personnel are lovely and welcoming. Seemingly had a good breakfast but we ate elsewhere. We will stay again....GREAT value in a challenging area.
Stayed 2 nights in Oct 2023
Response from Jennifer on Oct 23, 2023
We appreciate you picking Heidi's Inn for your stay when you're in this area. In our renovations we have put in custom lighting for each side of the bed. For your next stay just let us know you would like a lamp and we can have it ready for you prior to check in. Thank you for your feedback :)

8/10 Good

Emmie

Liked: Cleanliness, staff & service
Please put lamps in the rooms. Otherwise, great. Clean and convenient.
Stayed 1 night in Oct 2023
Response from Jennifer on Oct 23, 2023
Thank you for your feedback. We did replace the lamps with custom lighting to declutter the rooms. In future bookings you can request one to be in your room prior to check in. We are glad you enjoyed your stay :)

10/10 Excellent

Anna Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean. Breakfast is very good.
Stayed 1 night in Oct 2023
Response from Jennifer on Oct 20, 2023
Thank you for your feedback. We are glad you enjoyed everything about your stay :)

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Definitely an older lodging, but everything was clean and worked. The staff was very curteous and helpful.
Stayed 2 nights in Oct 2023
Response from Jennifer on Oct 20, 2023
We appreciate your kind words. Glad you enjoyed your accommodations :)

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
It was nothing fancy, but it was clean and convenient.
Stayed 2 nights in Oct 2023
Response from Jennifer on Oct 13, 2023
I am sorry we didn't meet your expectations. We are a small family owned and operated Inn with a friendly and homey kind of feel. We do agree that we are clean and convenient to the highways.

10/10 Excellent

alex, San Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine. I would have liked a hot pot in my room to make some decaf tea. Other than that I was satisfied
Stayed 1 night in Oct 2023
Response from Jennifer on Oct 9, 2023
Happy to hear of your satisfaction of our Inn. Listed on our website are the amenities we offer. When booking next time please let the reservationist know your request and we can have it waiting in the room for your arrival :)

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and friendly place.
Stayed 1 night in Oct 2023
Response from Jennifer on Oct 10, 2023
We are glad you enjoyed your stay. Thank you for your feedback :)

10/10 Excellent

Anna Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are comfortable and clean, although somewhat outdated. Breakfast is excellent, and the staff is friendly and professional.
Stayed 1 night in Oct 2023
Response from Jennifer on Oct 9, 2023
Thank you for choosing Heidi's Inn for your stay. We are glad you were pleased with your accommodations. Happy to hear the kind words of our staff :)

6/10 Okay

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
My thoughts on Heidi Inn
Not much to say it is only a place to stay but for a short-rest period. Staff was coridal. FYI: the shuttle to Daryl's House Club is not free.
Stayed 1 night in Oct 2023
Response from Jennifer on Oct 9, 2023
Thank you for your feedback. Yes the shuttle is 20/person for a round trip. That is much more cost effective versus a DWI.We do provide this service so you can have a safe and relaxing experience. We do offer a 20.00 discount off the room when booking directly thru us. So that does offset the shuttle cost. Hope to see you in the future :)

8/10 Good

vahidreza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jennifer on Oct 2, 2023
We appreciate you taking the time to send your rating.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very charming, quaint little Inn set into the wooded countryside.
Stayed 1 night in Sep 2023
Response from Jennifer on Sep 27, 2023
We thank you for the review, and are so happy you enjoyed your stay! Enjoy the fall and we hope to see you soon :)

8/10 Good

Amy, Portland

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable.
Stayed 1 night in Sep 2023
Response from Jennifer on Sep 26, 2023
Thank you for your feedback :)

10/10 Excellent

robin

Travelled with group
Liked: Cleanliness
Great welcome. Lovely country setting. Nice views from the room.
Stayed 1 night in Sep 2023
Response from Jennifer on Sep 25, 2023
Thank you for choosing Heidi's! We love meeting new people from the Empire State Trail. Glad you're enjoying your stay :)

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
We will definitely be staying again
Stayed 1 night in Sep 2023
Response from Jennifer on Sep 22, 2023
We are glad you enjoyed your stay and will be returning! Hope you have a great weekend:)