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The boiler was required to have an urgent fix on 11 February 2018. I appreciated the effort of the staff to fix the problem as soon as they could. As a result, the hotel informed all guests that the room charge of February 11 would be fully refunded. Expedia also arranged refund of the room charge ...
Nice hotel with Narita airport shuttle. Hotel is in walkable distance from Shinjuku station with underground passageway access. The only major disadvantage for the hotel is the lobby - not much seats at lobby considering the hotel size.
They do not have bellboy service, so you basically have to carry your stuff by your own. The room is very small even for 2 guests. We keep bumping into each other. Hotel staff are very friendly, but they are not able to speak english very well and a lot of things you have to settle on your own. They ...
Hotel being right in the airport is super convenient. I just rolled in with my car of suitcases and they took care of it. On my way out they got a airport cart to have me carry back out. Room is spacious and clean. Bed was quite a bit harder than I like.
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