Caribbean Islands Pet-friendly Vacations

The room was fine, clean and comfortable. Check-in was unfortunately unorganized. We arrived 30 minutes prior to check-in, but didn’t get a room until 2 hours later only because I approached the desk to inquire (a group of 70+ kids appeared to be priority). When we arrived at our room, we entered and it appeared to already be occupied. I returned to the desk and was assisted by the person who seemed to be the manager on duty. They apologized for the inconvenience and I was assigned a room that was a downgrade from what I booked. They stated that there were no rooms available of the type I booked. I’m sure the staff had their hands tied and couldn’t produce what I had booked, but that appears to be an issue with whatever online booking platform they use and may want to reconsider that aspect of their business. The people were polite, but a customer should receive what they pay for. Also, said group of HS aged children were in the hotel halls being loud each night engaging in tossing a football, running, and other antics. We stayed at this Hyatt because our flight was cancelled due to weather and had to extend our stay another 3 nights. Our original stay was also at a Hyatt 45 minutes to the west. That Hyatt was perfect and everything was smooth. Perhaps this particular Hyatt should model themselves more like the other one.

Daily maid service, entire resort was near and tidy, restaurant and beach-side staff were super attentive. Entire resort is ****

Room was great... we were upgraded to a 2 bedroom, 2 bath, with a great balcony view of the beach. Big shout-out to Jennifer and Juan Carlos for ensuring we were taken care of the entire week. Only issue was their AC went out for a day... While that was a minor inconvenience, I was impressed with the staffs attention to getting the issue promptly resolved and "taking care of us"

Beautiful hotel, nice hotel gym. Easy access to beach from adult pool area.

Great staff, friendly. Clean rooms. In walking distance to most things in Old San Juan.

Beautiful hotel, nice hotel gym. Easy access to beach from adult pool area.

The amenities were superb, the room was clean, and the staff were very attentive.

Room was great... we were upgraded to a 2 bedroom, 2 bath, with a great balcony view of the beach. Big shout-out to Jennifer and Juan Carlos for ensuring we were taken care of the entire week. Only issue was their AC went out for a day... While that was a minor inconvenience, I was impressed with the staffs attention to getting the issue promptly resolved and "taking care of us"

Daily maid service, entire resort was near and tidy, restaurant and beach-side staff were super attentive. Entire resort is ****

The room was beautiful. Buffet was amazing and the staff was wonderful.

Pleasant staff in day.

We had an amazing time. Thank you Marc for hosing us :)

Daily maid service, entire resort was near and tidy, restaurant and beach-side staff were super attentive. Entire resort is ****