Quintana Roo Adults Only Vacations

I would say that the hotel room was the best part of the hotel, very spacious and view from balcony looking over the sea viewing sea birds overhead, I would say that there's part of the room that needs updating which has been mentioned on other reviews. Fridge door was dragging on the floor when opening and cupboard door not aligned but i can only say that was my room. I would say it was a low 4 star hotel as there was not much to do, Has a pool table, dart board and some books to read in what is described as an entertainment room but there was no chairs to sit on. Food options was ok, Breakfast was the better part of the meals on offer - pancakes with bacon highly recommended. Lunchtime you could eat in the pool area or restaurant with burgers and other fast food options available. Evening was a la carte menu but don't except much of a Mexican menu, one evening it was a complete Italian menu for instance. Communication with front desk is done by Whatsapp as no phones in rooms and there is no welcome pack/folder in the rooms like is most hotels with information. Be warned with excursions that there is no room for a 60 seater bus to pickup from the lobby area so you will have to walk from 15/20 minutes to the main road to be picked up - not much fun when you have to walk back to the hotel in the dark. But any holiday experience should not be judged by reviews/feedback, it's how you adapt/cope with expectations. This one is very quiet and off-grid if that's what you want

Pool was a bit warm but overall very enjoyable. Food from restaurants are better than buffet for sure. Service is amazing. The staff works overtime to make sure you have the best experience. My husband and I enjoyed our babymoon. We had the most relaxing and fun time.

The property was beautiful and the staff was polite mainly. The private pool rooms are beautiful but I do feel the private pool itself could be treated or cleaned

My husband and I spent 5 nights. Our room was a Deluxe Sky terrace on the Adult Heaven side. The room was very nice and clean and it was an udated room. We had no issues with the room being humid. We had no issue getting a chair by the pool. Carlos at the bar was FANTASTIC. We had breakfast at Faro on the adult side and Elizabeth (J-Lo) was AWESOME. We are not picky people in regards to food. I will say that I did have higher expectations for the food since it was the Hard Rock. In my opinion the best food was at the Tappenyaki Restaurant Zen. Overrall it was a great vacation. The staff go above and beyond. The resort was clean and beautiful.

Absolutely beautiful! Lots of entertainment. Maid service for us was not good.

Pool was a bit warm but overall very enjoyable. Food from restaurants are better than buffet for sure. Service is amazing. The staff works overtime to make sure you have the best experience. My husband and I enjoyed our babymoon. We had the most relaxing and fun time.

The property was beautiful and the staff was polite mainly. The private pool rooms are beautiful but I do feel the private pool itself could be treated or cleaned

We had 4 of us doing a golf trip, we had booked 2 rooms with 2 queen beds in each room and they said we could not get that they only had rooms with 1 King available and they would put a Cot in there to help. The room was not very comfortable once the cot was added as it couldn't accommodate another sleeping space. When we checked in they gave us tickets for our travel golf bags and said they would transfer it to our rooms once ready as we would be out golfing when the room became available. We got back after our round and our baggage was still sitting beside the bus stop and hadn't been moved so that was beyond frustrating that this wasn't taken care of as offered. The food was okay we always just did the Buffet option and the breakfast was always good the Dinner buffet was just okay, not as many options.

Absolutely beautiful! Lots of entertainment. Maid service for us was not good.

Pool was a bit warm but overall very enjoyable. Food from restaurants are better than buffet for sure. Service is amazing. The staff works overtime to make sure you have the best experience. My husband and I enjoyed our babymoon. We had the most relaxing and fun time.

The property was beautiful and the staff was polite mainly. The private pool rooms are beautiful but I do feel the private pool itself could be treated or cleaned

Pool was a bit warm but overall very enjoyable. Food from restaurants are better than buffet for sure. Service is amazing. The staff works overtime to make sure you have the best experience. My husband and I enjoyed our babymoon. We had the most relaxing and fun time.

My husband and I spent 5 nights. Our room was a Deluxe Sky terrace on the Adult Heaven side. The room was very nice and clean and it was an udated room. We had no issues with the room being humid. We had no issue getting a chair by the pool. Carlos at the bar was FANTASTIC. We had breakfast at Faro on the adult side and Elizabeth (J-Lo) was AWESOME. We are not picky people in regards to food. I will say that I did have higher expectations for the food since it was the Hard Rock. In my opinion the best food was at the Tappenyaki Restaurant Zen. Overrall it was a great vacation. The staff go above and beyond. The resort was clean and beautiful.

The property was beautiful and the staff was polite mainly. The private pool rooms are beautiful but I do feel the private pool itself could be treated or cleaned