Mexico Beach Vacations

Staff was great .. especially Estefany Expedia specialist and Brion the customer service rep Our housekeeper Veronica was also great.. my friend redefined a doctor and Victor was fantastic.. the plugs by tv did not work so we made coffee in the bathroom. The coffee pot was 2 to 4 cups land the amount of coffee in the packs were for about a gallon! Not good! Need more restaurants!

Clean rooms

Sales desks were set up right at each elevator access point to enter the lobby/food area. You were constantly pestered to "upgrade" your trip, do excursions, get massages, etc. Even after saying no and staying firm, they called your hotel room, left things under your door, and constantly asked when you got there and when you were leaving. Some sales pitch always happened. It was awful. The pool area isn't much and most of the entertainment was either water aerobics or karaoke. Food was mediocre. The app to reserve dinner never worked and the restaurants were closed almost everyday. I definitely wouldn't stay here again.

What an AWESOME experience. My wife and I have been to the Caribbean a few times, three times to Cancun. We have never had a better experience than here at this spectacular resort. This rated as the top in Cancun and we agree, Better experience here than the Haven Suites on NCL cruises. Arrival champagne, personnel escort to the Excellence Club; an easy check in, then onto a swim up suite that you have EVERYTHING you could ask for. Great location, out the door into a pool with a personal hammock you can share with your loved one. A large pool and hot tub, right outside your room and a bar within 50 feet. The main pool was closer, a great view of the pool and beach. The kept the minibar well stocked with our beverages and snacks of choice, all included in the package. 24 hour room service and the service was fantastic. A restaurant dedicated to the Excellence Club, a buffet which really is not a buffet, it is a Global Foodcourt. Breakfast and lunch was absolutely AWESOME each day we went, The restaurant on the beach has the BEST fish & chips I have had in years. The Smash burgers in the Sports Bar were totally insane and went great with all the college and NFL games. Coming here on a weekend, you will be able to watch your favorite NFL teams here. The people were awesome. We spent a week, we received the Hydro-Therapy via our trip booking through Expedia - wow what a treat. THIS IS THE RESORT TO STAY AT WHILE IN CANCUN!!!

Disclaimer!! If you’re looking for the best resort in Mexico this is it. Top tier service, food and entertainment! Huge shoutout to the entertainment team Nathalie, Katie, Saul, Alexis, estaban! Not to mention our excellent servers Benjamin and Tonatiuh! Looking forward to coming back soon!

Clean rooms

This is a great resort - I was there and it was tranquil and relaxing! I loved all the amenities - pool, on the beach, 2 restaurants - but the best was all the staff - so nice and friendly. Super friendly and helpful even with my atrocious Spanish. Good buffet breakfast MXN350. This is definitely a little quieter resort, more family friendly - (if you are a group of rowdy 20 somethings looking for clubs/parties this is probably not your spot) - also want to mention how nicely the gardens are maintained.

This resort is amazing! We just dud our 4th stay there and each time gets better and better!