Hotels in Santa Cruz, San Juan

"Pool could've been cleaner, staff was friendly but at the desk when checking in they should explain more details about parking and what the card key is used for besides the room."

"Room was tiny...no place to hang clothes...no chair...no drawers...cleaned once in 5 nights...no receipt at the checkout."

"Super convenient and a really good breakfast!"

"Bed sheets were stain with blood and complaint 5 times until they came around to change it, phone was not working, staff was very rude lacking customer services"

"Good rating (overall)"

"Very clean and a lot to do"

"Great experience. Would highly recommend."

"Beautiful hotel sits on the ocean with a beach and pool area. Staff were awesome. When they thought my bag was misplaced when we put it for keeping while we waiting to go to the cruise ship, they were as concerned as I was. They had me go with them to help locate it. "

"The property and room were clean and nice. I was overcharged for parking and the front desk agreed to issue a refund. The refund was never processed and the hotel has not responded to several inquiries. I also had a small (but annoying) charge show up a week after our stay, with no explanation and no response from the hotel. "