Sunset Beach Vacation Packages

Nice location right on the beach. Difficult to find, drive into parking lot is very rough. The beach is rocking right in front of the hotel. Good restaurant on the property. Had dinner and breakfast there and both were good.

You get a beautiful view from almost all locations. The staff were super friendly and accommodating. I didn't eat at all of the restaurants but the pizza at Il Forno was good. As were the drinks! I would have liked to see a few Mexican options on the menu, but, I could have ventured around the property to a different restaurant if it was really an issue. It was low season, but they seemed fully staffed and everything was open. The only comment I have is that I waited over an hour for help with my luggage on check out, despite making several calls. I had given myself plenty of time for the airport, but that could have been an issue for someone on a tighter schedule.

We booked the 2 bedroom suite with ocean view. Unfortunately there’s construction blocking the gorgeous view. It can initially be seen in their lobby. We couldn’t enjoy the balcony and plunge pool. The staff was accommodating enough to change our rooms but it was still the same view. Their rooftop pool will eventually have a building blocking their view depending on how high it’ll get built. Aside from that, the resort is very nice and the staff are very friendly!

The staff was amazing at Hacienda Encantada. My partner and I stayed in El Encanto for our 1 year anniversary and everyone went above and beyond. Our concierge David was extremely helpful the whole trip and booked us excursions and dinners so we didn’t have to stress. We absolutely loved El Patio pool and Ingrid took amazing care of us for our whole stay. Our room was very clean and was cleaned daily and stocked with clean towels and sheets. My partner and I will definitely be returning

Overall customer service was unsatisfactory. Staff wasn’t very helpful only a handful were nice and friendly. I wouldn’t recommend this place. I would look into other places that have better service and value for the price we paid.