Marina Del Rey Tours and Activities

We are from Canada, we pay a greater amount for all travel than many other countries, maybe we are setting our standards too high. We believe the staff are doing the best they can with what they have to work with. We understand tourism in this area is down up to 40% and the funds aren’t available for overall property maintenance but basics and standards can still be met. Our experience at this hotel has been extremely disappointing. The level of cleanliness, maintenance, hygiene, and service is simply unacceptable. The pools, and hot tubs are slimy, green and you cannot see to the bottom. They did not clean the main pool until we made comments. The mold/musty odor in our room is extremely strong, particularly at night. It is so bad that we had difficulty sleeping and woke up with a sore throat. This has seriously affected our comfort and enjoyment of our stay. One of the chairs in the dining area of our room has visible mold. The dining area is also poorly maintained. The chairs appear to have mold, and the curtains are dirty and in poor condition. Even more concerning, one morning at the breakfast buffet, we found visible mold on the sliced bread. Food with visible mold should never be available for guests to consume. The staff removed the two slices but not the entire loaf of slices. There is also a water leak directly outside of our room. The floor becomes extremely slippery, creating an obvious safety hazard. Instead of properly repairing the leak, the hotel has simpl

We stayed here with our two children and had a really nice, relaxing stay. We requested a room close to the pool and beach before arrival and they were able to accommodate our request, which made things much easier for us. The staff was very friendly and helpful throughout our stay. Whenever we needed something, they responded quickly and made sure we had what we needed. Our room was clean and spacious. There were a lot of food options overall, although I wish there had been a little more variety. Most of the food we tried was good. We really liked the pools. The water temperature was comfortable for the kids—not too cold or too warm—and having multiple pools was nice because it didn’t feel too crowded. The beach was also very easy to get to. Unfortunately, it was quite windy while we were there and the waves were strong, so we weren’t able to swim in the ocean. The one thing I would say is that there aren’t a lot of activities for a 9-year-old, so it might get a little boring if you’re staying for a longer time, I think having more activities for older children would make it even better. Overall, we had a comfortable and peaceful stay and would definitely recommend it, especially for families with young children.