6/10 Okay
Chelsea D.
May 14, 2024
Great location!
This is in a great location, close to 30A (rosemary beach) and 20min to Panama City Beach. I worked for a well known Hotel Company as a Manager for over five years, so maybe my expectations are higher / I notice things more. While the property itself is great, we experienced multiple issues:
1) we were unable to check in early (I understand) but they said they would reach out when we could. We drove by at 3pm, and saw the cleaners were done, but the management team never reached out. Again, not the end of the world, but customer service is huge and changes an experience.
2) There was a dirty sock in the pool. I also spent 30 minutes cleaning the pool because of how dirty it was.
3) The grill was used by the previous renter and it was not clean. The entire bottom of the grill was filled with old oil. We planned to cook steaks before my husband’s race, and we had to cook inside because the grill was VERY dirty. If I chose to clean it, it would have taken me an hour - that is how dirty it was.
4) The oven needs maintenance. One of the knobs is broken and you have to turn it upside down to be “off” versus putting it in the off position. This is a fire hazard.
5) The shower curtains in the upstairs bathroom had pink mold on it.
6) The neighbor has a rooster - don’t expect to sleep in.
Again, the property is in a great spot and is very spacious. These little improvements would elevate the property.
Chelsea D.
Stayed 3 nights in May 2024