Piscine extérieure, cabanas gratuites, chaises longues

Level Los Angeles Downtown - South Olive – Avis

4.5 out of 5
Level Los Angeles Downtown - South Olive
888 S. Olive St, Los Angeles, CA

Avis

8,0

Très bien

Note de 10 – Excellent, d’après 527 avis sur 1013." "
Note de 8 – Bien, d’après 184 avis sur 1013." "
Note de 6 – Acceptable, d’après 118 avis sur 1013." "
Note de 4 – Médiocre, d’après 81 avis sur 1013." "
Note de 2 – Terrible, d’après 103 avis sur 1013." "

8,2/10

Propreté

8,0/10

Service et personnel

8,4/10

Commodités

8,4/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

6/10 – Acceptable

khadija

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Je le déconseille
a l'arrivée, la réceptionniste m'annonce que le parking est facturé 49 dollars. J'apprends ensuite qu'il y a 10% de taxe à ajouter. Aucun service de ménage n'est assuré et aucun service petit déjeuner, ou même au bord de la piscine n'est assuré. L'hôtel est simple et se situe aux abords d'une rue fréquentée par les zombies drogués qui ont ravagé toute la ville.
Séjour de 3 nuits en août 2023
Aaron Gonzales- Guest Services Manager a répondu le 6 sept. 2023
We apologize for any inconvenience you experienced during your stay with us. We understand that additional charges can be frustrating, and we will work on improving our communication regarding parking fees and taxes in the future. We appreciate your feedback regarding our services, and we'll take it into consideration as we continue to assess and adapt our offerings in response to changing circumstances. Your safety and comfort are important to us, and we are actively working to address the concerns you've raised about the location. We hope you will consider giving us another opportunity to provide you with a more satisfying experience in the future. Thank you for sharing your feedback.

10/10 – Excellent

Laeticia

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Parfait
Très bon séjour, personnel agréable et serviable, équipement de l’appartement très bien adapté à nos besoins, prestations extérieur très satisfaisante.
Séjour de 6 nuits en août 2023
Aaron Gonzales- Guest Services Manager a répondu le 6 sept. 2023
We're delighted to hear that you had a very good stay with us and that our staff was both pleasant and helpful. It's great to know that the equipment in your apartment met your needs, and we're thrilled that you found our exterior services to be very satisfactory. Your positive feedback is truly appreciated, and we hope to continue exceeding your expectations on future visits. Thank you again for choosing to stay at Level!

6/10 – Acceptable

Yannick

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beaucoup de bruits durant la nuit (bars/voitures)
Séjour de 3 nuits en juin 2023
Aaron Gonzales- Guest Services Manager a répondu le 1 juill. 2023
We apologize for any disturbance you experienced due to noise during your stay. We understand that a peaceful environment is crucial for a restful stay. While we strive to provide a quiet atmosphere, we acknowledge that external factors such as nearby bars and traffic can occasionally lead to noise disruptions. We appreciate your feedback, and we will take it into consideration as we continually work on improving our guests' experience. If you choose to stay with us again, please don't hesitate to reach out to our staff, as we may be able to provide a room in a quieter area of the property. Thank you for your understanding, and we hope to have the opportunity to provide you with a more peaceful stay in the future.

10/10 – Excellent

Marie-Emilie Loupias ép

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Superbe séjour au Lebel South Olive Los Angeles. Hôtel très bien situé, appartement spacieux. Terrasse extérieur avec piscine et terrain de basket magnifique et personnel adorable.
Séjour de 7 nuits en février 2023
Aaron Gonzales- Guest Services Manager a répondu le 25 févr. 2023
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

8/10 – Bien

laurent

Voyage en famille
Points forts : Service et personnel, commodités
Très bien mais à améliorer la propreté de l’appartement ainsi que remettre à jour les équipements (roues du lave vaisselle cassé, pommeau de douche qui ne tenait pas bien).
Aaron Gonzales- Guest Services Manager a répondu le 31 déc. 2022
Merci d'être notre invité au Level Downtown Los Angeles et d'avoir pris le temps de nous faire part de vos excellents commentaires. Notre objectif constant est de fournir la meilleure expérience client de notre industrie. Nous sommes très heureux d'apprendre que vous avez passé un merveilleux séjour dans l'ensemble. Veuillez accepter nos plus sincères excuses pour les désagréments rencontrés lors de votre visite. Nous avons transmis vos commentaires à notre équipe de direction afin d'améliorer ces problèmes à l'avenir. Nous espérons transformer votre expérience et vous accueillir à nouveau chez Level à l'avenir.

8/10 – Bien

Pierre

8/10 – Bien

Stephanie

Séjour de 6 nuits en août 2022
Aaron Gonzales- Guest Services Manager a répondu le 20 août 2022
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level for an even better experience in the near future. Thank you again!

6/10 – Acceptable

Marie-Pierre

Points forts : Confort de la chambre
Points faibles : Propreté, service et personnel
Tres bon emplacement Literie confortable par contre machine à laver le linge et fer ne fonctionnaient pas Piscine sale envahie par les enfants Normalement pas de nourriture à la piscine l horreur ….les gens ne respectent rue Tres bruyant
Entree
Salle de spirt
Piscine
Séjour de 6 nuits en août 2022

4/10 – Médiocre

gerard, itteville

Voyage en famille
Points forts : Commodités, état et installations de l’hébergement
Don’t use the valet because we used the service twice and we paid for all the week. Overcharching of 200 usd and don’t answer to my claim neither by email nor by expedia since few weeks… Great amenities but not cleaning during our week staying
Séjour de 7 nuits en juillet 2022

10/10 – Excellent

YANNICK

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 5 nuits en avril 2022
Aaron Gonzales: Guest Services Manager a répondu le 24 avr. 2022
Thank you for being our guest and sharing your excellent review. We are delighted to hear you had a wonderful visit. We hope to welcome you back to Level in the near future.

8/10 – Bien

Redouane

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
A ce prix, je m'attend a mieux
L'appartement est tres bien equipe avec ce qu'il faut. Toutefois, pour le prix, on s'attend a un service au dessus: pas de bouteilles d'eau offertes, paquet de cafe n'avait aucun gout, pas de message d'accueil, le lit etait tres bruyant et de basse qualite, pas de couverture supplementaire, oblige de se couvrir avec un peignoir, on entend tout chez le voisin du dessus des qu'il bouge une chaise ou tout dans le couloir
Séjour de 6 nuits en mars 2020
Aaron Gonzales: Guest Services Manager a répondu le 25 mars 2020
Thank you for sharing your helpful feedback. With all the conveniences of home, our spacious suites are perfect if you are traveling with family or friends. Please accept our sincerest apologies for the inconveniences you encountered during your visit. We have forwarded your feedback to our management team in order to improve these issues moving forward. We hope to turn your experience around and welcome you back to LEVEL in the future.

8/10 – Bien

Maéva

Voyage en groupe
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Points faibles : Propreté
Sejour au TOP, mais...
Très bel endroit, très bel accueil. Correspond parfaitement au photo. Petits plus : piscine, hammam, terrain de basket, petit jardin.. le gros moins : propreté et le service propreté. Plusieurs fois la chambre n’a pas été nettoyé.
Séjour de 5 nuits en février 2020
Aaron Gonzales: Guest Services Manager a répondu le 4 mars 2020
Thank you for being our guest at LEVEL and taking the time to provide your excellent feedback. We are very pleased to hear you had an overall wonderful stay. Please accept our sincerest apologies for the inconveniences you encountered with the daily cleaning service during your visit. We have forwarded your feedback to our management team in order to improve these issues moving forward.

10/10 – Excellent

Daniel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Coming back as always
Séjour de 2 nuits en mai 2024
Ryan a répondu le 27 mai 2024
It was a pleasure to have you as our guest. We are very pleased you enjoyed your visit. We strive to provide the best guest service in our industry. We are happy to hear you enjoyed your visit at Level. We look forward to welcoming you back to Level in the future. Thank you for your wonderful feedback.

10/10 – Excellent

Tonisha

Voyage en famille avec de jeunes enfants
Points forts : Commodités
Great experience
Séjour de 3 nuits en mai 2024
Ryan a répondu le 27 mai 2024
Thank you for taking the time to provide such wonderful feedback! Our number one priority is our guest's experience and we are truly happy to hear you enjoyed your visit. It would be my pleasure to relay your positive feedback to our team. We hope to see you again soon

10/10 – Excellent

Benjamín

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Todo
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Amrit partap

Voyage de couple
Points forts : Propreté, service et personnel
The property is nice, has a nice pool and hot tub, however the area around the property downtown LA has a lot of homeless people so it’s kinda unsafe to walk around at night after 10pm. Otherwise the property was in good condition, the room was nice but you can tell it has been used quite a bit. Some of the cupboards in the kitchen were a little broken, the beds were not the most comfy and seemed agile when sitting on them. Personally I would stay here again if it wasn’t for the homeless population around downtown LA. For my next trip I would definitely recommend staying in Beverly Hills or West Hollywood area!
Séjour de 4 nuits en mai 2024
Aaron Gonzales- Guest Services Manager a répondu le 25 mai 2024
Thank you for your feedback. We’re glad you enjoyed the property and amenities, but we're sorry to hear that the surrounding area impacted your experience. We understand your concerns about the neighborhood and are working with local community leaders to improve the area’s safety. We also appreciate your comments about the room's condition and will address the maintenance issues you mentioned. We hope you'll consider giving us another chance in the future, and we're happy to recommend our sister properties in Beverly Hills or West Hollywood for your next visit.

8/10 – Bien

Bryant

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful spacious room and very friendly staff. Great value relative to surrounding options.
Séjour de 1 nuit en mai 2024
Aaron Gonzales- Guest Services Manager a répondu le 24 mai 2024
Thank you for your kind review! We're thrilled to hear that you enjoyed our beautiful, spacious rooms and found our staff to be very friendly. It's wonderful to know that you appreciated the great value we offer compared to surrounding options. We look forward to welcoming you back for another fantastic stay at Level!

10/10 – Excellent

Carol

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I love the spaciousness of the room and the location
Séjour de 3 nuits en mai 2024
Aaron Gonzales- Guest Services Manager a répondu le 24 mai 2024
Thank you for your kind words! We're delighted to hear that you enjoyed the spaciousness of your room and our convenient location. We look forward to welcoming you back to Level for another great stay.

10/10 – Excellent

joi

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
Aaron Gonzales- Guest Services Manager a répondu le 25 mai 2024
Thank you for choosing to stay with us at Level! We're thrilled to see that you had a wonderful experience and appreciate your great score. Your feedback means a lot to us.We look forward to welcoming you back soon!

10/10 – Excellent

Ariel

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love this hotel
Séjour de 3 nuits en mai 2024
Aaron Gonzales- Guest Services Manager a répondu le 24 mai 2024
We are delighted to know that you had a fantastic experience at our hotel! Your satisfaction is our top priority, and it’s gratifying to hear that we met your expectations. Thank you for choosing Level, and we hope to have the pleasure of hosting you again soon!

10/10 – Excellent

Gabriela Isabel

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Limpia,amplia,segura,comoda y muy sencillo poder moverse caminando en el centro de Los Ángeles
Séjour de 2 nuits en mai 2024
Aaron Gonzales- Guest Services Manager a répondu le 24 mai 2024
¡Gracias por sus amables palabras! Nos alegra saber que encontró nuestra ubicación limpia, amplia, segura y cómoda. También nos complace que haya disfrutado de la facilidad para moverse caminando por el centro de Los Ángeles. Esperamos tener el placer de recibirlo nuevamente en el futuro y ofrecerle otra excelente experiencia.

6/10 – Acceptable

Suhaib

Voyage en famille avec de jeunes enfants
Downtown Los Ángeles in general is not safe and it’s very dirty. But the hotel is good clean. It took the staff about an hour to check me in. Parking is very expensive. 50 for self parking and 65 for valet parking per day.
Séjour de 2 nuits en mai 2024
Aaron Gonzales- Guest Services Manager a répondu le 24 mai 2024
Thank you for your feedback. We appreciate your positive comments about the cleanliness of our hotel. We apologize for the delay during check-in and understand your concerns about the parking fees. Downtown Los Angeles can indeed be challenging, but we strive to provide a safe and clean environment for our guests. We will review our check-in procedures to improve efficiency and will consider your comments about parking costs for future planning. We hope to welcome you back to Level and provide a better experience.

10/10 – Excellent

Sydni

Points forts : Propreté
Séjour de 3 nuits en mai 2024
Aaron Gonzales- Guest Services Manager a répondu le 24 mai 2024
Thank you so much for your wonderful feedback! We are thrilled to hear that you loved your stay at our hotel. It is always our goal to provide an exceptional experience for our guests, and your generous rating is truly appreciated. We look forward to welcoming you back to Level on your next visit!

2/10 – Terrible

Lissette

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Aaron Gonzales- Guest Services Manager a répondu le 24 mai 2024
Thank you for taking the time to share your feedback. We sincerely apologize for any issues you encountered during your stay. Your experience does not reflect the high standards we strive to maintain, and we are truly sorry for any inconvenience you faced. Please know that we would like to address your concerns to prevent them from happening in the future. We hope you will give us another chance to provide you with the exceptional service and comfort you deserve. If you have any further details you'd like to share, please contact us directly.

10/10 – Excellent

Crystal

Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love having the full kitchen
Séjour de 2 nuits en mai 2024
Ryan a répondu le 20 mai 2024
We certainly aim deliver a luxury hotel experience while still having all the conveniences of home within each beautifully designed suite. We are very pleased you enjoyed your visit, and all the amenities Level has to offer. We hope to welcome you back very soon. Thank you again!

8/10 – Bien

jung yun

Voyage en famille avec de jeunes enfants
I always stay at the level when i go to la. Location is very convenient and level has a kitchen so its nice :) but there is no housekeeping services. And sofa bed was broken in the room that i stayed.
Séjour de 2 nuits en mai 2024
Ryan a répondu le 20 mai 2024
Thank you for being our guest and taking the time to provide your excellent feedback. We’re on a mission to redefine furnished accommodations and vacation rentals in Los Angeles. We are pleased to hear you enjoyed our artful blend between apartment and hotel. We hope to welcome you back to Level soon. Thank You

10/10 – Excellent

TK

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Ryan a répondu le 20 mai 2024
Thank you for taking the time to provide such wonderful feedback! Our number one priority is our guest's experience and we are truly happy to hear you enjoyed your visit. It would be my pleasure to relay your positive feedback to our team. We hope to see you again soon.

2/10 – Terrible

Royalle

Points faibles : Service et personnel
Séjour de 1 nuit en mai 2024
Aaron Gonzales- Guest Services Manager a répondu le 15 mai 2024
Thank you for being our guest. We strive to provide the best experience for our guests; however, please accept our sincerest apologies for not meeting your expectations during your recent visit. Please do not hesitate to share more detailed feedback with our Guest Services Team, We would love to know how we can improve our services in the future.

8/10 – Bien

Jessica

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en mai 2024
Aaron Gonzales- Guest Services Manager a répondu le 16 mai 2024
Thank you for choosing Level for your recent stay! We hope you had a wonderful experience and enjoyed all the amenities we have to offer. Your feedback is important to us, and we look forward to welcoming you back in the future for an even better experience.

10/10 – Excellent

Maria

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Ryan a répondu le 15 mai 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

6/10 – Acceptable

David

Points faibles : Commodités
Water was hot no cold water
Séjour de 1 nuit en mai 2024
Ryan a répondu le 15 mai 2024
Good Morning, Thank you for being our guest at Level and taking the time to provide your honest feedback. It is our constant goal to provide the best experience for all our guests; however, please accept our sincerest apologies for the inconveniences you encountered during your visit. We have forwarded your feedback to our management team in order to improve these issues moving forward. We hope to turn your experience around and welcome you back to Level in the future.

10/10 – Excellent

Camille

Séjour de 1 nuit en mai 2024

10/10 – Excellent

Jamal

Voyage en groupe
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Was good place to stay
Séjour de 1 nuit en mai 2024
Aaron Gonzales- Guest Services Manager a répondu le 16 mai 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

10/10 – Excellent

Tommie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was very nice all amenities were very nice house keeping could have clean before we arrived
Séjour de 3 nuits en avril 2024
Aaron Gonzales- Guest Services Manager a répondu le 1 mai 2024
Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the amenities Level has to offer. We apologize for any oversight regarding the cleanliness of your room upon arrival. Please be assured that maintaining high standards of cleanliness is a priority for us, and we're addressing this issue to ensure it doesn't happen again. We hope to have the opportunity to welcome you back and provide a flawless experience in the future.

10/10 – Excellent

Christopher

Séjour de 2 nuits en avril 2024
Ryan a répondu le 20 mai 2024
Thank you for taking the time to provide such wonderful feedback! Our number one priority is our guest's experience and we are truly happy to hear you enjoyed your visit. It would be my pleasure to relay your positive feedback to our team. We hope to see you again soon.

10/10 – Excellent

Kimberly

Séjour de 1 nuit en avril 2024
Ryan a répondu le 20 mai 2024
It was a pleasure to have you as our guest. We are very pleased you enjoyed your visit. We strive to provide the best guest service in our industry. We are happy to hear you enjoyed your visit at Level. We look forward to welcoming you back to Level in the future. Thank you for your wonderful feedback.

10/10 – Excellent

Kimberly

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful view!
Séjour de 2 nuits en avril 2024
Aaron Gonzales- Guest Services Manager a répondu le 1 mai 2024
Thank you for your kind words! We're so glad to hear that you loved your stay at Level and enjoyed the beautiful views. It's always our goal to provide a memorable experience, and we're thrilled we could deliver that for you. We look forward to having the pleasure of welcoming you back again soon!

10/10 – Excellent

Collette

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Property and staff were amazing. Very friendly, always helpful. The rooms were awesome with amazing views. My ten year old loved it. Will stay again
Séjour de 3 nuits en avril 2024
Aaron Gonzales- Guest Services Manager a répondu le 1 mai 2024
Thank you for your glowing review! We are thrilled to hear that you enjoyed your stay at Level, from our friendly and helpful staff to the awesome rooms with amazing views. It's wonderful to know that your ten-year-old loved the experience too! We appreciate your plans to stay with us again, and we look forward to welcoming you back for another memorable visit.

10/10 – Excellent

Charles

Séjour de 4 nuits en avril 2024
Ryan a répondu le 20 mai 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

10/10 – Excellent

Robert

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything was great and convenient friendly staff and secure would definitely recommend
Séjour de 2 nuits en avril 2024
Aaron Gonzales- Guest Services Manager a répondu le 1 mai 2024
Thank you so much for your positive review about your recent visit to Level! We're thrilled to hear that you found everything to your liking, from the convenience of our services to the friendliness and security provided by our staff. It's wonderful to know that you would recommend us to others. We look forward to welcoming you back soon for another great experience.

10/10 – Excellent

Hulicez

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing property, never disappoints have been booking with them for years now
Séjour de 2 nuits en avril 2024
Aaron Gonzales- Guest Services Manager a répondu le 1 mai 2024
Thank you for your continued loyalty and for sharing such a wonderful review! We're delighted to know that our property consistently meets your expectations and that you've enjoyed your experiences with us over the years. Your satisfaction is our top priority, and we look forward to continuing to provide you with exceptional stays in the future

6/10 – Acceptable

Arun K

Voyage en famille avec de jeunes enfants
Points forts : Propreté
Points faibles : État et installations de l’hébergement
The views of downtown LA and surrounding were amazing. The sunrise and sunsets were gorgeous. However the property seems neglected. The 2 bedroom suite we were in had power outlets in the kitchen that didn’t work and one was broken. The dishwasher didn’t really work. Only the TV in the living room worked, the TVs in other 2 rooms didn’t work with the remote. The pool was under maintenance and guest were offered to use the pool in the neighboring property. But the basketball court was great, my son and I enjoyed it. Since we were out pretty much all day sightseeing so didn’t really have much time time to watch TV or do extensive cooking so we made do
Séjour de 4 nuits en avril 2024
Aaron Gonzales- Guest Services Manager a répondu le 1 mai 2024
Thank you for your detailed feedback about your recent visit at Level. It's wonderful to hear that you enjoyed the stunning views of downtown LA and the beautiful sunrises and sunsets from our property. We apologize for the issues you encountered in your suite and the inconvenience caused by the pool maintenance. We are taking immediate steps to address the electrical and appliance concerns in our suites to ensure everything is in perfect working order. We're glad to know that you and your son enjoyed the basketball court, and we hope that these experiences, along with your sightseeing adventures, left you with fond memories of your stay. We look forward to the opportunity to host you again, providing a seamless and fully enjoyable experience.

10/10 – Excellent

Gina

Séjour de 7 nuits en avril 2024
Ryan a répondu le 15 mai 2024
Good Morning, It was a pleasure to have you as our guest. We are very pleased you enjoyed your visit. We strive to provide the best guest service in our industry. We are happy to hear you enjoyed your visit at Level. We look forward to welcoming you back to Level in the future. Thank you for your wonderful feedback.

10/10 – Excellent

Gnarley

Séjour de 2 nuits en avril 2024
Aaron Gonzales- Guest Services Manager a répondu le 1 mai 2024
We're delighted to hear that you had a fantastic stay at Level! Thank you for taking the time to let us know how much you enjoyed your visit. It's guests like you that make our job so enjoyable. We appreciate your feedback and are eager to host you again soon for another delightful experience!

8/10 – Bien

Kelvin

Séjour de 2 nuits en avril 2024
Aaron Gonzales- Guest Services Manager a répondu le 16 mai 2024
We are thrilled you chose Level for your stay! Thank you for being our guest. We hope you had a fantastic time and look forward to your next visit for an even better experience . Your support means the world to us.

10/10 – Excellent

Prince, Katy

Points forts : Propreté, commodités et état et installations de l’hébergement.
Great stay
Séjour de 1 nuit en avril 2024
Aaron Gonzales- Guest Services Manager a répondu le 23 avr. 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

2/10 – Terrible

Micheal

Voyage de couple, Voyage d’affaires
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
During my stay my air-conditioning went off for 5 hours and i had to take a cold shower with low water pressure and then no water on Friday due to a pipe burst
Séjour de 2 nuits en avril 2024
Aaron Gonzales- Guest Services Manager a répondu le 23 avr. 2024
I'm sorry to hear about the issues you experienced during your stay. We understand how disruptive it can be to have air-conditioning problems and water pressure issues, especially when you're looking to relax and unwind. Our team worked hard to fix the pipe burst and restore services as quickly as possible. We appreciate your patience during these unforeseen circumstances, and we value your feedback as it helps us improve. Please reach out if you'd like to discuss your experience further or if there's anything we can do to make it right. Your satisfaction is important to us, and we hope you'll consider giving us another chance in the future.

10/10 – Excellent

Edvin

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beat my expectations!
Séjour de 1 nuit en avril 2024
Aaron Gonzales- Guest Services Manager a répondu le 16 avr. 2024
That's wonderful to hear! We're thrilled that we exceeded your expectations and hope you'll choose to stay with us at Level again in the future. Thank you for your kind words and for taking the time to share your experience

4/10 – Médiocre

Megan

Voyage en famille avec de jeunes enfants, Voyage en famille
Points faibles : Commodités, état et installations de l’hébergement
My tv stop working many times. I was told the pool was open but it was closed had to go to the sister property.
Séjour de 3 nuits en avril 2024
Aaron Gonzales- Guest Services Manager a répondu le 14 avr. 2024
Thank you for taking the time to provide feedback on your recent stay with us. We apologize for the inconvenience caused by the TV malfunctions and the miscommunication regarding the pool availability. We understand how disappointing this must have been, especially when looking forward to relaxing amenities during your stay. We are addressing these issues to ensure they do not occur again and appreciate your understanding in visiting our sister property. We value your input and hope to offer you a more seamless and enjoyable experience on your next visit.

10/10 – Excellent

Brian

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was clean with amazing views of downtown los angles restaurants & shopping stores were in walking distance of our suite. the only issue was someone that occupied the suite next ours had at least 2 or 3 small dogs that were constantly barking or growling upon us entering or leaving our room and sometimes throughout the night we could hear them. other than that it’s a beautiful place to stay while in DTLA!
Séjour de 4 nuits en avril 2024
Aaron Gonzales- Guest Services Manager a répondu le 14 avr. 2024
Thank you for your review and for highlighting the cleanliness of our property and the stunning views of downtown Los Angeles. It’s great to hear that you enjoyed the convenience of nearby restaurants and shopping. We apologize for the disturbance caused by the dogs in the neighboring suite. We understand how important a peaceful environment is to our guests, especially during restful hours. Your feedback is crucial for us to address this issue effectively. We’re delighted that you found our location beautiful for your stay in DTLA and look forward to welcoming you back, ensuring a quieter experience next time.