Hill Country Vacation Packages

I stayed here for work. At this price point, I expected the basics to be handled. They were not. On a busy Friday night, a bouncer-type staff member was posted near the elevators. When I walked up to go to my own room, he ushered me away. He did not ask if I was a guest or ask to see a key. He just assumed. The only explanation I can come up with is that he took one look at me and decided I did not look like someone who could afford to stay there. I was a paying guest coming back to my room after a work day, and I was treated like I was trespassing. The front desk was no better. When I raised my concerns, staff laughed at me sarcastically. I have never been laughed at by hotel staff for asking for help, at any price. I asked repeatedly for a memory foam pillow. The staff did not understand the difference between pillow types and kept giving me wrong information. The Director of Front Office later confirmed this in writing and said the team needs training on it. I had problems with the valet service as well. Then, after I specifically asked that no one come to my room, staff came to my room late at night anyway, the night before an early departure. I got very little sleep. I would have rested better at a $100-a-night hotel. After the stay, I asked for a manager to call me. Three days went by and no one called. When I finally got an email, it repeated my complaints back to me, apologized, and then declined a refund because I booked through a third party. It

Nice and comfortable apartment to stay with family, Excellent location very clean and a lots of amenities.

This was my third visit to Heritage Place Houston Brook Hollow, and, just as with my previous stays, everything was perfect. The room was spotless, the towels were soft, and the water was hot—everything you want and expect from a comfortable stay. The property itself was clean, well maintained, and peaceful. As usual, the staff was exceptional. I would especially like to give an honorable mention to the front desk associates, Alexander and Isabelle. They provided warm welcomes and sincere regards each time I encountered them. What impressed me most was that they remembered our previous conversations and took the time to ask how my adventures were going. That kind of personal attention makes a genuine difference and is something I greatly appreciate. The location works perfectly for me. It is centrally located and provides quick and convenient access to the places I want to visit and the adventures I have planned. After three stays, I cannot think of any reason to stay anywhere else when I am in the area. I look forward to returning.