Hill Country Vacation Packages

I stayed here for work. At this price point, I expected the basics to be handled. They were not. On a busy Friday night, a bouncer-type staff member was posted near the elevators. When I walked up to go to my own room, he ushered me away. He did not ask if I was a guest or ask to see a key. He just assumed. The only explanation I can come up with is that he took one look at me and decided I did not look like someone who could afford to stay there. I was a paying guest coming back to my room after a work day, and I was treated like I was trespassing. The front desk was no better. When I raised my concerns, staff laughed at me sarcastically. I have never been laughed at by hotel staff for asking for help, at any price. I asked repeatedly for a memory foam pillow. The staff did not understand the difference between pillow types and kept giving me wrong information. The Director of Front Office later confirmed this in writing and said the team needs training on it. I had problems with the valet service as well. Then, after I specifically asked that no one come to my room, staff came to my room late at night anyway, the night before an early departure. I got very little sleep. I would have rested better at a $100-a-night hotel. After the stay, I asked for a manager to call me. Three days went by and no one called. When I finally got an email, it repeated my complaints back to me, apologized, and then declined a refund because I booked through a third party. It

The hotel provides ear plugs if your apartment overlooks S Lamar because of the noise so no worries there. There was only one elevator so it was always a long wait. No water would come out of the bathroom faucet when on hot but the hotel sent an "Engineer" to fix it and it worked. The first night, the air conditioning ran constantly and couldn't adequately cool the room but later nights were OK so maybe the room was really hot before we arrived. The "hot water" from the kitchen sink never got over room temperature and couldn't be fixed by the "Engineer". We enjoyed the size but never appreciated the balcony. Easy to come and go with your car with automated monitoring, but, like everywhere in Austin, it is expensive. It is about a half mile south of Oltorf which is further south than I thought it was but if you are driving then no issues.