Centre Island Vacation Packages

Very poor communication - dirty laundry was left in the washer. Dirty dishes left. The unit wasn’t cleaned properly; Upon leaving, a large Russian man who was apparently the cleaner came into the room without our knowledge. Had not knocked or announced his entry, just unlocked the door and walked right in. I was standing there undressed, terrified. He STILL didn’t make me aware of who he was: this was well before the checkout time. So he shouldn’t have been there at all: this was an extreme safety concern and a massive privacy violation. I made the rental company aware, three emails sent and they have ignored me and avoided further contact with a proper solution. Not even offering an apology. This is a warning moving forward- I wouldn’t book with these people again. They don’t take care of their clientele or guests.

The confirmation process was complicated by the fact that several steps were required to finalize the contract. The room we got was not what I believed I requested but GlobalStay, the management firm would not provide any proof that I had mistakenly ordered the wrong room. Nor would they offer any option to correct the issue. The parking space that we were told to use was occupied by another vehicle. As requested by GlobalStay I provided photo evidence and a photo of where I ended up parking so GlobalStay could inform building management. They did not do so. Consequently my vehicle was ticketed for $150 dollars in fines. I would avoid GlobalStay if possible.

Our second visit to Kent Motel. We booked three nights, and had a queen bed and sitting area on the second floor. The property is even better this time than a couple years ago. Our room was roomy, very clean and comfortable. Great little spot half way between Niagara on the Lake and Niagara Falls. Quiet. Staff very accommodating. There is a secure shed for bicycle lockup which was important to us. A guest pantry offers free ice, water for water bottle, coffee, tea and a toaster. There is also a quaint little coffee shop... All over a wonderful experience.