Title: Quality Inn & Suites Palm Island Indoor Waterpark - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Quality Inn & Suites Palm Island Indoor Waterpark Family-friendly hotel with a water park and free breakfast ![View from property](https://images.trvl-media.com/lodging/1000000/10000/2100/2068/8e7cc380.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/1000000/10000/2100/2068/6da43287.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior](https://images.trvl-media.com/lodging/1000000/10000/2100/2068/ea96c07f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/1000000/10000/2100/2068/0364bf3d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, desk, iron/ironing board, free cribs/infant beds](https://images.trvl-media.com/lodging/1000000/10000/2100/2068/bd372449.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Quality Inn & Suites Palm Island Indoor Waterpark offers relaxation and adventure. Enjoy a free continental breakfast, bar, arcade/game room, and children's pool with waterslide. Multilingual staff and free WiFi ensure a comfortable stay. 4.8 ## Popular amenities - Room service - Pet-friendly - Breakfast included - Laundry - Housekeeping - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Nov. 2 - Nov. 3](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=2068&PinnedHotelID=2068&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=2068&PinnedHotelID=2068&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 3 - Nov. 4](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=2068&PinnedHotelID=2068&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=2068&PinnedHotelID=2068&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=2068&PinnedHotelID=2068&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=2068&PinnedHotelID=2068&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=2068&PinnedHotelID=2068&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=2068&PinnedHotelID=2068&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 6 of 6 rooms ![Premium bedding, desk, iron/ironing board, free cribs/infant beds](https://images.trvl-media.com/lodging/1000000/10000/2100/2068/a861e302.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds, Non Smoking ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator TV Premium bedding Eco-friendly toiletries Hair dryer - 24 sq ft - Sleeps 4 - 2 Double Beds ![Premium bedding, desk, iron/ironing board, free cribs/infant beds](https://images.trvl-media.com/lodging/1000000/10000/2100/2068/25938bd2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Non Smoking ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator TV Premium bedding Eco-friendly toiletries Hair dryer - 24 sq ft - Sleeps 2 - 1 King Bed ![Premium bedding, desk, iron/ironing board, free cribs/infant beds](https://images.trvl-media.com/lodging/1000000/10000/2100/2068/a861e302.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Double Beds, Smoking ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator TV Premium bedding Eco-friendly toiletries Hair dryer - Sleeps 4 - 2 Double Beds ![Premium bedding, desk, iron/ironing board, free cribs/infant beds](https://images.trvl-media.com/lodging/1000000/10000/2100/2068/25938bd2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Double Beds, Smoking ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator TV Premium bedding Eco-friendly toiletries Hair dryer - Sleeps 4 - 2 Double Beds ![Premium bedding, desk, iron/ironing board, free cribs/infant beds](https://images.trvl-media.com/lodging/1000000/10000/2100/2068/a861e302.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Double Beds, Accessible, Non Smoking ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator TV Premium bedding Eco-friendly toiletries Hair dryer - Sleeps 4 - 2 Double Beds ![Premium bedding, desk, iron/ironing board, free cribs/infant beds](https://images.trvl-media.com/lodging/1000000/10000/2100/2068/25938bd2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Accessible, Non Smoking ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator TV Premium bedding Eco-friendly toiletries Hair dryer - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBatavia-Hotels-Quality-Inn-Suites-Palm-Island-Indoor-Waterpark.h2068.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBatavia-Hotels-Quality-Inn-Suites-Palm-Island-Indoor-Waterpark.h2068.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.01639%2C-78.19410&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=rNpQP5BO6yqJcZk-TJqU6WKD0a0=) 8250 Park Rd, Batavia, NY, 14020 #### What's nearby - Palm Island Indoor Waterpark - 5 min walk - 0.5 km - Batavia Downs Casino - 18 min walk - 1.5 km - United Memorial Medical Center - 3 min drive - 2.9 km - Rochester Regional Health - 3 min drive - 2.9 km - Horseshoe Lake - 7 min drive - 12.1 km #### Getting around - Buffalo Niagara Intl. Airport (BUF) - 36 min drive #### Restaurants - ‪Starbucks - ‬20 min walk - ‪Burger King - ‬3 min drive - ‪Batavia Downs Gaming & Hotel - ‬17 min walk - ‪McDonald's - ‬2 min drive - ‪Starbucks - ‬10 min walk ## About this property ### Quality Inn & Suites Palm Island Indoor Waterpark Family-friendly hotel You can look forward to free to-go breakfast, an arcade/game room, and dry cleaning/laundry services at Quality Inn & Suites Palm Island Indoor Waterpark. Free in-room WiFi and a 24-hour business center are available to all guests. Other perks at this hotel include: - Free self parking - An electric car charging station, a water park (surcharge), and meeting rooms - A porter/bellhop, a front-desk safe, and a gift shop Room features All 194 rooms boast comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free WiFi and free newspapers. Other conveniences in all rooms include: - Recycling, LED light bulbs, and eco-friendly cleaning products - Bathrooms with eco-friendly toiletries and shower/tub combinations - TVs with premium channels - Refrigerators, microwaves, and free infant beds ## Similar properties ![In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/100000/99700/99628/5a915a75.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### FairBridge Inn & Suites Batavia - Darien Amusement Park Batavia - Pool - Breakfast included - Pet-friendly - Parking included 6.6 1,020 reviews CA $97 CA $110 total includes taxes & fees Nov 16 - Nov 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=99628&PinnedHotelID=99628&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily continental breakfast](https://images.trvl-media.com/lodging/116000000/115420000/115410300/115410239/2542d790.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Baymont by Wyndham Batavia - 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Darien Lake by IHG Batavia - Pool - Breakfast included - Parking included - Free WiFi 7.8 Good 615 reviews CA $158 CA $176 total includes taxes & fees Nov 26 - Nov 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=5144852&PinnedHotelID=5144852&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property - evening/night](https://images.trvl-media.com/lodging/2000000/1050000/1046300/1046241/61cdbe82.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hampton Inn Batavia Batavia - Pool - Breakfast included - Pet-friendly - Parking included 7.8 Good 689 reviews CA $160 CA $177 total includes taxes & fees Nov 9 - Nov 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=1046241&PinnedHotelID=1046241&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Electric car charging station on site - Free self parking on site - Free RV/bus/truck parking on site ### Food and drink - Free on-the-go breakfast available daily 7:00 AM to 10:00 AM ### Things to do - Arcade/game room - Water park - Waterslide ### Family friendly - Arcade/game room - In-room crib - In-room microwave - In-room refrigerator - Laundry facilities - Rollaway/extra bed (surcharge) - Water park (surcharge) - Waterslide ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk - Vending machine - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop ### Business services - 24-hour business center - 7,319 square feet of conference space - Meeting rooms ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - Braille/raised signage - Elevator - Wheelchair accessible (may have limitations) ### More - 1 building - 5 floors - At least 10% of profits reinvested in community and sustainability - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Comprehensive food waste policy - Comprehensive recycling policy - Designated smoking areas - Double-glazed windows - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reusable cups - Reusable tableware - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Free crib - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - TV with premium satellite channels ### Food and drink - Coffee/tea maker - Limited room service - Microwave - Refrigerator ### More - Air conditioning (climate-controlled) - Cleaning products are eco-friendly - Connecting rooms available - Desk - Eco-friendly toiletries - Energy-saving switches in guestrooms - Free daily newspapers - Free local calls - Iron/ironing board - LED lighting - Phone - Recycling - Water-efficient showers ## Policies ### Check-in Check-in start time: 4:00 PM; Check-in end time: 11:00 AM Late check-in subject to availability Minimum check-in age: 21 ### Check-out Check-out before 11 AM Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Renovations and closures The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday: - Children's pool - Indoor pool ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of USD 20 per accommodation, per night Service animals are welcome, and are exempt from fees ### Children and extra beds Children are welcome Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for USD 20.0 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Pet fee: USD 20 per accommodation, per night - Service animals are exempt from fees - Rollaway bed fee: USD 20.0 per night - Facilities fee: USD 15 per person, per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Clarion Hotel Palm Island Quality Inn Palm Island Indoor Waterpark Clarion Hotel Palm Island Indoor Waterpark Batavia Clarion Hotel Waterpark Clarion Palm Island Indoor Waterpark Clarion Palm Island Indoor Waterpark Batavia Palm Island Indoor Waterpark Palm Island Waterpark Quality Palm Island Indoor Waterpark Quality Inn & Suites Palm Island Indoor Waterpark Hotel Quality Inn & Suites Palm Island Indoor Waterpark Batavia Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia ## Frequently asked questions ### Is Quality Inn & Suites Palm Island Indoor Waterpark pet-friendly? > Yes, pets are allowed at this property. There's a fee of USD 20 per accommodation, per night. Service animals are exempt from fees. ### How much does it cost to stay at Quality Inn & Suites Palm Island Indoor Waterpark? > As of Nov 2, 2025, prices found for a 1-night stay for 2 adults at Quality Inn & Suites Palm Island Indoor Waterpark on Nov 17, 2025 start from CA $98.29, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Batavia-Hotels-Quality-Inn-Suites-Palm-Island-Indoor-Waterpark.h2068.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Quality Inn & Suites Palm Island Indoor Waterpark? > Self parking is free at this property. ### What time is check-in at Quality Inn & Suites Palm Island Indoor Waterpark? > Check-in start time: 4:00 PM; Check-in end time: 11:00 AM. Late check-in is available during limited hours. ### What time is check-out at Quality Inn & Suites Palm Island Indoor Waterpark? > Check-out is at 11 AM. ### Where is Quality Inn & Suites Palm Island Indoor Waterpark located? > This family-friendly Batavia hotel is within 1 mi (2 km) of Palm Island Indoor Waterpark, Centennial Park, and Batavia Downs Casino. Holland Land Office Museum and Rochester Regional Health are also within 2 mi (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Quality Inn & Suites Palm Island Indoor Waterpark Reviews 4.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 4.8 Cleanliness ### 7.6 Location ### 6.4 Staff & service ### 4.2 Eco-friendliness ### 4.2 Property conditions & facilities 10 - Excellent 103 8 - Good 133 6 - Okay 161 4 - Poor 213 2 - Terrible 390 ### 4/10 Poor #### Josemon Oct 8, 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities It is a very old building, room is big . It is ok f I’ll c for o e night stay is there . We mainly needed non smoking good bed and decent bathroom. ##### Josemon Stayed 1 night in Oct 2025 ### 2/10 Terrible #### Talha Oct 14, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities People with families and young children, please stay away! ##### Talha Stayed 2 nights in Oct 2025 ### 4/10 Poor #### Lisa Sep 23, 2025 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities Not sure if in transition or ownership/renovations, but evidence of active drug use(by odors and direct observation) and possible long term living arrangements for some. Nice area and better options close by. Would not stay as a single female. ##### Lisa Stayed 1 night in Sep 2025 ### 2/10 Terrible #### Rhonda Jun 2, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities the indoor waterpark was good for the kids ##### Rhonda Stayed 1 night in May 2025 ### 2/10 Terrible #### Morgan Oct 26, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The property is falling apart and is very dirty. The property smelled like weed and feces. Our bedsheets and blankets were not washed and still had crumbs on them from the previous people. We left early and didn’t even stay overnight because we found German cockroaches in our bathroom. The “breakfast” they offer is a grab and go bag and the way the hotel is advertised it makes it look like the Waterpark is included and it’s not. Don’t waste your time or money. ![](https://a.travel-assets.com/ugc/hotel-reviews/2b374b05-40ff-41ae-9824-53116e52569e-1761496210795.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Morgan Stayed 1 night in Oct 2025 ### 2/10 Terrible #### Bayleigh Aug 3, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort I would not recommend this hotel TO ANYONE. This hotel is absolutely disgusting. ![](https://a.travel-assets.com/ugc/hotel-reviews/5cc1902e-7689-4656-a6c1-a2357ab43bd1-1754261566794.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/43af5df3-6a47-4b2d-a1e1-6ae8173c90d0-1754261566677.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/73a0bbb5-a4e9-41a5-9416-ff22522b1ce1-1754261560256.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/122b62d7-1d69-44e9-8bc8-09671e5cc117-1754261562720.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Bayleigh Stayed 2 nights in Aug 2025 ### 2/10 Terrible #### David Oct 26, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Likely the dirtiest, and broke down hotel I’ve ever been in. You could not stand in one spot, anywhere, and not see something that was either broken, or from an entirely different era. The cherry on top was when my son went to use the bathroom in our room and the toilet was left filled to the top with feces and toilet paper. The front desk offered me a plunger to go fix it and at that point, I decided it was best to leave. Overall, brutal experience ![The toilet after I tried to flush it](https://a.travel-assets.com/ugc/hotel-reviews/f4cec552-94b3-4538-949d-051ad5926041-1761437245052.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Broken elevator](https://a.travel-assets.com/ugc/hotel-reviews/f3e5a3be-f3f7-4850-b3c7-c8b5706a4c97-1761437245070.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### David Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Tina Aug 4, 2025 Liked: Cleanliness, staff & service, amenities The elevator broke but otherwise good experience ##### Tina Stayed 2 nights in Aug 2025 ### 2/10 Terrible #### Gary Sep 28, 2025 Liked: Amenities Disliked: Property conditions & facilities Our room was ran down, bed uncomfortable. The water in the toilet ran all night. Not sure how safe the neighborhood was. The counter in the bathroom was broke, as one of the headboard. A chair that was in there looked like someone sat in it with dirty work clothes and there was glitter left on it. The beds were not very comfortable either. Will not stay again. ##### Gary Stayed 1 night in Sep 2025 ### 4/10 Poor #### Diane Aug 22, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities Could use a coat of paint all over. Door glass was smashed on side entry. Creepy people hanging around outside. ##### Diane Stayed 1 night in Aug 2025 ### 4/10 Poor #### Patrick Jun 22, 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Poor hotel, but excellent staff The hotel was disgusting and broken. However, the staff were amazing and processed our refund right away. ##### Patrick Stayed 1 night in Jun 2025 ### 2/10 Terrible #### Mark Sep 10, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities This property was dirty, smelled bad, some rooms were redone but the halls and common areas were run down, and none of the elevators had worked in a long time as the signage was old and tattered. Had to walk up 4 flights. ##### Mark Stayed 9 nights in Aug 2025 ### 6/10 Okay #### Tiffany Aug 24, 2025 Disliked: Cleanliness, amenities, property conditions & facilities The hotel room was not clean. There was makup on my pillows. The toilet didnt work, at least they changed our room. The 2nd room was much better and i cam tell it was actually cleaned. ##### Tiffany Stayed 1 night in Aug 2025 ### 2/10 Terrible #### Kara Aug 23, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Waterpark is only open for limited hours on Saturday and Sunday. Glass doors were shattered. Building inside and outside are disgusting. Instantly checked out and asked for a refund due to the unsafe conditions for my family. ##### Kara Stayed 4 nights in Aug 2025 ### 2/10 Terrible #### Liam Aug 3, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities The plug in the room kept exploding and the floor was moldy lol.. ##### Liam Stayed 1 night in Aug 2025 ### 8/10 Good #### Elaine Aug 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities swe did not register or stay 8/14-15 we stayed 8/16-17 ##### Elaine Stayed 1 night in Aug 2025 ### 2/10 Terrible #### Gary Jul 14, 2025 Disliked: Cleanliness, amenities, property conditions & facilities Restaurant and bar closed, entrance door left open, a/c not working, overall very poor and old furnishings and upkeep ##### Gary Stayed 3 nights in Jul 2025 ### 2/10 Terrible #### Robert Sep 22, 2025 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities Tv phone and clock radio did not work. Furnature including the broken lamps were a disgrace. Told front desk about it they did nothing . Room wasn't cleaned. Linens were not changed. Side entrance door had broken glass. The website said it had a restaurant bar and gift shop none of which existed Waterpark was dirty. Management doesn't care. I won't ever stay at a quality inn again ##### Robert Stayed 2 nights in Sep 2025 ### 2/10 Terrible #### Katrina Jul 13, 2025 Disliked: Cleanliness, amenities, property conditions & facilities Cockroaches, poorly maintained property. ![](https://a.travel-assets.com/ugc/hotel-reviews/ce63a6e2-a587-4ade-aafa-0bc02436421d-1752449769109.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Katrina Stayed 2 nights in Jul 2025 ### 2/10 Terrible #### Andrea Aug 11, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Our experience was less than favorable. Room was dirty and smelled heavily of cigarette smoke. Pool, bar and restaurant are all closed. There are people living there and have bikes chained up in the hallways. They were cooking in the parking lot on a gas grill less than a foot from the building. It was a girls trip with my 11 and 12 year old daughters and anytime we left our room we were followed by the male staff down the hallways. ##### Andrea Stayed 1 night in Aug 2025 ### 6/10 Okay #### Amanda Jul 26, 2025 Liked: Staff & service Don't expect a fancy hotel with this one. It is somewhat run down. Some door handles were broken, baseboards and carpets messed up, bathroom with rusty ceiling. The rooms are spacious and the staff were great. The breakfast included was a grab-and-go breakfast bar with cereal, granola bars, fruit, and donuts. There is nothing hot for breakfast. Make sure you look at the Palm Island Waterpark hours. It's advertised in the name, but it was only opened for a few hours on the weekend when we came in the summer, so we didn't get to do it. ##### Amanda Stayed 1 night in Jul 2025 ### 8/10 Good #### Indira Nov 4, 2024 Liked: Staff & service Disliked: Property conditions & facilities Location and water park was great Rooms need a refresh ##### Indira Stayed 2 nights in Nov 2024 ### 2/10 Terrible #### Robert Jun 22, 2025 Disliked: Cleanliness, amenities, property conditions & facilities There were cockroaches in the bathroom and I was put in a double room instead of a king room like I booked ##### Robert Stayed 1 night in Jun 2025 ### 4/10 Poor #### Craig Jul 5, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities Property is in poor shape with some dilapidated attributes. Room smelled strongly of cleaning agent as though a whole bottle of concentrated detergent had been used. ##### Craig Stayed 1 night in Jul 2025 ### 2/10 Terrible #### Danielle Aug 6, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I didn't even stay at the property,it was gross the door didn't lock outside,the lobby was gross and the elevator was broke and they put us on the 4th floor!! I want a refund!!! ##### Danielle Stayed 1 night in Aug 2025 ## Expedia's Latest Trends ### Hotels > [Seneca Allegany Resort & Casino](https://www.expedia.ca/Salamanca-Hotels-Seneca-Allegany-Resort-Casino.h2238839.Hotel-Information) > > [Golden Arrow Lakeside Resort](https://www.expedia.ca/Lake-Placid-Hotels-Golden-Arrow-Lakeside-Resort.h3164.Hotel-Information) > > [The Lake House on Canandaigua](https://www.expedia.ca/Canandaigua-Hotels-The-Lake-House-On-Canandaigua.h49087717.Hotel-Information) > > [Hampton Inn & Suites Lake Placid](https://www.expedia.ca/Lake-Placid-Hotels-Hampton-Inn-Suites-Lake-Placid.h6257605.Hotel-Information) > > [Six Flags Great Escape Lodge & Indoor Waterpark](https://www.expedia.ca/Lake-George-Hotels-Six-Flags-Lodge-Indoor-Waterpark.h1385446.Hotel-Information) > > [Duck Lake Campground](https://www.expedia.ca/Syracuse-Hotels-Duck-Lake-Campground.h12599916.Hotel-Information) > > [1000 Islands Harbor Hotel](https://www.expedia.ca/Clayton-Hotels-1000-Islands-Harbor-Hotel.h7484927.Hotel-Information) > > [Holiday Inn Resort Lake George - Adirondack Area by IHG](https://www.expedia.ca/Lake-George-Hotels-Holiday-Inn-Lake-George-Turf.h1178.Hotel-Information) > > [Crowne Plaza Lake Placid by IHG](https://www.expedia.ca/Lake-Placid-Hotels-Crowne-Plaza-Lake-Placid.h26787.Hotel-Information) > > [The Kartrite Resort & Indoor Waterpark](https://www.expedia.ca/Monticello-Hotels-The-Kartrite-Resort-Indoor-Waterpark.h31681637.Hotel-Information) > > [Best Western Summit Inn](https://www.expedia.ca/Niagara-Falls-Hotels-Best-Western-Summit-Inn.h5183.Hotel-Information) > > [Hampton Inn Niagara Falls/Blvd](https://www.expedia.ca/Niagara-Falls-Hotels-Hampton-Inn-Niagara-FallsBlvd.h7532268.Hotel-Information) > > [Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG](https://www.expedia.ca/Watertown-Hotels-Holiday-Inn-Express-Hotel-Suites-Watertown-Thousand-Island.h1532633.Hotel-Information) > > [Akwesasne Mohawk Casino Resort and Players Inn](https://www.expedia.ca/Hogansburg-Hotels-Akwesasne-Mohawk-Casino-Resort.h6009138.Hotel-Information) > > [High Peaks Resort](https://www.expedia.ca/Lake-Placid-Hotels-High-Peaks-Resort.h2163041.Hotel-Information) > > [The Whiteface Lodge](https://www.expedia.ca/Lake-Placid-Hotels-The-Whiteface-Lodge.h1343777.Hotel-Information) > > [Days Inn by Wyndham Plattsburgh](https://www.expedia.ca/Plattsburgh-Hotels-Days-Inn-By-Wyndham-Plattsburgh.h40554.Hotel-Information) > > [Holiday Inn Express Hotel & Suites Niagara Falls by IHG](https://www.expedia.ca/Niagara-Falls-Hotels-Holiday-Inn-Express-Hotel-Suites-Niagara-Falls.h1946351.Hotel-Information) > > [Comfort Inn & Suites Watertown - 1000 Islands](https://www.expedia.ca/Watertown-Hotels-Comfort-Inn-Suites-Watertown-1000-Islands.h8037.Hotel-Information) > > [Niagara Crossing Hotel & Spa](https://www.expedia.ca/Niagara-Falls-Hotels-Niagara-Crossing-Hotel-Spa.h11603917.Hotel-Information) > > [Darien Lake Lodge on the Lake](https://www.expedia.ca/Corfu-Hotels-Darien-Lake-Lodge-On-The-Lake.h13279584.Hotel-Information) > > [Bluff Point Golf Resort](https://www.expedia.ca/Plattsburgh-Hotels-Bluff-Point-Golf-Resort.h16037595.Hotel-Information) > > [The Brook at Turning Stone Resort Casino](https://www.expedia.ca/Utica-Hotels-Turning-Stone-Resort-And-Casino.h1684407.Hotel-Information) > > [Best Western Plus Plattsburgh](https://www.expedia.ca/Plattsburgh-Hotels-Best-Western-Plus-Plattsburgh.h3120.Hotel-Information) > > [The Inn At Holiday Valley](https://www.expedia.ca/Ellicottville-Hotels-The-Inn-At-Holiday-Valley.h2184187.Hotel-Information) > > [Comfort Inn & Suites Plattsburgh - Morrisonville](https://www.expedia.ca/Plattsburgh-Hotels-Comfort-Inn-Suites-Plattsburgh-Morrisonville.h18189.Hotel-Information) > > [del Lago Resort & Casino](https://www.expedia.ca/Waterloo-Hotels-Del-Lago-Resort-Casino.h18258309.Hotel-Information) > > [Comfort Inn & Suites Niagara Falls Blvd USA](https://www.expedia.ca/Niagara-Falls-Hotels-Comfort-Inn-Suites-Niagara-Falls-Blvd-USA.h20009524.Hotel-Information) > > [Holiday Inn Express Plattsburgh by IHG](https://www.expedia.ca/Plattsburgh-Hotels-Holiday-Inn-Express-Plattsburgh.h5588.Hotel-Information) > > [Hampton Inn Kingston](https://www.expedia.ca/Kingston-Hotels-Hampton-Inn-Kingston.h1661941.Hotel-Information)