Title: Quality Inn & Suites Palm Island Indoor Waterpark - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=2068&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Quality Inn & Suites Palm Island Indoor Waterpark Travelers can unwind at the cozy bar after a busy day or seek more excitement at the water park with its thrilling attractions and features ## Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark ![View from property - Quality Inn & Suites Palm Island Indoor Waterpark (Batavia)](https://images.trvl-media.com/lodging/1000000/10000/2100/2068/8e7cc380.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Premium bedding, desk, iron/ironing board, free cribs/infant beds - Quality Inn & Suites Palm Island Indoor Waterpark (Batavia)](https://images.trvl-media.com/lodging/1000000/10000/2100/2068/bd372449.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Quality Inn & Suites Palm Island Indoor Waterpark (Batavia)](https://images.trvl-media.com/lodging/1000000/10000/2100/2068/0364bf3d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Quality Inn & Suites Palm Island Indoor Waterpark (Batavia)](https://images.trvl-media.com/lodging/1000000/10000/2100/2068/6da43287.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Quality Inn & Suites Palm Island Indoor Waterpark (Batavia)](https://images.trvl-media.com/lodging/1000000/10000/2100/2068/ea96c07f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Quality Inn & Suites Palm Island Indoor Waterpark offers relaxation and adventure. Enjoy a free continental breakfast, bar, arcade/game room, and children's pool with waterslide. Multilingual staff and free WiFi ensure a comfortable stay. ## Reviews 4.8 ## Popular amenities - Breakfast included - Pet friendly - Parking included - Free WiFi - Air conditioning - Business services ## Room options ### Check availability for these dates Tonight [Dec. 28 - Dec. 29](https://www.expedia.ca/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=2068&PinnedHotelID=2068&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=2068&PinnedHotelID=2068&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 29 - Dec. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=2068&PinnedHotelID=2068&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=2068&PinnedHotelID=2068&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 2 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=2068&PinnedHotelID=2068&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=2068&PinnedHotelID=2068&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 9 - Jan. 11](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=2068&PinnedHotelID=2068&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=2068&PinnedHotelID=2068&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 6 of 6 rooms ### View all photos for Standard Room, 2 Double Beds, Non Smoking ![Premium bedding, desk, iron/ironing board, free cribs/infant beds](https://images.trvl-media.com/lodging/1000000/10000/2100/2068/a861e302.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds, Non Smoking ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator TV Premium bedding Shower/tub combination Eco-friendly toiletries - Sleeps 4 - 2 Double Beds ### View all photos for Standard Room, 1 King Bed, Non Smoking ![Premium bedding, desk, iron/ironing board, free cribs/infant beds](https://images.trvl-media.com/lodging/1000000/10000/2100/2068/25938bd2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Non Smoking ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator TV Premium bedding Shower/tub combination Eco-friendly toiletries - Sleeps 2 - 1 King Bed ### View all photos for Room, 2 Double Beds, Smoking ![Premium bedding, desk, iron/ironing board, free cribs/infant beds](https://images.trvl-media.com/lodging/1000000/10000/2100/2068/a861e302.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Double Beds, Smoking ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator TV Premium bedding Shower/tub combination Eco-friendly toiletries - Sleeps 4 - 2 Double Beds ### View all photos for Room, 2 Double Beds, Smoking ![Premium bedding, desk, iron/ironing board, free cribs/infant beds](https://images.trvl-media.com/lodging/1000000/10000/2100/2068/25938bd2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Double Beds, Smoking ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator TV Premium bedding Shower/tub combination Eco-friendly toiletries - Sleeps 4 - 2 Double Beds ### View all photos for Room, 2 Double Beds, Accessible, Non Smoking ![Premium bedding, desk, iron/ironing board, free cribs/infant beds](https://images.trvl-media.com/lodging/1000000/10000/2100/2068/a861e302.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Double Beds, Accessible, Non Smoking ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator TV Premium bedding Shower/tub combination Eco-friendly toiletries - Sleeps 4 - 2 Double Beds ### View all photos for Room, 1 King Bed, Accessible, Non Smoking ![Premium bedding, desk, iron/ironing board, free cribs/infant beds](https://images.trvl-media.com/lodging/1000000/10000/2100/2068/25938bd2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Accessible, Non Smoking ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Refrigerator TV Premium bedding Shower/tub combination Eco-friendly toiletries - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBatavia-Hotels-Quality-Inn-Suites-Palm-Island-Indoor-Waterpark.h2068.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBatavia-Hotels-Quality-Inn-Suites-Palm-Island-Indoor-Waterpark.h2068.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.01639%2C-78.19410&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=rNpQP5BO6yqJcZk-TJqU6WKD0a0=) 8250 Park Rd, Batavia, NY, 14020 #### What's nearby - Palm Island Indoor Waterpark \- 5 min walk \- 0.5 km - Batavia Downs Casino \- 18 min walk \- 1.5 km - Centennial Park \- 2 min drive \- 1.8 km - Holland Land Office Museum \- 3 min drive \- 2.5 km - Rochester Regional Health \- 3 min drive \- 2.9 km #### Getting around - Buffalo Niagara Intl. Airport (BUF) - 36 min drive #### Restaurants - ‪Starbucks - ‬20 min walk - ‪Batavia Downs Gaming & Hotel - ‬17 min walk - ‪Burger King - ‬3 min drive - ‪McDonald's - ‬2 min drive - ‪Starbucks - ‬10 min walk ## About this property ### Quality Inn & Suites Palm Island Indoor Waterpark Family-friendly hotel You can look forward to free to-go breakfast, an arcade/game room, and dry cleaning/laundry services at Quality Inn & Suites Palm Island Indoor Waterpark. Free in-room WiFi and a 24-hour business center are available to all guests. Other perks at this hotel include: - Free self parking - An electric car charging station, a water park (surcharge), and a gift shop - Multilingual staff, luggage storage, and a porter/bellhop Room features All 194 rooms boast comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free WiFi and free newspapers. Other conveniences in all rooms include: - Recycling, LED light bulbs, and eco-friendly cleaning products - Bathrooms with eco-friendly toiletries and shower/tub combinations - TVs with premium channels - Refrigerators, microwaves, and free infant beds ## Similar properties ![In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/100000/99700/99628/5a915a75.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### FairBridge Inn & Suites Batavia - Darien Amusement Park Batavia - Pool - Pet friendly - Parking included - Free WiFi 6.6 1,000 reviews CA $88 CA $101 total includes taxes & fees Dec 29 - Dec 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=99628&PinnedHotelID=99628&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/1000000/330000/328800/328792/be9e4d21.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Best Western Crown Inn & Suites Batavia - Pool - Breakfast included - Pet friendly - Parking included 8.0 Very good 1,001 reviews CA $122 CA $135 total includes taxes & fees Dec 29 - Dec 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=328792&PinnedHotelID=328792&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily continental breakfast](https://images.trvl-media.com/lodging/116000000/115420000/115410300/115410239/2542d790.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Baymont by Wyndham Batavia - Darien Lake Batavia - Breakfast included - Pet friendly - Parking included - Free WiFi 8.8 Excellent 200 reviews CA $122 CA $135 total includes taxes & fees Dec 29 - Dec 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=115410239&PinnedHotelID=115410239&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/1000000/20000/10900/10891/85211b29.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Red Roof Inn Batavia Batavia - Breakfast included - Pet friendly - Parking included - Free WiFi 8.4 Very good 1,002 reviews CA $100 CA $111 total includes taxes & fees Dec 29 - Dec 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=10891&PinnedHotelID=10891&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/2000000/1210000/1205100/1205041/a600857e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Quinta Inn & Suites by Wyndham Batavia Batavia - Pool - Breakfast included - Pet friendly - Parking included 9.2 Wonderful 1,000 reviews CA $113 CA $125 total includes taxes & fees Jan 2 - Jan 3, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=1205041&PinnedHotelID=1205041&HadPinnedHotel=true®ionId=-1&adults=2) ![Free buffet breakfast](https://images.trvl-media.com/lodging/6000000/5150000/5144900/5144852/d20ff8d8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express Hotel & Suites Batavia - Darien Lake by IHG Batavia - Pool - Breakfast included - Parking included - Free WiFi 7.8 Good 623 reviews CA $138 CA $153 total includes taxes & fees Jan 2 - Jan 3, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=5144852&PinnedHotelID=5144852&HadPinnedHotel=true®ionId=-1&adults=2) ![Casino](https://images.trvl-media.com/lodging/16000000/15670000/15662600/15662587/96e6e444.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel At Batavia Downs Batavia - Breakfast included - Parking included - Free WiFi - Restaurant 9.0 Wonderful 740 reviews CA $150 CA $166 total includes taxes & fees Jan 9 - Jan 10, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=15662587&PinnedHotelID=15662587&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property - evening/night](https://images.trvl-media.com/lodging/2000000/1050000/1046300/1046241/61cdbe82.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hampton Inn Batavia Batavia - Pool - Breakfast included - Pet friendly - Parking included 7.8 Good 705 reviews CA $145 CA $161 total includes taxes & fees Jan 4 - Jan 5, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=1046241&PinnedHotelID=1046241&HadPinnedHotel=true®ionId=-1&adults=2) ![TV](https://images.trvl-media.com/lodging/15000000/14810000/14805800/14805713/8ea40a9e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Dollinger's Motor Inn Albion - Pet friendly - Parking included - Free WiFi - Air conditioning 8.6 Excellent 192 reviews CA $122 CA $137 total includes taxes & fees Dec 31 - Jan 1, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-31&endDate=2026-01-01&selected=14805713&PinnedHotelID=14805713&HadPinnedHotel=true®ionId=-1&adults=2) ![Fireplace](https://images.trvl-media.com/lodging/51000000/50990000/50989900/50989835/c06cbe54.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Microtel Inn & Suites by Wyndham Warsaw Warsaw - Breakfast included - Pet friendly - Parking included - Free WiFi 9.0 Wonderful 934 reviews CA $131 CA $146 total includes taxes & fees Jan 11 - Jan 12, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=50989835&PinnedHotelID=50989835&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Electric car charging station on site - Free self parking on site - Free RV/bus/truck parking on site - Limited onsite self parking ### Food and drink - Free on-the-go breakfast available daily 7:00 AM to 10:00 AM ### Things to do - Arcade/game room - Water park - Waterslide ### Family friendly - Arcade/game room - In-room crib - In-room microwave - In-room refrigerator - Laundry facilities - Rollaway/extra bed (surcharge) - Water park (surcharge) - Waterslide ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk - Vending machine - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop ### Business services - 24-hour business center - 7,319 square feet of conference space - Meeting rooms ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - Braille/raised signage - Elevator - Wheelchair accessible (may have limitations) ### More - 1 building - 5 floors - At least 10% of profits reinvested in community and sustainability - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Comprehensive food waste policy - Comprehensive recycling policy - Designated smoking areas - Double-glazed windows - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reusable cups - Reusable tableware - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Free crib - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - TV with premium satellite channels ### Food and drink - Coffee/tea maker - Limited room service - Microwave - Refrigerator ### More - Air conditioning (climate-controlled) - Cleaning products are eco-friendly - Connecting rooms available - Desk - Eco-friendly toiletries - Energy-saving switches in guestrooms - Free daily newspapers - Free local calls - Iron/ironing board - LED lighting - Phone - Recycling - Water-efficient showers ## Policies ### Check-in Check-in start time: 4:00 PM; Check-in end time: 11:00 AM Late check-in subject to availability Minimum check-in age: 21 ### Check-out Check-out before 11 AM Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Renovations and closures The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday: - Children's pool - Indoor pool ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of USD 20 per accommodation, per night Service animals are welcome, and are exempt from fees ### Children and extra beds Children are welcome Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for USD 20.0 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Pet fee: USD 20 per accommodation, per night - Service animals are exempt from fees - Rollaway bed fee: USD 20.0 per night - Facilities fee: USD 15 per person, per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Clarion Hotel Palm Island Quality Inn Palm Island Indoor Waterpark Clarion Hotel Palm Island Indoor Waterpark Batavia Clarion Hotel Waterpark Clarion Palm Island Indoor Waterpark Clarion Palm Island Indoor Waterpark Batavia Palm Island Indoor Waterpark Palm Island Waterpark Quality Palm Island Indoor Waterpark Quality Inn & Suites Palm Island Indoor Waterpark Hotel Quality Inn & Suites Palm Island Indoor Waterpark Batavia Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia ## Frequently asked questions ### Is Quality Inn & Suites Palm Island Indoor Waterpark pet-friendly? ### How much does it cost to stay at Quality Inn & Suites Palm Island Indoor Waterpark? ### How much is parking? ### What time is check-in at Quality Inn & Suites Palm Island Indoor Waterpark? ### What time is check-out at Quality Inn & Suites Palm Island Indoor Waterpark? ### Where is Quality Inn & Suites Palm Island Indoor Waterpark located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Quality Inn & Suites Palm Island Indoor Waterpark Reviews 4.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 4.8 Cleanliness ### 7.6 Location ### 6.4 Staff & service ### 4.2 Eco-friendliness ### 4.2 Property conditions & facilities 10 - Excellent 106 8 - Good 130 6 - Okay 159 4 - Poor 212 2 - Terrible 394 ## Reviews ### 10/10 Excellent #### Mary Nov 19, 2025 Liked: Cleanliness, amenities, property conditions & facilities Room was freshly clean, staff was very accommodating, location is phenomenal. I recommend this hotel for overnight or extended stay ![](https://a.travel-assets.com/ugc/hotel-reviews/183bcf41-d451-4e3f-85e9-0476c096c2cd-1763519524984.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Mary Stayed 3 nights in Nov 2025 ### 4/10 Poor #### Josemon Oct 8, 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities It is a very old building, room is big . It is ok f I’ll c for o e night stay is there . We mainly needed non smoking good bed and decent bathroom. ##### Josemon Stayed 1 night in Oct 2025 ### 6/10 Okay #### Martin Sep 10, 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Nice location. Pleasant staff. My room door didn't either lock or unlock easily. ##### Martin Stayed 1 night in Sep 2025 ### 2/10 Terrible #### Rhonda Jun 2, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities the indoor waterpark was good for the kids ##### Rhonda Stayed 1 night in May 2025 ### 8/10 Good #### Elliana Sep 7, 2025 Liked: Cleanliness, staff & service No internet connection after several attempts are no avail. No ice bucket and have to ask staff for a bag of ice. Overall, bed is clean and quiet areas which are helpful for a good night sleep. Staff is friendly and accommodating. ##### Elliana Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Darlene Apr 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazing very nice people all around ! ##### Darlene Stayed 3 nights in Apr 2025 ### 4/10 Poor #### Patrick Jun 22, 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Poor hotel, but excellent staff The hotel was disgusting and broken. However, the staff were amazing and processed our refund right away. ##### Patrick Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Verified traveller Nov 17, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location, easy access from I-90, helpful staff. The room is spacious and comfortable. ##### Verified traveller Stayed 1 night in Nov 2024 ### 8/10 Good #### Indira Nov 4, 2024 Liked: Staff & service Disliked: Property conditions & facilities Location and water park was great Rooms need a refresh ##### Indira Stayed 2 nights in Nov 2024 ### 6/10 Okay #### Amanda Jul 26, 2025 Liked: Staff & service Don't expect a fancy hotel with this one. It is somewhat run down. Some door handles were broken, baseboards and carpets messed up, bathroom with rusty ceiling. The rooms are spacious and the staff were great. The breakfast included was a grab-and-go breakfast bar with cereal, granola bars, fruit, and donuts. There is nothing hot for breakfast. Make sure you look at the Palm Island Waterpark hours. It's advertised in the name, but it was only opened for a few hours on the weekend when we came in the summer, so we didn't get to do it. ##### Amanda Stayed 1 night in Jul 2025 ### 4/10 Poor #### Ronnie Sep 28, 2024 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Very close to shopping and restaurants. But the hotel had roaches in the room. ##### Ronnie Stayed 1 night in Sep 2024 ### 4/10 Poor #### Kristina Apr 5, 2025 Disliked: Cleanliness, property conditions & facilities Price was very good staff was nice, the room was very old looking zip ties for dresser handles , toilet not properly cleaned, microwave broken,elevators out of order which made it hard for me with disabilities ##### Kristina Stayed 2 nights in Mar 2025 ### 4/10 Poor #### Jennifer Apr 7, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Don’t Stay at This Establishment The room was clean and the furniture was old. The carpets throughout the hotel were clean but dingy. I was on the 4th floor and the elevator was broken and hadn’t been repaired since 2024\. There were open guest rooms next to mine. The price included breakfast which was mediocre. Needless to say I have doubts staying at another Quality Inn ##### Jennifer Stayed 1 night in Apr 2025 ### 4/10 Poor #### Christina Mar 30, 2025 Disliked: Cleanliness, property conditions & facilities Smelled a lot, kinda of like curry , all in lobby and halls and room. Hairdryer completely broken . Lots of holes in ceiling esp in bathroom and shower. Breakfast was a definite pass ##### Christina Stayed 1 night in Mar 2025 ### 2/10 Terrible #### Jonas May 18, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### stay literally anywhere else upon arrival i thought we must be at the wrong place… it’s nothing like the photos online. extremely rundown, and quite frankly scary. we witnessed a drug deal in the parking lot while unloading our bags from the car. and when we got to our room, we had to turn right around and leave because there was a cockroach right on the wall. NOT family friendly and not safe for kids. we couldn’t get out of there fast enough. only positive was that the staff was understanding and rectified the situation. ![](https://a.travel-assets.com/ugc/hotel-reviews/13582590-d438-4f35-bdda-d9acfc558ccf-1747597958116.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jonas Stayed 2 nights in May 2025 ### 6/10 Okay #### Stephanie Feb 3, 2025 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities #### Not the best hotel but it will do The hotel itself was fairly clean. The heat didn't work all the time. Other than the check in didn't really see hotel staff until we checked out. The hotel was quiet. I did like that there was a refrigerator and microwave. The refrigerator was iced over but it was still working. The microwave was not working properly we finally got it to work. If you are planning a short trip then it is ok for that. No more than a couple of days. The check in was easy and the counter person was friendly. I snowed heavily and the parking lot was not plowed. ##### Stephanie Stayed 2 nights in Jan 2025 ### 2/10 Terrible #### Skylar Oct 13, 2024 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities The staff was friendly at check in. Our initial room smelled stong of cigarette smoke and we were ungraded to a larger room. Upon entry we noticed suspicious stains on furniture, busted bathroom door and handle, water damage, COCKROACHES, and 3 times staff walked into our room with out knocking at different hours of the day. Continental breakfast was a joke, the wifi and the phone didnt work at all. We had no choice but to stay but we were disgusted and uncomfortable. ##### Skylar Stayed 1 night in Oct 2024 ### 2/10 Terrible #### Laurie Feb 16, 2025 Disliked: Cleanliness, property conditions & facilities, room comfort #### Deplorable conditions No toilet paper or holder for any in bathroom, phone supplied in room didn’t work to call and request any. When at front desk was just handed 2 rolls for me to carry to room. Also no coffee maker in room but packets of sugar, cream and stir stick. No ice holder or any ice on floor requested some while at desk. 2 hrs later used cell to call desk and request some which was delivered immediately. Ceiling located above shower was water stained, cobwebs and rust. Immediately upon entering room socks became wet from carpet in many spots. Only plus was staff were all very friendly, professional and willing to help. Had water park view from room but windows were so filthy and disgusting made me keep curtains closed. My opinion is not based on staff but management for selling rooms at any cost to turn a $$. Sadly the hotel is huge and it’s a shame guests only find out deplorable conditions after checking in could be a great place with easy access to major roads if not for cutting costs on maintenance and their emphasis on higher bottom dollar . Run down out dated water park seems to be the claim to fame ![](https://a.travel-assets.com/ugc/hotel-reviews/417C4A98628CD4C689A3E1C7322029C67F3BDEA31739734496877.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/388B29309079F7B30969EB9B038FB26A4B33C1E61739734496172.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/C5D80C75A9A84F3BFE17C002213A30485DE85B551739734496536.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Laurie Stayed 1 night in Feb 2025 ### 4/10 Poor #### Sharon Nov 29, 2025 Liked: Cleanliness Disliked: Amenities, property conditions & facilities The front desk staff and the housekeeping staff were friendly and helpful. The hotel building itself needs some repairs. In our room alone, the phone had been removed from the wall and no replacement phone in the room, the molding around the bathroom mirror was falling off, and when you sat on the pull out couch you sank all the way down into the mattress springs. There was no other chair to sit in. There was no coffee maker although the sugar/creamer packets, cups and coffee packets for use in the machine were neatly placed on the counter. But our biggest disappointment was that the waterpark and pool were closed on the days we stayed. It was why we chose that hotel. So we went home with some very disappointed children. ##### Sharon Stayed 1 night in Nov 2025 ### 8/10 Good #### Elliana Sep 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean and staffs are accommodating and friendly. ##### Elliana Stayed 2 nights in Sep 2025 ### 4/10 Poor #### Teresa Jun 28, 2025 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities Let me start by saying the staff were quite nice so this review is in no way a reflection on them. The only positive thing I can say is the bed was clean, not comfortable, but clean. The room was stuffy and the AC only went to 74 and leaked onto the carpet so of course all you smell is damp carpet. Only two lamps in the whole room so it was dark. Bathroom layout was TIGHT! Had to straddle the toilet if I wanted to close the door. Rust stain in tub, no stopper in tub(had my grandchildren so need to be able to do a bath) and no washcloths at all. Cracked walls and stucco ceilings that have seen better days. Breakfast was seriously lacking. Cold cereal and breakfast bars served on a counter in the lobby. Some attention to the basic needs of this hotel are needed. I’ve been here before for conferences so I know it can be better, someone just has to care. ##### Teresa Stayed 1 night in Jun 2025 ### 2/10 Terrible #### Rebecca Sep 15, 2024 Disliked: Cleanliness, amenities, property conditions & facilities The only upside to my stay was that there was no extra charge to “upgrade” my room to 2 Doubles and a pull out. My room connected to their old conference centre so there was no natural light at all. The light in the bathroom did not always work. There was a sticker on the bathroom mirror that said if you are not happy to call the front desk, kind of hard to do when there is no phone in the room. The other room in our party had a leaking tub. They had to use the towels to dry the floor and we’re not given new ones by house keeping. The side entrance into the building did not properly latch so just anyone could walk into the building. None of the photos are accurate in the advertising of this hotel. The pool and water park were closed (did not learn this till check in). I would highly recommend you stay somewhere else then give your money to this hotel. ##### Rebecca Stayed 2 nights in Sep 2024 ### 8/10 Good #### Omar Nov 4, 2025 Good experience ##### Omar Stayed 1 night in Oct 2025 ### 2/10 Terrible #### Wendee Dec 1, 2025 Disliked: Cleanliness, property conditions & facilities This hotel is in bad need of a renovation. The hallways were dark and dingy. The entrance to our room from the outside was not secure. Anyone could have walked in. ##### Wendee Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Joey Jun 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great stay ##### Joey Stayed 2 nights in Jun 2025 ## Expedia's Latest Trends ### Hotels > [Golden Arrow Lakeside Resort](https://www.expedia.ca/Lake-Placid-Hotels-Golden-Arrow-Lakeside-Resort.h3164.Hotel-Information) > > [The Lake House on Canandaigua](https://www.expedia.ca/Canandaigua-Hotels-The-Lake-House-On-Canandaigua.h49087717.Hotel-Information) > > [Hampton Inn & Suites Lake Placid](https://www.expedia.ca/Lake-Placid-Hotels-Hampton-Inn-Suites-Lake-Placid.h6257605.Hotel-Information) > > [Six Flags Great Escape Lodge & Indoor Waterpark](https://www.expedia.ca/Lake-George-Hotels-Six-Flags-Lodge-Indoor-Waterpark.h1385446.Hotel-Information) > > [Duck Lake Campground](https://www.expedia.ca/Syracuse-Hotels-Duck-Lake-Campground.h12599916.Hotel-Information) > > [1000 Islands Harbor Hotel](https://www.expedia.ca/Clayton-Hotels-1000-Islands-Harbor-Hotel.h7484927.Hotel-Information) > > [Holiday Inn Resort Lake George - Adirondack Area by IHG](https://www.expedia.ca/Lake-George-Hotels-Holiday-Inn-Lake-George-Turf.h1178.Hotel-Information) > > [Crowne Plaza Lake Placid by IHG](https://www.expedia.ca/Lake-Placid-Hotels-Crowne-Plaza-Lake-Placid.h26787.Hotel-Information) > > [The Kartrite Resort & Indoor Waterpark](https://www.expedia.ca/Monticello-Hotels-The-Kartrite-Resort-Indoor-Waterpark.h31681637.Hotel-Information) > > [Best Western Summit Inn](https://www.expedia.ca/Niagara-Falls-Hotels-Best-Western-Summit-Inn.h5183.Hotel-Information) > > [Hampton Inn Niagara Falls/Blvd](https://www.expedia.ca/Niagara-Falls-Hotels-Hampton-Inn-Niagara-FallsBlvd.h7532268.Hotel-Information) > > [Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG](https://www.expedia.ca/Watertown-Hotels-Holiday-Inn-Express-Hotel-Suites-Watertown-Thousand-Island.h1532633.Hotel-Information) > > [Akwesasne Mohawk Casino Resort and Players Inn](https://www.expedia.ca/Hogansburg-Hotels-Akwesasne-Mohawk-Casino-Resort.h6009138.Hotel-Information) > > [High Peaks Resort](https://www.expedia.ca/Lake-Placid-Hotels-High-Peaks-Resort.h2163041.Hotel-Information) > > [The Whiteface Lodge](https://www.expedia.ca/Lake-Placid-Hotels-The-Whiteface-Lodge.h1343777.Hotel-Information) > > [Days Inn by Wyndham Plattsburgh](https://www.expedia.ca/Plattsburgh-Hotels-Days-Inn-By-Wyndham-Plattsburgh.h40554.Hotel-Information) > > [Holiday Inn Express Hotel & Suites Niagara Falls by IHG](https://www.expedia.ca/Niagara-Falls-Hotels-Holiday-Inn-Express-Hotel-Suites-Niagara-Falls.h1946351.Hotel-Information) > > [Comfort Inn & Suites Watertown - 1000 Islands](https://www.expedia.ca/Watertown-Hotels-Comfort-Inn-Suites-Watertown-1000-Islands.h8037.Hotel-Information) > > [Niagara Crossing Hotel & Spa](https://www.expedia.ca/Niagara-Falls-Hotels-Niagara-Crossing-Hotel-Spa.h11603917.Hotel-Information) > > [Darien Lake Lodge on the Lake ](https://www.expedia.ca/Corfu-Hotels-Darien-Lake-Lodge-On-The-Lake.h13279584.Hotel-Information) > > [Bluff Point Golf Resort](https://www.expedia.ca/Plattsburgh-Hotels-Bluff-Point-Golf-Resort.h16037595.Hotel-Information) > > [The Brook at Turning Stone Resort Casino](https://www.expedia.ca/Utica-Hotels-Turning-Stone-Resort-And-Casino.h1684407.Hotel-Information) > > [Best Western Plus Plattsburgh](https://www.expedia.ca/Plattsburgh-Hotels-Best-Western-Plus-Plattsburgh.h3120.Hotel-Information) > > [The Inn At Holiday Valley](https://www.expedia.ca/Ellicottville-Hotels-The-Inn-At-Holiday-Valley.h2184187.Hotel-Information) > > [Comfort Inn & Suites Plattsburgh - Morrisonville](https://www.expedia.ca/Plattsburgh-Hotels-Comfort-Inn-Suites-Plattsburgh-Morrisonville.h18189.Hotel-Information) > > [del Lago Resort & Casino](https://www.expedia.ca/Waterloo-Hotels-Del-Lago-Resort-Casino.h18258309.Hotel-Information) > > [Comfort Inn & Suites Niagara Falls Blvd USA](https://www.expedia.ca/Niagara-Falls-Hotels-Comfort-Inn-Suites-Niagara-Falls-Blvd-USA.h20009524.Hotel-Information) > > [Holiday Inn Express Plattsburgh by IHG](https://www.expedia.ca/Plattsburgh-Hotels-Holiday-Inn-Express-Plattsburgh.h5588.Hotel-Information) > > [Hampton Inn Kingston](https://www.expedia.ca/Kingston-Hotels-Hampton-Inn-Kingston.h1661941.Hotel-Information)