5/5 Excellent
Dbets, Syracuse, NY
5 Oct. 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020
Photo gallery
Guest reviews
4.1 out of 5 Very good
992 reviews
Guests rated this property 4.2/5 for cleanliness.
Popular amenities
Pool
Free WiFi
Parking included
Pet Friendly
Free airport shuttle
Air conditioning
Cleaning and safety practices
- Cleaned with disinfectant
- Contactless check-in
- 24-hour vacancy between guest room stays
Map
6301 Route 298, East Syracuse, NY
Explore the area
Old Erie Canal Historic State Park8 min drive
Syracuse, NY (SYR-Hancock Intl.)11 min drive
St. Joseph's Hospital Health Center12 min drive
Crouse Hospital14 min drive
Choose dates to view prices
Standard Room, 2 Double Beds
4.3/5 guest room rating
- 312 sq ft
- Sleeps 5
Room, Accessible, Non Smoking
4.8/5 guest room rating
- 312 sq ft
- Sleeps 5
Room, Non Smoking
4.2/5 guest room rating
- 312 sq ft
- Sleeps 3
Standard Room, 1 King Bed
4.5/5 guest room rating
- 312 sq ft
- Sleeps 3
Room, Accessible, Non Smoking
3.9/5 guest room rating
- 312 sq ft
- Sleeps 5
Deluxe Room, 1 King Bed with Sofa bed
- 457 sq ft
- Sleeps 5
Standard Room, 2 Double Beds, Balcony
4.4/5 guest room rating
- 312 sq ft
- Sleeps 5
Room, 1 King Bed, Accessible, Non Smoking
4.7/5 guest room rating
- 312 sq ft
- Sleeps 3
Room, Accessible, Non Smoking
No guest room rating
- 312 sq ft
- Sleeps 5
Standard Room, 2 Double Beds, Accessible
4.2/5 guest room rating
- 312 sq ft
- Sleeps 5
Standard Room, 1 King Bed, Balcony
4.7/5 guest room rating
- 312 sq ft
- Sleeps 3
About this area
East Syracuse
Located in East Syracuse, DoubleTree by Hilton Syracuse is in the business district and near the airport. Erie Canal Museum and Museum of Science and Technology are cultural highlights, and travellers looking to shop may want to visit Destiny USA. Enjoy an event or a match at Carrier Dome, and consider making time for Rosamond Gifford Zoo—a top attraction that's not to be missed. Spend some time exploring the area's activities, including golfing.
What's nearby
- Old Erie Canal Historic State Park - 8 min drive
- St. Joseph's Hospital Health Center - 12 min drive
- SUNY Upstate Medical University - 13 min drive
- Crouse Hospital - 14 min drive
- Syracuse University - 16 min drive
Getting around
- Syracuse Regional Transportation Center - 11 min drive
- Syracuse, NY (SYR-Hancock Intl.) - 11 min drive
Restaurants
- Seasons Tavern — 1 min walk
- Jimmy John's - 7 min walk
- Justin's Tuscan Grill - 9 min walk
- Grimaldi's - 11 min walk
- Joey's - 12 min walk
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of CleanStay (Hilton)
Follows industry sanitisation guidelines of SafeStay (AHLA - USA)
Social distancing
Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi and wired Internet
- Available in some public areas: Free WiFi
Parking and public transport
- Free self parking
- Free return airport shuttle from 6 AM to 11 PM
- Airport shuttle on request
Food and drink
- Full breakfast available for a fee daily 6 AM–11 AM: USD 5-18.95 for adults and USD 5-12.95 for children
- 1 restaurant and 1 coffee shop/cafe
- 1 bar
- Room service available
- Coffee/tea in a common area
Things to do
- 24-hour fitness centre
- Indoor pool
- Hot tub
Family friendly
- Dry cleaning service
- Free cots/infant beds
- Corner/local shop
- Indoor pool
- Laundry facilities
- Fridge
- Rollaway/extra beds (surcharge)
Conveniences
- ATM/banking services
- Banquet hall
- Lift
- Free newspapers in reception
- Front-desk safe
- Corner/local shop
Guest services
- 24-hour front desk
- Daily housekeeping
- Dry-cleaning service
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter
- Wedding services
Languages spoken
- English
- Spanish
Business services
- 24-hour business centre
- 8 meeting rooms
- Computer station
- Conference space (16006 square feet)
Outdoors
- Terrace
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom
- Assistive listening devices available
- Braille signage
- Grab bar near toilet
- In-room accessibility
- Roll-in shower
- Wheelchair-accessible parking
- Wheelchair-accessible path of travel
More
- Fireplace in reception
- Shared microwave
- Smoke-free property
- TV in lobby
Room amenities
Bedroom
- Climate control (air conditioning)
- Blackout drapes/curtains
- Down comforter
- Free cots/infant beds
- Climate control (heating)
- Hypo-allergenic bedding
- Linens
- Pillow-top mattress
- Premium bedding
- Rollaway/extra beds (surcharge)
Bathroom
- Designer toiletries
- Hairdryer
- Shower/bathtub combination
- Towels
Entertainment
- 42-inch flat-screen TV
- TV channels
- MP3 dock
- Premium channels
Food and drink
- Coffee/tea maker
- Fridge
More
- Connecting rooms available
- Iron/ironing board
- Phone
- Safe
- Separate sitting area
Policies
Check-in
Check-in between 4 PM and midnight
Late check-in subject to availability
Minimum check-in age - 21
Check-out
Check-out before 11 AM
Late check-out subject to availability
Express check-out
Special check-in instructions
Front desk staff will greet guests on arrival
Renovations and closures
The following facilities or services will be unavailable from March 23 2020 to December 31 2020 (dates subject to change):
- Breakfast
- Business centre
- Dining venue(s)
- Fitness facilities
- Hot tub
- Swimming pool
Access methods
Staffed front desk
Pets
Pets are allowed for an extra charge of USD 50.00 per pet, per stay
Up to 50 lbs/23 kg
Food and water bowls and an off-lead area are available
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Children and extra beds
Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 25.00 per stay.
Free cots (infant beds)
Property payment types
Important information
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Breakfast fee: between USD 5 and USD 18.95 for adults, and USD 5 and USD 12.95 for children (approximately)
- Pet fee: USD 50.00 per pet, per stay
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability, amount varies)
- Rollaway bed fee: USD 25.00 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 7 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section); guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation
Property is also known as
DoubleTree Hilton Syracuse Hotel
DoubleTree Hilton Syracuse
East Syracuse Doubletree
Doubletree East Syracuse
Doubletree Hotel East Syracuse
DoubleTree by Hilton Syracuse Hotel
DoubleTree by Hilton Syracuse East Syracuse
DoubleTree by Hilton Syracuse Hotel East Syracuse
Frequently asked questions
4.1
Very good
4.2/5
Cleanliness
4.3/5
Staff & service
4.1/5
Amenities
4.0/5
Property conditions & facilities
3/5 Okay
NickG, Gainesville VA
Travelled with family
15 Sep. 2020
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2020
5/5 Excellent
Verified traveller
Travelled with partner
31 Aug. 2020
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2020
4/5 Good
Corey, Rochester
Travelled with family
31 Aug. 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020
5/5 Excellent
Aljona, NY
Travelled with family
18 Aug. 2020
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020
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