- Liked: Cleanliness, staff & service, amenities
Staff was friendly and helpful during renovations to tbe facility. They still made us feel special.
You can change or cancel this stay if plans change. Because flexibility matters.
Located in East Syracuse, Embassy Suites Syracuse is in the business district and near a train station. Brooklawn Golf Course and Liverpool Public Golf and Country Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Old Erie Canal Historic State Park and Thorndon Park. Check out an event or a game at Carrier Dome, and consider making time for New York State Fairgrounds, a top attraction not to be missed.
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
I asked to be near my family as we were there for a birthday party and the hotel staff told me it might take an hour to get it ready which I was more than fine to wait for. Three hours later and no phone call I went to the front desk that was completely overwhelmed with hotel issues to check in. Waited another 30 minutes and finally got a room. The handle on the door was broken and had to wait another 15-20 for someone to come up to my room. One of the elevators was broken so it took a while. That employee couldn't open the door so they called maintenance.. after another 15 minutes those two men couldn’t open it either. They offered to put me on another floor which was frustrating because I had waited for the floor I hoped for. I just asked the maintenance yo try something else to open the door - finally they remembered that THIS door was one of the only doors that opened in reverse. The rooms were nice, and the one maintenance guy was maybe the only capable employee I came into contact with the whole time except for the woman at the front desk that was handling what looked like 100 problems at once...I felt awful for her so I didn’t complain ...there was construction going on on one half of the building and a lot of guests. The elevator had trash in the cornea on both days. I was extremely let down with the whole experience ...Lastly, for some reason they were vacuuming outside my room at 1100 pm? I’ve never seen/ heard that before in a hotel ......