2/10 Terrible
Christa
Travelled with family
Mar 13, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst hotel experience ever. Facilities/room/elevator old & dirty. After checking in, found cleaning cart in front of our room & door open. The beds were stripped, a bag of chips on the bed, a cigarette set on the door ledge, but no one was inside. We decided to bring our bags back to the car and grab a bite to eat and wait for our room to be ready. We came back about an hour and a half later and went up to our room; the beds were made but the cart was still in front of our room, door open, but no one working in our room - room was not ready. I went to front desk to report the situation. Front desk called hospitality & a woman came to speak to me. She told me that she had just been to my room and “saw none of that;” told me the room was ready and walked away. I felt totally dismissed. There was no apology, just denial. I went back to our room. The cigarette (which had been lit, then put out and placed on the top ledge of the doorway) was still there. We fully entered our room & found dirty sheets in the closet, bathroom garbage not emptied, bathroom faucets & shower not wiped down; a green party balloon was in the corner behind a chair. It was obvious the room wasn’t cleaned properly. I called front desk to ask if someone could come and take the dirty sheets away. The same woman who had dismissed me earlier came to our room & gave me a quick “sorry.” In the evening we heard other guests facing delays of their rooms being ready &/or not cleaned. We’ll never stay here.
Christa
Stayed 3 nights in Mar 2024