Austinburg Vacation Packages

The room was beautiful, the staff friendly and helpful and it was quiet. We were only going to stay the night but decided to extend our stay a day. Very nice.

The biggest thing when I travel is cleanliness and this hotel was so so clean. Not one speck of dust or dirt. The rooms were so cool and unique. We loved this hotel. Our oldest child has autism and the staff were very accommodating and kind. They even let us check in early to help him when he was having a difficult time. Will definitely stay here again.

Outstanding views of city from our balcony and fantastic location of condo! We were very pleased with everything about our try here. Definitely would stay here again and recommend it to anyone traveling to the area.

I chose The Westin Cleveland for a family trip to celebrate my daughter’s 9th birthday. While the location is excellent, the service was highly disappointing, leaving us regretting our choice. Prior to arrival, I messaged the hotel via Expedia to note the birthday, hoping for a simple acknowledgment. The message went completely unread and unanswered, and the occasion was entirely ignored. Housekeeping during our Saturday-to-Tuesday stay was erratic. Our room was skipped on Sunday. On Monday, we returned at 10:00 PM to find staff still servicing nearby rooms. While the attendant was polite and offered towels and water, we had to listen to loud vacuuming in the hallway at 10:00 PM while trying to sleep. More concerningly, our room's smoke detector was completely covered in painters tape. It is unacceptable for a major hotel brand to leave a critical life-safety device blocked, showing a blatant lack of oversight and basic maintenance standards. If you only care about location, this property fits. If you expect reliable service, basic room safety, and the typical standard of hospitality expected from a Westin, look elsewhere. We will not be returning.

Great stay