"All staff were friendly, smiling, and went out of their way to say hello, good morning, and enjoy your stay. Their exemplary customer service and attention to details is evident of the hotel management leadership and staff training. Welcome messages came to us months before arrival. Upon arrival, we were guided to sit at the lounge while they started paperwork for us. Welcome drinks, cold wet face towels, and orchid lei to wear and they took our photos. The front desk lady came and sat down with us to explain the hotel amenities and regulations, and completed the check-in process seated drinking a welcome drink. The very large Oceanfront room was very clean and spacious. They also did provide two bottled waters complimentary per day, and we received free laundry of five items per day (a promotion I believe). The amenities were perfect with a lovely rooftop pool & bar that overlooks the ocean and beach front across the street. There were beautiful view of the city and the Lady Pagoda on the mountain. The breakfast buffet food selection and made to order eggs and noodle soups were absolutely amazing and delicious at the restaurant. A wonderful couples getaway! There may be a newer beachfront hotel nearby and we stayed there as well, but this hotel’s exemplary customer service, high quality and food selection, amenities, are top notch and what makes it truly a 5-star hotel experience. Our 6-night stay was so fabulous that we booked our 21-night stay at the hotel again for 2027!"